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Avis sur Hyatt Regency Denver Tech Center

4 out of 5
Hyatt Regency Denver Tech Center
7800 E Tufts Ave, Denver, CO

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 576 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 198 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 52 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 73 avis sur 1005." "

9,0/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Teodoro, Moseley

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very nice- provided shuttle service within 3 miles from hotel.
Séjour de 4 nuits en avril 2024
Réponse de HRDTC le 23 mai 2024
Dear Teodoro, Thank you for visiting our Denver abode and for sharing your accolades! We aim to provide everything our guests need to have an unforgettable experience, and we are delighted to learn that we have hit the mark and earned another fan. On behalf of the whole team, we look forward to hosting you again on your next visit. You are the best part of Hyatt, David HamerAssistant General Manager

10/10 Excellent

Detra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de HRDTC le 23 mai 2024
Dear Detra, Your high marks put a smile on our faces! We eagerly await the next opportunity to extend our warm welcome, and until then, we wish you all the best. You are the best part of Hyatt, David HamerAssistant General Manager

6/10 Satisfaisant

Dr. Ronald J.

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2024
Réponse de HRDTC le 15 mai 2024
Dear Dr. Ronald, Thank you for choosing to spend your time with us. We hope that you had an enjoyable Denver trip, though if any aspect of your experience was less than expected, we extend our humble apologies. We would like nothing more than to win your heart in full on your next visit, should we be given the opportunity to do so. You are the best part of Hyatt, David HamerAssistant General Manager

6/10 Satisfaisant

Christian

Séjour de 2 nuits en avril 2024

10/10 Excellent

Savanna

Séjour de 1 nuit en mai 2024

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view is awesome.
Séjour de 2 nuits en avril 2024
Réponse de HRDTC le 6 mai 2024
Dear Jonathan, Thank you for choosing us as your Denver host! We humbly agree, the vistas from our rooms are breathtaking and inspiring. On behalf of the whole team, we look forward to hosting you for more exceptional excursions in the months and years to come. Warm regards,David HamerGeneral Manager

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de HRDTC le 30 avr. 2024
Dear Catherine, Your high marks are a pleasure to receive! We look forward to hosting you on your next Denver excursion, hopefully, sooner rather than later. You are the best part of Hyatt,David HamerAssistant General Manager

10/10 Excellent

Carol Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, staff are upbeat, helpful. The building is well kept. Sometimes we hoped the shuttle was running when it wasn’t (it doesn’t run on the weekend , when we needed to get to the light rail quickly— we walked, we were okay). This place made me realize I like Hyatt hotels. Comfortable, clean, mostly convenient.
Séjour de 3 nuits en mars 2024
Réponse de HRDTC le 30 avr. 2024
Dear Carol,It makes our day to know that the warm welcome and positive energy of our team made your trip such an exceptional one; thank you for choosing us as your Denver abode and for sharing your rave review. We believe that our unbeatable guests are “the best part of Hyatt”, and on behalf of the whole team, we eagerly await our next chance to be your helpful host. Warm regards, David HamerAssistant General Manager

6/10 Satisfaisant

Justin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Pricey for not very much service. Paid to park outside, no breakfast, ect
Séjour de 1 nuit en avril 2024
Réponse de HRDTC le 1 mai 2024
Dear Justin, Thank you for choosing to spend your time with us. Though our warm welcome and attention to detail have earned us many fans, we regret to hear that your experience was less than expected. We would like nothing more than to win your heart in full on your next visit, should we be given the opportunity to do so. You are the best part of Hyatt, David HamerAssistant General Manager

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good location, staff was friendly and room was very clean. I'd stay here again.
Séjour de 3 nuits en avril 2024
Réponse de HRDTC le 1 mai 2024
Dear Monica, Your accolades are a pleasure to receive, thank you for sharing! On behalf of the whole team, we are delighted that our warm welcome and convenient location made your trip such an enjoyable one.Knowing that you are already imagining your next visit is music to our ears, and we look forward to hosting you again soon. You are the best part of Hyatt, David HamerAssistant General Manager

6/10 Satisfaisant

Hui

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The room doesn't have soundproofing at all.
Séjour de 2 nuits en avril 2024
Réponse de HRDTC le 24 avr. 2024
Dear Hui,Thank you for spending your time with us. We regret that some aspects of your visit were less than expected and humbly apologize for any inconvenience that you experienced. We hope to win your heart in the future, should we be given the opportunity to do so. You are the best part of Hyatt, David HamerAssistant General Manager

