Extérieur

Avis sur Sheraton Denver Downtown Hotel

4.5 out of 5
Sheraton Denver Downtown Hotel
1550 Court Place, Denver, CO

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 311 avis sur 550." "
Note des voyageurs de 8 (Bien), d’après 109 avis sur 550." "
Note des voyageurs de 6 (Satisfaisant), d’après 53 avis sur 550." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 550." "
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 550." "

9,2/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Pomme

Séjour de 1 nuit en août 2022
Réponse de General Manager le 25 nov. 2022
Dear Pomme, thank you for the perfect rating. We are glad you had a wonderful time at the Sheraton Denver Downtown Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Tony DunnGeneral Manager

6/10 Satisfaisant

Francis

Séjour de 1 nuit en juin 2022
Réponse de General Manager le 23 déc. 2022
Dear Francis, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Tony DunnGeneral Manager

10/10 Excellent

Machion

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mai 2024

10/10 Excellent

Rodolfo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Rodolfo, Thank you for staying with us and for your gracious rating. On behalf of all of us at Sheraton Denver Downtown Hotel, we would like to invite you for another outstanding visit. Tony Dunn General Manager

10/10 Excellent

Qaiser

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay. Spacious clean room. Excellent food. Pleasant staff. Great amenities. Close to lots of sightseeing, shopping and restaurants. Would definitely love to stay here again.
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Terri

Séjour de 2 nuits en avril 2024
Réponse de General Manager le 14 mai 2024
Dear Terri, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you and hope to have another opportunity to welcome you back soon. Tony Dunn General Manager

6/10 Satisfaisant

Machion

I stayed two days but no room cleaning the whole time there
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Machion, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. We hope you will come back for a perfect experience from check-in to check-out.Tony DunnGeneral Manager

10/10 Excellent

Cesar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fun
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Dear Cesar, Thank you for your recent stay at the Sheraton Denver Downtown Hotel and for posting a generous rating. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again soon. Tony Dunn General Manager

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a nice property. Love the bar, reataurant and perks. Sucks you have to pay to park.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Amanda, Thank you for the review of the Sheraton Denver Downtown Hotel. We are delighted you loved our beautiful property and had a great time at our on-site restaurant and bar. We enjoyed having you and look forward to accommodating you again soon. Tony Dunn General Manager

10/10 Excellent

Gabrielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super clean, comfortable and the staff was friendly. The restaurant had a wonderful breakfast, the waiter Juan was very friendly and attentive.
Séjour de 1 nuit en mars 2024
Réponse de Review le 8 avr. 2024
Thank you for your review. We were happy to have you with us. Looking forward to seeing you again soon!

10/10 Excellent

Shalese

Séjour de 3 nuits en mars 2024

8/10 Bien

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice stay
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 10 mars 2024
Dear Laurie, All of us at Sheraton Denver Downtown Hotel appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Tony Dunn General Manager

6/10 Satisfaisant

Christine

Voyage en famille
Hard to get into property
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 mars 2024
Dear Christine, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests; therefore, we regret not meeting your expectations. We hope to welcome you back soon, and we wish you all the best with your travels.Tony DunnGeneral Manager

10/10 Excellent

Juan

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and comfortable stay.
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 29 févr. 2024
Dear Juan, Thank you for sharing your great rating and valuable feedback. We are glad our location perfectly suited your travel needs and that you had a great time with us. It was our pleasure serving you at the Sheraton Denver Downtown Hotel, and we look forward to your next visit. Tony Dunn General Manager

6/10 Satisfaisant

Kurt

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Kurt, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Tony Dunn General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My husband and I had a wonderful night's stay. Will totally stay here again when visiting Denver.
Séjour de 1 nuit en février 2024
Réponse de Jonathan B. le 6 mars 2024
Thank you for letting us know that you enjoyed your stay. We look forward to hosting you again in the future!

