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Avis sur Homewood Suites by Hilton Plano- Richardson

3 out of 5
Homewood Suites by Hilton Plano- Richardson
2601 E. Pres. George Bush Highway, Plano, TX

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 478 avis sur 607." "
Note des voyageurs de 8 (Bien), d’après 96 avis sur 607." "
Note des voyageurs de 6 (Satisfaisant), d’après 21 avis sur 607." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 607." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 607." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de GeneralManager le 6 mai 2014
Thank you very much for the 5-star rating - we look forward to welcoming you back!

10/10 Excellent

Shasa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Stay
Séjour de 2 nuits en avril 2024
Réponse de Jennifer Ross le 14 mai 2024
Thank you for your wonderful review. We are thrilled to see that you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Definitely a must stay, hotel was more than accommodating. We will definitely stay again
Séjour de 2 nuits en avril 2024
Réponse de Jennifer Ross le 30 avr. 2024
Thank you for taking the time to leave your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our staff was so accommodating. We look forward to welcoming you back again soon.

10/10 Excellent

KP

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were clean, comfortable, freshly remodeled, and spacious, Breakfast choices were good. And the staff was great. Breakfast staff worked hard to make sure the dining windows were spotless. And everyone at the front desk was very nice, especially Bea! 😊
Séjour de 3 nuits en avril 2024
Réponse de Jennifer Ross le 24 avr. 2024
Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed a clean and comfortable stay in our spacious suites, our delicious breakfast, and that our staff was so great! Bea and our dedicated team takes pride in going the extra mile to ensure our guests feel at home. We look forward to welcoming you back again soon.

10/10 Excellent

Michael Ronn, Redmond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Jennifer Ross le 16 avr. 2024
Thank you for taking the time to leave your wonderful rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

Ryan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was perfect for our family. Thank you!!
Séjour de 1 nuit en mars 2024
Réponse de Jennifer Ross le 4 avr. 2024
Thank you for your wonderful review and kind words! We are delighted to see that you and your family enjoyed an excellent experience. Our dedicated team takes pride in going the extra mile to ensure our guests feel at home. It was a pleasure having you and your family as our guests and we look forward to welcoming you back again soon.

10/10 Excellent

Brittany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Jennifer Ross le 3 avr. 2024
Thank you for taking the time to leave your wonderful rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

WENFENG

Séjour de 3 nuits en janvier 2024
Réponse de Jennifer Ross le 29 mars 2024
Thank you for your 5-star rating. We are thrilled to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Roxanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked being able to check in and check out on the app. The hotel was clean and the staff was very friendly. The free breakfast was delicious!
Séjour de 5 nuits en mars 2024
Réponse de Jennifer Ross le 27 mars 2024
Thank you for your wonderful feedback. We are thrilled to see that you enjoyed your stay, our convenient digital app, and our delicious breakfast - a perfect way to start your day. It was our pleasure to provide you with such excellent service and take care you during your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Jay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Jennifer Ross le 13 mars 2024
Thank you for your wonderful rating. We are delighted to see that you enjoyed an excellent experience at the Homewood Suites Plano-Richardson. We look forward to welcoming you back again soon.

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Jennifer Ross le 6 févr. 2024
Thank you for taking the time to leave your wonderful rating. We are delighted to see that you enjoyed an excellent experience at Homewood Suites Plano-Richardson! We look forward to welcoming you back again soon.

10/10 Excellent

Stacy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice rooms and the breakfast was great. Would definitely stay here again.
Séjour de 2 nuits en janvier 2024
Réponse de Jennifer Ross le 6 févr. 2024
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay in our spacious suites and our delicious breakfast - a perfect way to start your day! We look forward to welcoming you back again soon.

8/10 Bien

jose

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was amazing, food was good, specially for being included. Room was spacious but really wish bed and pillows were a bit softer
Séjour de 2 nuits en janvier 2024
Réponse de Jennifer Ross le 24 janv. 2024
Thank you for your wonderful feedback regarding your recent stay. We are pleased to see that you enjoyed your stay in our spacious suites, our delicious breakfast, and that our staff was amazing. We hope to welcome you back again soon.

