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Avis sur Hampton Inn & Suites-Dallas Allen

2.5 out of 5
Hampton Inn & Suites-Dallas Allen
830 West Stacy Road, Allen, TX

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 577 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 271 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 80 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 1000." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Positif. Tres proche de l'outlet. Un peu bruyant pour les chambes coté routes
Séjour de 3 nuits en janvier 2018

10/10 Excellent

Philippe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thé best
Excellent : le meilleur hôtel de notre séjour
Séjour de 1 nuit en août 2017

10/10 Excellent

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me and my mom loved the fact that we were 10 to 15 mins away from our main events that we had going on. Not only that but the breakfast area was all ways clean and I absolutely loved the couches.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 27 mai 2024
Catherine, thank you for sharing your experience at Hampton Inn & Suites Dallas-Allen. It's great to hear that our convenient location suited your plans and that you enjoyed the breakfast area and the comfortable couches. Our team members take pride in maintaining a welcoming environment. We're looking forward to welcoming you and your mom back soon!

10/10 Excellent

John

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Every item was top drawer. No complaints.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
John, thank you for your glowing review! The team at Hampton Inn & Suites Dallas-Allen is thrilled that everything met your expectations. We can't wait to welcome you back!

4/10 Médiocre

FEDERICO CASTRO

Voyage en famille
Les points forts : Personnel et service et équipements
Faltaba lo básico, desde vasos para cafe y limpieza del lugar
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Federico, gracias por compartir tus comentarios. Lamentamos que haya sentido que ciertos artículos esenciales y la limpieza no cumplieron con sus expectativas durante su estadía. Sus comentarios se han compartido con los miembros de nuestro equipo para garantizar mejoras. Esperamos que considere visitarnos nuevamente para experimentar las mejoras de primera mano.

10/10 Excellent

Vincent Robert, Tyrone

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Vincent Robert, thank you for the outstanding rating! The team at Hampton Inn & Suites Dallas-Allen looks forward to your next visit.

10/10 Excellent

MIRSA

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Mirsa, thank you for your stellar rating of Hampton Inn & Suites Dallas-Allen. We are thrilled you had an exceptional stay and look forward to hosting you again soon. Safe travels until then.

6/10 Satisfaisant

Sue

Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
We appreciate the feedback, Sue.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Bien

Celeste

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Celeste, thank you for your rating of the Hampton Inn & Suites Dallas-Allen. We hope all aspects of your stay met or exceeded your expectations, and we wish to welcome you back soon for an even better experience.

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was ideal for our team meet up and convenient location
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 25 avr. 2024
Christopher, it's wonderful to hear that Hampton Inn & Suites Dallas-Allen met your team's needs perfectly and the location was convenient for your meet up. It's always our pleasure to assist. We look forward to having you back whenever you next require a suitable spot for your team encounters.

10/10 Excellent

Cynthia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, love the area. Room was great. Liked the shower. Very clean.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 mars 2024
Cynthia, thank you for your feedback. Your praise for the Hampton Inn & Suites Dallas-Allen delights us. We're thrilled to hear you found our team members amicable and enjoyed the location. We always aim to provide well-appointed rooms and maintain high cleanliness standards. It's gratifying to read that you had a positive experience. We look forward to welcoming you back in the future.

10/10 Excellent

William

Voyage d’affaires, Voyage en couple
Les points forts : Équipements
Everything was well, will stay again.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
William, it's wonderful to hear that your stay at Hampton Inn & Suites Dallas-Allen went smoothly. We appreciate your support and are thrilled you'll join us again. Safe travels until then.

8/10 Bien

Samantha

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, the stay was good. I can’t complain about one night. The room seemed clean and everything was in working order. The staff could have been a little friendlier, but nothing to go crazy over.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Samantha, it's fantastic to hear you had an overall satisfying stay at the Hampton Inn & Suites Dallas-Allen. We are pleased that you found our accommodations to be clean and functional. However, it's regrettable to hear that our team members' hospitality didn't meet your expectations entirely. We strive to provide warm, welcoming service, and your comments will be used as a reminder for our team to always exceed our guests' expectations. We look forward to making your next visit even more enjoyable.

