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Avis sur Sumitel Darjeeling

3.5 out of 5
Sumitel Darjeeling
J P Sharma Road, Near Jai Complex, Darjeeling, WEST BENGAL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 3 avis sur 8." "
Note des voyageurs de 8 (Bien), d’après 4 avis sur 8." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 8." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 8." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 8." "

9,0/10

Propreté

8,6/10

Personnel et service

9,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Jeffrey

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel itself is attractive and well appointed Staff are friendly, knowledgeable and helpful. Coffee/bakery is fantastic. The setting is in a congested section of the Darjeeling bazaar without on site parking making arrival and departure complicated. We enjoyed our stay.
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Brian

Les points forts : Propreté
Les points faibles : Personnel et service
Total Fail!
The service at this hotel is a disaster. When booking a tour to go to Tiger Hill to watch the sunrise, we were told to wait in the street, down the hotel 3 minutes walking, from 0300 to 0400 to wait for the driver in very cold temperatures. We were later given different information. After booking the car to take us to the railway station, there was no note in the system about the booking or the payment. This was sorted out however at thst time of departure we called the driver who informed us he was never informed of the departure time. They did provide a heater in the room as there is no heat in the hotel and we were there mid December. Room was large. The restaurant is horrible, wouldnt recommend. Bad food, cant pay by card as machine doesnt work. Cant pay by cash as no change. Staff are completely not trained and for this reason i would not recommend. As full time travellers, we appreciate helpful staff and unfortuntely there werent any at this hotel with tge exception of the night desk clerk. Very nice young man.
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Shipra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our stay at Sumitel was great. The staff was extremely friendly and took care of all of our requests in a timely manner, even when we ordered our dinner late, they accommodated us. We could see Kanchunjangha from our room, which was an added bonus. The front desk attendants and the night manager was also very friendly, including the kitchen staff Pranesh, Lakpa and Sovana. The only room for improvement I would suggest is Wifi, which was extremely slow. Otherwise a great stay.
Séjour de 2 nuits en juin 2023

8/10 Bien

Mandy

Séjour de 1 nuit en décembre 2022

8/10 Bien

Arijit

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel located in a good place. Staffs and amenities were good.
Séjour de 2 nuits en décembre 2021

8/10 Bien

Shubham

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Neat and clean property with good staff. A lift would have been great for people staying on higher floors.
Séjour de 2 nuits en novembre 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service
It was great! I enjoyed my stay a lot. Would recommend!
Séjour de 2 nuits en janvier 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Cleanliness, Location and Staff Behaviour were the major factors that motivated me to rate this hotel 5 stars
Séjour de 5 nuits en novembre 2020