Avis
8,4
Très bien
9,2/10
Propreté
8,4/10
Personnel et service
8,6/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
7 août 2022
Séjour de 1 nuit en août 2022
Réponse de General Manager le 25 nov. 2022
Dear Pomme, thank you for the perfect rating. We are glad you had a wonderful time at the Sheraton Denver Downtown Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Tony DunnGeneral Manager
6/10 Satisfaisant
Francis
10 juin 2022
Francis
Séjour de 1 nuit en juin 2022
Réponse de General Manager le 23 déc. 2022
Dear Francis, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Tony DunnGeneral Manager
10/10 Excellent
Machion
Voyage d’affaires
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Machion
Séjour de 1 nuit en mai 2024
10/10 Excellent
Rodolfo
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rodolfo
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Rodolfo, Thank you for staying with us and for your gracious rating. On behalf of all of us at Sheraton Denver Downtown Hotel, we would like to invite you for another outstanding visit. Tony Dunn General Manager
10/10 Excellent
Qaiser
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Qaiser
Séjour de 3 nuits en avril 2024
6/10 Satisfaisant
Terri
24 avr. 2024
Terri
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 14 mai 2024
Dear Terri, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you and hope to have another opportunity to welcome you back soon. Tony Dunn General Manager
6/10 Satisfaisant
Machion
21 avr. 2024
Machion
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Machion, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. We hope you will come back for a perfect experience from check-in to check-out.Tony DunnGeneral Manager
10/10 Excellent
Cesar
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cesar
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 21 avr. 2024
Dear Cesar, Thank you for your recent stay at the Sheraton Denver Downtown Hotel and for posting a generous rating. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again soon. Tony Dunn General Manager
10/10 Excellent
Amanda
Voyage en couple
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Dear Amanda, Thank you for the review of the Sheraton Denver Downtown Hotel. We are delighted you loved our beautiful property and had a great time at our on-site restaurant and bar. We enjoyed having you and look forward to accommodating you again soon. Tony Dunn General Manager
10/10 Excellent
Gabrielle
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabrielle
Séjour de 1 nuit en mars 2024
Réponse de Review le 8 avr. 2024
Thank you for your review. We were happy to have you with us. Looking forward to seeing you again soon!
10/10 Excellent
Shalese
24 mars 2024
Shalese
Séjour de 3 nuits en mars 2024
8/10 Bien
Laurie
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laurie
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 10 mars 2024
Dear Laurie, All of us at Sheraton Denver Downtown Hotel appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Tony Dunn General Manager
6/10 Satisfaisant
Christine
Voyage en famille
2 mars 2024
Christine
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 2 mars 2024
Dear Christine, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests; therefore, we regret not meeting your expectations. We hope to welcome you back soon, and we wish you all the best with your travels.Tony DunnGeneral Manager
10/10 Excellent
Juan
Voyage en groupe, Voyage d’affaires
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 29 févr. 2024
Dear Juan, Thank you for sharing your great rating and valuable feedback. We are glad our location perfectly suited your travel needs and that you had a great time with us. It was our pleasure serving you at the Sheraton Denver Downtown Hotel, and we look forward to your next visit. Tony Dunn General Manager
6/10 Satisfaisant
Kurt
18 févr. 2024
Les points forts : Propreté et personnel et service
Kurt
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Kurt, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Tony Dunn General Manager
10/10 Excellent
Voyageur vérifié
10 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Jonathan B. le 6 mars 2024
Thank you for letting us know that you enjoyed your stay. We look forward to hosting you again in the future!
6/10 Satisfaisant
Jacob
21 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jacob
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 27 janv. 2024
Dear Jacob, Thank you for sharing your experience at our hotel. We apologize for the valet issues you experienced during your stay. We appreciate your feedback and will use it to help us better our guest services. We are grateful for your patience and hope you will give us another opportunity to have you as our guest. Tony Dunn General Manager
10/10 Excellent
Fred
Voyage en famille
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fred
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Fred, On behalf of our team at Sheraton Denver Downtown Hotel, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Tony Dunn General Manager
6/10 Satisfaisant
Voyageur vérifié
17 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
beautiful hotel with thieves.
