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Avis sur Four Points by Sheraton Dallas Arlington Entertainment District

3 out of 5
Four Points by Sheraton Dallas Arlington Entertainment District
2451 E Randol Mill Road, Arlington, TX

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 545 avis sur 1008." "
Note des voyageurs de 8 (Bien), d’après 226 avis sur 1008." "
Note des voyageurs de 6 (Satisfaisant), d’après 90 avis sur 1008." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1008." "
Note des voyageurs de 2 (Horrible), d’après 99 avis sur 1008." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Anne-Marie

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Weird for an hotel of this price to not offering room service (only on demand but even after we demanded it, still not done. We had to asked a second time (bynluck, we pass by our room in the afternoon. Otherwise, we would not have got it. A part from that, it was ok. Rhe shittle for the baseball ge was practical)
Séjour de 2 nuits en avril 2024
Réponse de Alexia, Front Office Manager le 12 avr. 2024
Hi Anne-Marie, thank you for your feedback. We apologize for the inconvenience regarding the room service delay. We'll address this issue with our team to ensure better service in the future. We're glad you found the shuttle service convenient and hope you enjoyed the rest of your stay. We appreciate your input.

6/10 Satisfaisant

Clément

Voyage en groupe
Les points forts : Propreté
Close to the sports stadium
Séjour de 3 nuits en juillet 2023
Réponse de Alexia, Front Office Supervisor le 30 juil. 2023
Hello ClementThank you for taking the time to provide your feedback. We hope you can give us another chance to turn your 3 stars into 5 stars. Please consider staying the next time you are in the Dallas-Fort Worth area. We hope to welcome you again.

8/10 Bien

Brandi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was fine however a bit noisy for my liking. The walls seem very thin and I could hear everything. Other than that it was fine.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jenifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Alexia, Front Office Manager le 23 mai 2024
Hello Jennifer, We're delighted to hear you enjoyed your stay with us!

10/10 Excellent

Dante

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Alexia, Front Office Manager le 23 mai 2024
HI Dante, Thank you for the perfect rating! We're glad you enjoyed your stay!

10/10 Excellent

James

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room needs to be cleaned at least once per two day without asking. But the front desk staff feedback very fast and friendly
Séjour de 4 nuits en mai 2024
Réponse de Alexia, Front Office Manager le 17 mai 2024
Hi James, Thank you for your kind words! We're delighted to hear that you found our front desk staff friendly. We appreciate your feedback about housekeeping and we will consider your comments when making improvements to our services. Thank you again for your feedback and hope to welcome you back for another great stay!

10/10 Excellent

Zenaida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Alexia, Front Office Manager le 17 mai 2024
Hello Zenaida, Thank you for the excellent rating. We're pleased to know you had a great experience with us.

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Alexia, Front Office Manager le 12 mai 2024
Hi Michael, Thank you for taking the time to give us a review. We hope to welcome you again for another satisfactory stay.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vert good
Séjour de 1 nuit en mai 2024
Réponse de Alexia, Front Office Manager le 8 mai 2024
Hi David, Thank you for leaving a review. We hope to welcome you again for another great stay!

2/10 Horrible

Troy Alan

Séjour de 1 nuit en mai 2024

10/10 Excellent

Peter H

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is very quiet, peaceful, and relaxing. The staff was very helpful and quick to help solve problems. I was very happy with my stay and would recommend it to any traveler.
Séjour de 1 nuit en avril 2024
Réponse de Alexia, Front Office Manager le 4 mai 2024
Hello Peter, Thank you so much for your glowing review! We're delighted to hear that you enjoyed your peaceful and relaxing stay with us. It's wonderful to know that our staff was able to assist you promptly and effectively. Your recommendation means a lot to us, and we can't wait to welcome you back for another exceptional experience.

4/10 Médiocre

Constance

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The property was quiet and has a nice staff but there was a huge bug in my room, the toilet wouldn’t flush, and the bathtub filled with water while I was showering so my partner couldn’t not take a shower before check out. Very disappointing
Séjour de 1 nuit en avril 2024
Réponse de Alexia, Front Office Manager le 2 mai 2024
Hi Constance, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced.

6/10 Satisfaisant

Joel

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Liked the no carpet in the rooms but rooms were way to echo
Séjour de 2 nuits en avril 2024
Réponse de Alexia, Front Office Manager le 2 mai 2024
Hi Joel, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced with the echo in your room. We hope to welcome you back for a much-improved stay.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was aesthetically pleasing and very comfortable. Thank you so much!
Séjour de 1 nuit en avril 2024
Réponse de Alexia, Front Office Manager le 26 avr. 2024
HI Michelle, We're delighted to hear you enjoyed your stay with us! Thank you for your kind words. We hope to welcome you again soon for another pleasant experience!

