Avis sur Sanur Resort Watujimbar
Sanur Resort Watujimbar
Jalan Danau Tamblingan No.99A, Denpasar, Bali
Avis
8,4
Très bien
8,4/10
Propreté
9,0/10
Personnel et service
8,2/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage d’affaires, Voyage en couple
13 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Widnyana le 17 mai 2024
Dear Kasim,Thank you for sharing your feedback with us. We appreciate your honest assessment of your recent stay. While we're pleased to hear that your experience was decent overall, we understand that there may be areas where we can further improve to meet your expectations fully.We're continuously working to enhance our services and facilities, and your input helps us identify areas for growth. If there are specific aspects of your stay that you feel could be improved, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we're committed to making every guest experience exceptional.Thank you again for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.Best RegardsWidnyana
10/10 Excellent
secktidjane
Voyage en famille, Voyage en groupe
30 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
secktidjane
Séjour de 3 nuits en octobre 2023
Réponse de Widnyana le 31 oct. 2023
Dear SecktidjaneThank you for taking your time to post your experience during your recent stay at our hotel. It is a pleasure knowing you had a lovely stay with us. We are looking forward to welcoming you back RegardsWidnyana,
10/10 Excellent
bernard
14 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
bernard
Séjour de 7 nuits en septembre 2023
Réponse de Widnyana le 16 sept. 2023
Dear BernardThank you for taking your time to post your experience during your recent stay at our hotel. It is a pleasure knowing you had a lovely stay with us. We are looking forward to welcoming you back RegardsWidnyana
8/10 Bien
laurent
Voyage en famille
6 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
laurent
Séjour de 2 nuits en juillet 2023
Réponse de Widnyana le 7 août 2023
Dear LaurentThank you for taking your time to post your experience during your recent stay at our hotel. It is a pleasure knowing you had a lovely stay with us. We are looking forward to welcoming you back RegardsWidnyana,
8/10 Bien
Mathieu
21 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel propre et bien situé près de la plage
Mathieu
Séjour de 1 nuit en mars 2023
Réponse de Widnyana le 25 mars 2023
Dear MathieuThank you for taking your time to post your experience during your recent stay at our hotel. It is a pleasure knowing you had a lovely stay with us. We are looking forward to welcoming you back RegardsWidnyana,
8/10 Bien
Jean Luc
22 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel dans le centre de Sanur
Jean Luc
Séjour de 10 nuits en février 2023
Réponse de Widnyana le 7 mars 2023
Dear Jean LucThank you for your comment and details review. Our guest comfort is our highest mission and your concern has been taken up to the respective department head and we will make the necessary amends and assuring you of the best possible service for your future visit.We are pleased to learn that you have a lovely stay with us and we are looking forward to welcoming you back on your next trip to Bali.RegardsWidnyana
8/10 Bien
Alain
Voyage en famille
27 déc. 2022
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour prolongé au Swiss-Belresort
Alain
Séjour de 11 nuits en décembre 2022
Réponse de Widnyana le 28 déc. 2022
Dear Mr AlainThank you for your detailed post and your concern during your stay with us. Our guest comfort is our highest mission and your concern has been taken up to the respective department and we will make a necessary amendment and assuring the best possible service for your future visit.We are looking forward to welcoming you backRegardsWidnyana
6/10 Satisfaisant
isabelle
5 août 2019
Les points faibles : Propreté et personnel et service
isabelle
Séjour de 2 nuits en août 2019
Réponse de Widnyana le 9 août 2019
Dear Isabelle
Thank you for your detailed post and your concern during your stay with us. Our guest comfort is our highest mission and your concern has been taken up to the respective department and we will make a necessary amendment and assuring the best possible service for your future visit.
Once again thank you for your review and we look forward to welcoming you back.
Regards
Widnyana
8/10 Bien
Gaël
19 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel agréable et bien situé
Gaël
Séjour de 3 nuits en juillet 2019
Réponse de Widnyana le 20 juil. 2019
Dear Gael,
Thank you for taking your time to post your experience during your recent stay at our hotel. It is a pleasure knowing you had a lovely stay with us.
We are looking forward to welcoming you back
Regards
Widnyana,
2/10 Horrible
Voyageur vérifié
Voyage en famille
14 juin 2019
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juin 2019
Réponse de Widnyana le 18 juin 2019
Dear Respected guest
We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us.