10/10 Excellent

zhen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like it here very much
Séjour de 1 nuit en avril 2024
Réponse de HRDTC le 12 avr. 2024
Dear Zhen, Thank you for choosing us as your Denver abode and for sharing your kind words! On behalf of the whole team, we look forward to welcoming you back on your next memorable visit, hopefully, sooner rather than later. You are the best part of Hyatt, David HamerDirector of Food and Beverage

10/10 Excellent

Vicki

Séjour de 1 nuit en avril 2024
Réponse de HRDTC le 8 mai 2024
Dear Vicki, It was a pleasure to be your Denver host, thank you for sharing your high marks! We look forward to extending our warm welcome again soon. You are the best part of Hyatt, David HamerAssistant General Manager

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de HRDTC le 10 avr. 2024
Dear Gregory, Thank you for choosing us as your Denver host and for sharing your high marks! We eagerly await the next opportunity to be your host, hopefully, sooner rather than later. You are the best part of Hyatt,David HamerDirector of Food and Beverage

10/10 Excellent

zhen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Warm service at the front desk
Séjour de 1 nuit en avril 2024
Réponse de HRDTC le 11 avr. 2024
Dear Zhen,Thank you for sharing your high score and kind words! On behalf of the whole team, we look forward to welcoming you back for more exceptional visits in the months and years to come.You are the best part of Hyatt, David HamerDirector of Food and Beverage

10/10 Excellent

Jionglian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de HRDTC le 11 avr. 2024
Dear JionglianThank you for visiting our Denver abode and for sharing your high marks! We look forward to extending our warm welcome again, hopefully, sooner rather than later.You are the best part of Hyatt, David HamerDirector of Food and Beverage

10/10 Excellent

Michael, Las Vegas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property in great location close to shopping and restaurants.
Séjour de 2 nuits en mars 2024
Réponse de HRDTC le 11 avr. 2024
Dear Michael, Your accolades are a delight to receive! We eagerly away the chance to host your next memorable Denver excursion. Until then, we wish you all the best.You are the best part of Hyatt, David HamerDirector of Food and Beverage

2/10 Horrible

Vanessa

Séjour de 1 nuit en mars 2024
Réponse de HRDTC le 19 avr. 2024
Dear Vanessa, Thank you for choosing to spend your time with us. We are disheartened to learn that aspects of your visit were less than expected, and extend our humble apologies for any inconvenience that you experienced. We would like nothing more than to win your heart in the future and hope to be given the opportunity to do so on your next visit. Best regards, David HamerAssistant General Manager

10/10 Excellent

HUNG-CHARL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Decent price, convenient location, wonderful customer service, and clean rooms.
Séjour de 1 nuit en mars 2024
Réponse de HRDTC le 28 mars 2024
Dear Hung-Charl, Thank you for choosing us as your Denver abode, and for sharing your rave review! On behalf of the whole team, it is a pleasure to receive your kind words, and we eagerly await your next visit. Until the, we wish you all the best. You are the best part of Hyatt, David HamerDirector of Food and Beverage

10/10 Excellent

Laquetta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de HRDTC le 28 mars 2024
Dear Laquetta, It was a pleasure to be your Denver host! We are delighted that had an exceptional visit, and we look forward to extending our warm welcome again soon. You are the best part of Hyatt, David HamerDirector of Food and Beverage

2/10 Horrible

Monica

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de HRDTC le 28 mars 2024
Dear Monica, Thank you for spending your time with us. If you experienced any inconvenience during your visit, we extend our sincere apologies. We hope to win your heart in full one day, as we have for so many others, should we be given the opportunity to do so. Kind regards, David HamerDirector of Food and Beverage

8/10 Bien

Debby

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was typical hotel room with TV, computer hookups, fridge and microwave. Beds were comfy. Room was clean. It was mostly quiet Dining was ok-food was good but not a lot of choices for non-beef eaters. I would stay again if I needed a room in the area
Séjour de 1 nuit en mars 2024
Réponse de HRDTC le 19 mars 2024
Dear Debby, Thank you for sharing your recommendation and thoughtful comments; it was our pleasure to be your Denver host. Our unbeatable guests are ‘the best part of Hyatt’, and we look forward to welcoming you back for more relaxing excursions in the future. Kind regards, David HamerDirector of Food and Beverage

10/10 Excellent

Nicolas

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All aspects of our 2 night stay were great. Great staff, great facilities, and great price.
Séjour de 2 nuits en mars 2024
Réponse de DTHG le 19 mars 2024
Dear Nicolas, We are delighted that you and yours enjoyed such an exceptional time at our Denver abode, thank you for sharing your accolades. Our guests are truly ‘the best part of Hyatt’, and on behalf of the whole team, we eagerly await your next visit. Warm regards, David HamerDirector of Food and Beverage