8/10 Bien

Valarie

Voyage en groupe
Les points forts : Équipements
The location is wonderful for me and my party needs
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 9 mars 2024
Valarie, it's uplifting to know that you found the location of Hampton Inn & Suites Dallas-Allen perfectly suited to your needs. We hope to welcome you and your party back for another remarkable stay soon.

10/10 Excellent

Kay, Kerens

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice prpperty
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 mars 2024
Thanks for the outstanding rating, Kay!We're delighted your time at Hampton Inn & Suites Dallas-Allen was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

maria eugenia nahle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 4 mars 2024
Maria, nous sommes ravis que vous ayez apprécié votre séjour au Hampton Inn & Suites Dallas-Allen. Il semble que notre hôtel ait répondu à vos attentes. Nous sommes impatients de vous accueillir à nouveau dans un avenir proche !

8/10 Bien

Gil

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the stores and good restaurants
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 2 mars 2024
Gil, we're delighted you appreciated the convenient location of Hampton Inn & Suites Dallas-Allen. Being within close proximity to wonderful shops and dining places is indeed an advantage. We're looking forward to welcoming you back on your next visit to Dallas.

10/10 Excellent

Charlie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable! Staff seemed happy and helpful!
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 26 févr. 2024
Charlie, it's wonderful to hear you found the Hampton Inn & Suites Dallas-Allen to be welcoming and comfortable. We're delighted our team members added to the positivity of your stay. Your positive review means a lot to us and we hope to serve you again in the future!

10/10 Excellent

Jan, Clyde

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were checked in by a very pleasant experienced young lady. The room was nice, clean and comfortable. Thank you for a pleasant stay.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 17 févr. 2024
Jan, we appreciate your high praise! It's wonderful to hear that you had such a positive experience with our team member at check-in at Hampton Inn & Suites Dallas-Allen. We're pleased you found your room to your liking and your stay enjoyable. Your kind words are cherished and we look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Leonardo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a fun staycation and plan to make it a regular visit here.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 12 févr. 2024
Leonardo, it's exceptional to see that you enjoyed your staycation at Hampton Inn & Suites Dallas-Allen. We're thrilled that we could contribute to your fun-filled experience and we're already looking forward to your regular visits.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Front desk lady wasn’t so friendly. She wouldn’t attempt to put my room key on my Hilton account app.
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 2 févr. 2024
We appreciate your candid feedback. It's important that all our guests feel welcomed upon arrival, and we're sorry that you didn't have that experience. Rest assured, we will address your concerns regarding the handling of your digital room key. We hope you'll give us another chance to create a better impression.

10/10 Excellent

Hilda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 26 janv. 2024
Thank you for the 5/5 rating, Hilda!It's excellent you enjoyed your time at Hampton Inn & Suites Dallas-Allen so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Satisfaisant

Mark

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 21 janv. 2024
We appreciate the feedback, Mark.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Satisfaisant

Victor

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 9 janv. 2024
Victor, it's evident from your rating that your experience did not meet your expectations. We're dedicated to improving the experience of every guest and invite you to share any specifics of your stay that could have been enhanced. This feedback will serve as a guide for us in making necessary improvements. We'd appreciate another chance to deliver an improved service to you in the future.

10/10 Excellent

Katherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed it
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Katherine, your succinct feedback is very much appreciated. We're glad to hear you enjoyed your stay at Hampton Inn & Suites Dallas-Allen. We sincerely hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 8 janv. 2024
Thanks for the perfect rating!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn & Suites Dallas-Allen.Have a wonderful day!

10/10 Excellent

Harry

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Harry, thank you for your time in leaving a review. We're delighted you stayed with us at Hampton Inn & Suites Dallas-Allen and look forward to welcoming you back again.