Please let us apologize for letting you down on your return. It is with sincere regret that we note your dissatisfaction with our Service and facilities
Our guest comfort is our highest mission and your concern has been taken up to the respective department head and we will make the necessary amends and assuring you of the best possible service for your future visit.
Once again thank you for your review and we look forward to welcoming you back.
Regards
Widnyana
10/10 Excellent
Voyageur vérifié
Voyage en groupe
9 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en mai 2019
Réponse de Widnyana le 10 juin 2019
Dear Respected guest
Thank you for spending your time at our resort during your recent trip to Bali. It is our pleasure knowing you had enjoy your stay with us.
We are looking forward to welcoming you back on your next trip to Bali
Best regards
Widnyana
10/10 Excellent
Pierre, Nancy
6 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel accueillant, bien situé et assez calme
Pierre
Séjour de 8 nuits en août 2018
Réponse de Widnyana le 11 sept. 2018
Dear Pierre
Thank you for taking your time to post your experience during your recent stay at our hotel. It is a pleasure knowing you had a lovely stay with us.
We are looking forward to welcoming you back
Regards
Widnyana,
10/10 Excellent
Patience
19 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacances de rêve
Patience
Séjour de 6 nuits en août 2018
Réponse de Widnyana le 20 août 2018
Dear Patience,
Thank you for spending your time at our resort during your recent trip to Bali. It is our pleasure knowing you had enjoy your stay with us.
We are looking forward to welcoming you back on your next trip to Bali
Best regards
Widnyana
4/10 Médiocre
Michel, Versailles
12 août 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel **** qui ne les vaut pas
Michel
Séjour de 8 nuits en juillet 2018
Réponse de Widnyana le 13 août 2018
Dear Michel,
We sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us.
Please let us apologize for letting you down on your return. It is with sincere regret that we note your dissatisfaction with our Service and Facilities,
Our guest comfort is our highest mission and your concern has been taken up to the respective department and we will make a necessary amendment and assuring the best possible service for your future visit.
Once again thank you for your review and we look forward to welcoming you back.
Regards
Widnyana
10/10 Excellent
Eve, canada
16 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Eve
Séjour de 3 nuits en avril 2018
Réponse de Widnyana le 17 avr. 2018
Dear Eve,
It is our pleasure to have you stayed with us during your holiday in Bali. Thank you for taking your time to share your experience pertaining to your recent stay at our resort. I'm glad to learn that you enjoyed our service during your holiday.
I will convey your compliment to all of the Staff and I believe your feedback will encourage them to deliver the excellent service.
We are looking forward to welcoming you back on your next trip to Bali.
Best regards
Widnyana
8/10 Bien
damien, bxl
6 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
damien
Séjour de 1 nuit en mars 2018
Réponse de Widnyana le 6 mars 2018
Dear Damien
Thank you for spending your time at our resort during your recent trip to Bali. It is our pleasure knowing you had enjoy your stay with us.
We are looking forward to welcoming you back on your next trip to Bali
Best regards
Widnyana
8/10 Bien
Damien, Vietnam
5 mars 2018
Les points forts : Propreté et personnel et service
2 nuits avec de grandes piscines pour notre petite
Damien
Séjour de 1 nuit en mars 2018
Réponse de Widnyana le 6 mars 2018
Dear Damien,
Thank you for spending your time at our resort during your recent trip to Bali. It is our pleasure knowing you had enjoy your stay with us.
We are looking forward to welcoming you back on your next trip to Bali
Best regards
Widnyana
8/10 Bien
Patrice, Fontaine la rivière
12 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très convivial et personnel très agréable.
Patrice
Séjour de 17 nuits en octobre 2017
Réponse de Widnyana le 14 nov. 2017
Dear Ms Patrice,
Thank you for your comment and details review. Our guest comfort is our highest mission and your concern has been taken up to the respective department head and we will make the necessary amends and assuring you of the best possible service for your future visit.
We are pleased to learn that you have a lovely stay with us and we are looking forward to welcoming you back on your next trip to Bali.
Regards
Widnyana
10/10 Excellent
Inès, paris
25 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un très belle hôtel piscine magnifique
Inès
Séjour de 2 nuits en août 2017
Réponse de widnyana le 29 août 2017
Dear Ines,
Thank you for sharing your experience during your stay with us. It was a pleasure to learn that you enjoyed and impressed with our service during your holiday.
We are looking forward to welcoming you back on your next trip to Bali.
