Dear Willie, Please accept our apologies for the inconvenience caused to you during your stay. In reality it wasn't even the managers fault. There was some mapping issue that we were experiencing with Expedia. Due to this the Non AC rooms price was picked for the AC room. We do understand that it wasn't your fault so we simply requested for half the difference amount so that we could arrange the required room. We apologise for the inconvenience caused due to this. We even requested that you speak to Expedia regarding this and we would accept the solution provided but you didn't even contact them. With regard to the other concerns raised we would like to differ. We adhere to strict cleanliness standards and we do not have any room as described. We do understand your frustration and that you would like to take it out in the manner that you have. We offered the best solution to your problem, but since you simply declined there was not much that we could have done. Warm Regards, Yuvraj Customer Relations

Dear Guest, Thank you for taking out the time to post a review for our hotel. We are extremely disappointed to note that your stay with us was not up to your expectations. Please accept our sincere apologies for the same. Our team tried their best to make your stay as comfortable as possible. You were allocated the non AC single room as that was the room category that you had booked. With regard to the room photographs we would like to clarify that each room category has their individual photos uploaded which can be viewed at the time of room selection. We apologise for any confusion that might have been caused. We also rechecked this after you had raised a concern but found everything to be in order. Our location has been correctly marked and highlighted on Expedia which all customers can check. We are located in a conjusted location but in no way is the same a slum area. Thank you for making a special mention of our team and the assistance offered by them. We hope you would give us another opportunity to serve you. Warm Regards, General Manager

Dear Sir Greetings of the day Thank you for your positive response and review. This valuable feedback is help us to build our service and Hospitality. We will keep maintain your trust and welcome again in future and serve you Thank You

Dear Guest, Thank you for taking out the time to post a review for our hotel. We are extremely disappointed to note that your experience was not up to expectations. Please accept our sincere apologies for the same. The rooms in the photo are exactly what we offer. We are not sure what is it that you noticed that wasn't the same. You were even offered a change of room after the first day. The room size is exactly what has been advertised. You did complain about there being no TV, we agree to the same and would like to point out that the same has not been mentioned as an inclusion. We also offered you to upgrade your room at a surcharge to which you refused. Best Regards, General Manager

Dear Guest, Thank you for taking out the time to post a review for our hotel. We are extremely disappointed to note that your stay with us was not up to your expectations. Please accept our sincere apologies for the same. From your review it seems your major concern was with regard to the location. We have provided the exact location on Expedia and also on google maps for customers to see where exactly would they be staying. We are happy to note that you felt the hotel was value for money. We look forward to welcoming you back on your future visits to the city. Best Regards, General Manager