Piscine extérieure

Avis sur Peninsula Hotel Danang

5 out of 5
Peninsula Hotel Danang
84 Vo Nguyen Giap, Ward Man Thai, Son Tra District, Da Nang

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 149 avis sur 211." "
Note des voyageurs de 8 (Bien), d’après 46 avis sur 211." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 211." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 211." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 211." "

9,4/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Yves

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel charmant et intentionnée hôtel très propre literie de bonne qualité rien à redire
Séjour de 8 nuits en janvier 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 1 févr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

joaquim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique
Fantastique. Superbe vue sur la mer. Personnel très professionnel et aimable. Tea time très appreciable.
Séjour de 3 nuits en mai 2023
Réponse de Guest Experience Manager le 3 juin 2023
Dear Mr./Ms. Joaquim,Thank you for taking your precious time to share your own experience. We are delighted to hear that you had an excellent time with us. Your satisfaction is a big present to us, and that motivates us a lot. We always keep going to improve our services to make the guest experience better and better. We hope to welcome you again shortly.Best regards Peninsula Hotel Team with love 3

10/10 Excellent

joaquim

Séjour de 1 nuit en mai 2023
Réponse de Guest Experience Manager le 17 mai 2023
Dear Mr./Ms. JoaquimThank you for taking your precious time to share your own experience. We are delighted to hear that you had an excellent time with us. Your satisfaction is a big present to us, and that motivates us a lot. We always keep going to improve our services to make the guest experience better and better.We hope to welcome you again shortly.Best regards Peninsula Hotel Team with love 3

10/10 Excellent

Joseph

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff with fabulous service. Immaculately clean. People couldn't be friendlier and the beach and ocean views were stunning@
Séjour de 5 nuits en mai 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 15 mai 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Vincent

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome stay,, love the everything!
Séjour de 2 nuits en mai 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 15 mai 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 Bien

Daiki

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 4 nuits en mai 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 15 mai 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 Bien

Yuki

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ビーチの近くで周囲にはあまり何もありません。静かさを求めてきました。施設も綺麗で、ご飯も美味しかった。ただ昼ごはんが周囲にシーフードと韓国料理しか見つけられなかったです。おそらく大人数でワイワイと行くのにいいホテル。 私の目的はプールでしたが、人数の割には小さすぎたように思います。以下の張り紙をして欲しい。 1.プールのなかに痰や唾を吐かない。痰や唾が浮いていました。実際、吐いている現場を見ました。 2.飛び込まない。小さなプールなのにいきなり飛び込まれるので、頭から水を浴びました。コンタクトレンズをしているので困りましたし、そもそも危険です。 3.ジャンプしない。上記と同様の理由です。 4.大声を出さない。多少のことは仕方がないとはいえ、あまりに度を超えた大声はどうかと思います。 真剣にゴーグルをつけて泳ぐ方が多かったですね。リゾートでの過ごし方はいろいろですが、静かにのんびりしたい人は目的がちょっと違うかもしれないです。朝の6時や夜の7時に行っても団体さんがいらっしゃって、いつも混んでました。 あとはフロントは人に寄るのでしょうが、あまり英語は通じないです。自分が選んだプランも覚えてなかったため、ラウンジやアフタヌーンティの説明を求めて、「無料freeですか?」と聞いたら、「freeってどういう意味ですか」と何度も詰問されてしまい、「ああ、お金払うんですね、すみません」と謝ることになり、なんだか非常識な人になったみたいになってしまい、恥ずかしかったです。しかしその他も、いろいろな説明に今でも本当にそうだったのかと疑問が残ることはあります…。 毎日スパのサービスがあるということだったのですが、想像とは違って、サウナかミストが選べるだけで、ジャグジーは使えなかったので、私のプランは風呂なしで、ちょっと残念でした。 エクスペディアのゴールドなので部屋のアップグレードやレイトチェックアウトが可能なはずなのですが、交渉を諦めました。アメリカに在住していたこともあり、私の英語力のせいではないとは思います。
Séjour de 4 nuits en avril 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 8 mai 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 Bien

Nobuyuki, Edogawa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 8 mai 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

6/10 Satisfaisant

Yuki

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
お湯が、ぬるすぎる。 フロントスタッフに英語も通じづらく対応が良くなかった。 プールは過ごした良かった
Séjour de 2 nuits en avril 2024
Réponse de Ms. Joey Pham Marketing and Communication Manager le 27 avr. 2024
Dear Valued Customer,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are invaluable, and we appreciate your honesty. Rest assured, we are taking your concerns seriously and will use them as valuable lessons to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

