Piscine extérieure, parasols de plage, chaises longues

Avis sur Crowne Plaza New Delhi Mayur Vihar Noida, an IHG Hotel

5 out of 5
Crowne Plaza New Delhi Mayur Vihar Noida, an IHG Hotel
13B Mayur Vihar, District Centre, New Delhi, Delhi N.C.R

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 104 avis sur 191." "
Note des voyageurs de 8 (Bien), d’après 54 avis sur 191." "
Note des voyageurs de 6 (Satisfaisant), d’après 13 avis sur 191." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 191." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 191." "

9,0/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Jean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en novembre 2019

10/10 Excellent

David, rennes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1 business week in Noida
Selected for good rating, i can confirms it deserves excellent rating Location between Noida and Delhi CBD / Airport was a good choice for 1 week with few Entertainment (Mall of india 10min, Akshardham Temple 10min). Why not Free Wifi?
Réponse de Crowne Plaza Mayur Vihar le 28 mai 2016
Dear Guest, Thank you for your words of appreciation and encouragement. We are glad that you had a memorable stay. We are truly grateful for the wonderful things you have said about the hotel and services At Crowne Plaza New Delhi Mayur Vihar Noida, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. I have also taken note of your comments regarding the internet. Like all hotels, we have multiple rates and packages with various inclusions, internet being one of them. Looking forward to welcoming you back soon. Warm Regards, Vikas Oswal General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Correct pour affaires. A éviter à titre personnel.
Très bon hôtel. Récent. Personnel bien briefé. Le check-out le plus rapide que j'ai pu avoir depuis 10 ans en Inde. Le seul couac est sur l'emplacement: loin de tout sauf du métro à 5mn à pied.

8/10 Bien

Shivam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Pankaj Gupta le 7 mai 2024
Dear Shivam,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaGeneral Manager

10/10 Excellent

Hardeep

Séjour de 1 nuit en avril 2024
Réponse de Pankaj Gupta le 7 mai 2024
Dear Hardeep,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaGeneral Manager

2/10 Horrible

Rajesh

Séjour de 1 nuit en mars 2024
Réponse de Pankaj Gupta le 1 avr. 2024
Dear Rajesh,Greetings!Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Warm Regards,Pankaj GuptaGeneral Manager

10/10 Excellent

dai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
空港からの迎車を事前予約したが、ホテルから受諾.確約の連絡が当日までなかったのだけ残念。それ以外の現地サービスは大変満足、英語もわかりやすい。郊外なので静か、食事はとても美味しい、バスタブもあったので夜ゆっくり。喫煙室あり、マッチ提供あり。
Séjour de 2 nuits en février 2024
Réponse de Pankaj Gupta le 27 févr. 2024
Dear Dai,Thank you for choosing Crowne Plaza Mayur Vihar and taking the time to share your valuable feedback. We appreciate your input, and we're delighted to hear that you were generally satisfied with our services.We apologize for any inconvenience regarding the shuttle confirmation and understand the importance of timely communication. Rest assured, we are addressing this to ensure a smoother experience for our future guests.It's wonderful to know that you enjoyed our local services and found our English-speaking staff accommodating. We take pride in providing a peaceful suburban atmosphere, and we're thrilled that you found our food delicious and the amenities, such as the bathtub, conducive to relaxation.Your mention of the smoking room and complimentary matches is duly noted, and we're pleased that it added to your comfort during your stay.We look forward to welcoming you back in the future and assure you of our commitment to continuous improvement.Warm regards,Pankaj GuptaGeneral Manager

10/10 Excellent

Taro

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
食事も美味しくスタッフも親切 お風呂のお湯の温度がもう少し熱くなったな嬉しい。 郊外に位置しているので歩いて中心地散歩は出来ないが駅も近くだし、Uber、タクシー、リキシャでもお安く動けるので立地はそんなに気にならない。
Séjour de 2 nuits en février 2024
Réponse de Pankaj Gupta le 26 févr. 2024
Dear Taro,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaGeneral Manager

10/10 Excellent

Anand

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable stay, good food. Friendly staff
Séjour de 2 nuits en février 2024
Réponse de Pankaj Gupta le 18 févr. 2024
Dear Guest,Greetings from Crowne Plaza Mayur Vihar Noida!Thank you for your feedback. We are glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Pankaj GuptaGeneral Manager

