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Avis sur Novotel New Delhi Aerocity Hotel

4 out of 5
Novotel New Delhi Aerocity Hotel
Asset 2, Aerocity Hospitality District, IGI Airport New Delhi, New Delhi, Delhi N.C.R

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 474 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 277 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 108 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 74 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 73 avis sur 1006." "

8,6/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

4/10 Médiocre

CHANTAL

Séjour de 1 nuit en janvier 2024

8/10 Bien

stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bien
L'accueil a été long à 00.30. fete dans une chambre à coté. en dehors de cela, l'hotel est vraiment tres bien, tres confortable et moderne. la piscine également est un plus. tout est tres propre
Séjour de 1 nuit en août 2023
Réponse de Novotel New Delhi Aerocity le 13 oct. 2023
Dear Guest,Greetings for the day!Thank you for taking time to review us. We're glad to hear that you found the hotel to be very good, comfortable, and modern. We also appreciate your positive comments about the swimming pool and the overall cleanliness.We apologize for any inconvenience you faced due to noise from a party in a neighboring room during your late check-in. We'll work on ensuring a peaceful and enjoyable environment for all our guests.We look forward to seeing you again soon.Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity

8/10 Bien

OLIVIER

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel plaisant, de qualité, dans un environnement tres propre et à proximité d'un shopping mall. Très agréable
Séjour de 1 nuit en décembre 2021
Réponse de Guest Experience Manager le 7 déc. 2021
Dear Valued Guest, Thank you for your positive review.

8/10 Bien

OLIVIER

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Bonne
Voyage convenable, l'hôtel est bien situé. Les prix sont corrects et il y a de nombreux malls dans les alentours. L' environnement est vert et très soigné.
Séjour de 1 nuit en novembre 2021
Réponse de Guest Experience Manager le 7 déc. 2021
Dear Valued Guest, Thank you for your positive review.

6/10 Satisfaisant

SURESH

Voyage d’affaires
Séjour de 1 nuit en octobre 2021
Réponse de Ashuli le 1 déc. 2021
Dear Valued Guest, Thank you for your feedback. We look forward to welcoming you again.

10/10 Excellent

olivier

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Director – Guest Experience le 16 déc. 2019
Dear Olivier, Thank you for the excellent rating of our hotel on this forum, we appreciate it. It was a pleasure to have you visit us and we look forward to welcome you back soon. Best regards, Meenakshi Director – Guest Experience

8/10 Bien

SAMUEL

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très bien
Très bon hôtel.. Chambre très bien. Restauration très bonne. Hôtel adossé au Pullman avec des installations partagées. Bon compromis qualité prix même si quelque peu vieillissant (de l'ordre du détail mais on a l'impression qu'il y a quelque chose sous la moquette quand on marche dans les couloirs des chambres qui fait un peu bizarre sous les pieds)
Séjour de 3 nuits en octobre 2019
Réponse de Director – Guest Experience le 15 nov. 2019
Dear Samuel, We are delighted to see that you enjoyed your time at the hotel and rest assured that we have made a note of your valuable feedback to work upon the setbacks. On behalf of our entire team members at Pullman New Delhi Aerocity, we thank you for your review and hope to serve you again! Best regards, Meenakshi Director – Guest Experience

10/10 Excellent

Romain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon sejour
Bon séjour, l’hôtel s’est Occupé de mon transfert de l'aéroport à l’hôtel et inversement malgré les gros retard d’avion
Séjour de 1 nuit en juillet 2019

8/10 Bien

ZIMBA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convient
Close to the airport but not much else. Good service and comfortable rooms.
Séjour de 1 nuit en novembre 2018
Réponse de Guest Experience Manager le 5 nov. 2018
Dear Zimba, Thank you for the great review of our hotel on this forum. I am glad to receive such wonderful comments from our valued guests. It was a pleasure to have you visit us and we look forward to welcome you back! Best regards, Meenakshi Guest Experience Manager

6/10 Satisfaisant

Benoit

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2018
Réponse de Guest Experience Manager le 18 oct. 2018
Dear Benoit, Thank you for reviewing our hotel on this forum and sincere apologies if we could not meet your expectations during your recent visit to us. We hope that you will give us another opportunity to serve you better in the near future. We look forward to welcome you back assuring you of our best services. Sincerely, Meenakshi Guest Experience Manager

