Avis
9,0
Merveilleux
9,6/10
Propreté
9,4/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jorge Lazo le 25 avr. 2024
Dear Martin,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Nora
17 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nora
Séjour de 7 nuits en avril 2024
Réponse de Jorge Lazo le 23 avr. 2024
Dear Nora,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our charming patio for pre-dinner drinks and relaxation after your excursions. It's wonderful to know that you found our dining options, including breakfast and dinner, to your satisfaction. Our location near the market and just a short distance from Plaza de Armas is indeed convenient for our guests.We apologize for any inconvenience caused by noise in your room and the limited space for storing your belongings. Your comments are valuable to us, and we'll certainly take them into consideration as we strive to enhance our guests' experiences. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco
8/10 Bien
GRAZIOLI, Blandas
Voyage en famille
8 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
GRAZIOLI
Séjour de 1 nuit en novembre 2022
Réponse de Jorge Lazo le 8 nov. 2022
Dear Grazioli,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to read that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Elaine, Boucherville
Voyage en groupe
12 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elaine
Séjour de 1 nuit en septembre 2022
Réponse de Jorge Lazo le 12 sept. 2022
Dear Elaine,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well.We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Voyageur vérifié
6 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en février 2020
Réponse de General Manager Union Hotel Cusco le 19 mars 2020
Dear guest,
Thank you for having stayed with us during your visit in our imperial city of Cusco, we also thank you for your score that will be share with all our team.
We hope you can visit us again very soon and also you can recommend us.
Sincerely,
Jorge Lazo
General Manager
Union Hotel Cusco
4/10 Médiocre
Voyageur vérifié
6 mai 2019
Les points faibles : Équipements
Voyageur vérifié
Séjour de 3 nuits en mai 2019
Réponse de Esplendor Cusco Perú Staff le 7 mai 2019
Dear guest,
Thank you very much for choosing Esplendor Cusco Perú. We apologize for the issues you experienced during your stay. We always give the best of us in order to offer a memorable experience to our guests. We will work harder so we can meet your expectations next time.
We are looking forward to see you again in the near future.
Best regards
10/10 Excellent
Voyageur vérifié
12 avr. 2019
Voyageur vérifié
Séjour de 2 nuits en mars 2019
Réponse de Jorge le 13 avr. 2019
Thank you so much for your score
Regards,
Jorge Lazo
General Manager
Esplendor Cusco by Wyndham
10/10 Excellent
Voyageur vérifié
12 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very comfortable room
Voyageur vérifié
Séjour de 1 nuit en avril 2019
Réponse de Esplendor Cusco Perú Staff le 12 avr. 2019
Dear guest,
Thank you for staying at Esplendor Cusco Perú. We also want to say thank you for your words about the staff and the service. We hope you could enjoy your trip to Perú.
We are looking forward to see you again.
Kind regards
10/10 Excellent
Voyageur vérifié
11 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very comfortable bed
Voyageur vérifié
Séjour de 3 nuits en avril 2019
Réponse de Esplendor Cusco Perú Staff le 11 avr. 2019
Dear guest,
Thank you for staying with us here at Esplendor Cusco Perú. We are glad that you enjoyed your stay with us and look forward to welcoming you back!
Kind regards
10/10 Excellent
Alain, Canada
14 févr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel avec jacuzzi extérieur gratuit
Alain
Réponse de fen le 28 mars 2017
Dear Alain,
Thank you for choosing Esplendor Cusco for your stay. We are glad to know that you enjoyed your stay during your trip.
We look forward to seeing you soon.
Kind regards,Esplendor Cusco staff
8/10 Bien
Marie
19 janv. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sejour agréable, repos et luxe
Marie
Réponse de General Manager le 9 févr. 2017
Dear Marie,
Thank you for choosing Esplendor Cusco for your stay. We are glad to know that you enjoyed your stay during your trip.
We look forward to seeing you soon.
