Avis sur Zambala Retreat & Spa, Darjeeling By Anant Groups of Hotels
Zambala Retreat & Spa, Darjeeling By Anant Groups of Hotels
Darjeeling, Near Darjeeling Railway Station, Darjeeling, West bengal
Avis
6,2
7,4/10
Propreté
6,4/10
Personnel et service
4,8/10
Équipements
5,6/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
Voyage en couple
5 janv. 2022
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2021
Réponse de Reservations le 9 janv. 2022
Dear Guest,
We have already informed you regarding the room which you have booked was Twin Deluxe room and this room are on reception floor and ground floor which we have already informed the same on our telephonic conversation. Regarding the view also we have updated you from this room we don't have view and you have agreed on that as the date was running peak and sold out.
Regards
Management
6/10 Satisfaisant
Nu, Thailand
7 févr. 2020
Nu
Séjour de 4 nuits en janvier 2020
6/10 Satisfaisant
Nu, Thailand
7 févr. 2020
Les points forts : Propreté
Les points faibles : Personnel et service
Nu
Séjour de 1 nuit en janvier 2020
2/10 Horrible
Voyageur vérifié
Voyage en famille
15 févr. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2019
Réponse de Nitesh chettri le 21 févr. 2019
Dear Sir, Thank you for sparing your valuable time to share your feedback about The Udaan, Hotel Zambala Retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Udaan are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards, Nitesh chettri
10/10 Excellent
Sayan, Kolkata
31 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sayan
Séjour de 3 nuits en octobre 2018
Réponse de Nitesh chettri le 1 nov. 2018
Dear Sir, Thank you for sparing your valuable time to share your feedback about The Udaan, Hotel Zambala Retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Udaan are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards,
8/10 Bien
Khorshed
25 oct. 2018
Les points forts : Propreté et confort de la chambre
A so so place to stay
Khorshed
Séjour de 3 nuits en octobre 2018
Réponse de Nitesh chettri le 26 oct. 2018
Dear Sir, Thank you for sparing your valuable time to share your feedback about The Udaan, Hotel Zambala Retrea, Darjeeling. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Udaan are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards,
2/10 Horrible
Adam, New York
23 févr. 2018
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointing
Adam
Séjour de 4 nuits en janvier 2018
Réponse de Nitesh chettri le 27 févr. 2018
Dear Sir, Thank you for sparing your valuable time to share your feedback about The Udaan Yashshree, Hotel Zambala Retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Udaan Yashshree are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards, Nitesh chettri
10/10 Excellent
Gnmay, Siliguri
14 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
situated in heart of Darjeeling opposite trains
Gnmay
Séjour de 2 nuits en février 2018
Réponse de Nitesh chettri le 16 févr. 2018
Dear Sir, Thank you for sparing your valuable time to share your feedback about The Udaan Yashshree, Hotel Zambala Retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Udaan Yashshree are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards, Nitesh chettri
4/10 Médiocre
Selvin
6 janv. 2018
Les points faibles : Propreté, personnel et service, confort de la chambre
Disappointed
Selvin
Séjour de 3 nuits en décembre 2017
Réponse de Nitesh chettri le 10 janv. 2018
Dear Sir, Thank you for sparing your valuable time to share your feedback about The Udaan Yashshree, Hotel Zambala Retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Udaan Yashshree are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits. Kind regards, Nitesh chettri
6/10 Satisfaisant
Cheryl
5 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff
Cheryl
Séjour de 3 nuits en novembre 2017
Dear Sir,
Thank you for sparing your valuable time to share your feedback about The Udaan Yashshree, Hotel Zambala Retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Udaan Yashshree are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits.
Kind regards,
Nitesh chettri
6/10 Satisfaisant
G Bhoomesh ReddyG Bhoome
26 nov. 2017
Les points forts : Propreté
Les points faibles : Personnel et service
It is ok minus the front office staff
G Bhoomesh ReddyG Bhoome
Séjour de 3 nuits en novembre 2017
Dear Sir,
Please do accept our sincere apologies as we were not able to serve you well. However It will be our en devour practice to train all our new staff to best of their skills. For a new hotelier it was quite difficult for us to manage every thing in the short time but not with an intention to compromise with the quality. With all your valuable feedback our talent and skill development team is in action to increase the training period of all staff to suite all our guest requirement. In your next visit we ensure you a quality service with a change. We thank you for your feedback and hope for your return.
Regards,
Nitesh Chettri.
8/10 Bien
tomo3, Japan
19 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
新しい綺麗なホテル
tomo3
Séjour de 1 nuit en novembre 2017
Réponse de Nitesh chettri le 25 nov. 2017
Dear Sir,
Thank you for sparing your valuable time to share your feedback about The Udaan Yashshree, Hotel Zambala Retreat. It was a real pleasure having you stay with us. Creating memories for all our guests with unique experiences is what we strive for and getting to know that we achieved that with you is very special. We are grateful for your kind words of appreciation for our ambiance, facilities and food. We at Udaan Yashshree are committed to exceeding our guests expectations, through unremitting dedication to perfection in every aspect of service. It is feedback such as yours that helps us continue our unwavering efforts towards our goal for perfection in everything we do. We would like to thank you for your gracious comments and look forward to the pleasure of your continued visits.
Kind regards,
Nitesh chettri
8/10 Bien
Voyageur vérifié
17 nov. 2017
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
景色は最高!
Voyageur vérifié
Séjour de 1 nuit en novembre 2017
Dear Sir,
We please do accept our heart felt apologies for the situation which you may have gone through in your holiday. However as a new hotelier we are trying our best to meet all our guest requirement. For which many things went wrong though we tried our best to look into every minute details. . In your next visit we will welcome you with a difference and hope for your return.
Regards
Nitesh chettri