8/10 Bien

Jean-claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Novotel Aerocity Delhi
Hôtel très bien situé proche aéroport et zone très calme , chambre très belle avec vue sur piscine . Navette aéroport bien organisée. Manque machine Nespresso
Séjour de 2 nuits en septembre 2018
Réponse de Guest Experience Manager le 21 sept. 2018
Dear Jean-claude, We are delighted to see such a wonderful review about our hotel on this forum and happy to know that you enjoyed the experience. However, I regret the inconvenience caused to you due to the missing coffee machine in your room for which I have briefed the team to be more vigilant. It was a pleasure to have you visit us and we look forward to welcoming you over again soon! Best regards, Meenakshi Guest Experience Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Nous étions deux adultes et un enfant dans la chambre ... pas de lit prévu pour notre fille de 8 ans ... plus de lit dispo
Séjour de 1 nuit en juillet 2018
Réponse de Guest Experience Manager le 2 août 2018
Dear Valued guest, Thank you for your review and apologies for the inconvenience caused. I have shared your feedback with the concerned department and we will ensure appropriate measures are taken to prevent such future occurrence for any of our guests. We look forward to having you back soon assuring you of our best services. Sincerely, Meenakshi Guest Experience Manager

8/10 Bien

pierrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2018
Réponse de Guest Experience Manager le 4 juin 2018
Dear Pierrick, Thank you for the excellent rating and your feedback on this forum, we appreciate it. It was a pleasure to have you stay with us and we look forward to welcome you back soon. Best regards, Meenakshi Guest Experience Manager

8/10 Bien

Mathieu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Confortable hotel
Confortable hotel. However, my transfer from hotel to airport was normally included in my room, but the driver insisted to be paid when we arrived at the airport. He insisted and we needed to pay 500 INR. Next time it would be good if Novotel reception tell us if we need to pay the driver again : this was not planned.
Réponse de Guest Experience Manager le 18 mai 2018
Dear Mathieu, Thank you for sharing your feedback on this forum. I am glad that you had a comfortable stay at Novotel New Delhi Aerocity. However, as per our investigation, it is been learned that you did not avail the hotel car for the airport transfer which was included in your room package. Also, it has been observed that you had utilized an outside cab with a commercial number along with the guest accompanied by you and hence you were charged by the outside driver. I do hope this clears your doubt. We appreciate you sharing your concerns and we look forward to welcome you back soon with our best of the services. Best regards, Meenakshi Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de Meenakshi le 11 avr. 2018
Dear Valued guest, Thank you for the excellent rating of our hotel on this forum, we appreciate it. It was a pleasure to have you visit us and we look forward to welcome you back soon. Best regards, Meenakshi Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyage en famille
Excellent hôtel.
Séjour de 28 nuits en juillet 2017
Réponse de meenakshi le 20 sept. 2017
Dear valued guest, Thank you for the great review of our hotel on this forum. I am glad to receive such encouraging comments from our guests. It was a pleasure to have you visit us and we look forward to welcome you back soon. Sincerely, Meenakshi Guest Experience Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyage en famille d'un mois
Le service à l'hôtel est impeccable. Ma famille (2 adultes et 2 enfants (entre 8 et 10 ans)) avons eu un excellent service. Les chambres sont très propre avec un excellent service. La piscine est idéal pour les enfants (note: dimanche soir, c'est un beach party pour adulte seulement). L'hôtel est proche du métro, d'un centre pour manger (food court), un magasin). Il est facile d'avoir un transport pour voyager. Le buffet déjeuner est excellent avec beaucoup de choix.
Séjour de 1 nuit en juillet 2017
Réponse de meenakshi le 20 sept. 2017
Dear valued guest, Thank you for sharing your experience on this forum which highlights the care and warmth extended by our team members during your stay. I am very pleased that my team was able to take good care of you and made you feel at home. I am honored to share your comments with my team as reviews such as yours further motivate us to benchmark as a brand with the highest hospitality standards. Please accept our heartfelt gratitude for your recommendation and thank you again for making us your hospitality partner. We look forward to welcome you back again very soon. Sincerely, Meenakshi Guest Experience Manager Pullman & Novotel New Delhi Aerocity

10/10 Excellent

Francois

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Problème de taxi
Tout etait trés bien . Saif le lendemain matin j'ai demandé de m'appeler un taxi mais ils n'ont pas voulu car ils m'ont proposé leur voiture à un prix trés superieur.
Séjour de 1 nuit en juillet 2017
Réponse de meenakshi le 30 juil. 2017
Dear Francois, Sincere apologies for the dissatisfaction in the services experienced by you .I would like to inform you that as a standard,we also offer call taxis for our guests when they are uncomfortable with the pricing of the hotel cars. However , I have made a note of your concern and it has been taken up very strongly by the team to avoid such inconveniences to any of our guest in future. Hope to see you soon assuring you of our best services. Warm regards, Meenakshi Guest Experience Manager

