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Avis sur Best Western Dallas Inn & Suites

2.5 out of 5
Best Western Dallas Inn & Suites
250 Orchard Drive, Dallas, OR

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 246 avis sur 539." "
Note des voyageurs de 8 (Bien), d’après 191 avis sur 539." "
Note des voyageurs de 6 (Satisfaisant), d’après 64 avis sur 539." "
Note des voyageurs de 4 (Médiocre), d’après 21 avis sur 539." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 539." "

8,8/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Virginia

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I agree with other reviewers this hotel needs to be updated. Seemed clean enough, but a bit run down compared to other Best Westerns I've stayed in. Fridge was barely cool so I put a bucket of ice in it to keep my food cold. Everything else ok; staff was friendly.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Heather

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean, quiet, and staff was very nice.
Séjour de 2 nuits en avril 2024
Réponse de Tori Gouveia le 30 avr. 2024
Thank you for your review and stay with us! Have a wonderful day!

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

8/10 Bien

Barney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice stay
Séjour de 2 nuits en avril 2024
Réponse de Tori Gouveia le 30 avr. 2024
Thank you for your review and stay with us! Have a wonderful day!

6/10 Satisfaisant

Brandi

Séjour de 2 nuits en avril 2024

8/10 Bien

Gess

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There were no washcloths in the bathroom, the body wash was nearly empty (or maybe just didn't work well?), and single ply toilet paper is like sandpaper.
Séjour de 1 nuit en avril 2024
Réponse de Tori Gouveia le 25 avr. 2024
I am so sorry we did not meet your expectations, I hope we can give you a better experience in the future. Have a great day!

10/10 Excellent

Terry

Séjour de 1 nuit en avril 2024
Réponse de Tori Gouveia le 25 avr. 2024
Thanks for staying with us! Have a great day!

10/10 Excellent

Gale

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Hotel was nice. And the room was clean. The Breakfast in the morning is good. The only thing that we notice was the bathroom sink dud not drain well. But everything else was fine. Thanks Dean & Gale Riley.
Séjour de 1 nuit en avril 2024
Réponse de Tori Gouveia le 17 avr. 2024
Thank you for your stay at our property! Have a great day!

6/10 Satisfaisant

Cynthia, York

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
There was a burst pipe when I checked in which they failed to mention until after the check in process was so there was no water for a couple of hours.
Séjour de 1 nuit en avril 2024
Réponse de Tori Gouveia le 17 avr. 2024
So sorry we didn't meet your expectations, we will use this as a training moment to implement in the future. Have a great day!

4/10 Médiocre

Darrin

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The vanity sink was leaking and kept my wife up all night. There was no soap in the shower and only two towels
Séjour de 1 nuit en avril 2024
Réponse de Tori Gouveia le 17 avr. 2024
So sorry we didn't meet your expectations, we will use this as a training moment to implement in the future. Have a great day!

4/10 Médiocre

Glen

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Unfortunately, our experience on this stay was not nearly as good as the last visit. We found dark stains on the pillow, trash behind the night stand, and the room smelled of cigarettes (non smoking room). We tried to relay this information, but we could not find an English speaking staff member before checking out. Probably will pass next time.
Séjour de 1 nuit en mars 2024
Réponse de Tori Gouveia le 28 mars 2024
Glen, I am so sorry for the inconvenience and issues you had during your stay. We will make sure we utilize what has been shared and use it as training moments among the staff.I hope you have a great day

8/10 Bien

Connie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Tori Gouveia le 27 mars 2024
Thanks for staying with us!

8/10 Bien

Walter, salisbury

Séjour de 2 nuits en février 2024
Réponse de Tori Gouveia le 27 mars 2024
Thanks for staying with us!

10/10 Excellent

ana

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Customer service was great!
Séjour de 1 nuit en février 2024
Réponse de Tori Gouveia le 27 mars 2024
Thanks for staying with us!

8/10 Bien

Gwen

Voyage d’affaires
Les points forts : Personnel et service
Standard room no frills
Séjour de 1 nuit en février 2024
Réponse de Tori Gouveia le 27 mars 2024
Thanks for staying with us!

2/10 Horrible

Gary

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Tori Gouveia le 13 févr. 2024
Dear Gary, I am so sorry we did not meet your expectations at the property. We hope we can make it up to you in the future. Have a wonderful day!

