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Avis sur La Quinta Inn by Wyndham Denver Golden

2.5 out of 5
La Quinta Inn by Wyndham Denver Golden
3301 Youngfield Service Rd, Golden, CO

Avis

5,4
Note des voyageurs de 10 (Excellent), d’après 178 avis sur 1272." "
Note des voyageurs de 8 (Bien), d’après 221 avis sur 1272." "
Note des voyageurs de 6 (Satisfaisant), d’après 249 avis sur 1272." "
Note des voyageurs de 4 (Médiocre), d’après 279 avis sur 1272." "
Note des voyageurs de 2 (Horrible), d’après 345 avis sur 1272." "

5,2/10

Propreté

6,8/10

Personnel et service

5,2/10

Équipements

5,0/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Ashley

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Front Office Supervisor le 24 mai 2024
We are sorry to hear that you had issues with your stay, we hope to improve to meet your needs during a future stay.

4/10 Médiocre

joseph

Voyage avec des animaux de compagnie
Les points faibles : Propreté et équipements
The bedspreads were the dirtiest I have ever seen in a hotel room. The top spread was disgusting I pulled it off the bed and put it in a corner. The heavier spread underneath had spots all over it. I spilled some water in the bathroom and when I wiped it up it was also filthy. I have stayed here many times over the years and Ill never stay there again.
Séjour de 1 nuit en mai 2024
Réponse de Front Office Supervisor le 21 mai 2024
We apologize for the issues you experienced, and we are working hard to improve on these problems for the future.

2/10 Horrible

Amie

Les points faibles : Propreté, personnel et service, équipements
This was the most dirty motel / hotel I’ve ever seen. Blood spatter on shower curtain, dirty cover on bed, floor and bathroom floor was so dirty the particles were sticking to my feet, walls with large marks on them, the room smelled like car and drugs, the parking lot had tons of trash and the breakfast containers felt like they weren’t being wiped down. I asked for maid service to just clean the floors and they never showed up. When I asked about it the following day they said they didn’t have a request.
Séjour de 3 nuits en mai 2024
Réponse de Front Office Supervisor le 20 mai 2024
We are sorry to hear about the issues with your stay and are working to improve on the problems you mentioned, we hope to be able to provide a better experience for you in the future.

4/10 Médiocre

Jose

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is in need of repair, doors not tight, stairs are rusting, rails loose. The bedding was soiled and ripped. The shower faucets didn't work properly. The water smelled bad when we showered. The breakfast bar was not very clean. I won't be staying at a La Quinta again.
Séjour de 1 nuit en mai 2024
Réponse de Front Office Supervisor le 20 mai 2024
We are sorry to hear about the issues with your stay and are working to improve on the problems you mentioned, we hope to be able to provide a better experience for you in the future.

10/10 Excellent

Brett

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Front Office Supervisor le 21 mai 2024
We are glad to hear you enjoyed your stay and hope to have you back in the future.

10/10 Excellent

Joanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The first room had a very bad odor, as if it had been smoked in and was sprayed with a deodorant. Front desk cheerfully gave me a much better room.
Séjour de 1 nuit en mai 2024
Réponse de Front Office Supervisor le 17 mai 2024
We are glad to hear you enjoyed your stay and that our staff was able to resolve your issue, we look forward to booking you again in the future.

2/10 Horrible

Nick

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This property has not been well taken care of. Staff was short so there was no daily refresh of the room. The elevator was broken at one point. The bed was not in great shape and everything in the room was outdated or falling apart.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Nick, We appreciate your review and address your concerns with regards to our guest elevator. There will be upgrades in the future and we hope to have the chance to be of service to you in the future.

2/10 Horrible

Redmond

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Gave me a room with someone in it already. Then replaced my king room with two full sized bed. Linen was old and the whole property is dirty.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Redmond, We regret to hear of the service breakdowns that had a negative impact on your stay with us. If we can be of any service please contact us directly at the hotel.

8/10 Bien

Sharon

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Sharon, Thank you for taking time to provide a review from your recent visit to our hotel. We appreciate your feedback and hope to have another chance to be of service in the future.

6/10 Satisfaisant

Rafael Sanchez

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Infrastructures et conditions de l’hébergement
Not well maintained building
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Rafael, We strive to make continuous improvements to our facility and our service. We appreciate your time in providing a review from your stay.

2/10 Horrible

Kevin

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Kevin, We regret to have received a lower rating from your stay with us. Please let us know how we can make future stays at our hotel more enjoyable.

2/10 Horrible

Henry

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were there for 3 days , they said that they don’t do room service every day. They only gave me towels.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Henry, We apologize for any service inconvenience during your stay with us. Our housekeeping team can provide regular service upon request. We hope you'll give us another chance to be of service in the future.

2/10 Horrible

Mary

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Mary, We appreciate your time in providing us with a review. We are always making continuous improvements in our service so that guests will have a memorable stay. We hope to have another chance to be of service in the near future.