Kind regards,
Esplendor Cusco Staff
10/10 Excellent
C, QC
8 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
C
10/10 Excellent
Voyageur vérifié
30 mai 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Anand
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anand
Séjour de 1 nuit en mai 2024
10/10 Excellent
francisco
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
francisco
Séjour de 3 nuits en mai 2024
Réponse de Jorge Lazo le 21 mai 2024
Estimado Francisco,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco
8/10 Bien
michel
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michel
Séjour de 1 nuit en avril 2024
Réponse de Jorge Lazo le 21 mai 2024
Dear Michel,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Lorie-Ann
Voyage en groupe
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorie-Ann
Séjour de 2 nuits en avril 2024
Réponse de Jorge Lazo le 21 mai 2024
Dear Lorie-Ann,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to read that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco
8/10 Bien
Benjamin
Voyage en couple
9 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Benjamin
Séjour de 2 nuits en mai 2024
Réponse de Jorge Lazo le 21 mai 2024
Dear Benjamin,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be nice, with friendly and helpful staff, and in a convenient location. It's always rewarding to know that our efforts to provide excellent service and amenities are appreciated.We apologize for any discomfort caused by the lack of air conditioning in your room. While Cusco generally experiences cooler temperatures, we understand that individual preferences vary, and we regret that we couldn't provide a cooler environment for you. Your feedback regarding the cleanliness of the floor is also noted, and we will certainly investigate this matter further to ensure our cleaning standards are up to par.We're thrilled to hear that you enjoyed the presence of our baby Alpaca! They truly are a special addition to our hotel, and we're glad they made your stay memorable.Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Kimberly, Medford
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Séjour de 2 nuits en avril 2024
Réponse de Jorge Lazo le 21 mai 2024
Dear Kimberly,Thank you for taking the time to share your recent experience at Union Hotel Cusco.We are more than happy to know that you can enjoy our property and the staff service as well, it warms our hearts to know that you appreciated the charming courtyard where our delightful alpaca Kiki resides. We're delighted that you had the opportunity to interact with our furry friend and enjoy the nightly music shows that we offer every days.Also we are happy to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words, specially Regina and Graciela from our front desk team. On the other hand we also appreciate your comments about our assisted buffet breakfast where we offer many options such as French toast, waffles, pancakes, scrambled eggs, omelettes, among other varied and gluten-free options, as well as about the turn-down service provided every afternoon where we leave hot water bottles, thermos with an infusion of natural herbs, truffles and a thank you card for choosing us.Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Ann, Staten Island
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 1 nuit en avril 2024
2/10 Horrible
Augusto
Voyage en groupe, Voyage en couple
4 mai 2024
Les points faibles : Personnel et service et équipements
Augusto
Séjour de 4 nuits en avril 2024
Réponse de Jorge Lazo le 21 mai 2024
Dear Augusto,Thank you for bringing your concerns to our attention. We take matters such as lost items very seriously, and I'm surprised to hear about the alleged missing money as it was not reported during your stay. We have robust lost and found policies in place, and had we been informed, we would have taken immediate action to assist you.Regarding the issues with the bathrooms, safety is paramount to us, and we strive to maintain a secure environment for all our guests. We will certainly address the humidity and flooring concerns promptly to ensure a safer experience for everyone. Additionally, we apologize for any inconvenience caused by the absence of a feet towel. Your feedback is invaluable in helping us improve our facilities.Regarding the malfunctioning amenities in your room, such as the TV control, hairdryer, and fridge, we apologize for the inconvenience this caused during your stay. Please know that we are committed to ensuring all our amenities are in proper working order, and we will address these issues immediately.I regret that you did not bring these matters to our attention during your stay, as we always strive to provide prompt solutions to any issues our guests may encounter. Had we been made aware, we would have been more than happy to offer alternative accommodations or amenities to meet your needs.Jorge LazoGeneral managerUnion Hotel Cusco
4/10 Médiocre
Satoru
Voyage en famille
1 mai 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Satoru
Séjour de 1 nuit en avril 2024
Réponse de Jorge Lazo le 1 mai 2024
Dear Satoru,Thank you for taking the time to share your comments. Your score caught my attention since you didnt have reported anything at the hotel, please be so kind to give us more informationThank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco
8/10 Bien
Kristin
1 mai 2024
Kristin
Séjour de 1 nuit en avril 2024
Réponse de Jorge Lazo le 21 mai 2024
Dear Kristin,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have good a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Agnes
Voyage en couple
30 avr. 2024
Agnes
Séjour de 1 nuit en avril 2024
Réponse de Jorge Lazo le 1 mai 2024