10/10 Excellent

Sumitra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We did not explore the surroundings of the hotel,
Séjour de 5 nuits en février 2024
Réponse de Pankaj Gupta le 12 févr. 2024
Dear Sumitra,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaGeneral Manager

8/10 Bien

Zhibin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room and service are great. Surrounding area is poor.
Séjour de 3 nuits en janvier 2024
Réponse de Pankaj Gupta le 1 févr. 2024
Dear Zhibin,Thank you for taking the time to share your feedback on your recent stay at Crowne Plaza Mayur Vihar. We are delighted to hear that you found our rooms and service to be great. Your kind words inspire and motivate our team to continue delivering exceptional experiences.We also appreciate your honest observation about the surrounding area. We understand that the external environment plays a role in our guests' overall experience, and your feedback is valuable in our ongoing efforts to enhance our offerings.Please rest assured that we continuously strive to improve and create a more harmonious experience for our guests. Your insights are instrumental in this process.Thank you once again for choosing Crowne Plaza Mayur Vihar. We look forward to the pleasure of welcoming you back and exceeding your expectations in the future.Warm Regards,Pankaj GuptaGeneral Manager

10/10 Excellent

MARTYN

Séjour de 4 nuits en décembre 2023
Réponse de Pankaj Gupta le 10 janv. 2024
Dear MARTYN,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaGeneral Manager

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Pankaj Gupta le 22 déc. 2023
Dear John,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Thank you for choosing Crowne Plaza Mayur. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaGeneral Manager

8/10 Bien

Ajay, Alpharetta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was wonderful experience we enjoyed the courtesy from staff and the cooks it’s like coming home
Séjour de 2 nuits en décembre 2023
Réponse de Pankaj Gupta le 15 déc. 2023
Dear Ajay, Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Once again, Thank you for choosing Crowne Plaza Mayur. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Warm Regards,Pankaj GuptaGeneral Manager

8/10 Bien

Kung Chieh

Séjour de 1 nuit en novembre 2023
Réponse de Pankaj Gupta le 23 nov. 2023
Dear Kung Chieh,Greetings!We sincerely appreciate you taking the time to share your thoughts and experiences during your recent stay with us. Your feedback is incredibly valuable to us, and we are delighted to hear that you enjoyed your time at our hotel.It was a pleasure having you as our guest, and we hope that you felt the warmth and dedication that we put into making your stay enjoyable.Once again, Thank you for choosing Crowne Plaza Mayur. We look forward to the pleasure of welcoming you back in the near future and providing you with another exceptional stay.Sincerely,Pankaj GuptaGeneral Manager

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Expected better courtesy
Horrible Experience with in-room dining.
Séjour de 1 nuit en novembre 2023
Réponse de Pankaj Gupta le 21 nov. 2023
Dear Guest Greetings!Thank you for taking the time to share your feedback and for choosing Crowne Plaza Mayur Vihar for your recent stay. We appreciate your rating, although we're disappointed to see that your experience fell short of your expectations. We would have loved to hear more about your stay to better understand your concerns and work towards improvements. Your comfort and satisfaction are our top priorities, and your feedback plays a crucial role in helping us enhance our services. We would be grateful if you could share more details about your stay, as it would assist us in addressing any specific issues you may have encountered. Once again, thank you for staying with us, and we hope to have the opportunity to welcome you back and provide you with an exceptional experience in the future. Please feel free to contact our Room Division Manager on +918860605550 if there's anything we can do to make your next stay more enjoyable. Sincerely,Pankaj GuptaGeneral Manager

10/10 Excellent

Siomara

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Pankaj Gupta le 9 nov. 2023
Dear SiomaraGreetings!Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Pankaj GuptaGeneral Manager