4/10 Médiocre

Sheryl

Voyage en couple
This is a sad property that is sorely in need of renovation. One of the elevators didn’t work, so I pushed a luggage cart thru the parking lot half-way around the building to the elevator that did work. Upon arriving at our suite, there were no linens for the sofa bed, only one waste basket and no tissues. There was breakfast cereal behind the sofa bed. Sorry, but we won’t be staying at La Quinta again.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Sheryl,We're sorry to hear of your stay experience and we wish your stay was more enjoyable. We will work with our team on improving those service breakdowns you encountered. We value your feedback and hope you will come and stay again with us.

4/10 Médiocre

Dawn

Séjour de 1 nuit en mai 2024
Réponse de Front Office Supervisor le 24 mai 2024
We are sorry to hear that you had issues with your stay, we hope to improve to meet your needs during a future stay.

4/10 Médiocre

Mary

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Had no rolling carts. We had to walk along way to our room. One elevator at the back of the building that anybody can walk into. The bed spread and outer coverings were stained. Had 2 bookings. They said I have to check out and check back in tomorrow.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Mary, We apologize for any inconvenience with our service during your stay. Whenever there are separate bookings for multiple nights we do require a new registration while your remain in the same accommodation. Please let us know how we can better serve you in the future.

2/10 Horrible

Jeannette

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was dirty, beds covers were not clean, mold, door wouldn't lock. Do not recommend.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 14 mai 2024
Dear Jeannette, We appreciate the time you've taken to provide a review. We will research your room assignment and repair any room deficiencies. Thank you for your feedback.

8/10 Bien

James, Buena Vista

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It was a typical traveler's hotel, close to the highway. The room was relatively quiet, except I was next to the elevator. There was one problem but they took care of it right away. All the staff, including the hospitality staff, were helpful and communicated well. The breakfast bar was terrible. Hardly anything there, and what was there was a mess. And there was a staff person there. I only went there on my third morning to get something but I walked away without anything. I did get an apple. I would stay again.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 14 mai 2024
Dear James, We value your feedback and we appreciate the time you've taken to provide a review. We will work with our morning team on making breakfast improvements. Please let us know whenever your travels bring you back to our area. We look forward to a future visit.

4/10 Médiocre

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was lacking
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 14 mai 2024
Dear Kathleen, Thank you for sharing some feedback from your visit with us. We will address your concerns with our breakfast service team and strive to make regular improvements. Your feedback is valuable and we hope to have another chance to be of service.

2/10 Horrible

Sarah

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 mai 2024
Dear Sarah, Thank you for providing a review. If there is anything in particular that you believe we can improve upon please let us know. We value your feedback.

2/10 Horrible

steve h

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Shower did not work and it was filthy anyways
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 mai 2024
Dear Steve, Please forgive us for the room shower deficiency. We will address this with our team. If there is anything we can do to assist you please do not hesitate to call upon us.

4/10 Médiocre

Felicia

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 14 mai 2024
Dear Felicia, Thank you for taking time to provide a review. We hope to have another chance to provide a more memorable stay.

2/10 Horrible

Victoria

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The towels were dirty and stained, the bed sheets had several stains, the comforter had cigarette burn holes in it, the chair at the desk was dirty and sticky, the shower had a lot of mold growing and the tub would not drain while you were showering so you were standing in several inches of water, the continental breakfast was limited and the food stations were dirty each morning. Overall terrible experience, I would never stay here again. Would have rather slept in my car.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 14 mai 2024
Dear Victoria, We regret to hear of your experience and we will verify to correct any deficiencies noted within your review. Please forgive us for any inconvenience.

4/10 Médiocre

Travis

Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room had no hot water. The walls were thin And I could yelling feom thenother guests throughout the night. The room was very dusty and there was garbage all over the parking lot. I got to breakfast right before they closed. The lady working there was rude.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 14 mai 2024
Dear Travis, We regret to hear of the deficiencies you've noted within your review. We strive to improve upon our service and facility upkeep and will address these issues with our team.

4/10 Médiocre

Jackson

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 mai 2024
Dear Jackson, It appears that we can do better in our guest experience delivery. Please let us know whenever you are planning a future visit to our area and how we can be of further service.

6/10 Satisfaisant

Debra

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 14 mai 2024
Dear Debra, We appreciate your time in providing us with a review. Please let us know whenever we can be of service to you in the future.

8/10 Bien

Rattana

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 14 mai 2024
Dear Rattana, We appreciate your time in providing us a review. If there is anything we can do to be of service please let us know.

4/10 Médiocre

Claudia, Holyoke

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 mai 2024
Dear Claudia, It appears we can do better to provide a more enjoyable experience at the hotel. Please let us know whenever we can be of service to make your next stay more enjoyable.

8/10 Bien

Nick

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Get what you pay for. Property shows its age. Room was clean and bed comfy.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Supervisor le 16 mai 2024
I'm glad so hear that you enjoyed your stay, we look forward to booking you again in the future.