4/10 Médiocre

Vincent

Séjour de 2 nuits en mars 2024
Réponse de HRDTC le 5 avr. 2024
Dear Vincent, Thank you for choosing our Denver abode. We regret to learn that some aspects of your trip were less than expected, and we hope to be given another opportunity to win your heart on your next visit. Kind regards, David HamerDirector of Food and Beverage

8/10 Bien

Randy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de HRDTC le 12 mars 2024
Dear Randy, It was a pleasure to welcome you to our Denver abode, thank you for choosing us as your host. We eagerly await your next visit, hopefully, sooner rather than later. You, our unbeatable guests, are the best part of Hyatt. Warm regards, David HamerDirector of Food and Beverage

8/10 Bien

Kaylene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We booked through expedia however what they offered in the booking was different to what the hotel offered regarding parking - we were led to believe it was inclusive but it wasn't......I suggest you take a photo of your booking when you do it as proof.
Séjour de 2 nuits en février 2024
Réponse de HRDTC le 6 mars 2024
Dear Kaylene, Thank you for choosing us as your Denver host. We are pleased that you experienced an overall enjoyable visit, though we regret to hear that our published parking rates came as a surprise. On that site that you booked from, our parking rates may be found by scrolling down to the “Property Amenities” section and looking under “Parking and Transportation”. We apologize if you received any communication that suggested the rates may differ from those published. We look forward to having another opportunity to extend our warm welcome in the future, and until then, we wish you safe travels. Kind regards, David HamerDirector of Food & Beverage

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de HRDTC le 7 mars 2024
Dear David, It was our pleasure to be your Denver host. We trust that your visit was fulfilling, relaxing, and exceptional overall, and we eagerly await the next opportunity to extend our warm welcome. You are the best part of Hyatt, David HamerDirector of Food & Beverage

6/10 Satisfaisant

Yanine

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Our car was the parking lot and somebody try to still or something, but they break the window to go in, when we went to the clerk and splain they said they dont have anything to do with that, and that they didnt have camaras in the parking lot we were paying 20$ a day.
Séjour de 3 nuits en mars 2024
Réponse de HRDTC le 6 mars 2024
Dear Yanine, Thank you for spending your time with us. The comfort and safety of our guests is our utmost priority and we are disheartened to hear of the matter you experienced; please accept our sincere condolences and humble apology.We invite you to stay in touch with our guest relations team, with a reference to your booking and to this review, so that we may investigate the matter and, hopefully, win back your heart in full. Warm regards, David HamerDirector of Food & Beverage

10/10 Excellent

Alan

Séjour de 1 nuit en février 2024
Réponse de HRDTC le 22 mars 2024
Dear Alan, It was our pleasure to be your Denver host, thank you for choosing us and for sharing your high score! We look forward to welcoming you back for more exceptional visits in the months and years to come. Kind regards,David HamerDirector of Food and Beverage

10/10 Excellent

Karsten

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de HRDTC le 26 févr. 2024
Dear Karsten, Your high marks are a pleasure to receive, thank you for choosing us as your Denver host! We look forward to extending our warm welcome again on your next visit. Best regards, David HamerDirector of Food & Beverage

10/10 Excellent

Reveca

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en février 2024
Réponse de HRDTC le 26 févr. 2024
Dear Reveca, Thank you for visiting our Denver abode and for sharing your kind words! We eagerly await the next opportunity to extend our warm welcome, and until then, we wish you safe travels. Kind regards, David HamerDirector of Food & Beverage

10/10 Excellent

Akihiro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de HRDTC le 7 mars 2024
Dear Akihiro, Thank you for choosing us as your Denver abode! We look forward to welcoming you back for more exceptional visits in the months and years to come. You are the best part of Hyatt,David HamerDirector of Food & Beverage

8/10 Bien

Michalla

Les points forts : Infrastructures et conditions de l’hébergement
Overall the stay was nice, but when it came to check-in the line was really long and I was able to use the check-in app because I booked through a third party.
Séjour de 1 nuit en février 2024
Réponse de HRDTC le 26 févr. 2024
Dear Michalla, Thank you for choosing to spend your time with us and for sharing your kind words and thoughtful comments. We look forward to extending our warm Denver welcome again on your next visit, and until then, we wish you safe travels.Kind regards, David HamerDirector of Food & Beverage