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 19 janv. 2024
Dear Valued Guest, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time, and we will convey your comments appropriately.Tony DunnGeneral Manager
10/10 Excellent
Terri
Voyage d’affaires
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terri
Séjour de 5 nuits en janvier 2024
Réponse de Jonathan B. le 6 mars 2024
Thank you for letting us know that you enjoyed your stay. We look forward to hosting you again in the future!
2/10 Horrible
Jose
Voyage d’affaires
13 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jose
Séjour de 1 nuit en janvier 2024
Réponse de Sam le 13 janv. 2024
We do apologize that you received subpar service from your stay. We hope to serve you in the near future.
8/10 Bien
Kimberly
Voyage en famille
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kimberly
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 11 janv. 2024
Dear Kimberly, Thank you for your nice rating and for letting us know that your stay at the Sheraton Denver Downtown Hotel was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Tony Dunn General Manager
8/10 Bien
Sandra
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sandra
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 10 janv. 2024
Dear Sandra, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Sheraton Denver Downtown Hotel. We look forward to welcoming you back on your next visit.Tony DunnGeneral Manager
10/10 Excellent
GEORGINA
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel!
GEORGINA
Séjour de 2 nuits en janvier 2024
Réponse de Jonathan B. le 6 mars 2024
Thank you for letting us know that you enjoyed your stay. We look forward to hosting you again in the future!
10/10 Excellent
Luis
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luis
Séjour de 4 nuits en décembre 2023
Réponse de General Manager le 10 janv. 2024
Dear Luis, We are thrilled you had an excellent stay at the Sheraton Denver Downtown Hotel, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Tony DunnGeneral Manager
6/10 Satisfaisant
Andrea
Voyage en famille
2 janv. 2024
Les points forts : Propreté et confort de la chambre
Too pricey for lackluster service
Andrea
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Frank G.
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Frank G.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 4 janv. 2024
Dear Frank, Thank you for making Sheraton Denver Downtown Hotel your home away from home. We are glad our associates exceeded your expectations and that you were impressed with our comfortable rooms and beds. We appreciate your recommendation and look forward to having you back soon. Tony Dunn General Manager
8/10 Bien
Carlos
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carlos
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 16 janv. 2024
Dear Carlos, Thank you for choosing the Sheraton Denver Downtown Hotel. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Tony DunnGeneral Manager
10/10 Excellent
Robert
1 janv. 2024
Les points forts : Propreté et personnel et service
Robert
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 6 janv. 2024
Dear Robert, Thank you for the perfect rating of your time at the Sheraton Denver Downtown Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Tony Dunn General Manager
10/10 Excellent
Janelle
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Janelle
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 6 janv. 2024
Dear Janelle, Thank you for letting us know your visit to the Sheraton Denver Downtown Hotel was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Tony Dunn General Manager
8/10 Bien
Chad, Littleton
Voyage en famille avec de jeunes enfants
1 janv. 2024
Les points forts : Propreté et personnel et service
Chad
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Trupti
28 déc. 2023
Trupti
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 31 déc. 2023
Dear Trupti, Thank you for the wonderful rating for the Sheraton Denver Downtown Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon. Happy Holidays, and have a great New Year.Tony DunnGeneral Manager
10/10 Excellent
Ramon
Voyage en famille
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ramon
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 18 déc. 2023
Dear Ramon, Thank you for the perfect rating. We are glad you had a wonderful time at the Sheraton Denver Downtown Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Tony Dunn General Manager
10/10 Excellent
Kelly
8 déc. 2023
Les points forts : Équipements
Kelly
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 31 mars 2024
Dear Kelly, Thank you for your fantastic rating! We are pleased you chose the Sheraton Denver Downtown Hotel for your time in the city and even more happy that we exceeded your expectations. We look forward to having you as our guest again soon.Tony DunnGeneral Manager
10/10 Excellent
Matt
Voyage en couple
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Matt
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 30 nov. 2023
Dear Matt, Thank you for taking the time to share your comments about your experience. We are glad you loved our clean guest rooms, valet service, and all the amenities we offer here. It was a pleasure having you, and we look forward to your next stay at Sheraton Denver Downtown Hotel. Tony Dunn General Manager
2/10 Horrible
Benjamin