Dear Agnes,Thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that you enjoyed the complimentary cooking class featuring trout ceviche and the cocktail tutorial for our signature drink, Pisco Sour. It's wonderful to know that you appreciated the live music in the courtyard and found Peter's performance enjoyable. We will be sure to pass along your kind words to Carlota and Nilda for their assistance during the class.We sincerely apologize for the cleanliness issues you experienced in your room. Please rest assured that we have addressed this with our housekeeping team to ensure that such oversights do not occur in the future. Additionally, we regret any discomfort caused by the lack of air conditioning and ventilation in your room. We understand the importance of a comfortable stay and will explore options to improve the cooling system in our rooms.Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco
4/10 Médiocre
Andrea
Voyage en couple
27 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en avril 2024
Réponse de Jorge Lazo le 1 mai 2024
Estimada Andrea,En nombre de todo el equipo del hotel, me gustaría ofrecer nuestras más sinceras disculpas por la experiencia que tuvo durante su reciente estancia con nosotros. Lamentamos profundamente los inconvenientes que surgieron, especialmente con respecto a la asignación de su habitación y los problemas de ventilación y ruido que experimentó.Es decepcionante escuchar que no pudimos cumplir con sus expectativas desde el principio y que la situación se vio agravada por la falta de opciones alternativas de habitación. Entendemos lo importante que es para nuestros huéspedes descansar cómodamente después de un largo viaje, y lamento que no hayamos podido brindarle esa experiencia.Nos tomamos muy en serio sus comentarios y hemos compartido sus preocupaciones con nuestros equipos de mantenimiento y recepción para abordar de inmediato las áreas problemáticas que mencionó, como la gotera en la regadera y el ruido de la tubería. También apreciamos sus palabras sobre el desayuno y la atención del personal; nos alegra saber que pudieron disfrutar de esos aspectos de su estancia.SinceramenteJorge LazoGerente GeneralUnion Hotel Cusco
10/10 Excellent
Ann, Staten Island
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ann
Séjour de 2 nuits en avril 2024
Réponse de Jorge Lazo le 1 mai 2024
Dear Ann,,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Sarah
Voyage en groupe
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en avril 2024
Réponse de Jorge Lazo le 30 avr. 2024
Dear Sarah,Thank you for taking the time to share your recent experience at Union Hotel Cusco.We are more than happy to know that you can enjoy our property and the staff service as well, it warms our hearts to know that you appreciated the charming courtyard where our delightful alpaca Kiki resides. We're delighted that you had the opportunity to interact with our furry friend.Also we are happy to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words.Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Gelvis Luz Mendoza
Voyage en groupe
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gelvis Luz Mendoza
Séjour de 4 nuits en avril 2024
Réponse de Jorge Lazo le 23 avr. 2024
Dear Gelvis,Thank you for your kind words about our baby Alpaca! We adore having him here to delight our guests. Rest assured, we prioritize his well-being and ensure he has ample grazing time in the fields to frolic and thrive. Your concern is duly noted, and we appreciate your support for our furry friend's welfare.Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Roland
22 avr. 2024
Roland
Séjour de 1 nuit en avril 2024
Réponse de Jorge Lazo le 21 mai 2024
Estimado Roland,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco
4/10 Médiocre
Hoi Kit
21 avr. 2024
Hoi Kit
Séjour de 1 nuit en avril 2024
Réponse de Jorge Lazo le 21 mai 2024
Dear Mr. Hoi,We noticed that you gave us a low rating in your feedback, and this caught my attention. I would like to kindly ask you to provide us with more details, as you did not mention anything during your stay. I will be awaiting your communication.Best regards,Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
jose
18 avr. 2024
Les points forts : Propreté et personnel et service
jose
Séjour de 2 nuits en avril 2024
Réponse de Jorge Lazo le 23 avr. 2024
Estimado Jose,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco
10/10 Excellent
Brandon
Voyage en groupe, Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brandon
Séjour de 2 nuits en avril 2024
Réponse de Jorge Lazo le 23 avr. 2024
Dear Brandon,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Andrea
17 avr. 2024
Andrea
Séjour de 1 nuit en avril 2024
Réponse de Jorge Lazo le 7 mai 2024
Estimada Andrea,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco
10/10 Excellent
Brandon
Voyage en groupe, Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brandon
Séjour de 1 nuit en avril 2024
Réponse de Jorge Lazo le 16 avr. 2024
Dear Brandon,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
vanesaa
10 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
vanesaa
Séjour de 3 nuits en avril 2024
Réponse de Jorge Lazo le 1 mai 2024
Dear Vanesaa,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Haoran
Voyage en famille avec de jeunes enfants
8 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Haoran
Séjour de 1 nuit en avril 2024
Réponse de Jorge Lazo le 9 avr. 2024
Dear Haoran,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco
8/10 Bien
Gualberto
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gualberto
Séjour de 6 nuits en mars 2024
Réponse de Jorge Lazo le 6 avr. 2024