Regards
10/10 Excellent
claude, LIMOUX
6 mars 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent hotel - superbe piscine -
claude
Réponse de widnyana le 11 mars 2017
Thank you for taking your time to post your experience during your recent stay at our resort. It is a pleasure knowing you had a lovely stay with us.
We are looking forward to welcoming you back
8/10 Bien
Elie
20 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elie
Réponse de General Manager le 22 févr. 2017
Thank you for taking your time to post your experience during your recent stay at our resort. It is a pleasure knowing you had a lovely stay with us.
We are looking forward to welcoming you back
10/10 Excellent
Eddy, Caraïbe
21 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour.
Eddy
Réponse de Widnyana le 27 oct. 2016
Nous vous remercions d'avoir pris le temps de poster votre expérience lors de votre récent séjour dans notre station. Il est un plaisir en sachant que vous aviez un agréable séjour avec nous.
Nous sommes impatients de vous accueillir à nouveau Swiss-Belresort Watu Jimbar.
10/10 Excellent
bob, paris
17 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande c est top !
bob
Réponse de Widnyana le 27 oct. 2016
Nous vous remercions d'avoir pris le temps de poster votre expérience lors de votre récent séjour dans notre station. Il est un plaisir en sachant que vous aviez un agréable séjour avec nous.
Nous sommes impatients de vous accueillir à nouveau
6/10 Satisfaisant
Fabien, Paris
31 août 2016
Les points forts : Propreté et personnel et service
Hôtel juste correct sans plus!
Fabien
Réponse de General Manager le 26 oct. 2016
Nous vous remercions de votre message détaillé et votre préoccupation pendant votre séjour avec nous. Notre confort des clients est notre plus grande mission et votre préoccupation a été reprise au département respectif et nous allons faire une modification nécessaire et d'assurer le meilleur service possible pour votre prochaine visite.
Encore une fois merci pour votre avis et nous nous réjouissons de vous accueillir à nouveau.
10/10 Excellent
christine, charlemagne, Québec
28 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bel endroit!
christine
Réponse de General Manager le 20 déc. 2016
Thank you for taking your time to post your experience during your recent stay at our resort. It is a pleasure knowing you had a lovely stay with us.
We are looking forward to welcoming you back
8/10 Bien
Voyageur vérifié
19 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de General Manager le 20 déc. 2016
Thank you for taking your time to post your experience during your recent stay at our resort. It is a pleasure knowing you had a lovely stay with us.
We are looking forward to welcoming you back
8/10 Bien
Thanh, San Jose
Voyage en groupe
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thanh
Séjour de 4 nuits en mai 2024
Réponse de Bayu le 27 mai 2024
Dear Thanh,Thank you for taking your time sharing your great experience staying with usI am pleased to know that you have had an enjoyable moment hereYour constructive feedback on our product will be addressed to the respective department for our improvement Looking forward to welcome you back for another wonderful Bali holidayRegards,Bayu
8/10 Bien
Jon
24 mai 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Jon
Séjour de 4 nuits en mai 2024
Réponse de Bayu le 24 mai 2024
Dear Jon,Thank you for taking your time sharing your experience on your recent stayI regret to know that some of our product did not meet your expectationYour constructive feedback will be addressed to the respective department for our improvement I certainly looking forward to welcome you back for another wonderful Bali holidaysRegards,Bayu
10/10 Excellent
Gerd
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gerd
Séjour de 20 nuits en avril 2024
Réponse de Bayu le 23 mai 2024
Hi Gerd,Thank you for taking your time sharing your positive review of your recent stay with usI am glad to know that you enjoyed your moment here especially during breakfastLooking forward to welcome you back for another wonderful Bali holiday
10/10 Excellent
Leah Roxann
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leah Roxann
Séjour de 10 nuits en mai 2024
Réponse de Bayu le 21 mai 2024
Hi Leah,Thank you for taking your time sharing you awesome experience staying hereI am pleased to know that you enjoyed your moment here especially when Lintang asked for a high five!Looking forward to welcome yo back Regards,Bayu
8/10 Bien
Gary
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 4 nuits en mai 2024
Réponse de Bayu le 21 mai 2024
Hi Gary,Thank you for taking your time sharing your positive review of your recent stayYour constructive feedback will be addressed to the respective department for our improvementLooking forward to welcome you backRegards,Bayu
10/10 Excellent
Theresa Michelle
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theresa Michelle
Séjour de 10 nuits en mai 2024
Réponse de Widnyana le 17 mai 2024
Dear Theresa,Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed our great location and friendly staff, particularly Wirik in the restaurant. We strive to provide exceptional service, and it's rewarding to know that we've met your expectations. We look forward to welcoming you back on your next visit!Best RegardsWidnyana
10/10 Excellent
Roxy
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roxy
Séjour de 1 nuit en avril 2024
Réponse de Widnyana le 7 mai 2024
Dear RoxyThank you for sharing your experience with us! We're delighted to hear that you enjoyed the relaxation of your plunge pool room and found our hotel beautiful. Providing exceptional service is what we strive for, and we're thrilled that our staff exceeded your expectations. We can't wait to welcome you back for another wonderful stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we look forward to your return!