10/10 Excellent

Desiree, Seattle

Séjour de 2 nuits en janvier 2024
Réponse de Jennifer Ross le 16 janv. 2024
Thank you for your 5-star rating. We are delighted to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Sheryl

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a 2 bedroom 2 bath suite and it was great! We had everything we needed. The beds were super comfortable; bathrooms were large and clean; and it was nice to have a full refrigerator in the kitchen and a little living space. The loveseat in the living area was the only thing uncomfortable - it sunk in towards the middle when 2 people sat in it. The employees were all very friendly and helpful. We would definitely choose to stay here again!
Séjour de 2 nuits en janvier 2024
Réponse de Jennifer Ross le 15 janv. 2024
Thank you for your wonderful review. We are delighted to hear that you enjoyed a clean and comfortable stay in our spacious suites and that our staff was so friendly and helpful. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

6/10 Satisfaisant

Kari

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
The property feels slightly aged. Beds were VERY firm. Bathroom fan didnt work, paint was chipping off ceiling, bathroom hot tap was extremely hard to turn on, room was very hot due to people below having heat cranked up. 1st morning, ran out of waffle mix and never refilled. Several breakfast choices. Very LONG walk to elevators. Keys stopped working 2nd day even after having "rekeyed". Not terrible but not likely to stay here again. Staff were all very kind & helpful.
Séjour de 2 nuits en janvier 2024
Réponse de Jennifer Ross le 16 janv. 2024
Thank you for your feedback. We are pleased to see that our team members were very kind and helpful throughout your stay, but recognize that your time with us could have been even more perfect. On behalf of my team, I am sorry for the inconveniences that you experienced during your stay. We sincerely want all of our guests to have a comfortable and restful experience when staying with us and enjoy their stay to the fullest. It is your valuable feedback that gives us insight and offers us the opportunity to address any issues. Our hotel will be undergoing a renovation this year and we hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Kelsey

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a beautiful hotel with an extremely welcoming staff and environment. The rooms are spacious, cozy, and nice. We got the two bedroom with the kitchenette. Bea was incredibly kind and made sure our stay was perfect. We will definitely be coming back the next time we visit the area!
Séjour de 1 nuit en octobre 2023
Réponse de Jennifer Ross le 2 nov. 2023
Thank you for your outstanding review. We are delighted to hear that you enjoyed a clean, comfortable and cozy stay in our spacious suites and that our staff was so welcoming and friendly. It was our pleasure to serve you and we look forward to welcoming you back again soon on your next trip to the Plano area.

10/10 Excellent

Khoa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is nice and clean, location is easy access right by a big highway and a large street, make you feel very comfortable on your stay. The courtyard is a nice place to chill even better if you stay with friends, it has bbq pits and fire pit and an outdoor half court basketball. We really enjoy our stay.
Séjour de 1 nuit en octobre 2023
Réponse de Jennifer Ross le 25 oct. 2023
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed a clean and comfortable stay, and our location. Also happy to see that you enjoyed our relaxing patio and fire pit area - definitely a guest favorite! Thank you for choosing our hotel, we look forward to welcoming you back again soon.

10/10 Excellent

Bryan

Séjour de 1 nuit en octobre 2023
Réponse de Jennifer Ross le 25 oct. 2023
Many thanks for your 10-star rating. We are thrilled to see that you enjoyed an excellent experience. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Excellent

Asia

Séjour de 2 nuits en octobre 2023
Réponse de Jennifer Ross le 31 oct. 2023
Many thanks for your 5-star rating. We are thrilled to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

TINA, KATY

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk lady was fantastic; sorry I forgot her name but she was very helpful
Séjour de 2 nuits en septembre 2023
Réponse de Jennifer Ross le 3 oct. 2023
Thank you for your wonderful feedback. We are thrilled to see that you enjoyed your stay and that our staff was so fantastic and helpful! We look forward to welcoming you back again soon.

10/10 Excellent

Tamara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Jennifer Ross le 19 sept. 2023
Thank you for your wonderful rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect stay for our family
Séjour de 1 nuit en septembre 2023
Réponse de Jennifer Ross le 8 sept. 2023
Thank you for your wonderful feedback. We are delighted to see that you and your family enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

lourdes

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Jennifer Ross le 5 sept. 2023
Many thanks for your 10-star rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

charity

Séjour de 2 nuits en août 2023
Réponse de Jennifer Ross le 19 sept. 2023
Many thanks for your 5-star rating. We are pleased to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

german, San Antonio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Jennifer Ross le 11 août 2023
Thank you for your 5-star rating. We are thrilled to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Jennifer Ross le 26 juil. 2023
Many thanks for your 10-star rating. We are thrilled to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Holli

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for our large family!
After several quite disgusting hotel stays post-Covid, this hotel was amazing! It was clean, comfortable, and super nice. Great accommodations for our large family. We will most definitely return. It’s our new go to place.
Séjour de 1 nuit en juillet 2023
Réponse de Jennifer Ross le 11 juil. 2023
Thank you for your wonderful feedback. We are delighted to see that you and your family enjoyed a clean and comfortable stay and that our staff was so great. Also pleased that our accommodations allowed your family to stretch out and make yourself right at home. It was a pleasure to have you all as our guests and we look forward to welcoming you and your family back again soon.