6/10 Satisfaisant

Jacob

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Terrible valet service waited over 45 minutes each time
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 27 janv. 2024
Dear Jacob, Thank you for sharing your experience at our hotel. We apologize for the valet issues you experienced during your stay. We appreciate your feedback and will use it to help us better our guest services. We are grateful for your patience and hope you will give us another opportunity to have you as our guest. Tony Dunn General Manager

10/10 Excellent

Fred

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Fred, On behalf of our team at Sheraton Denver Downtown Hotel, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Tony Dunn General Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
beautiful hotel with thieves.
Everything was great until my purse was stolen and so were all of my things i had just gotten from target because the front desk lady wouldn’t allow me to go back up to my room when I had to get new keys from them dying next to my phone, then they don’t have any cameras and no one helped me. it truly almost felt like it was set up.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 19 janv. 2024
Dear Valued Guest, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time, and we will convey your comments appropriately.Tony DunnGeneral Manager

10/10 Excellent

Terri

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was very friendly. Food for convention was well prepared, delicious and presented nicely. Cocktails were delicious and a nice variety.
Séjour de 5 nuits en janvier 2024
Réponse de Jonathan B. le 6 mars 2024
Thank you for letting us know that you enjoyed your stay. We look forward to hosting you again in the future!

2/10 Horrible

Jose

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 13 janv. 2024
We do apologize that you received subpar service from your stay. We hope to serve you in the near future.

8/10 Bien

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 11 janv. 2024
Dear Kimberly, Thank you for your nice rating and for letting us know that your stay at the Sheraton Denver Downtown Hotel was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Tony Dunn General Manager

8/10 Bien

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 10 janv. 2024
Dear Sandra, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Sheraton Denver Downtown Hotel. We look forward to welcoming you back on your next visit.Tony DunnGeneral Manager

10/10 Excellent

GEORGINA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel!
Beautiful and very well located hotel, elegant and modern place. A magnifying mirror in the bathroom will be appreciated.
Séjour de 2 nuits en janvier 2024
Réponse de Jonathan B. le 6 mars 2024
Thank you for letting us know that you enjoyed your stay. We look forward to hosting you again in the future!

10/10 Excellent

Luis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de General Manager le 10 janv. 2024
Dear Luis, We are thrilled you had an excellent stay at the Sheraton Denver Downtown Hotel, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Tony DunnGeneral Manager

6/10 Satisfaisant

Andrea

Voyage en famille
Les points forts : Propreté et confort de la chambre
Too pricey for lackluster service
The only great service was on arrival, Jay was super friendly and helpful. The lackluster service at common area and valet ruined it. Too pricey for mediocre service and accommodations.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Frank G.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fast and easy check in. Staff is friendly and helpful. The room was excellent and the bed was comfortable. Highly recommended.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 4 janv. 2024
Dear Frank, Thank you for making Sheraton Denver Downtown Hotel your home away from home. We are glad our associates exceeded your expectations and that you were impressed with our comfortable rooms and beds. We appreciate your recommendation and look forward to having you back soon. Tony Dunn General Manager

8/10 Bien

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 16 janv. 2024
Dear Carlos, Thank you for choosing the Sheraton Denver Downtown Hotel. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Tony DunnGeneral Manager

10/10 Excellent

Robert

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 6 janv. 2024
Dear Robert, Thank you for the perfect rating of your time at the Sheraton Denver Downtown Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Tony Dunn General Manager

10/10 Excellent

Janelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 6 janv. 2024
Dear Janelle, Thank you for letting us know your visit to the Sheraton Denver Downtown Hotel was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Tony Dunn General Manager

8/10 Bien

Chad, Littleton

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
No hot tub, only an outdoor heated pool. No view of New Year's fireworks display even though the firework are launched from the hotel roof.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Trupti

Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 31 déc. 2023
Dear Trupti, Thank you for the wonderful rating for the Sheraton Denver Downtown Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon. Happy Holidays, and have a great New Year.Tony DunnGeneral Manager

10/10 Excellent

Ramon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Genial
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 18 déc. 2023
Dear Ramon, Thank you for the perfect rating. We are glad you had a wonderful time at the Sheraton Denver Downtown Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Tony Dunn General Manager

10/10 Excellent

Kelly

Les points forts : Équipements
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 31 mars 2024
Dear Kelly, Thank you for your fantastic rating! We are pleased you chose the Sheraton Denver Downtown Hotel for your time in the city and even more happy that we exceeded your expectations. We look forward to having you as our guest again soon.Tony DunnGeneral Manager