8/10 Bien
Julie
Voyage en groupe
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julie
Séjour de 7 nuits en avril 2024
Réponse de Widnyana le 7 mai 2024
Dear JulieWe greatly appreciate your feedback! It's wonderful to hear that despite the initial hiccup, you were treated well and felt welcomed by our staff. Ensuring our guests' satisfaction is our top priority, and we're glad we could resolve any issues to your satisfaction. We look forward to hosting you again during your next stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing our property, and we can't wait to welcome you back!
10/10 Excellent
Mark, Shoalwater
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 7 nuits en avril 2024
Réponse de Widnyana le 4 mai 2024
Dear Mark,Thank you for your feedback regarding your recent stay at Swiss-Belresort Watu Jimbar. We are delighted to hear that you had a pleasant experience and that our staff made you feel welcome. It's wonderful to know that you appreciated the upgraded room, enjoyed the excellent swimming pool, and found the breakfast to be plentiful. We take pride in providing a comfortable and enjoyable stay for our guests, and we are glad to hear that we met your expectations. We hope to welcome you back again in the future for another enjoyable stay. If you have any further feedback or requests, please do not hesitate to let us know.
8/10 Bien
CHIAKI
23 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
CHIAKI
Séjour de 6 nuits en avril 2024
Réponse de Widnyana le 4 mai 2024
Dear ChiakiThank you for sharing your thoughts on your recent stay at Swiss-Belresort Watu Jimbar. We appreciate your feedback regarding the breakfast charge and the condition of the facilities. We constantly strive to enhance our guests' experiences, and your comments will be taken into consideration as we evaluate our offerings and plan for potential improvements. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future with further enhancements to ensure your stay is even more enjoyable. If there is anything else we can assist you with, please feel free to reach out.
10/10 Excellent
Bryan
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bryan
Séjour de 2 nuits en avril 2024
Réponse de Widnyana le 4 mai 2024
Dear BryanThank you for your recommendation of Our Hotel. We greatly appreciate your positive feedback and are thrilled to hear that you had a pleasant experience during your stay with us. Our team works diligently to ensure that each guest has a memorable and enjoyable stay, and it's rewarding to know that our efforts have contributed to your satisfaction. Should you have any further feedback or if there is anything we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back on your next visit.
10/10 Excellent
Yuji, Chiba,Mihama-ku,Utase
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yuji
Séjour de 19 nuits en avril 2024
Réponse de Widnyana le 4 mai 2024
Dear YujiThank you for sharing your positive experience at Our Hotel. We are delighted to hear that you enjoyed our convenient location, spacious and clean rooms, and the relaxing atmosphere of our large pool. Your satisfaction is our priority, and we are thrilled that you are considering staying with us again. We look forward to welcoming you back for another enjoyable stay. If you have any special requests or preferences for your next visit, please feel free to let us know, and we will be happy to assist you.