6/10 Satisfaisant

Sonja

Voyage en famille
Les points forts : Propreté et personnel et service
Nice stay, good breakfast, polite staff. Our bed was a bit uncomfortable, furniture outdated, (the dresser we used for our clothes had hard to open and close drawers with very squicky noises) and the pull out sofa bed that our son slept on was very uncomfortable
Séjour de 5 nuits en juin 2023
Réponse de Jennifer Ross le 14 juil. 2023
Thank you for your feedback. We are happy to see that you enjoyed our delicious breakfast and that our staff was wonderful, but recognize that your time with us could have been even more perfect. On behalf of my team, I am sorry for the inconveniences that you experienced. We want all of our guests to have a comfortable and restful experience during their stay. We hope to have the opportunity to welcome you back again soon.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good customer service
Séjour de 4 nuits en juin 2023
Réponse de Jennifer Ross le 6 juil. 2023
Thank you for your great rating. We hope to welcome you back again soon.

8/10 Bien

Chameka

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Overnight stay in the two-bedroom suite. Room was very clean, bed comfortable, and water hot. Enjoyed our stay and highly recommend.
Séjour de 1 nuit en juin 2023
Réponse de Jennifer Ross le 6 juil. 2023
Thank you for your wonderful feedback. We are delighted to see that you enjoyed a clean and comfortable stay in our spacious suites. We truly appreciate your recommendation and look forward to welcoming you back again soon.

10/10 Excellent

Secret

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very helpful and friendly. I would come back to visit just for the staff!
Séjour de 3 nuits en juin 2023
Réponse de Jennifer Ross le 27 juin 2023
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay and that our staff was so helpful and friendly. It was our pleasure to serve you and we look forward to welcoming you back again soon.

10/10 Excellent

Brenda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My family and I really enjoyed staying in this hotel. Not only was our room perfect for a family of 7 but they had someone come in everyday and clean. They had plenty of options for breakfast.
Réponse de Jennifer Ross le 21 juin 2023
Thank you for your outstanding review. We are delighted to hear that you and your family enjoyed a clean and comfortable stay and our delicious breakfast - a perfect way to start your day. So pleased that our large suites allowed your family to stretch out and make yourself right at home. It was a pleasure having you as our guests and we look forward to welcoming you back again soon.

10/10 Excellent

Charity

Séjour de 2 nuits en juin 2023
Réponse de Jennifer Ross le 15 juin 2023
Thank you for your 10-star rating. We are delighted to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

Tawanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best place to lay in Plano Texas
This is by far the best hotel ive stayed so far. The staff is professional, helpful, courteous and down right knowledgeable. Only issue I experienced was the pillows are very very uncomfortable and thin.
Séjour de 3 nuits en juin 2023
Réponse de Jennifer Ross le 6 juin 2023
Thank you for your wonderful review and your kind words, they mean so much to us. We are delighted to hear that you enjoyed an excellent experience and that our staff was so helpful and kind. It was our absolute pleasure to serve you and we look forward to welcoming you back again soon.

10/10 Excellent

Mary

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All staff very courteous and helpful. Rooms were a little tight but clean. Living room furniture seems old and not comfortable. Outside pool and grill area also fire pit so nice and relaxing. Was a great weekend getaway. Thank you.
Séjour de 2 nuits en juin 2023
Réponse de Jennifer Ross le 6 juin 2023
Thank you for choosing our hotel for your weekend getaway. We are delighted to see that you enjoyed your stay, our cleanliness, and our relaxing outdoor area - definitely a guest favorite! We look forward to welcoming you back again soon.