6/10 Satisfaisant

Tim

Voyage en couple
In the room itself, the pulldown privacy shade did not go all the way down leaving our window gap open a good 6 inches or so - not only is there a privacy issue, but in the morning the sun was beaming through. Both the solid shade & sheer layered shade was locked in place, seemingly designed/engineered as such so it could not be raised or lowered to see outside at all beyond the gap near the bottom.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Tim, thank you for sharing your experience. It's disappointing to hear that the room's window shade wasn't meeting your expectations. It seems like this may have affected both your privacy and comfort. Although the design of the shades is to provide a balanced mix of light and privacy, it sounds like it didn't serve its purpose in your case. Your feedback is invaluable and this issue will be reviewed with our team. We hope to have the opportunity to better serve you in the future.

4/10 Médiocre

Sandranel

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
My reservation specifically asked for a mobility access room because one of us is a bilateral amputee confined to a wheelchair. When we arrived at 6pm there were no accessible rooms available and they wanted to put us in a fifth floor room. It was New Year’s Eve and their solution was to check around with their sister properties to see what was available. We stayed in a “regular” room at the Allen property because it made no sense to go wandering around Dallas on New Year’s Eve trying to find a motel that could accommodate us. I made this reservation in early November. There is no excuse for giving away our room.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Sandranel, we sincerely apologize for the difficulties you experienced during your stay regarding the allocation of a suitable room type. It's absolutely essential for us to cater to the specific needs of all our guests and we understand your frustration. Rest assured, we'll work harder in future to prevent such mishaps and ensure you receive the room that you initially reserved. We appreciate your understanding and patience.

8/10 Bien

Shneidine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 26 déc. 2023
Shneidine, thank you for choosing the Hampton Inn & Suites Dallas-Allen and leaving a rating. We're glad your experience was positive, and we look forward to hosting you again in the future.

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 22 déc. 2023
Scott, thank you for the perfect rating for Hampton Inn & Suites Dallas-Allen. Our team is thrilled to see that your stay met your expectations. We hope to serve you again soon. Safe travels!

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 21 déc. 2023
Charles, thank you immensely for taking the time to rate the Hampton Inn & Suites Dallas-Allen. We're delighted to understand we met your expectations and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Rachanee

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 18 déc. 2023
Thank you for this excellent rating, Rachanee!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hampton Inn & Suites Dallas-Allen! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Jennifer

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great overnight stay!
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 18 déc. 2023
Jennifer, it's fantastic to hear that you had an enjoyable overnight experience at Hampton Inn & Suites Dallas-Allen. We certainly aim to please and your feedback confirms that we're achieving our goal. We look forward to having you with us again for another great stay.

10/10 Excellent

Lynn

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 18 déc. 2023
Thanks, Lynn! It's outstanding your time at Hampton Inn & Suites Dallas-Allen was fantastic. We can't wait until your next visit!

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
all ok
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 29 nov. 2023
Richard, we are delighted to learn your stay at Hampton Inn & Suites Dallas-Allen met your needs. It's our priority to ensure our guests feel well-taken care of. We hope to see you again soon.

10/10 Excellent

latonya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Right next to outlet. Friendly. Good breakfast
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Latonya, it's delightful to know you enjoyed your stay at Hampton Inn & Suites Dallas-Allen and took full advantage of our convenient location next to the shopping outlets. We're thrilled our breakfast options satisfied you and our amiable colleagues enhanced your experience. We hope to welcome you back for another exceptional visit.

10/10 Excellent

Myisha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really enjoyed our stay as we celebrated my daughter’s 8th Birthday!!
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 24 nov. 2023
Myisha, it's wonderful to hear that you had such an enjoyable experience while celebrating a special occasion at the Hampton Inn & Suites Dallas-Allen. We hope your daughter's 8th birthday was filled with joy and that we were able to contribute to these cherished moments. We look forward to welcoming you back for future celebrations.