10/10 Excellent

daikichi

Séjour de 2 nuits en avril 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 15 mai 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

4/10 Médiocre

Dr Puneet

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was dirty, noisy, inconvenient and congested. Staff was not cooperative at all. We visited as a couple and are very disappointed.
Séjour de 3 nuits en avril 2024
Réponse de Ms. Joey Pham Marketing and Communication Manager le 27 avr. 2024
Dear Valued Customer,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are invaluable, and we appreciate your honesty. Rest assured, we are taking your concerns seriously and will use them as valuable lessons to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

10/10 Excellent

Tuan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great! Would recommend this property.
Séjour de 4 nuits en avril 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 22 avr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Yusuke

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
いいホテルでした
Séjour de 4 nuits en avril 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 22 avr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

junko

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and clean and spacious room. It was comfortable stay for 9days !
Séjour de 9 nuits en mars 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 22 avr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Shaffiq

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet. Good service
Séjour de 4 nuits en avril 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 11 avr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

4/10 Médiocre

Manuel Antonio

Voyage en couple
Didn’t meet expectations
Séjour de 2 nuits en avril 2024
Réponse de Ms. Joey Pham Marketing and Communication Manager le 8 avr. 2024
Dear Mr/Ms. Manuel Antonio,We appreciate you bringing your concerns to our attention. Your feedback is incredibly important to us, and we regret that your booking experience did not meet your expectations. The no-show charge is applied in line with our cancellation policy, and it was informed to you accordingly. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvementsThank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warm regards,

10/10 Excellent

Jun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 11 avr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heerlijk hotel aan het strand van Da Nang. Rooftop pool en ontbijtruimte met mooi uitzicht.
Séjour de 3 nuits en avril 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 11 avr. 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Nadezda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very professional, friendly, polite and extremely helpful stuff. Breathtaking view. Delicious food. Highly recommend
Séjour de 4 nuits en mars 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 4 avr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

2/10 Horrible

Vicky

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
飯店人員沒有服務熱忱,跟這次旅程住過的Bay Capital Hotel和Cozy Savvy Boutique Hotel的櫃檯,行李員,餐廳人員,健身房人員比起來,Peninsula Hotel的服務人員都不會笑,不友善,不主動. 房間的所有毛巾都很舊還破掉拉鬚,冰箱不冷而且飲料是暖的,請工務進來查看,用雷射溫度計顯示是9.9度,但是飲料是22度...,並且表示所有房間的冰箱都一樣,等他們離開後,我們把冰箱拉出來看,結果冰箱調節溫度在高溫.....難怪飲料都不會冷! 再來是SPA按摩完,按的很不怎麼樣,按摩師還用翻譯軟體跟我要小費,不讓我離開! 最後是點客房餐飲,我重複了3次,對方也複誦無誤,但是送來的餐點有一道湯是錯誤的!致電表達後,是有補送正確湯品來~ 飯店正對面的沙灘很髒,沙質很硬,有腐臭味,必須要走到很遠才能讓小孩玩水玩沙,很可惜~
Séjour de 2 nuits en mars 2024
Réponse de Ms. Joey Pham Marketing and Communication Manager le 29 mars 2024
Dear Valued Customer,We appreciate you bringing your concerns to our attention. Your feedback is incredibly important to us, and we regret that your stay did not meet your expectations. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvementsThank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warm regards,

10/10 Excellent

??

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 23 mars 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Dennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 23 mars 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

6/10 Satisfaisant

Gennie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
No hot water.
Séjour de 2 nuits en mars 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 23 mars 2024
Dear Mr/Ms. Gennie,Thank you for sharing your feedback about your recent stay. We're truly sorry to hear about the challenges you faced. Your comments have been shared with our team, and we are actively taking steps to rectify the issues you mentioned. We appreciate your patience and understanding.Guest satisfaction is our top priority, and your review will catalyze positive change. We hope to have the opportunity to welcome you back in the future and offer you an improved experience.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Kasahara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ホテルは新しく素晴らしいです。 周辺はビーチしかないですが、私達はツアーを手配したり、ホテルでプールや無料アフタヌーンティーを利用したので、充分満喫しました。
Séjour de 3 nuits en mars 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 14 mars 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 Bien

Hiroki

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 14 mars 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 Bien

MAKI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
朝食のビッフェは種類豊富で美味しかった。またプールも開放感があって良かった。
Séjour de 2 nuits en mars 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 14 mars 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Tanaka

Séjour de 2 nuits en mars 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 4 avr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Yuji