10/10 Excellent
Megan
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Megan
Séjour de 7 nuits en avril 2024
Réponse de Widnyana le 11 avr. 2024
Dear MeganThank you for choosing to stay with us and for sharing your wonderful experience! We are thrilled to hear that you enjoyed our clean and modern resort, friendly and accommodating staff, as well as our spectacular pool and pool bar. It's fantastic to know that you found our room service and spa treatments to be reasonably priced and convenient. We're delighted that our location in the heart of Sanur suited your needs, and we're grateful for your kind words regarding our team's hospitality. We look forward to welcoming you back for another memorable stayBest RegardsWidnyana
8/10 Bien
Rachel
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 4 nuits en avril 2024
Réponse de Widnyana le 8 avr. 2024
Dear RachelThank you for taking your time to post your experience during your recent stay at our hotel. It is a pleasure knowing you had a lovely stay with us. We are looking forward to welcoming you back RegardsWidnyana,
10/10 Excellent
Fujita
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fujita
Séjour de 4 nuits en mars 2024
Réponse de Widnyana le 8 avr. 2024
Dear FujitaThank you for taking your time to post your experience during your recent stay at our hotel. It is a pleasure knowing you had a lovely stay with us. We are looking forward to welcoming you back RegardsWidnyana,
8/10 Bien
Liz
30 mars 2024
Les points forts : Propreté
Liz
Séjour de 1 nuit en mars 2024
Réponse de Widnyana le 2 avr. 2024
Dear LizThank you for taking your time to post your experience during your recent stay at our hotel. It is a pleasure knowing you had a lovely stay with us. We are looking forward to welcoming you back RegardsWidnyana,
10/10 Excellent
Kevin
Voyage en couple
24 mars 2024
Les points forts : Personnel et service et équipements
Kevin
Séjour de 8 nuits en mars 2024
Réponse de Widnyana le 25 mars 2024
Dear KevinThank you for taking your time to post your experience during your recent stay at our hotel. It is a pleasure knowing you had a lovely stay with us. We are looking forward to welcoming you back RegardsWidnyana,
8/10 Bien
Robert
Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en mars 2024
Réponse de Widnyana le 18 mars 2024
Dear Mr RobertThank you for sharing your experience during your recent stayed with us. It was an honor for us to have you in house. We strive to provide the excellent service and facilities, therefore your valuable feedback is very advantageous for us.Our guest comfort is our highest mission and your concern has been taken up to the respective department and we will make a necessary amendment and assuring the best possible service for your future visit.We are looking forward to welcoming you back on your next holiday to Bali.Best regardsWidnyana
10/10 Excellent
Anna
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 3 nuits en mars 2024
Réponse de Widnyana le 18 mars 2024
Dear AnnaThank you for taking your time to post your experience during your recent stay at our hotel. It is a pleasure knowing you had a lovely stay with us. We are looking forward to welcoming you back RegardsWidnyana,
8/10 Bien
Robyn
Voyage en couple
14 mars 2024
Les points forts : Propreté, personnel et service, équipements
Robyn
Séjour de 7 nuits en mars 2024
Réponse de Widnyana le 18 mars 2024
Dear RobynThank you for your detailed post and your concern during your stay with us. Our guest comfort is our highest mission and your concern has been taken up to the respective department and we will make a necessary amendment and assuring the best possible service for your future visit.We are in progress to touch up some areas and also room to make it up to dateWe are looking forward to welcoming you backRegardsWidnyana
6/10 Satisfaisant
angie
Voyage en couple
13 mars 2024
Les points faibles : Propreté et équipements
angie
Séjour de 5 nuits en mars 2024
Réponse de Widnyana le 18 mars 2024
Dear AngieWe sincerely appreciate you taking the time to send us your feedback. We're concerned with the satisfaction of our guest and your feedback is a great value of us. Please let us apologize for letting you down on your return. It is with sincere regret that we note your dissatisfaction with our service and facilitiesOur guest comfort is our highest mission and your concern has been taken up to the respective department head and we will make the necessary amends and assuring you of the best possible service for your future visit.Once again thank you for your review and we look forward to welcoming you back.RegardsWidnyana
10/10 Excellent
Robert
7 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 3 nuits en mars 2024
Réponse de Widnyana le 12 mars 2024
Dear RobertThank you for spending your time at our resort during your recent trip to Bali. It is our pleasure knowing you had enjoyed your stay with us.We are looking forward to welcoming you back on your next trip to Bali Best regardsWidnyana
10/10 Excellent
Victor
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victor
Séjour de 6 nuits en février 2024
Réponse de Widnyana le 6 mars 2024
Dear VictorIt is our pleasure to have you stay with us during your holiday in Bali. Thank you for taking the time to share your experience pertaining to your recent stay at our resort. I'm glad to learn that you enjoyed our service during your holiday. We are looking forward to welcoming you back on your next trip to Bali.Best regardsWidnyana
10/10 Excellent
julie
Voyage en famille, Voyage en groupe, Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
julie
Séjour de 5 nuits en février 2024
Réponse de Widnyana le 5 mars 2024
Dear JulieThank you for taking your time to post your experience during your recent stay at our hotel. It is a pleasure knowing you had a lovely stay with us. We are looking forward to welcoming you back RegardsWidnyana,