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Avis sur Sheraton Dammam Hotel & Convention Centre

5 out of 5
Sheraton Dammam Hotel & Convention Centre
1st Street, Prince Mohammad Bin Fahd Rd, Po Box 5397, Dammam

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 55 avis sur 187." "
Note des voyageurs de 8 (Bien), d’après 56 avis sur 187." "
Note des voyageurs de 6 (Satisfaisant), d’après 41 avis sur 187." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 187." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 187." "

7,6/10

Propreté

7,8/10

Personnel et service

6,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Bachir

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Très vieux, chambres trop bruyantes, on entend les conversations des voisins à 1 heure du matin. Trop cher pour ce que c'est, trop vieux, il faut absolument une rénovation. Mais propre quand même.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juillet 2018
Réponse de Benali Sari Ali le 9 août 2018
Dear Guest, Thank you for taking the time to share your experience at the Sheraton Dammam. We have happily shared your nice comments with all associates. Look forward to welcoming you back best regards Benali Sari Ali Marketing Manager

8/10 Bien

Raphael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2018
Réponse de Benali SARI le 21 mars 2018
Hi Raphael, Thank you for taking the time to share your experience at the Sheraton Dammam. Look forward to welcoming you back best regards

8/10 Bien

mathieu, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cher mais confortable
hotel luxueux, sans charme particulier mais correspondant bien au standing revendiqué. Le petit déjeuner est copieux et servi même pendant le ramadan. les chambres sont grandes, calmes et bien équipées. le personnel est disponible et efficace.

10/10 Excellent

Ali, Lausanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel confortable
Hôtel conforme à l'âttente d'un Sheraton.Chambre spatieuse et confiratble. Internet performant (et payant!). Très bon accueil.Bon restaurant asiatique.

10/10 Excellent

Aly

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

8/10 Bien

OBAID

.

2/10 Horrible

Issa

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I did not like this place is very dirty. The bed has lice, and the bathroom smells really bad in one night the changed my room three times because of the filth. This is the most disgusting hotel experience I had in my life I paid for one week and I had to get out of the place, next day I do not recommend it to anybody. The only thing good in the place is the staff they were helpful but helpless
Séjour de 6 nuits en juillet 2023

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great hotel to stay when in Dammam!
We love the hotel! The service is excellent, the receptionists are professional and caring, the doorman is efficient. The ONLY 'complaint' is the signage for Careem and Uber drivers to find the driveway to the hotel is not clear from the street! LOL. Mapping Apps show the location of the hotel on the street, directly in front of the main front door....but that is no help to the hire drivers. Perhaps the hotel could put better signage on the street (in Arabic and English) to help drivers to find the front door! Otherwise- we love the hotel and the Italian restaurant has a limited menu, but everything we have eaten there over 3 different visits has been excellent!
Séjour de 1 nuit en juin 2023

8/10 Bien

Soud

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023

10/10 Excellent

Ahmad

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel by every standard. I especially appreciated that parking was abundant and the bathrooms were comfortable! I will definitely stay here agai!
Séjour de 1 nuit en mai 2023

10/10 Excellent

YOUSUNG

Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

Gary

Voyage d’affaires
Les points forts : Personnel et service
It was comfortable, the breakfast was like a cattle market and I felt it was disappointing. The evening meal in the Italian was very nice and I would go there again.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Almohannadi, Doha

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The businessmen lounge has been opened for me and brake fast . And the speed of the entry and exit procedure by the reception
Séjour de 1 nuit en mars 2023

4/10 Médiocre

Ruaim, philadelphia

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Old furnishings, water stains on wall, super cold AC that cannot be adjusted.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Very old hotel. Very noisy at night due to close proximity of Main Street. Not a lot of food choices.
Séjour de 4 nuits en septembre 2022

10/10 Excellent

MARCO

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Excellent welcoming while checking in. Very professional and courteous guest relationship agent, Miss Mashael.
Séjour de 1 nuit en août 2022

4/10 Médiocre

Govinda

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Not much amenities, website has wrong information about facilities. Staff doesn't know much.
Séjour de 9 nuits en juillet 2022

2/10 Horrible

Paul Olav

Séjour de 4 nuits en mai 2022

10/10 Excellent

YASIR

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Up to expectations
Séjour de 2 nuits en avril 2022

8/10 Bien

Yousef

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
الاقامة كانت جيدة وموظفين الاستقبال مميزين لكن السرير غير مريح
Séjour de 2 nuits en mars 2022