6/10 Satisfaisant

Richard

Voyage en famille
The window shade did not work. I asked for it to be fixed, they said they would send someone up but did not. We were never offered to have the room serviced; it was not for the two days. Overall a reasonable place to stay but seemed a bit worn.
Séjour de 3 nuits en novembre 2023
Réponse de Customer Service le 20 nov. 2023
Richard, we appreciate your feedback. It's unfortunate to hear about the inconvenience with the window shade and the shortcoming in our follow-up service. We strive to ensure that each guest's room is serviced daily, and we shall revisit our procedures to improve in this area. We are also in the process of refreshing our property to provide a better experience. We are looking forward to hosting you again under improved conditions.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Only thing missing is a washer/dryer
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 18 nov. 2023
Since the lack of a washer/dryer was a minor inconvenience, we appreciate the feedback and will certainly give it due consideration. It's encouraging to hear that you enjoyed your stay at Hampton Inn & Suites Dallas-Allen regardless. We hope to welcome you back soon!

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
One housekeeping visit in a six day stay.
Séjour de 6 nuits en novembre 2023
Réponse de Customer Service le 13 nov. 2023
John, we appreciate your note about your recent visit to our Hampton Inn & Suites Dallas-Allen. We apologize if the frequency of housekeeping support didn't meet your expectations. Please rest assured, our team members strive to provide optimal service and comfort for all our guests. We value your feedback and will use it for improving our future guest experience. We hope to welcome you back for a more satisfying stay.

6/10 Satisfaisant

Toni

Les points forts : Propreté et personnel et service
Good visit
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 11 nov. 2023
Toni, thank you for sharing your feedback. We're glad to know that your visit was satisfactory. We constantly strive to enhance our guests' experience and look forward to seeing you again in the future.

10/10 Excellent

Brooke

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, newer carpet!
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 9 nov. 2023
Brooke, we're thrilled to hear about your satisfaction with the immaculate ambiance and the updated furnishing at Hampton Inn & Suites Dallas-Allen. We strive to maintain high standards and your feedback reaffirms the effort we put in. Looking forward to welcoming you back.

8/10 Bien

Francis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very neat property
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 23 oct. 2023
Francis, it's delightful to hear you appreciated our well-maintained Hampton Inn & Suites Dallas-Allen. We're glad your stay with us met your expectations and we look forward to hosting you again on your next visit. Safe travels!

8/10 Bien

Zach

Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 9 oct. 2023
We appreciate you sharing this positive rating, Zach!The comfort of our guests is important to us so we can't wait to see you back again at Hampton Inn & Suites Dallas-Allen. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful and easy to work with.
Séjour de 4 nuits en octobre 2023
Réponse de Customer Service le 7 oct. 2023
Jason, your kind words about the helpful nature of the Hampton Inn & Suites Dallas-Allen team members are appreciated. We're glad to hear they made your stay easier. We hope to see you again soon!

10/10 Excellent

Michelle

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 6 oct. 2023
Thanks for the fantastic rating, Michelle!It's outstanding we could exceed your expectations during your stay at Hampton Inn & Suites Dallas-Allen. We're all looking forward to your next stay with us.

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 4 oct. 2023
Daniel, it's wonderful to hear that your stay at the Hampton Inn & Suites Dallas-Allen met your expectations! We're grateful for your high rating and truly value your feedback. We're looking forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Bill

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 2 oct. 2023
Bill, thank you for taking the time to rate Hampton Inn & Suites Dallas-Allen. We're thrilled to know that your stay with us met your expectations and we eagerly look forward to welcoming you back in the future! Safe travels until then!

6/10 Satisfaisant

Jason

Voyage d’affaires
Les points forts : Personnel et service
They were under construction, had to shut the water off for 4 hours during my stay. Hallways need vacuum, Funny smell in the room.
Séjour de 5 nuits en septembre 2023
Réponse de Customer Service le 26 sept. 2023
Jason, we acknowledge the inconvenience you faced due to the ongoing construction. Please accept our sincere apologies for any discomfort caused by the temporary water shut-off and the cleanliness of the hallways. We do take room quality seriously and are interested in learning more about the unexpected odor you're mentioned. Your feedback is valuable and will help us improve our guest experience. We hope you'll give us another chance to serve you better in the future.