6/10 Satisfaisant

JOEMAR

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté
Used condom under the bed
Prior to my arrival, I tried to get ahold of them to arrange for an airport pick up. I sent them a message through hotels.com but there was no response until probably a day prior to my arrival. I even tried calling them,using my own data just to reach their office but phone just kept on ringing. I was so upset , I sent them multiple messages about my frustration. They got back to me but even the day of my departure , they said “ they are still trying to make arrangement or still finding a car to pick me up “ at the airport . I was actually surprised because this is not a 2 or 3 star hotel. For them, to have issues in finding a car to pick me up at the airport seems unlikely. So, I finally arrived and gave us our room. I found it odd that despite the bed appeared made and seems clean, the carpet looked dirty. We just ignored it because we were tired from our flight everything was fine until my AirPod fell under the bed and I blind swiped it and as I pulled it towards me, I accidentally grabbed a condom as well and it was used! I told the manager about it! I took a picture of it and showed it to them . I’m not going to post the image here to save everyone’s sight of this grossness. They immediately changed our room and gave us free dinner at the restaurant. The damage is already done though . I mean , I would not dampen my whole review at this hotel with 1 or 2 incidents. The staff has been amazing and helpful inspite of. Shreya, the manager tried her best 2 accommodate us
Séjour de 3 nuits en octobre 2023
Réponse de Pankaj Gupta le 9 nov. 2023
Dear JOEMARGreetings!Thank you for taking the time to share your detailed feedback regarding your recent stay at Crowne Plaza Mayur Vihar. We truly appreciate your input, as it helps us continually improve our services.We would like to sincerely apologize for the inconvenience you experienced with the airport pickup arrangements and the condition of your initial room. Rest assured, we have reviewed the issues you raised with our team, and steps are being taken to ensure such incidents do not recur in the future. Our primary goal is to provide a seamless and pleasant experience for all our guests, and we fell short in this instance.We are pleased to hear that our staff, especially Shreya, made efforts to accommodate you and address your concerns. Their dedication to providing exceptional service is a point of pride for us.We hope you'll consider giving us another opportunity to serve you and showcase the true standards of Crowne Plaza Mayur Vihar. Your feedback is invaluable in helping us improve, and we are committed to making your future stay with us a much more enjoyable one.Once again, thank you for choosing our hotel, and we look forward to welcoming you back.Sincerely,Pankaj GuptaGeneral Manager

2/10 Horrible

Vivek

Séjour de 1 nuit en octobre 2023
Réponse de Pankaj Gupta le 9 nov. 2023
Dear VivekGreetings!Thank you for taking the time to share your feedback and for choosing Crowne Plaza Mayur Vihar for your recent stay.We appreciate your rating, although we're disappointed to see that your experience fell short of your expectations. We would have loved to hear more about your stay to better understand your concerns and work towards improvements.Your comfort and satisfaction are our top priorities, and your feedback plays a crucial role in helping us enhance our services. We would be grateful if you could share more details about your stay, as it would assist us in addressing any specific issues you may have encountered.Once again, thank you for staying with us, and we hope to have the opportunity to welcome you back and provide you with an exceptional experience in the future. Please feel free to contact our Room Division Manager on +918860605550 if there's anything we can do to make your next stay more enjoyable.Sincerely,Pankaj GuptaGeneral Manager

4/10 Médiocre

Seulgi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
주변 환경으로 인해 방을 나가면 냄새가 너무 심하게납니다
Séjour de 3 nuits en octobre 2023
Réponse de Pankaj Gupta le 9 nov. 2023
Dear SeulgiGreetings!Thank you for taking the time to share your feedback regarding your recent stay at Crowne Plaza Mayur Vihar. We truly appreciate your input, as it helps us continually improve our services.We're delighted to hear that you chose our hotel for your stay, and we regret any inconvenience caused by the surrounding environment. Your comfort and satisfaction are of utmost importance to us, and we take your comments seriously.Rest assured, we have taken note of your concerns regarding the strong smell outside the room. Our team is actively addressing this issue to ensure a more pleasant and comfortable experience for all our guests. Your feedback is invaluable in helping us make the necessary improvements.Once again, thank you for choosing Crowne Plaza Mayur Vihar, and we hope you'll give us another opportunity to provide you with an even better experience during your next visit. Please feel free to reach out to me personally if there's anything more we can do to make your stay exceptional.Sincerely,Pankaj GuptaGeneral Manager

10/10 Excellent

Yamuna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent!
Overall had an excellent stay. The location is amazing. Close to a lot of landmarks. Service is outstanding with very helpful and attentive personal. We enjoyed the pool area and the spa. Just a suggestion to keep the pool area open longer than 10pm. It is a great place to unwind at the end of the day so would be great if it could be open till late.
Séjour de 4 nuits en septembre 2023
Réponse de Pankaj Gupta le 6 oct. 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the more special.It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

8/10 Bien

Haryash

Séjour de 1 nuit en septembre 2023
Réponse de Pankaj Gupta le 20 sept. 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