8/10 Bien

Alexandra

Voyage d’affaires
Les points forts : Propreté et personnel et service
Great service but the facilities are quite dated
Séjour de 1 nuit en février 2022

10/10 Excellent

amit

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice , staff is very cooperative and professional.
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Khalifa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
كانت أقامتي لمد ليلتين .تسجيل الدخول كان سلس وموظف الأستقبال كان في منتهي الدوق.الغرفه مريحه و نظيفه. توجد مواقف ولكنها غير مضلله.
Séjour de 2 nuits en juillet 2021
Réponse de خليفة بن عبداللطيف الهلال le 28 août 2021
عزيزى Khalifa قد اسرنا كثيرا معرفة انك أعجبت بالجو العام و الخدمة المقدمة من فريقنا إنه من دواعى سرورنا ان نقرأ تعليقك أن نرى تلك الكلمات التي تعبر عن رضاك عن الخدمة المقدمة لك و سرعه استجابة الفريق لمتطلباتك و هذا ما نسعى لتحقيقه دائما. و يشرفنا ان نستضيفك مرة أخرى في المستقبل القريب تفضلوا بقبول فائق الاحترام. خليفة بن عبداللطيف الهلال نائب المدير العام فندق ومركز مؤتمرات شيراتون الدمام

6/10 Satisfaisant

FAISAL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
لايوجد الا مطعم واحد ايطالي، الاثاث والموكيت قديم ومتهالك ويحتاج الى تغيير ، جلسات اللوبي متهالكه ، المسبح الخارجي لايوجد مظله والسباحه في وقت الظهر مستحيله والسبب لانستطيع السباحه متاخر بسبب اغلاق المسبح مبكراً ٦ المساء ، موظف الاستقبال رائع ويشكر على حسن تعامله وابتسامته وايضا مواقف النزلاء غير مضلله
Séjour de 1 nuit en juillet 2021

6/10 Satisfaisant

Abdullah

Séjour de 1 nuit en juin 2021
Réponse de sheraton hotel le 22 juin 2021
Dear (Abdullah), Thank you for taking out the time to review your recent stay with us. We take all comments and suggestions very seriously as our utmost priority is to strive to improve our guest’s satisfaction at all times. Your feedback has been shared with the team and we will take the required action accordingly. We hope to see you again very soon. Kind Regards, Khalifa A. Al Hilal Deputy General Manager

4/10 Médiocre

mohamed

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en mars 2021
Réponse de Khalifa A. Al Hilal le 31 mars 2021
Dear Mohamed, Thank you for taking out the time to review your recent stay with us. We take all comments and suggestions very seriously as our utmost priority is to strive to improve our guest’s satisfaction at all times. Your feedback has been shared with the team and we will take the required action accordingly. We hope to see you again very soon. Kind Regards, Khalifa A. Al Hilal Deputy General Manager

8/10 Bien

Azzubair

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2021
Réponse de Khalifa A. Al Hilal le 15 mars 2021
Dear Azzubair, Thank you for your valuable feedback. We really appreciate your scores about your experience at the Sheraton Dammam Hotel. Your positive comments ensure our good performance and encourage us to do our best to ensure that the guest experience will be an impeccable one. We hope to have the pleasure of welcoming you back soon! Kind regards, Khalifa A. Al Hilal Deputy General Manager

6/10 Satisfaisant

SANJEEV

Voyage d’affaires
Séjour de 3 nuits en février 2021
Réponse de Khalifa A. Al Hilal le 24 févr. 2021
Dear SANJEEV, Thank you for taking out the time to review your recent stay with us. We take all comments and suggestions very seriously as our utmost priority is to strive to improve our guest’s satisfaction at all times. Your feedback has been shared with the team and we will take the required action accordingly. We hope to see you again very soon. Kind Regards, Khalifa A. Al Hilal Deputy General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was great 👍
😍😍😍
Séjour de 1 nuit en janvier 2021
Réponse de Benali Sari Ali le 31 janv. 2021
Dear Our Guest, We are happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We would love to host you and your family again and will ensure that your stay is just as memorable next time. We thank you for your time and greatly appreciate your feedback and loyalty to Marriott Bonvoy. Hope to see you soon... Benali Sari Ali Marketing Manager