4/10 Médiocre

Sydney

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst stay in the area
We decided to spend Valentines evening in DTC mainly because all of our evening plans were in the area. We had stayed in the area for concerts and other celebrations in the past and though knowing it's mostly a business area, thought it would be nice to stay at a clean hotel. The minute we walked down the hall to our room, there was a giant trash can in the middle of the hall where there was a water leak. We kind of shrugged this off until we came back from our valentines plans to put our leftovers up to find our fridge was leaking. We went to the concierge and they offered to change rooms (which we didn't feel up to at 9 at night) or send up a new fridge. We chose the latter. Once maintenance came up, he informed us that house keeping turn the fridges off when they clean and he'd get some towels. We now had to wait for him to come back and had we not known the fridge was off, our expensive dinner would've spoiled. Will not be staying here again!
Water leakage from fridge
Leaking ceiling
Séjour de 1 nuit en février 2024
Réponse de HRDTC le 21 févr. 2024
Dear Sydney, Thank you for choosing to spend your time with us. We believe that our guests are the best part of Hyatt, and are sincerely disheartened that you experienced any inconvenience during your visit. On behalf of the whole team, we humbly apologize for the lapse in our standards; we have shared your thoughtful comments with our housekeeping and engineering teams in order to ensure that the matter is not repeated in the future. We have become the abode of choice for many returning visitors, and we would like nothing more than to win your heart in the future as well, should we be given the opportunity. Best regards, David HamerDirector of Food & Beverage

10/10 Excellent

Carl, New York

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean rooms at an affordable price
Séjour de 2 nuits en février 2024
Réponse de HRDTC le 21 févr. 2024
Dear Carl, It was a pleasure to be your Denver host! Thank you for choosing to spend your time with us and for sharing your kind words. We look forward to welcoming you back for more relaxing visits in the months and years to come. You are the best part of Hyatt, David HamerDirector of Food & Beverage

10/10 Excellent

nikita

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing property. Our room was very clean, spacious and the beds were very comfortable
Séjour de 1 nuit en février 2024
Réponse de HRDTC le 21 févr. 2024
Dear Nikita, It puts a smile on our faces to learn that you and yours enjoyed such an exceptional visit. Our housekeeping team was delighted to know that their attention to detail helped to make your day. We eagerly await your next relaxing visit, hopefully, sooner rather than later. You are the best part of Hyatt, David HamerDirector of Food & Beverage

10/10 Excellent

Juan

Séjour de 1 nuit en février 2024
Réponse de HRDTC le 22 mars 2024
Dear Juan,Your high marks put a smile on our faces! On behalf of the whole team, we eagerly await your next visit to the Mile High City. Warm regards, David HamerDirector of Food and Beverage

10/10 Excellent

Anthony

Séjour de 2 nuits en février 2024
Réponse de HRDTC le 14 févr. 2024
Dear Anthony, Thank you for choosing us as your Denver abode! We look forward to welcoming you back for more memorable excursions in the months and years to come. You are the best part of Hyatt, David HamerDirector of Food & Beverage

8/10 Bien

Charlotte

Séjour de 3 nuits en février 2024
Réponse de HRDTC le 14 févr. 2024
Dear Charlotte, It was a pleasure to be your Denver host! We eagerly await your next visit, and until then, we wish you safe travels. You are the best part of Hyatt, David HamerDirector of Food & Beverage

8/10 Bien

Angel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was hot and muggy even though the AC unit was on 68, we dropped it to 60 no change. The "electrician" had a don't know, dont care attitude and gave us the "that's just how it works" statement. Other than that it was great.
Séjour de 6 nuits en février 2024
Réponse de HRDTC le 8 févr. 2024
Dear Angel, Thank you for choosing our Denver abode, we are pleased to know that your trip was overall so enjoyable. We thank you for your additional thoughtful comments and we have already dispatched our engineering to to perform a full inspection and any necessary upgrades. We look forward to welcoming you back on your next visit, hopefully, sooner rather than later. Kind regards, David HamerDirector of Food & Beverage

8/10 Bien

Melvin

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de HRDTC le 7 févr. 2024
Dear Melvin, On behalf of the whole team, we thank you for choosing us as your Denver abode. We trust you had an enjoyable, relaxing visit, and look forward to welcoming you back on your next trip. Warm regards, David HamerDirector of Food & Beverage