Voyage en famille
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benjamin
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 25 nov. 2023
Dear Benjamin, We appreciate your feedback and apologize for the inconvenience caused by the noise issues you encountered during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you for choosing us; we look forward to serving you better in the future.Tony DunnGeneral Manager
10/10 Excellent
Cesar, Larkspur
19 nov. 2023
Cesar
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 10 déc. 2023
Dear Cesar, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Denver Downtown Hotel; we hope to see you again soon. Tony DunnGeneral Manager
2/10 Horrible
Diana
15 nov. 2023
Diana
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 6 déc. 2023
Dear Diana, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Tony DunnGeneral Manager
10/10 Excellent
Benjamin
Voyage en couple
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benjamin
Séjour de 1 nuit en novembre 2023
4/10 Médiocre
Tatjana
24 oct. 2023
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Tatjana
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 29 oct. 2023
Dear Tatjana, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Tony DunnGeneral Manager
10/10 Excellent
Tina
Voyage en famille
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tina
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 24 oct. 2023
Dear Tina, Thank you for rating your stay at the Sheraton Denver Downtown Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Tony DunnGeneral Manager
10/10 Excellent
Joseph
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joseph
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 20 oct. 2023
Dear Joseph, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Denver Downtown Hotel. We look forward to your return and wish you all the best with your future travels. Tony Dunn General Manager
10/10 Excellent
Richard
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 12 oct. 2023
Dear Richard, Thank you for the perfect rating of your time at the Sheraton Denver Downtown Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Tony Dunn General Manager
10/10 Excellent
David
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Treated like Royalty
David
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 23 oct. 2023
Dear David, Thank you for the fantastic rating and for staying with us at the Sheraton Denver Downtown Hotel. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us. We exceeded these expectations with the excellent service by our staff, and we will enjoy sharing your compliments with Alyssa. We hope to accommodate you again the next time you are in the city.Tony DunnGeneral Manager
10/10 Excellent
Denise
5 oct. 2023
Denise
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 9 oct. 2023
Dear Denise, It was a pleasure having you as our guest at Sheraton Denver Downtown Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Tony DunnGeneral Manager
10/10 Excellent
Nemuel
1 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nemuel
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 2 oct. 2023
Dear Nemuel, Thank you for your review regarding your recent stay at the Sheraton Denver Downtown Hotel. Your feedback is valuable to the success of our hotel. Your response will be shared with our entire team as we continue making sure every guest's experience at our property is exceptional. It was a pleasure having you, and we look forward to seeing you soon. Tony Dunn General Manager
10/10 Excellent
Michelle
Voyage en groupe
27 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 29 sept. 2023
Dear Michelle, Thank you for your fantastic review and for sharing that all of the elements came together perfectly for your stay at the Sheraton Denver Downtown Hotel. It is always great to hear that our well-appointed rooms, excellent staff, superb amenities, and ideal downtown Denver location helped to provide our guests with a memorable stay. Your comments were a pleasure to read, and we are excited to share them with our staff. Thank you once more for your feedback, and we look forward to having you stay with us again.Tony DunnGeneral Manager
10/10 Excellent
Johsuan
25 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johsuan
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 9 oct. 2023
Dear Johsuan, Thank you for your fantastic rating! We are pleased you chose the Sheraton Denver Downtown Hotel for your time in the city and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Tony DunnGeneral Manager
10/10 Excellent
Gregory
24 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gregory
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 25 sept. 2023
Dear Gregory, We are glad to know that you loved your time with us at the Sheraton Denver Downtown Hotel, and what made it more special was the food offered to you at our restaurant. All credit goes to our excellent chefs, who work hard to create our delectable dishes. We hope you will come to visit us again the next time you are in the area.Tony DunnGeneral Manager
10/10 Excellent
Gustavo
19 sept. 2023
Gustavo
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 9 oct. 2023
Dear Gustavo, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at the Sheraton Denver Downtown Hotel, and we look forward to welcoming you again soon.Tony DunnGeneral Manager