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Could not hot water in my room in spite of telling hotel management
Séjour de 1 nuit en janvier 2021
Réponse de Benali SARI le 19 janv. 2021
Dear Guest It is regrettable that your stay with us did not meet the expectations that previous Sheraton hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Your feedback was shared with the team and we will action accordingly. We hope to see you again very soon. Kind Regards, Marketing Manager Regards

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2020
Réponse de Benali Sari Ali le 19 janv. 2021
Dear guest, Thank you for your valuable feedback. We really appreciate your scores about your experience at the Sheraton Dammam Hotel. We hope to have the pleasure of welcoming you back soon! Kind regards, Marketing Manager

6/10 Satisfaisant

Hannes

Séjour de 1 nuit en décembre 2020
Réponse de Benali SARI le 29 déc. 2020
Dear Hannes, Thank you for taking time to review your stay with us. We hope to see you again very soon. Kind Regards, Marketing Manager

2/10 Horrible

MOHAMMED

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Old and nasty
Baaaad
Séjour de 1 nuit en décembre 2020
Réponse de Benali SARI le 20 déc. 2020
Dear Mohammed Thank you for taking time to review your stay with us. We appreciate all your comments and suggestions as we strive to improve our guests satisfaction at all times. Your feedback was shared with the team and we will action accordingly. We hope to see you again very soon. Kind Regards,

8/10 Bien

ALAA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel but old
Good place to stay, good pool, good location. but the hotel is an old building
Séjour de 2 nuits en novembre 2020
Réponse de Benali Sari Ali le 15 nov. 2020
Hi Alaa, Thank you for taking the time to share your experience at the Sheraton Dammam. We have happily shared your nice comments with all associates. Look forward to welcoming you back Best regards Marketing Manager

6/10 Satisfaisant

Shoeb

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2020
Réponse de Benali SARI le 31 oct. 2020
Dear Shoeb Thank you for contributing with such an extensive review. We highly appreciate your comments and feedback on the impressions of your recent stay in Dammam. We will certainly take all your comments into consideration and corrective measures have already been taken. Hopefully we will be able to host you again in the near future in Dammam and remain in the meantime with kind regards. Marketing Manager

6/10 Satisfaisant

Mohammed Zubair

Séjour de 1 nuit en octobre 2020
Réponse de Benali SARI le 15 nov. 2020
Dear Guest Thank you for taking the time to share your experience of your recent stay at Sheraton Dammam. We are looking forward to welcoming you back Regards Marketing department

4/10 Médiocre

AbdullahAlghuma, Riyadh Saudi Arabia

Voyage en famille
Hi how are you I pay tax two times When I book you said include tax But the Sheraton hotel take tax from me thank you
Séjour de 3 nuits en septembre 2020
Réponse de Benali SARI le 27 sept. 2020
Dear Mr. Abdullah, It is regrettable that your stay with us did not meet the expectations that previous Sheraton hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Regarding the Tax issue, our Front office manager contacted you earlier over the phone and explained to you that you were debited from the hotel just once. Hopefully we will be able to host you again in the near future in Dammam and remain in the meantime with kind regards. Thank you

6/10 Satisfaisant

Osama

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
not very good
alot of dust and some Insects and the wimd sheld is very dirty
Séjour de 1 nuit en septembre 2020
Réponse de Benali SARI le 17 sept. 2020
Dear Osama, Thank you for taking time to review your stay with us. We appreciate all your comments as we strive to improve our guests satisfaction at all times. Your feedback was shared with the team and we will action accordingly. We hope to see you again very soon. Kind Regards, Marketing Manager

8/10 Bien

Ahmed

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
The air conditioning was not working properly
Séjour de 3 nuits en juillet 2020
Réponse de Benali Sari Ali le 9 août 2020
Dear Ahmed, We are happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We would love to host you again and will ensure that your stay is just as memorable next time. We thank you for your time and greatly appreciate your feedback. Hope to see you soon... Marketing Manager

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de Benali Sari Ali le 25 févr. 2020
Dear Our Guest, We are happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We would love to host you again and will ensure that your stay is just as memorable next time. We thank you for your time and greatly appreciate your feedback. Hope to see you soon... Marketing Manager

10/10 Excellent

Mona

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel furniture very old The bedsheets overused A bit smily
Séjour de 2 nuits en janvier 2020
Réponse de Benali SARI le 2 févr. 2020
Dear Mona Thank you for contributing with such an extensive review. We highly appreciate your comments and feedback on the impressions of your recent stay in Dammam. We will certainly take all your comments into consideration and corrective measures have already been taken. Hopefully we will be able to host you again in the near future in Dammam and remain in the meantime with kind regards.