10/10 Excellent

Brynn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our favorite place to staywhen we come to DFW area
Staff was amazing. Room was in great condition and clean. Easy check-in and check-out. Breakfast was good with plenty of choices for the whole family. Pool was clean
Séjour de 1 nuit en mai 2023
Réponse de Jennifer Ross le 30 mai 2023
Thank you for your wonderful feedback. We are delighted to see that you enjoyed a clean and comfortable stay and that our accommodations and amenities met your needs. Our team works very hard to provide an excellent guest experience, and it looks like we succeeded! We look forward to welcoming you back again soon.

10/10 Excellent

Brittany

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the stay perfect for families .
Séjour de 1 nuit en mai 2023
Réponse de Jennifer Ross le 16 mai 2023
Thank you for your wonderful feedback. We are pleased to see that you enjoyed an excellent experience. We look forward to welcoming you back again soon.

10/10 Excellent

Milton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023
Réponse de Jennifer Ross le 15 mai 2023
Thank you for your 5-star rating. We are happy to see that you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Stephen L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good accessibility for a wheelchair bound visitor.
We were given a room that was comfortable for our special needs. The breakfast was excellent.
Séjour de 1 nuit en mai 2023
Réponse de Jennifer Ross le 9 mai 2023
Thank you for taking the time to share your wonderful feedback regarding your recent stay. We are thrilled to see that you enjoyed a comfortable and accommodating stay and our delicious breakfast. It was a pleasure having you as our guests and we look forward to welcoming you back again soon.

10/10 Excellent

Natasha

Voyage en famille
Les points forts : Propreté
It was very nice
Séjour de 3 nuits en avril 2023
Réponse de Jennifer Ross le 5 mai 2023
Thank you for your wonderful review. We are pleased to see that you enjoyed your stay. We hope to welcome you back again soon.

8/10 Bien

Darrell

Les points forts : Propreté, personnel et service, équipements
Séjour de 3 nuits en avril 2023
Réponse de Jennifer Ross le 22 mai 2023
Thank you for your great rating. We hope to welcome you back again soon.

10/10 Excellent

Crystal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This stay was amazing! The service was above & beyond! Especially Bea; her customer service skills are unmatched in so many levels! When I return I will definitely be staying here again!
Séjour de 1 nuit en avril 2023
Réponse de Jennifer Ross le 18 avr. 2023
Thank you for your outstanding review. We are delighted to see that you enjoyed an excellent experience. We strive to go above and beyond to give all of our guests the best experience and I am very glad to hear that our team took such great care of you during your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Ara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very clean and the staff was very friendly. The location was convenient and next to everything. It was very quiet. I would definitely stay here again.
Séjour de 3 nuits en mars 2023
Réponse de Jennifer Ross le 4 avr. 2023
Thank you for your wonderful review. We are thrilled to see that you enjoyed your stay, our cleanliness, our location, and that our staff was so friendly. We look forward to welcoming you back again soon.

10/10 Excellent

Doris

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable. Exactly what we were expecting.
Séjour de 2 nuits en février 2023
Réponse de Jennifer Ross le 17 févr. 2023
Thank you for your wonderful feedback regarding your recent stay. We are please to see that you enjoyed a comfortable stay at the Homewood Suites Plano-Richardson. We hope to welcome you back again soon.

10/10 Excellent

NAZIH, SHREVEPORT

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Jennifer Ross le 10 mars 2023
Thank you for your wonderful rating. We are happy to see that you enjoyed your stay. We hope to welcome you back again soon.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Séjour de 6 nuits en décembre 2022
Réponse de Jennifer Ross le 6 janv. 2023
Thank you for taking the time to leave your feedback. Please contact us directly, so we can visit about your experience in more detail. We hope to welcome you back again soon.

10/10 Excellent

Tammy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
This was an emergency stay because of a broken pipe in our apartment. The accomodations were just what we needed after a very exhausting day. It is clean, full kitchen, separate bedroom and pet friendly. The hotel is in a good location close to highways etc...
Séjour de 1 nuit en décembre 2022
Réponse de Jennifer Ross le 5 janv. 2023
Thank you for your 10-star rating! We are thrilled to see that you had an excellent experience after an exhausting day. We look forward to welcoming you back.

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Jennifer Ross le 12 déc. 2022
Thank you for your 10-star rating. We are thrilled to see that you enjoyed your stay. We look forward to welcoming you back again soon.

10/10 Excellent

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022
Réponse de Jennifer Ross le 21 nov. 2022
Thank you for your wonderful rating. We are delighted to see that you enjoyed your stay. We look forward to welcoming you back again soon.