10/10 Excellent

Matt

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The amenities provided on the property make an excellent experience. The rooms were clean and neatly arranged, the valet parking was extremely fast.
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 30 nov. 2023
Dear Matt, Thank you for taking the time to share your comments about your experience. We are glad you loved our clean guest rooms, valet service, and all the amenities we offer here. It was a pleasure having you, and we look forward to your next stay at Sheraton Denver Downtown Hotel. Tony Dunn General Manager

2/10 Horrible

Benjamin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was a banging all night long
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 25 nov. 2023
Dear Benjamin, We appreciate your feedback and apologize for the inconvenience caused by the noise issues you encountered during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you for choosing us; we look forward to serving you better in the future.Tony DunnGeneral Manager

10/10 Excellent

Cesar, Larkspur

Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 10 déc. 2023
Dear Cesar, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Denver Downtown Hotel; we hope to see you again soon. Tony DunnGeneral Manager

2/10 Horrible

Diana

Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 6 déc. 2023
Dear Diana, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Tony DunnGeneral Manager

10/10 Excellent

Benjamin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Booked a “1 bedroom executive suite (corner)” for a great rate. Beautiful suite with whole window panes along both exterior sides of suite. The bathroom was bigger than a residential “guest” bedroom. Will definitely be staying again.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Tatjana

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 29 oct. 2023
Dear Tatjana, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Tony DunnGeneral Manager

10/10 Excellent

Tina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 24 oct. 2023
Dear Tina, Thank you for rating your stay at the Sheraton Denver Downtown Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Tony DunnGeneral Manager

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 20 oct. 2023
Dear Joseph, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Denver Downtown Hotel. We look forward to your return and wish you all the best with your future travels. Tony Dunn General Manager

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 12 oct. 2023
Dear Richard, Thank you for the perfect rating of your time at the Sheraton Denver Downtown Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Tony Dunn General Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Treated like Royalty
Last minute book. Treated like royalty. Alyssa at front desk was amazing
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 23 oct. 2023
Dear David, Thank you for the fantastic rating and for staying with us at the Sheraton Denver Downtown Hotel. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us. We exceeded these expectations with the excellent service by our staff, and we will enjoy sharing your compliments with Alyssa. We hope to accommodate you again the next time you are in the city.Tony DunnGeneral Manager

10/10 Excellent

Denise

Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 9 oct. 2023
Dear Denise, It was a pleasure having you as our guest at Sheraton Denver Downtown Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Tony DunnGeneral Manager

10/10 Excellent

Nemuel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Service
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 2 oct. 2023
Dear Nemuel, Thank you for your review regarding your recent stay at the Sheraton Denver Downtown Hotel. Your feedback is valuable to the success of our hotel. Your response will be shared with our entire team as we continue making sure every guest's experience at our property is exceptional. It was a pleasure having you, and we look forward to seeing you soon. Tony Dunn General Manager

10/10 Excellent

Michelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was wonderful. We had a blast. We asked for late checkout which was granted, however our room key expired prior to our extension time so we couldn’t use the elevator from the pool to get back to our room which was a process of about an extra inconvenient hour which included some stairs. The hotel itself is fantastic. The pool and dj was great.
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 29 sept. 2023
Dear Michelle, Thank you for your fantastic review and for sharing that all of the elements came together perfectly for your stay at the Sheraton Denver Downtown Hotel. It is always great to hear that our well-appointed rooms, excellent staff, superb amenities, and ideal downtown Denver location helped to provide our guests with a memorable stay. Your comments were a pleasure to read, and we are excited to share them with our staff. Thank you once more for your feedback, and we look forward to having you stay with us again.Tony DunnGeneral Manager

10/10 Excellent

Johsuan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 9 oct. 2023
Dear Johsuan, Thank you for your fantastic rating! We are pleased you chose the Sheraton Denver Downtown Hotel for your time in the city and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Tony DunnGeneral Manager

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dining
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 25 sept. 2023
Dear Gregory, We are glad to know that you loved your time with us at the Sheraton Denver Downtown Hotel, and what made it more special was the food offered to you at our restaurant. All credit goes to our excellent chefs, who work hard to create our delectable dishes. We hope you will come to visit us again the next time you are in the area.Tony DunnGeneral Manager

10/10 Excellent

Gustavo

Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 9 oct. 2023
Dear Gustavo, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at the Sheraton Denver Downtown Hotel, and we look forward to welcoming you again soon.Tony DunnGeneral Manager