6/10 Satisfaisant

Barbara

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Das ältestes Hotel Dammam's - sieht auch so aus
Extrem altes Hotel, Zustand der Zimmer ist nicht zufriedenstellend trotz Reinigung. Am Waschtisch sind Flecken sichtbar von 2016, die Tapete im Bad ist überseht mit Flecken, der Toilettensitz ist schon 10 Jahre verfärbt, der Duschvorhang stinkt erbärmlich, das Bett ist durchgelegen wie eine Hängematte, der Teppich klammert sich an die letzten Fasern nach 28 Jahren Staubsaugen, die Wände haben überall Schrammen, der TV ist vorsinnflutlich, keine TV Sender, etc etc ... das Housekeeping macht einen tollen Job, aber das Alter dieser Bude kann keiner Wegputzen!!!
Séjour de 1 nuit en janvier 2020
Réponse de Benali SARI le 9 janv. 2020
Dear Barbara Thank you for contributing with such an extensive review. We highly appreciate your comments and feedback on the impressions of your recent stay in Dammam. We will certainly take all your comments into consideration and corrective measures have already been taken. Hopefully we will be able to host you again in the near future in Dammam and remain in the meantime with Kind Regards.

10/10 Excellent

FAISAL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de Benali Sari Ali le 8 janv. 2020
Dear FAISAL, We are happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We would love to host you and your family again and will ensure that your stay is just as memorable next time. We thank you for your time and greatly appreciate your feedback Hope to see you soon... Marketing Manager

8/10 Bien

Ahmed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Benali Sari Ali le 4 déc. 2019
Hi Ahmed, Thank you for taking the time to share your experience at the Sheraton Dammam. We have happily shared your nice comments with all associates. Look forward to welcoming you back Best regards Marketing Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
سعيد
كانت رايعة
Séjour de 2 nuits en novembre 2019
Réponse de Benali SARI le 7 déc. 2019
عزيزى سعيد قد اسرنا كثيرا معرفة انك أعجبت بالجو العام و الخدمة المقدمة من فريقنا إنه من دواعى سرورنا ان نقرأ تعليقك و نعرف من تلك الكلمات كم استمتعت بإقامتك فى فندقنا, و ان خدماتنا حازت على اعجابك و سرعه استجابة الفريق لمتطلباتك و هذا ما نسعى لتحقيقه دائما. و يشرفنا ان نستضيفك مرة أخرى في المستقبل القريب , تفضلوا بقبول فائق الاحترام مدير التسويق فندق ومركز مؤتمرات شيراتون الدمام

10/10 Excellent

Hisham

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable
Excellent and enjoyed it
Séjour de 2 nuits en novembre 2019
Réponse de Benali Sari Ali le 3 déc. 2019
Dear Hisham We are happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. Hope to see you soon... Marketing Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2019
Réponse de Benali Sari Ali le 3 déc. 2019
Dear Our Guest, We are happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We would love to host you and your family again and will ensure that your stay is just as memorable next time. We thank you for your time and greatly appreciate your feedback and loyalty to Marriott Bonvoy. Hope to see you soon... Marketing Manager

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et personnel et service
Cleanliness Poor customer service Not satisfied with this hotel
Séjour de 3 nuits en octobre 2019
Réponse de B.Sari le 5 nov. 2019
Dear Guest, Thank you for taking time to review your stay with us. We appreciate all your comments and suggestions as we strive to improve our guests satisfaction at all times. Your feedback was shared with the team and we will action accordingly. We hope to see you again very soon. Kind Regards, Dear Zhanna K, Thank you for taking time to review your stay with us. We appreciate all your comments and suggestions as we strive to improve our guests satisfaction at all times. Your feedback was shared with the team and we will action accordingly. We hope to see you again very soon. Kind Regards, Marketing Manager

2/10 Horrible

Shaker

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Very good but the room was smelly
Very good but the room was smelly
Séjour de 1 nuit en octobre 2019
Réponse de Benali le 27 oct. 2019
Dear Shaker, Thank you for taking time to review your stay with us. We appreciate all your comments and suggestions as we strive to improve our guests satisfaction at all times. Your feedback was shared with the team and we will action accordingly. We hope to see you again very soon. Kind Regards, Marketing Manager