8/10 Bien

Ganesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en septembre 2023
Réponse de Pankaj Gupta le 15 sept. 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

JUNGWOO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2023
Réponse de Pankaj Gupta le 15 sept. 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Eliezer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Pankaj Gupta le 15 sept. 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Gobinath

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service was very good!
Séjour de 3 nuits en juillet 2023
Réponse de Pankaj Gupta le 20 juil. 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Philip

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worth the trip
The staff could not be more polite and professional The breakfast each day was perfect Staff are ultra friendly and easy to talk to The fitness center is top notch Outside patio is nice too The pool area is well prepared Location is great Rooms are clean Great sofa area in the rooms
Séjour de 8 nuits en mai 2023
Réponse de Pankaj Gupta le 20 juil. 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Rastislav

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Pankaj Gupta le 20 juil. 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all special. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

graham

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All sraff were very freindly. The staff in the restuarant at all times were exeptional and very attentive and explained about different indian dishes and even brought thjngs to our table to taste.
Séjour de 4 nuits en mai 2023

10/10 Excellent

Minjun

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Every worker in the hotel welcome me and helped me a lot so that makes me feel they have high-quality mind of service.
Séjour de 3 nuits en mai 2023

10/10 Excellent

Vivek

Séjour de 1 nuit en mai 2023

8/10 Bien

vipul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en avril 2023

10/10 Excellent

Nitasha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr gutes Hotel. Freundliches Personal, beste Service. Alles war top. Empfehlenswert
Séjour de 2 nuits en avril 2023
Réponse de Pankaj Gupta le 13 avr. 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

4/10 Médiocre

Jaswinder

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2023
Réponse de Pankaj Gupta le 10 avr. 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar Noida It was wonderful to have you stay at our hotel and it has always been our endeavour to offer a memorable experience to all our guests. I am extremely concerned to note the inconvenience caused to you at the hotel. We’re normally known for our exceptional attention to detail, and we regret that we missed it this time. I, on behalf of the entire team at Crowne Plaza I apologize for the disappointment and inconvenience this caused you. Also, please note that our team would like to connect with you in order to get further details on your feedback so that we can work onto it and resolve it your expectations. Kindly share your contact details with us or else you can contact our Front Office Manager at 918860605550. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Warm Regards Pankaj Gupta General Manager

10/10 Excellent

Mariana

Séjour de 1 nuit en mars 2023
Réponse de Pankaj le 10 avr. 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Sahil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Service
Excellent
Séjour de 1 nuit en février 2023
Réponse de Pankaj Gupta le 7 mars 2023
Dear Sahil,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

8/10 Bien

JAEHACK

Séjour de 1 nuit en février 2023
Réponse de Pankaj Gupta le 7 mars 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Craig

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel with very comfortable rooms, beautifully decorated and excellent service. Totally recommended.
Séjour de 4 nuits en janvier 2023
Réponse de Pankaj Gupta le 30 janv. 2023
Dear Craig,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

8/10 Bien

Vladimir

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice if not going out. in breakfast will be nice if they telling about extra charge for stuff before bring to the table
Séjour de 8 nuits en janvier 2023
Réponse de Pankaj Gupta le 27 janv. 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Anand

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very comfortable stay of 10 days with family, including elderly parents. Everyone was well taken care of. Warm hospitality and personalized attention by all staff members was the highlight of our stay.
With the caring staff at breakfast buffet
Very sweet gesture by the staff at Infinity restaurant
Séjour de 10 nuits en janvier 2023
Réponse de Pankaj Gupta le 27 janv. 2023
Dear Anand,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

8/10 Bien

Nidhi

10/10 Excellent

Kelli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Pankaj Gupta le 2 janv. 2023
Dear Kelli,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

8/10 Bien

Viren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food variety
Réponse de Pankaj Gupta le 30 déc. 2022
Dear Viren,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Abdul Khalil

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I am repeating same hotel I like and I happy
Friendly help full and good guide nice and keep it up
Séjour de 3 nuits en octobre 2022
Réponse de Pankaj Gupta le 3 nov. 2022
Dear Abdul,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Pablo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was cleand and had a desk. The staff is friendly.
Séjour de 2 nuits en octobre 2022
Réponse de Pankaj Gupta le 25 oct. 2022
Dear Pablo,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