2/10 Horrible

Devin

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Place was dirty, bathrooms weren’t clean
Séjour de 1 nuit en avril 2024
Réponse de Front Office Supervisor le 16 mai 2024
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 Horrible

Arthur

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Front Office Supervisor le 16 mai 2024
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 Horrible

Gurucharan

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property does no justice to how the pictures look and the charges for complete lack of service. The entire property is ill maintained, elevator and breakfast area are all so filthy. Was disgusting to go eat food there. Also we called and asked for room service and linen replacement. None of that was done and we had to manage with 2 towels and no replenished coffee. Whole experience leaves a bad taste on La Quinta. We have stayed in La Quinta in Vegas many times. Locations like this will tarnish the customer experience and brand.
Réponse de Front Office Supervisor le 16 mai 2024
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

4/10 Médiocre

Benita

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check out person did not care, locked himself in back. No juice, Only coffee and Milk for breakfast. No Kleenex in room. Toilet paper far from toilet.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Supervisor le 16 mai 2024
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 Horrible

Samantha

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I got nothing good to say about this place. My only advice to other people is to find a way nicer place than this because everyone deserves a good vacation and this is no place that’ll make your trip enjoyable.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Supervisor le 16 mai 2024
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 Horrible

Janice D

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The entire property stated it was smoke free but our room reeked of cigarette smoke. The curtains were dirty and torn. The couch was old and smelled horrible. Overall terrible stay.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Supervisor le 16 mai 2024
We apologize for any inconvenience with you stay and hope that in the future we can improve on any issues you encountered.

2/10 Horrible

jeffrey

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very dirty
Séjour de 2 nuits en avril 2024
Réponse de Front Office Supervisor le 16 mai 2024
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

6/10 Satisfaisant

John

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very nice staff, super convenient highway access. Cost efficient option for 1 night stay.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Supervisor le 16 mai 2024
We are glad to hear you enjoyed your stay and we look forward to booking you again in the future.

2/10 Horrible

Liliana

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Poorly maintained property. Very dirty facilities. The worst La Quinta Hotel I have ever stayed. Restroom in the room was dirty. Aisles, elevator very very dirty. Breakfast was only coffee, cereal, waffles and bread. Great dissapointment.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Supervisor le 16 mai 2024
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

8/10 Bien

Lana

Les points forts : Personnel et service et équipements
The staff was very friendly and the breakfast was good. The parking lot was littered with trash and the rooms bed sheets are worn.
Séjour de 4 nuits en mars 2024
Réponse de Front Office Supervisor le 16 mai 2024
We are glad to hear you enjoyed your stay and look forward to booking you again in the future.

2/10 Horrible

Enoelia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The sheets were dirty the bathroom was dirty. The covers were full of stains.
Séjour de 1 nuit en mars 2024
Réponse de Front Office Supervisor le 16 mai 2024
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

8/10 Bien

Brandy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would stay at this hotel again.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 24 mars 2024
Thank you Brandy, We appreciate your kind remarks and feedback. Please let us know whenever we can be of any assistance to you.

2/10 Horrible

Gian

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was snot on the walls, stains on mattresses and floors, dried vomit on the side of the toilet. The ONLY plus is that the front desk guy was nice. That’s it. We canceled before spending a single night.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 24 mars 2024
Dear Gian, We apologize for the inconvenience and not having you stay at the hotel. We will take time to review your assigned room to correct any deficiencies.

2/10 Horrible

Brianna

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place was absolutely disgusting. We found snot on the walls, bed sheets were stained, eyelashes in towels, the towels had brown stains. We had a total of 5 rooms and each one was disgusting.
Séjour de 1 nuit en mars 2024
Réponse de Front Office Supervisor le 16 mai 2024
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

10/10 Excellent

Brenda

Séjour de 1 nuit en mars 2024
Réponse de Front Office Supervisor le 16 mai 2024
We are glad you enjoyed your stay and look forward to booking you again in the future.

4/10 Médiocre

Monica

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing liked
Séjour de 1 nuit en mars 2024

4/10 Médiocre

lei, calgary

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mars 2024

2/10 Horrible

Cody

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The place was absolutely disgusting, cigarette burns and stains on the bedding, trash all over the room and only god knows what was splattered on the floor and nightstand. Luckily we had bedding of our own to use over the sheets.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Jose

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements
I got late to check in due to storm on our way to golden and I have to pay an extra night. Receptionist in lobby said I can talk to the manager in the morning about it but it was 9 o’clock and manager never came. Room was dusty and few hairs in the bed, breakfast was very limited (at least the one thing I like about the property)
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Joshua

Séjour de 5 nuits en mars 2024
Réponse de Front Office Supervisor le 16 mai 2024
We apologize for any inconvenience with your stay and hope that in the future we can improve on any issues you encountered.

2/10 Horrible

Kent

Voyage d’affaires, Voyage en couple
Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Was lied to about the room,didn't get 1st floor access, got 3rd floor. They said you didn't request. Also no wifi. And to top it off,being on 3rd floor, elevator was broken, with no sign to warn you
Séjour de 2 nuits en mars 2024