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ホテルのスタッフは皆さんとても親切で、フレンドリーでした。チェックインの時間は午後2時ですが、午後1時に到着した私たちにチェックインをさせて部屋に入れてくれました。28階のラウンジの朝食は、素晴らしい景色を見ながら食べることができました。部屋からの眺めも素晴らしく、とても満足の行く滞在になりました。ありがとうございました。
Séjour de 2 nuits en mars 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 14 mars 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Jocelyn S

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a great experience from the food to the staff. Excellent room and service!!!! Would like to especially commend Quyen in the front desk for being so nice and helpful!
Séjour de 6 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 8 mars 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Takashi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
施設良好、スタッフも親切
Séjour de 4 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 29 févr. 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 Bien

cyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room smelled very bad after clean up, possibly because of the dirty mop.
Séjour de 3 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 28 févr. 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here and we regret that the cleaning did not meet your expectations. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvementsThank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 Bien

Aashna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a great hotel with beautiful views. Staff is great. However, my only complaint is the bedding - seems a little cheap. You can hear the springs creaking in the mattress and it's not soft either. The blanket and sheets seem low quality.
Séjour de 4 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 19 févr. 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here and we regret that the bedding did not meet your expectations. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvements.Thank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

ShihYi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 4 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 19 févr. 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Ailada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 15 févr. 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

UKJIN

Séjour de 3 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 15 févr. 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 Bien

Shih Chieh

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
設備很棒,櫃台服務都很好,但清潔有待加強
Séjour de 4 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 15 févr. 2024
Dear Valued Customer,Thank you for taking the time to share your feedback following your recent stay at our hotel. We sincerely appreciate your kind words and are thrilled to hear that you enjoyed your overall experience with us.However, we regret to learn that the cleanliness of our facilities did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. Rest assured, we take your feedback seriously and are committed to addressing the issues you've raised. Our team will be working diligently to make the necessary improvements to ensure a better experience for all our guests.Your valuable feedback helps us identify areas for improvement, and we are grateful for your insights. We hope to have the opportunity to welcome you back in the future and demonstrate the exceptional service we strive to provide.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Skønt sted.
Séjour de 3 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 15 févr. 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Carol-Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing stay
Staff were fantastic at this hotel. We had a lovely time here. Our only suggestion would be to include a hand rail for entering into the shallow end of the lovely pool for safety.
Séjour de 5 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 15 févr. 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

8/10 Bien

Farhad

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The room was very nice and clean. Afternoon tea 👍 easy to get transportation. I don’t know about the other floor, but the 23,25 floor definitely need air freshener! We can’t wait to get into the elevator.
Séjour de 2 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 15 févr. 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us. We are delighted that you enjoyed your time here and we regret that have something did not meet your expectations. We are committed to addressing the issues you've raised and will be working diligently to make necessary improvements.Thank you for helping us identify areas where we can do better. We hope you'll give us another chance to show you the exceptional service we are capable of providing.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Noriko

Séjour de 3 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 15 févr. 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Yamaya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 4 nuits en février 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 7 févr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Lucia C

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en janvier 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 7 févr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

CHING INN

Séjour de 4 nuits en décembre 2023
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 7 févr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

JAY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 1 févr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Sam

Séjour de 4 nuits en janvier 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 1 févr. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Dustin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything Good ❤️
Séjour de 3 nuits en janvier 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 29 janv. 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Juan Carlos

Séjour de 3 nuits en janvier 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 29 janv. 2024
Dear Valued Customer,It warms our hearts to receive your wonderful feedback! Thank you for taking the time to share your experience. We are thrilled to know that our efforts to make your stay exceptional were successful. Your kind words motivate us to continually strive for excellence. We look forward to the pleasure of serving you again in the future.Warm regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Thi

Séjour de 5 nuits en décembre 2023
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 26 janv. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

MICHAEL

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly and attentive staff. Location was great
Séjour de 5 nuits en janvier 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 25 janv. 2024
Dear Valued Customer,We are sincerely grateful for your incredibly kind words about your recent stay at our hotel. Your feedback is not only valuable to us but also fuels our passion for hospitality. It was our pleasure to have you with us, and we are delighted that you enjoyed your time here. Please know that you are always welcome, and we eagerly await the opportunity to host you again.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang

10/10 Excellent

Chui Fun Selina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luxurious and clean new hotel with amazing view of the sea and 360 view from rooftop pool.
Séjour de 1 nuit en janvier 2024
Réponse de Ms. Joey Pham- Marketing and Communication Manager le 24 janv. 2024
Dear Valued Customer,Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit.Warmest regards,Ms. Joey PhamMarketing and Communication ManagerPeninsula Hotel Danang