6/10 Satisfaisant

Benjamin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Loud pool party
This is a clean and reasonably-priced hotel. Everything is slightly above average. Not amazing. But, above average. The service, the food, the rooms, etc. A 7.0 or 7.5 out of 10. My one (significant) complaint is that a loud party was planned on the pool deck with gigantic speakers less than 30m away, and pointed directly at the building. I called at 10pm and was informed that the party would last until midnight. To their credit, they significantly turned down the volume around 10:30 p.m. after I (and presumably every other guest) called to complain. Still, the experience leaves me wondering if the management is prioritizing profits over common sense. In what world is it ok to blast speakers outside of a hotel until midnight? Are they making bad decisions elsewhere? I had food poisoning at one point during my trip. I have no way of knowing whether it was from the hotel food or from something I ate off-site. The pool party debacle makes me wonder if other shortcuts are being taken behind the scenes.
Séjour de 1 nuit en octobre 2022
Réponse de Pankaj Gupta le 20 oct. 2022
Dear Benjamin,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaIt was wonderful to have you stay at our hotel and it has always been our endeavour to offer a memorable experience to all our guests. I am extremely concerned to note the inconvenience caused to you at the hotel. We’re normally known for our exceptional attention to detail, and we regret that we missed it this time. I, on behalf of the entire team at Crowne Plaza I apologize for the disappointment and inconvenience this caused you. Also please note that all your concerns have been taken up with senior leadership team. Would request you to please take this case in isolation. Rest assured all your issues will be looked into. We value your comments and welcome the opportunity to serve you again.Warm RegardsPankaj GuptaGeneral Manager

10/10 Excellent

Sybil Sandra

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Business trip
The hotel is perfect but the smell outstide the hotel not good. The service is excellent at the hotel and extremely professional and polite.
Séjour de 2 nuits en octobre 2022
Réponse de Pankaj Gupta le 20 oct. 2022
Dear Guest,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

6/10 Satisfaisant

MOHD SAIF

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
My stay was really good at Crowne Plaza. Staff service, cleanliness and amenities are all good. They provided early check in at no extra cost. Staff is very friendly and hospitable. Breakfast options are limited and lacks taste.
Séjour de 1 nuit en octobre 2022
Réponse de Pankaj Gupta le 20 oct. 2022
Dear Mohd,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager

4/10 Médiocre

Kang Ho

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
1. Ask for iron and till next day not arrive. Need a reminder the following day than arrival 2. Ask for loose change of currency, only indicate no change but did not offer to make available once available. Service can be better 3. Needed to be reminded on 1st morning for takeway breakfast. 2nd morning didnt even pass the packed breakfast to me though I'm checking. These packed breakfasts are prior arranged and ok. 4. The print out invoice given to me has no payment details! I only realized when on plane. How do I claim expenses on a blank invoice !
Séjour de 2 nuits en septembre 2022
Réponse de Pankaj Gupta le 29 sept. 2022
Dear Kang Ho, Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for taking the time to share your experience.It was wonderful to have you stay at our hotel and it has always been our endeavour to offer a memorable experience to all our guests. I am extremely concerned to note the inconvenience caused to you at the hotel. We’re normally known for our exceptional attention to detail, and we regret that we missed it this time. I, on behalf of the entire team at Crowne Plaza apologize for the disappointment and inconvenience this caused you.Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence. Our Team do hope you will reconsider and looks forward to your continued patronage. Also in regards to your packed breakfast the same has been communicated to the concerned leadership team and will be taken care of. Lastly we would request you to please share your email id with us so that we can share the invoices with you over the email. I remain at your disposal always and please do not hesitate to reach out to me for any assistance at the hotel. We will ensure that you take back beautiful memories on your next visit. Warm RegardsPankaj GuptaGeneral Manager

8/10 Bien

vipul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2022
Réponse de Pankaj Gupta le 29 sept. 2022
Dear Vipul,Greetings from Crowne Plaza New Delhi Mayur Vihar NoidaThank you for choosing to stay at Crowne Plaza New Delhi Mayur Vihar Noida and posting your kind feedback! We are indeed very pleased with the way you described your experience at the hotel and being our patron for since long makes it all the sweeter. It is indeed very heart-warming to learn that you enjoyed your stay from all aspects. It is our goal to ensure all our guests leave with happy memories of their stay.We hope you will visit us again.Warm RegardsPankaj GuptaGeneral Manager