8/10 Bien

Gwen

Voyage d’affaires
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Tori Gouveia le 13 févr. 2024
Dear Gwen, thank you for your most recent stay at our property. We hope you have a wonderful day!

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Tori Gouveia le 12 janv. 2024
Dear Charles, thank you for being a guest here at our property. I hope you have a wonderful day!

8/10 Bien

Connie

Séjour de 1 nuit en décembre 2023
Réponse de Tori Gouveia le 12 janv. 2024
Connie, thank you for being a guest here at the property, I hope you have a wonderful day!

8/10 Bien

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The sink drain was clogged. Front desk staff were kind and provided draino and also offered to pour it for us. I think they did the best they could. Housekeeping should ensure however that the drains drain properly after they have cleaned them to prevent this from happening in the future.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Shane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was fantastic!
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

MARC

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Multiple mold spots on bathroom walls. Otherwise the place is good.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Joye

Séjour de 1 nuit en novembre 2023
Réponse de Tori Gouveia le 12 janv. 2024
Joye,thank you for your stay here at the property. We hope you have a wonderful day!

10/10 Excellent

Ronnel, Lynnwood

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean facilities. Friendly staff
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Preston

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was super nice. Room was clean and comfortable.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Rob

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Daddy daughter night out
Daddy daughter night out, was a decent breakfast and resemble price
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Jerome T

It is a fine, average hotel experience.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Chrissie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lance at the front desk was very nice and informative. Made checking in easy.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Michael

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The fact that you put me in a room that had a nasty party the night before The front desk told me so when I made him com upstairs and smell it ! Stinky disgusting smoke an filthy smell. I will never stay there again. Had to Carry my luggage upstairs ! Come on now really Calling for service is stupid. Get rid of your door signs no one is going to disturb anyone anyways because there no service unless you call The only u have going for u is the 2 men at the front desk were very nice. The rest was CRAP
Séjour de 4 nuits en septembre 2023

4/10 Médiocre

Heidi

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love staying at Best Westerns. This one was the dirtiest inclusive the carpets, furniture, and walls. The carpet had debris and looked like it hadn’t been vacuumed. There was white stuff on the chair that looked like male bodily fluid and what looked like vomit on the wall/Walmart and phone cord. It was gross. Someone had a good time in this room, but it wasn’t me!! The towels were thin and small too.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2023

10/10 Excellent

David

Séjour de 5 nuits en août 2023

6/10 Satisfaisant

Leah

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Eric

Séjour de 1 nuit en août 2023
Réponse de Tori Gouveia le 5 sept. 2023
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work

6/10 Satisfaisant

Ralph

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The facility was dirty as well as the room. The bed was very uncomfortable.
Séjour de 1 nuit en août 2023
Réponse de Tori Gouveia le 25 août 2023
Dear Ralph, thank you for your recent stay at our property. We are so sorry we did not meet your expectations, we hope we can change that in the future for you. Have a great day!

8/10 Bien

Brenda

Les points forts : Personnel et service
Séjour de 3 nuits en août 2023
Réponse de Tori Gouveia le 25 août 2023
Dear Brenda,thank you so much for your recent stay at our property! We appreciate the positive feedback, and hope to see you again in the future!

10/10 Excellent

Donald, Mount Vernon

Séjour de 1 nuit en août 2023
Réponse de Tori Gouveia le 13 sept. 2023
Thank you so much for your positive review!

10/10 Excellent

Stephen

Voyage en famille
It was very easy to check in and the room is wonderful!
Séjour de 1 nuit en août 2023
Réponse de Tori Gouveia le 25 août 2023
Dear Stephen,thank you so much for your recent stay at our property! We appreciate the positive feedback, and hope to see you again in the future!

6/10 Satisfaisant

David

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Tori Gouveia le 25 août 2023
Dear David,thank you so much for your recent stay at our property! We appreciate the positive feedback, and hope to see you again in the future!

2/10 Horrible

Travis

Séjour de 1 nuit en juillet 2023
Réponse de Tori Gouveia le 25 août 2023
Dear Travis, thank you for your recent stay at our property. We are so sorry we did not meet your expectations, we hope we can change that in the future for you. Have a great day!