2/10 Horrible

Jose

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My room had bed bugs and they offered to move us to a new room without offering to wash our clothes and make sure everything was safe for us to transfer to a new room without contaminating the new room we were moving to, they still charged us for one night of the room even though I ended up having to go to the doctor from the bites of the bed bugs all over my arms and back, the hospital bill was more expensive than my hotel stay and that is really unacceptable, I get really bad allergic reactions when I get bit by bugs
Séjour de 3 nuits en janvier 2024
Réponse de HRDTC le 6 févr. 2024
Dear Jose, Thank you for spending your time with us, we are disheartened to learn of your experience and we apologize sincerely for the inconvenience. We have already contacted our third-party experts to perform a full investigation, though, again, we humbly beg your forgiveness for the matter. We invite you to continue to be in touch with our guest services department, with a reference to this review; we would like nothing more than to win your heart in the future, and we hope to be given the opportunity to do so. Best regards, David HamerDirector of Food & Beverage

8/10 Bien

sung

Séjour de 2 nuits en janvier 2024
Réponse de HRDTC le 22 mars 2024
Dear Sung, We are delighted to learn that you enjoyed your time with us, thank you for choosing us on your Denver excursion. We look forward to hosting you again, hopefully, sooner rather than later.Kind regards, David HamerDirector of Food and Beverage

10/10 Excellent

Alonzo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de HRDTC le 3 févr. 2024
Dear Alonzo, Thank you for choosing our Denver abode. It was a pleasure to be your host, and we look forward to welcoming you back for more exceptional excursions in the months and years to come. Best regards, David HamerDirector of Food & Beverage

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de HRDTC le 29 janv. 2024
Good afternoon, Your high marks are a pleasure to receive! We look forward to welcoming you back in the months and years to come. You, our inspiring guests, are truly the best part of Hyatt. Best regards, David HamerDirector of Food & Beverage

10/10 Excellent

Shonn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de HRDTC le 31 janv. 2024
Dear Shonn, Thank you for spending your time with us and for sharing your high marks! We look forward to welcoming you back for another exceptional Denver experience on your next visit. Best regards, David HamerDirector of Food & Beverage

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice Stay
It was good. Coming from California (don't worry not moving to CO) it was cold in Denver and had trouble heating up the room. Location is excellent, ease in and out and parking was close to the front door. Amenities were very good. Bar, coffee shop. Serving Starbucks coffee.
Séjour de 3 nuits en janvier 2024
Réponse de HRDTC le 31 janv. 2024
Dear Michael, Your accolades are a joy to receive, thank you for visiting and for sharing your rave review. It would be our pleasure to serve as your home-away-from-home any time in the months and years to come; we will be waiting with hot coffee, and our iconic warm Denver welcome. Kind regards. David HamerDirector of Food & Beverage

10/10 Excellent

Maria del Rocio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very comfortable!!!
Séjour de 2 nuits en janvier 2024
Réponse de HRDTC le 31 janv. 2024
Dear Maria, Thank you for sharing your rave review! On behalf of the whole team, we eagerly await your next relaxing visit.Warm regards, David HamerDirector of Food & Beverage

2/10 Horrible

Shea

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room cleaners were awesome and they were tipped well because of it. Room came with a clogged toilet, the scale in the gym is broken, the water filter in the gym was really old and needs to be changed, and my bosses room didn't have heat- mind you it was below 0 degrees outside. I've stayed here three times due to work and it's always a bad experience. First time they charged me for parking every night and I only used it one night. I wrote them emails and called and they never made it right. Don't stay here.
Séjour de 3 nuits en janvier 2024
Réponse de HRDTC le 22 janv. 2024
Dear Shea, Thank you for choosing to spend your time with us. Your thoughtful comments are well received; we have already alerted the engineering team to your concerns, though we apologize sincerely for any inconvenience that you experienced. If you feel that any errors have occurred on our part, we encourage you to stay in contact with our guest services team (with a reference to this review) and we will rectify the matter as soon as possible. Again, we beg your forgiveness for any lapse in our standards.We would like nothing more than to have another chance to extend the warm welcome that has won the hearts of so many regular visitors, should we be given the opportunity. Best regards, David HamerDirector of Food & Beverage

6/10 Satisfaisant

Johnny

Voyage en famille
Toilet was broken. The shower drained very slow. Had to pay to park at the hotel in their parking lot.
Réponse de HRDTC le 18 janv. 2024
Dear Johnny, Thank you for choosing us as your Denver host. We are disheartened to learn that some aspects of your visit were less than expected; our engineering team has already been dispatched to perform a full inspection and any necessary upgrades to your room, though we apologize sincerely for any inconvenience that you experienced. We have earned many fans with our iconic warm welcome, farm-to-table Colorado fare at our restaurants, and the inspiring vistas from our rooms. We would like nothing more than to win your heart in the future as well, should we be given the opportunity to do so. You are the best part of Hyatt, David HamerDirector of Food & Beverage