6/10 Satisfaisant

Juanito

Voyage en couple
Les points forts : Propreté et personnel et service
A walking distance to the sporting events location . With a shuttle services.
Séjour de 2 nuits en avril 2024
Réponse de Alexia, Front Office Manager le 18 avr. 2024
Hi Juanito, Thank you for your review. We are glad you were able to utilize the Arlington Trolley services for your sporting event. We hope to welcome you again soon!

8/10 Bien

Vonda

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very friendly. Room was nice. The price was better than other hotels in the area. The decor was a bit different. The same exact pictures were above both of the beds.
Séjour de 2 nuits en avril 2024
Réponse de Alexia, Front Office Manager le 13 avr. 2024
Hello Vonda, Thank you for sharing your feedback with us! We're delighted to hear that you found our staff friendly, enjoyed your room, and appreciated our competitive pricing. We take note of your comments regarding the decor and will certainly consider ways to enhance it for future guests. We apologize for any inconvenience regarding the identical pictures above the beds and will address this to ensure a more diverse decor. We hope to have the opportunity to welcome you back for an even better experience in the future!

8/10 Bien

Francine, Fountain Hills

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was in Arlington, midway between Dallas and Fort Worth, so we could easily visit both. Also, we were able to walk to Globe Life Stadium to take in a Ranger's game. Our room was nice, separated a living room and a bedroom. Although there was an on-site restaurant with limited hours, breakfast was not complimentary like many other hotel chains.
Séjour de 2 nuits en avril 2024
Réponse de Alexia, Front Office Manager le 12 avr. 2024
Hello Francine, thank you for sharing your experience with us! We're delighted to hear that you enjoyed our convenient location and the ease of access to the Globe Life Stadium. It's great to know that you found your room comfortable and appreciated the separate living room and bedroom layout. We'll take note of your feedback regarding our on-site restaurant hours and breakfast offerings for future improvements. We hope to welcome you back again soon!

6/10 Satisfaisant

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Iron was stained. Bar was out of stock
Séjour de 1 nuit en avril 2024
Réponse de Alexia, Front Office Manager le 12 avr. 2024
Hello Robert, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We'll address the issue with the stained iron and ensure it's promptly replaced. Additionally, we'll work to improve our stock levels at the bar to better meet our guests' needs. Thank you for bringing these matters to our attention.

8/10 Bien

Christyl

Les points forts : Propreté
Overall good. Downside-Pool was closed and it’s no shuttle service to the airport.
Séjour de 2 nuits en avril 2024
Réponse de Alexia, Front Office Manager le 12 avr. 2024
Hello Christyl, thank you for you feedback. We are glad to hear you had a overall good stay. Thank you for staying with us we hope to welcome you again soon.

2/10 Horrible

Dzianis

No rooms available
Séjour de 1 nuit en avril 2024
Réponse de Alexia, Front Office Manager le 9 avr. 2024
Hi Dzianis, Thank you for your rating. We appreciate your feedback and would like to learn more about your experience. If you have any specific comments or suggestions to share, please feel free to do so. Your input is important to us, and we aim to make improvements based on your feedback. We hope to have the opportunity to better serve you in the future.

4/10 Médiocre

Thomas

Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Alexia, Front Office Manager le 9 avr. 2024
Hi Thomas, Thank you for taking the time to leave a review. We hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

6/10 Satisfaisant

Beau

Voyage en famille, Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Horrible lighting in the rooms with very poor lay out of the hotel in general. Body wash and shampoo were very cheap and smelt bad.
Séjour de 1 nuit en avril 2024
Réponse de Alexia, Front Office Manager le 9 avr. 2024
Hi Beau, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the lighting in the rooms and the layout of our hotel. Your comments are invaluable to us as we continuously strive to improve our guests' experiences. We genuinely appreciate your honest feedback, as it helps us understand where we need to focus our efforts to enhance the overall guest experience. We hope you will consider giving us another opportunity to exceed your expectations during your next visit.

2/10 Horrible

Chris

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Alexia, Front Office Manager le 9 avr. 2024
Hi Chris, Thank you for taking the time to leave a review. We hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

10/10 Excellent

Ellen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en avril 2024
Réponse de Alexia, Front Office Manager le 4 avr. 2024
Hello Ellen, Thank you for taking the time to provide feedback about your stay with us. We are glad to hear you had a positive experience and hope to welcome you again for another great stay!

8/10 Bien

Rajwinder, Citrus Heights

It was pleasant stay, but property is old, it needs renovation.
Séjour de 2 nuits en mars 2024
Réponse de Alexia, Front Office Manager le 4 avr. 2024
Hi Rajwinder, Thank you for your feedback! We're glad to hear you had a good experience overall. We apologize for any inconvenience regarding the pool closure and appreciate your understanding. We'll strive to ensure all amenities are available for your next visit. We hope to welcome you back soon!

8/10 Bien

Tiffany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The stay was nice and quiet. Very clean. The staff was nice.
Séjour de 1 nuit en mars 2024
Réponse de Alexia, Front Office Manager le 4 avr. 2024
Hi Tiffany, We're delighted to hear that you enjoyed your stay with us and that our quiet atmosphere, cleanliness, and friendly staff contributed to a positive experience. Your kind words serve as encouragement to our team to maintain our high standards of service. We look forward to welcoming you back for another enjoyable stay soon!

2/10 Horrible

Karltrell

Les points faibles : Infrastructures et conditions de l’hébergement
It’s bed bugs covers stink staff poorly trained
Séjour de 2 nuits en mars 2024
Réponse de Alexia, Front Office Manager le 31 mars 2024
Thank you for sharing your feedback with us. We take reports of bed bugs very seriously, and I want to assure you that we have conducted a thorough inspection of our facilities and found no evidence of bed bugs. We apologize if your experience did not meet your expectations, and we will address your concerns about staff training to ensure a better experience for our guests in the future.

10/10 Excellent

Dylan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 5 nuits en mars 2024
Réponse de Alexia, Front Office Manager le 27 mars 2024
Hi Dylan, Thank you for taking the time to leave a review. We are glad to see you had a great experience here with us. We hope to welcome you again for another 5/5 stay!

8/10 Bien

Bryan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for 5 nights, staff was friendly, was clean. I did ask for the room to get serviced. It didn’t the day I asked, but it did the next day. Overall it’s good for when you’re out and about and just using it for sleep like we did.
Séjour de 5 nuits en mars 2024
Réponse de Alexia, Front Office Manager le 30 mars 2024
Hi Bryan, Thank you for sharing your experience! We're delighted to hear that you found our staff friendly and our hotel clean during your five-night stay. We apologize for any inconvenience regarding the delay in servicing your room, but we're glad to hear that it was taken care of promptly the following day. We appreciate your feedback and hope to welcome you back for another comfortable stay soon!

10/10 Excellent

Gabriela

Voyage en famille
Les points forts : Équipements
The staff was really friendly and the room was exceptional.
Séjour de 1 nuit en mars 2024
Réponse de Alexia, Front Office Manager le 27 mars 2024
Hello Gabriela, Thank you for your review. We are elated to hear about your positive experience with our staff and your exceptional room. We look forward to welcoming you again soon!

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean room. Comfy beds
Séjour de 1 nuit en mars 2024
Réponse de Alexia, Front Office Manager le 27 mars 2024
Hello Lisa, We appreciate you taking the time to write a review. We are happy to hear you had a nice, clean stay and enjoyed our comfortable beds. We hope to see you again soon!

10/10 Excellent

Sabrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and quiet, staff super helpful and friendly
Séjour de 1 nuit en mars 2024
Réponse de Alexia, Front Office Manager le 27 mars 2024
Hello Sabrina, Thank you for taking the time to write a 5/5 review! We are glad you had a positive experience with our staff and were able to enjoy a clean, quiet atmosphere. We hope to welcome you again soon for another exceptional stay.

10/10 Excellent

Rafael

Séjour de 3 nuits en mars 2024
Réponse de Alexia, Front Office Manager le 13 avr. 2024
Hi Rafael, Thank you for taking the time to leave us a 5-star review! We appreciate your positive feedback and are thrilled to hear that you had a great experience during your stay. We hope to welcome you back again soon.

6/10 Satisfaisant

Luis

Séjour de 3 nuits en mars 2024
Réponse de Alexia, Front Office Manager le 27 mars 2024
Hi Luis, thank you for taking the time to leave a review. We appreciate your rating and hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

10/10 Excellent

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall nice
Séjour de 1 nuit en mars 2024
Réponse de Alexia, Front Office Manager le 15 mars 2024
Hi Margaret, Thank you for taking the time to write a 5/5 review. We are so happy to hear you had a overall nice stay with us. We hope to welcome you again soon.

2/10 Horrible

Andrew

Les points faibles : Propreté
As soon as i check in take a bath and ready to go to bed there was roaches flying around in my room i had to check out and leave and i didn't get back a refund
Séjour de 1 nuit en février 2024
Réponse de Alexia, Front Office Manager le 15 mars 2024
Hi Andrew, We apologize for the unpleasant experience you encountered during your stay. It's certainly not the standard we strive to uphold. Rest assured, we take issues like this very seriously and have addressed the matter with our housekeeping team to ensure it doesn't happen again. We appreciate you taking the time to provide feedback.

8/10 Bien

William

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Smelly
Séjour de 1 nuit en mars 2024
Réponse de Alexia, Front Office Manager le 11 mars 2024
Hi William, Thank you for your honest feedback. We hope to welcome you again soon.

10/10 Excellent

Frances

Séjour de 2 nuits en mars 2024
Réponse de Alexia, Front Office Manager le 30 mars 2024
Hello Frances, Thank you for taking the time to leave us a review! We're thrilled to see that you had a flawless experience during your stay. We look forward to welcoming you back again soon!

10/10 Excellent

Tahlia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en mars 2024
Réponse de Alexia, Front Office Manager le 9 mars 2024
Hi Talia, Thank you for taking the time to give us feedback about your recent stay with us. We hope to see you again soon for another 5/5 stay!

10/10 Excellent

April

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beds were comfortable, bar is closed on Sunday so we were sad about that. Would stay here again.
Séjour de 1 nuit en mars 2024
Réponse de Alexia, Front Office Manager le 4 mars 2024
Hi April, Thank you for your 5/5 review! We apologize for the bar being closed Sunday. We are glad you were able to enjoy our comfortable beds. We look forward to welcoming you for another great stay.

10/10 Excellent

Alexandria

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was nice and the place was nice. Except they do not serve dinner but the bar is open.
Séjour de 7 nuits en février 2024
Réponse de Alexia, Front Office Manager le 28 févr. 2024
Hi Alexandria, Thank you for taking the time to complete a review. We are glad to hear you had a nice experience during your stay. We hope to see you again soon!

10/10 Excellent

Stephanie, Redfield

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel, friendly staff and clean rooms.
Séjour de 1 nuit en février 2024
Réponse de Alexia, Front Office Manager le 24 févr. 2024
Hi Stephanie, Thank you for writing a review. We are glad to hear you enjoyed your stay. We look forward to welcoming you again for another 5/5 experience.

10/10 Excellent

Demetrius

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Alexia, Front Office Manager le 23 févr. 2024
Hello Demetrius, Thank you for taking the time to leave a perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. We appreciate your support and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay, Great price
It is an excellent location close to the stadiums and Six Flags, which is what we were looking for. The staff were very friendly, the rooms were clean (except the microwave) and the beds were comfy. For the price, it was an excellent find.
Séjour de 1 nuit en février 2024
Réponse de Alexia, Front Office Manager le 23 févr. 2024
We're thrilled to receive your perfect rating and hear about your positive experience! It's fantastic to know that our location near the stadiums and Six Flags was ideal for your visit, and we're glad you found our staff to be friendly and our rooms clean. Thank you for your feedback regarding the microwave; we'll certainly look into that. We're delighted to have provided you with excellent value for your stay. We can't wait to welcome you back again soon!

8/10 Bien

noel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Alexia, Front Office Manager le 23 févr. 2024
Hi Noel, Thank you for taking the time to write a review. We appreciate your feedback and look forward to welcoming you again soon.

10/10 Excellent

barney

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nica and friendly staff
Séjour de 1 nuit en février 2024
Réponse de Alexia, Front Office Manager le 17 févr. 2024
Hi Barney, We appreciate you taking the time to share feedback about your stay with us. We are so glad to hear our staff was nice and friendly. We hope to see you again soon for another great stay!

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Alexia, Front Office Manager le 17 févr. 2024
Hi Brian, Thank you for taking the time to complete a review. We are so happy to hear you had a 10/10 experience with us, we hope to welcome you again for another amazing stay!

10/10 Excellent

Jadyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Alexia, Front Office Manager le 14 févr. 2024
Hi Jadyn, Thank you providing feedback about your stay. We're delighted to receive a perfect score from you! Thank you for choosing to stay with us.

10/10 Excellent

Jasmine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Friendly host and a clean and comfortable room.
Séjour de 1 nuit en février 2024
Réponse de Alexia, Front Office Manager le 14 févr. 2024
Hi Jasmine, Thank you for your kind words! We're delighted to hear that you found our host friendly and your room comfortable. We hope to welcome you back soon!