2/10 Horrible

Leonard

Voyage en groupe
Les points faibles : Personnel et service
The management of this property needs training on how to survive in the hospitality business. Never have we been greeted or treated so poorly. From rooms smelling of smoke to faulty locks and caustic attitude when trying to resolve the issues… Avoid this Best Western and go elsewhere, anywhere.
Séjour de 3 nuits en juillet 2023
Réponse de Tori Gouveia le 4 août 2023
Dear Leonard, I am the front office manager at the hotel, and though I did not personally handle the situation, I was made aware. I am very sorry you or the guests you booked for, did not receive the care you had hoped. I am very proud of my staff and take pride in the work that they do every single day. Sometimes, there are situations we can not help. The room that you were in, it used to be an old smoking room years and years ago, this is something we have tried to manage. As far as the locks, they were not faulty, the batteries had died, and the young woman working Front Desk is not trained on how to change the locks. The General Manager was at urgent care when she called him to come help, and he came as soon as he could. Now, again, this is not the experience we had hoped for you, but as a business, and people, we are human and we expect to have guests understand that some times things happen that are out of our control. We do our very best. I hope you take care.

10/10 Excellent

Gale

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean and quite.
Séjour de 1 nuit en juillet 2023
Réponse de Tori Gouveia le 4 août 2023
Dear Gale, thank you for your recent stay at our property. We appreciate the feedback and hope you have a wonderful day.

10/10 Excellent

Sharon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
staff was very friendly and helpful. The room needed more light, difficult to find a good place to read.
Séjour de 1 nuit en juillet 2023
Réponse de Tori Gouveia le 21 juil. 2023
Dear Sharon,thank you so much for your recent stay at our property! We appreciate the positive feedback, and hope to see you again in the future!

8/10 Bien

Melissa

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Our room was very clean and comfortable. Breakfast was great. Spa was lovely after a long day of driving. My only thing was the young girl checking us in acted like she didn't like people in general what so ever. Really struggled to be engaging or friendly.
Séjour de 1 nuit en juillet 2023
Réponse de Tori Gouveia le 18 juil. 2023
Hi Melissa! Thank you so much for staying with us and the kind review. I am so sorry you didn't receive the customer service you were hoping for at check in, I hope we can make that up to you in the future, and I will definitely be talking with my staff! I hope you have a wonderful day!

8/10 Bien

Veronica

Voyage en couple
Les points forts : Propreté et personnel et service
Convenient location, reasonable price. Just a bit worn.
Réponse de Tori Gouveia le 11 juil. 2023
Dear Veronica,thank you for your recent stay at our property. We hope we can accommodate you again in the future! Have a wonderful day.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful
We enjoyed our stay there. Great hotel, our room was clean and spacious and the staff were friendly. I highly recommend it. We liked it and will return to this hotel again.
Séjour de 1 nuit en juillet 2023
Réponse de Tori Gouveia le 11 juil. 2023
Dear Guest,Thank you for your recent stay at our property and the positive review. We hope we can accommodate you again in the future! Have a wonderful day!

10/10 Excellent

BERNARD

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
New and clean
Séjour de 1 nuit en juillet 2023
Réponse de Tori Gouveia le 11 juil. 2023
Dear Bernard,Thank you for your recent stay at our property and the positive review. We hope we can accommodate you again in the future! Have a wonderful day!

4/10 Médiocre

Victoria

Séjour de 1 nuit en juillet 2023
Réponse de Tori Gouveia le 4 août 2023
Dear Victoria, thank you for your recent stay at our property. We appreciate the feedback and hope you have a wonderful day.

6/10 Satisfaisant

Lori

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
The bed was very hard!! Nightstands had a lot of dust on shelf and carpet edges not vacuumed. Price was high for the quality of the room. On the bright side a very good breakfast is offered with stay
Séjour de 1 nuit en juillet 2023
Réponse de Tori Gouveia le 4 juil. 2023
Dear Lori,I'm sorry we did not meet your expectations, but thank you for staying with us. I hope we can make it up to you in the future. Have a wonderful day and happy 4th!

10/10 Excellent

Mary

Séjour de 2 nuits en juin 2023
Réponse de Tori Gouveia le 27 juin 2023
Dear Mary,Thank you for your recent stay at our property. We hope we can accommodate you again in the future and hope you have a wonderful day!