10/10 Excellent

francois

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

KAVITHA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en mai 2024

10/10 Excellent

MARGARET

Voyage en famille
Les points forts : Propreté et équipements
I must say the staff are excellent, very polite n prompt .
Séjour de 1 nuit en mai 2024

10/10 Excellent

rohan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the besthotels i have stayed in .
Séjour de 1 nuit en mai 2024

10/10 Excellent

Meghna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I absolutely loved the way their reservation staff accommodated my request
Séjour de 1 nuit en mai 2024

10/10 Excellent

Bharat, Bellevue

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Business hotel with excellent service
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Bhupendra

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Équipements
I stayed here for one night. Room was clean and property is decent. Food was okay, I found it little salty. Overall worth the price.
Séjour de 1 nuit en mai 2024

8/10 Bien

Bruce

Voyage d’affaires
Les points forts : Équipements
All good
Séjour de 1 nuit en mai 2024

8/10 Bien

Madhur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The dinner buffet was not as per the expectations. Not much options and food was cold . Have stayed around the area at hyatt andaz , aloft and others . Buffet was not good as per there level
Séjour de 1 nuit en mai 2024
Réponse de Novotel New Delhi le 15 mai 2024
Dear Mr. Madhur,Greetings of the day!Thank you for sharing your feedback. We apologize that the dinner buffet did not meet your expectations in terms of options and temperature. We appreciate your comparison with other hotels in the area. Sincerely, Vineet Mishra Cluster General Manager Pullman and Novotel New Delhi Aerocity

6/10 Satisfaisant

Biak

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Novotel New Delhi le 15 mai 2024
Dear Guest,Greetings of the day!Thank you for taking the time to leave your feedback about your stay at our hotel. We apologize for the inconvenience you experienced during your stay. We would appreciate if you could share the more details to understand your feedback better. You may connect on hotel broadline number. Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity

6/10 Satisfaisant

Vaheeda

Voyage d’affaires, Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Not proper clean. Breakfast is gut. Front personal are gut.
Séjour de 1 nuit en mai 2024
Réponse de Novotel New Delhi le 9 mai 2024
Dear Ms. Vaheeda, Greetings of the day!Thank you for your feedback. We apologize for the cleanliness issue. We will address the cleanliness matter promptly. We would appreciate if you could share the more details to understand your feedback better. You may connect on hotel broadline number. Sincerely, Vineet Mishra Cluster General Manager Pullman and Novotel New Delhi Aerocity

10/10 Excellent

Renu

Séjour de 1 nuit en mai 2024

10/10 Excellent

TASHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had to make changes to dates due to flight cancellations which they did and am much appreciated. Hotel / rooms was clean.
Séjour de 1 nuit en avril 2024
Réponse de Novotel New Delhi le 7 mai 2024
Dear Guest, Greetings of the day!Thank you for sharing your experience. We are glad we could accommodate your date changes smoothly. We take pride in our clean rooms and hotel facilities. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!Sincerely, Vineet Mishra Cluster General Manager Pullman and Novotel New Delhi Aerocity

10/10 Excellent

Kristina

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Novotel New Delhi le 3 mai 2024
Dear Ms. Kristina,Greetings of the day!Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work.We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity

4/10 Médiocre

Suryaganesh

Séjour de 3 nuits en avril 2024

10/10 Excellent

Apurva

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Meenu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Novotel New Delhi le 3 mai 2024
Dear Ms. Meenu,Greetings of the day!Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work.We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity

10/10 Excellent

Iqbal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Got a pick up from the airport late at night. Very efficient. When arrived at hotel check in staff where very good. Got a good night's sleep in a large comfortable twin room. Got a late dinner at 1am through room service. Was very tasty. Got breakfast too and could not fault. Will be staying again before I fly back to the UK.
Séjour de 1 nuit en avril 2024
Réponse de Novotel New Delhi le 3 mai 2024
Dear Mr. Iqbal, Greetings of the day!Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed a comfortable stay with efficient airport pick-up, friendly check-in staff, delicious room service, and breakfast. We look forward to welcoming you back before your flight to the UK. Sincerely, Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity

10/10 Excellent

Pritpal, Mississauga

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Novotel New Delhi le 3 mai 2024
Dear Mr. Pritpal,Greetings of the day!Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work.We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity

6/10 Satisfaisant

Anitra

Voyage en famille
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
This is an extremely average property. It boasts 5-stars but no way by western standards is it even close. By Indian standards it is decent. Of the 3 hotels I stayed in Aerocity this was by far the worst of the three. I wouldn’t stay here again. The price was high for the accommodations. The gym/fitness center was the best of the three though. The hallways are small and narrow. The room was dark without enough lights. The lighting in the bathroom was horrible. The food costs were exorbitant and 2000Rs after taxes to drive 5 minutes to the airport. Very overpriced.
Séjour de 2 nuits en avril 2024
Réponse de Novotel New Delhi le 3 mai 2024
Dear Ms. Anitra, Greetings of the day!Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. We appreciate your specific comments regarding the property, room lighting, and food costs. We are constantly striving to improve our services. Regarding pricing, we aim to offer competitive rates in line with the market standards. We are delighted that you enjoyed our gym facilities. We value your insights and hope to have the opportunity to welcome you back for an improved stay. Sincerely, Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity

2/10 Horrible

Niraj

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Not a good experience as I got a different hotel room than what I had booked for. I had booked for a standard king size room however what I got was a twin bed and was asked to compromise.
Séjour de 1 nuit en mars 2024
Réponse de Novotel New Delhi le 3 mai 2024
Dear Mr. Niraj, Greetings of the day!Thank you for taking the time to leave your feedback about your stay at our hotel. I apologize for the inconvenience you faced with the room allocation. We always strive to provide the best experience to our guests. Your feedback will be shared with the team to ensure such incidents are avoided in the future. Sincerely, Vineet Mishra Cluster General Manager Pullman and Novotel New Delhi Aerocity

10/10 Excellent

Savili

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was amazing. The staff were all so respectful and kind. The facilities were amazing. The room was cozy and clean. Very good experience here. Also, conveniently close to the airport.
Séjour de 1 nuit en avril 2024
Réponse de Novotel New Delhi le 3 mai 2024
Dear Guest, Greetings of the day!Thank you for your kind words. We are delighted to hear that you had an amazing experience with us. Our team strives to provide a respectful and kind service to all our guests. We are glad you found our facilities amazing and enjoyed the cozy and clean room. Being close to the airport, we aim to provide convenience to our guests. Sincerely, Vineet Mishra Cluster General Manager Pullman and Novotel New Delhi Aerocity

8/10 Bien

Saikat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Customer service and proximity to airport
Séjour de 1 nuit en mars 2024
Réponse de Novotel New Delhi le 3 mai 2024
Dear Mr. Saikat,Greetings of the day!Thank you for acknowledging our excellent customer service and convenient airport proximity. We strive to provide top-notch service to all our guests. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity

10/10 Excellent

Lily

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time in India and I felt so safe, welcome and taken care of from the moment I landed through my whole process of being picked up by the hotel and all the staff at the hotel! Thank you!
Réponse de Novotel New Delhi le 3 mai 2024
Dear Ms. Lily, Greetings of the day!Thank you for your kind words regarding your stay with us. We are delighted to hear that you felt safe, welcome, and well taken care of during your visit. We look forward to welcoming you back in the future. Sincerely, Vineet Mishra Cluster General Manager Pullman and Novotel New Delhi Aerocity

10/10 Excellent

Tk

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
部屋のクーラー止めたら排水匂が強く耐えられないので，朝部屋を交換して頂きました。 電話後早々に対応頂き助かりました。
Séjour de 2 nuits en mars 2024
Réponse de Novotel New Delhi le 3 mai 2024
Dear Guest,Greetings of the day!Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. However, I'm glad to hear that our team promptly assisted you with the room change request. Your comfort is our priority. We value your feedback, and it will help us in our continuous efforts to enhance our services.Sincerely, Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity

6/10 Satisfaisant

Darren

It’s ok , standard rooms .. buffet was good
Séjour de 1 nuit en mars 2024
Réponse de Novotel New Delhi le 3 mai 2024
Dear Mr. Darren, Greetings of the day!Thank you for sharing your feedback. We are glad you enjoyed the buffet. We constantly strive to enhance our guests' experiences. We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!Sincerely, Vineet Mishra Cluster General Manager Pullman and Novotel New Delhi Aerocity

10/10 Excellent

MANINDER

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel can’t say one bad thing about it. Safe clean rooms great hospitality.
Séjour de 2 nuits en mars 2024

8/10 Bien

Pranav

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024

10/10 Excellent

carlos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very trendy.
Séjour de 2 nuits en mars 2024

8/10 Bien

monica

Séjour de 2 nuits en mars 2024

8/10 Bien

Joseph

Rooms are smaller and the room set up is not par with the international 4 stars
Séjour de 1 nuit en mars 2024

8/10 Bien

Arvind

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location near the airport. I like the Aerocity area. The room was quite small and the hotel layout is disappointing.
Séjour de 1 nuit en mars 2024