Dear Gualberto,I sincerely apologize for any discomfort you experienced due to the lack of air conditioning in your room. Our aim is always to provide a comfortable and enjoyable stay for all our guests. We understand the importance of a cool and relaxing environment, especially during warmer nights. Your feedback is invaluable to us, and I assure you that we will address this issue promptly to ensure a more pleasant experience for future stays. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Jamie Cross
Voyage en famille
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamie Cross
Séjour de 2 nuits en mars 2024
Réponse de Jorge Lazo le 9 avr. 2024
Dear Jamie,Thank you for taking the time to share your recent experience at Union Hotel Cusco.One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us.We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, specially with Graciela, Juan and Fernando from our front desk team who will be more tan glad to hearing from you.Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Jamie Cross
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamie Cross
Séjour de 3 nuits en avril 2024
Réponse de Jorge Lazo le 6 avr. 2024
Dear Jaime,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Osvaldo
Voyage en groupe
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Osvaldo
Séjour de 4 nuits en mars 2024
Réponse de Jorge Lazo le 6 avr. 2024
Dear Osvaldo,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Jamie Cross
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamie Cross
Séjour de 1 nuit en avril 2024
Réponse de Jorge Lazo le 6 avr. 2024
Dear Jaime,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Kosal
Voyage en famille avec de jeunes enfants, Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kosal
Séjour de 1 nuit en mars 2024
Réponse de Jorge Lazo le 6 avr. 2024
Dear Kosal,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Haoran
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Haoran
Séjour de 1 nuit en mars 2024
Réponse de Jorge Lazo le 1 avr. 2024
Dear Haoran,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco
8/10 Bien
Karen
Voyage en groupe
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Karen
Séjour de 2 nuits en mars 2024
Réponse de Jorge Lazo le 6 avr. 2024
Dear Karen,I greatly appreciate your feedback regarding your recent stay with us. I'm delighted to hear that you enjoyed our prime location, close proximity to San Pedro Market, and the excellent food we offer. Creating a delightful ambiance for our guests is always a top priority, so I'm thrilled that you found it to your liking.However, I'm disappointed to learn about the issues you encountered with the lack of face cloths and the malfunctioning electrical outlets, particularly with the blow dryer. Please accept my sincere apologies for any inconvenience this may have caused you. Rest assured, I will personally address these matters with our housekeeping and maintenance teams to ensure they are rectified promptly.Thank you once again for bringing these concerns to our attention. Your feedback is invaluable to us as we continuously strive to enhance our guests' experience.Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Osvaldo
Voyage en groupe
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Osvaldo
Séjour de 1 nuit en mars 2024
Réponse de Jorge Lazo le 1 avr. 2024
Dear Osvaldo,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Diana
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diana
Séjour de 2 nuits en mars 2024
Réponse de Jorge Lazo le 1 avr. 2024
Dear Diana, Thank you for taking the time to share your recent experience at Union Hotel Cusco.One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us.We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, specially with Veronica, Graciela, Roy, Yulissa and Cesar from our staff.Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Alejandro, Edina
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alejandro
Séjour de 1 nuit en mars 2024
Réponse de Jorge Lazo le 25 mars 2024
Dear Alejandro,Thank you for taking the time to share your comments. We are really sorry about you have experienced with noise in the room I wish you had advised us about this issue while you stayed in our property in order to offer you other alternatives that may have fit your expectations. Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco
8/10 Bien
Alejandro, Edina
25 mars 2024
Alejandro
Séjour de 2 nuits en mars 2024
Réponse de Jorge Lazo le 23 avr. 2024
Estimado Alejandro,Gracias por compartir sus comentarios, nos complace mucho saber que disfruto su estadía, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco
10/10 Excellent
Lizzette Lucia
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lizzette Lucia
Séjour de 5 nuits en mars 2024
Réponse de Jorge Lazo le 25 mars 2024
Dear Lizzette,Thank you for taking the time to share your recent experience at Union Hotel Cusco.One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us.We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, specially with Graciela from our front desk team who will be more tan glad to hearing from you.Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Jorge LazoGeneral ManagerUnion Hotel Cusco
10/10 Excellent
Ivette
Voyage en couple
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ivette
Séjour de 3 nuits en mars 2024
Réponse de Jorge Lazo le 22 mars 2024
Estimada Ivette,Gracias por compartir sus comentarios sobre su reciente estadía con nosotros, nos complace mucho saber que superamos sus expectativas y que disfruto de nuestras instalaciones, así como de la calidez y servicio de nuestro personal en especial Yulissa y Vaneza de restaurante, quienes así como el resto de nuestro equipo están enfocadas en brindar un servicio excepcional a todos nuestros huéspedes.Gracias una vez más por sus comentarios, estos nos incentivan a seguir mejorando cada día; esperamos que pueda volver a visitarnos pronto y pueda recomendarnos también. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco