Bar de plage
Vérifier la disponibilité

Avis sur Emerald Beach Hotel

2.5 out of 5
Emerald Beach Hotel
1102 South Shoreline Blvd, Corpus Christi, TX

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 489 avis sur 1621." "
Note des voyageurs de 8 (Bien), d’après 370 avis sur 1621." "
Note des voyageurs de 6 (Satisfaisant), d’après 250 avis sur 1621." "
Note des voyageurs de 4 (Médiocre), d’après 223 avis sur 1621." "
Note des voyageurs de 2 (Horrible), d’après 289 avis sur 1621." "

6,8/10

Propreté

7,4/10

Personnel et service

6,6/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Angel

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No air conditioning in the room’s
Séjour de 2 nuits en mai 2024
Réponse de GM le 28 mai 2024
Hey Angel,Thank you for your feedback. We apologize for the inconvenience and are working to resolve this issue promptly. We hope to see you again soon at Emerald Beach Hotel.Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff was EXTREEMLY efficient and helpful. We received service almost immediately when we had a need or question. The price was excellent for the room we had. The pool and outside bar were vary clean and well maintained! The location was Perfect for shopping and food. I would love to stay here again!!!!
Séjour de 3 nuits en mai 2024
Réponse de GM le 28 mai 2024
Dear Patricia,Thank you for your wonderful review! We're delighted to hear that our staff provided efficient and helpful service and that you enjoyed our clean facilities and convenient location. We look forward to welcoming you back on your next visit!Sincerely,Hotel General Manager.Emerald Beach Hotel.

2/10 Horrible

Robert

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Where do I begin? To start with at check-in took an hour and a half to get a key and get up to my first hotel room. They only have one elevator for seven floors on a memorial Day weekend. Once arriving at my first room there was a smell that a staff member said resembles meth coming from the room. We promptly asked to change rooms, 30 minutes later we were at our next room. This room the second bed had a stain the size of a dinner plate on the cuff. After another 30 minutes staff finally changed the linen. I realized it was hot so I cut the AC down. The AC didn't work! So we went to a dolphin cruise at sunset. Upon arrival back at the facilities there was no parking even though I had paid for parking at 11:00 that morning. I had to park across the street down the road at a church and leave my vehicle unattended. Get back to the room and find there is no hot water in my room or any of the hotel rooms!! Couldn't sleep was so ready to leave the next day. When the best part of the trip is leaving and finding another hotel that's when you know it's bad! It took me two and a half hours to check out because of the elevator and because they only have about four luggage racks. To get a luggage rack I asked a staff member and they told me they recommended hitting every button on the elevator stopping and getting off ever floor to find one. After walking for flights I found one. Waited 45 minutes to be able to get up to the fifth floor and back down to the lobby. Worst experience ever!!
Séjour de 1 nuit en mai 2024
Réponse de GM le 28 mai 2024
Hey Robert,Thank you for your detailed feedback. We're deeply sorry for the numerous issues you encountered during your stay, from the extended check-in time to the room conditions and inadequate facilities. Your experience is not reflective of our standards, and we apologize for the inconvenience and frustration you endured. We are addressing these concerns with our team to ensure significant improvements. Please reach out to us directly so we can make this right and regain your trust.Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Deborah

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de GM le 26 mai 2024
Hey Deborah,Thanks for your rating score! Sorry, you weren't happy. We aim to do better next time for a great experience.Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Kevin

Unimpressive
Séjour de 1 nuit en mai 2024
Réponse de GM le 27 mai 2024
Hey Kevin,Thank you for your feedback. We’re sorry to hear that your experience was unimpressive and will strive to do better in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

Iris

Séjour de 1 nuit en mai 2024
Réponse de GM le 24 mai 2024
Dear Iris,Thank you for rating our hotel highly. We appreciate your support and are glad you enjoyed your stay. We look forward to welcoming you back in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Clarrisa

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room sliding glass door was stained dirty couldn’t see though it I was on bayfront
Séjour de 3 nuits en mai 2024
Réponse de GM le 22 mai 2024
Hey Clarrisa,Thank you for bringing this to our attention. We apologize for any inconvenience caused and will address the cleanliness of the sliding glass doors promptly.Sincerely,Hotel General Manager.Emerald Beach Hotel.

8/10 Bien

Juan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de GM le 22 mai 2024
Dear Juan,Thank you for rating score our hotel highly. We appreciate your support and are happy to have made your stay enjoyable. We hope to see you again in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.

6/10 Satisfaisant

Jose

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Property has great access to the beach.
Séjour de 1 nuit en mai 2024
Réponse de GM le 22 mai 2024
Hello Jose,Thank you for your positive feedback! We're glad you enjoyed the beach access during your stay.Sincerely,Hotel General Manager.Emerald Beach Hotel.

2/10 Horrible

María de Jesús

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No alcanza estacionamiento para los huéspedes, teníamos que esperar mucho tiempo en el elevador hacer fila porque la puesta de las escaleras estaba cerrada, la comida del buffet muy poca variedad, no recomiendo este hotel, yo no volvería nunca
Séjour de 2 nuits en mai 2024
Réponse de GM le 22 mai 2024
Hey María de Jesús,Thank you for sharing your feedback. We apologize for the inconvenience you experienced and will address your concerns accordingly.Sincerely,Hotel General Manager.Emerald Beach Hotel.

6/10 Satisfaisant

Norma

Voyage en famille
I did not like the parking. Not enough parking we paid to park and had nowhere to park at the end of the day. The facility itself was small but good. Beds could be a queen’s instead of full size. I paid for queen not full.
Séjour de 1 nuit en mai 2024
Réponse de GM le 19 mai 2024
Hello Norma,Thank you for your feedback. We apologize for the parking and bed size issues; we will address these concerns to improve our guest experience.Sincerely,Hotel General Manager.Emerald Beach Hotel.

8/10 Bien

Riding With

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de GM le 17 mai 2024
Dear Riding With,We're grateful for your positive rating score and glad we could enhance your stay. Looking forward to hosting you again soon at Emerald Beach Hotel.Sincerely,Hotel General Manager.Emerald Beach Hotel.

2/10 Horrible

Joee

Les points faibles : Propreté
Séjour de 2 nuits en mai 2024
Réponse de GM le 15 mai 2024
Hey Joee,Thank you for your rating score. We're sorry your stay wasn't satisfactory. We aim to provide the best experience and hope to do better next time.Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Leobardo

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel and no hot water the ac hardly worked we figured it would kick on after after a while but we just ended up falling to sleep in the morning we woke up to the room still kinda warm for the price we paid 256.75 100 deposit 10 parking .And I was looking for a 5 star hotel for me and my wife you gave me this hotel .no I didn’t enjoy it the front desk told us we will receive a 20 percent back for our inconvenience discount plus my deposit back but still waiting .
Séjour de 1 nuit en mai 2024
Réponse de GM le 13 mai 2024
Hey Leobardo,Thanks for the stay and the feedback. We apologize for the inconvenience you experienced with the hot water and air conditioning. Your feedback is valuable to us, and we're actively addressing these issues to ensure a better experience for our guests in the future. Please accept our sincere apologies for falling short of your expectations.Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Elizabeth, Converse

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Limited parking on the premises and you have to pay. Guests are told of you loose your spot their is additional parking down a block at a church. This is because they now allow public parking and whole back end is under construction. No hot water 2 days now. Hot tub lime green today with ton of kids in it. Sand at the bottom 2 days now. Buffet was terrible but was complimentary today only. I've come here for years and has never been this bad. Very sad to see the decline.
Séjour de 2 nuits en mai 2024
Réponse de GM le 13 mai 2024
Hey Elizabeth,We apologize for the inconvenience you faced during your recent stay. Your feedback is concerning, and we're actively addressing the parking, construction, and maintenance issues to improve the guest experience. Please accept our sincere apologies for falling short of your expectations, and we hope to regain your trust in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The heated indoor pool and the spa was amazing, and was a very easy accessed to the beach
Séjour de 2 nuits en mai 2024
Réponse de GM le 11 mai 2024
Hello Patricia,Thank you so much for taking the time to leave us a review! We're thrilled you enjoyed our heated indoor pool, spa, and easy beach access! Thank you for your positive feedback, and we look forward to welcoming you back soon for another amazing stay.Sincerely,Hotel General Manager.Emerald Beach Hotel.

2/10 Horrible

Roger

Voyage en famille
Les points faibles : Propreté et équipements
Old and outdated
Séjour de 1 nuit en mai 2024
Réponse de GM le 6 mai 2024
Hey Roger,We apologize that our hotel felt outdated. We're always looking for ways to improve, so thank you for your feedback. We hope to see you again soon at the Emerald Beach Hotel.Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

Laura

Séjour de 1 nuit en mai 2024
Réponse de GM le 26 mai 2024
Hello Laura,Thank you for the high rating score! We appreciate your support and are glad you enjoyed your stay. We look forward to welcoming you back in the future. Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

Marilyn

Séjour de 1 nuit en mai 2024
Réponse de GM le 26 mai 2024
Dear Marilyn,Thank you for rating our hotel highly. We appreciate your support and are glad you enjoyed your stay. We look forward to welcoming you back in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.

8/10 Bien

Maria

Voyage en couple
Les points forts : Propreté et équipements
Property was good for the price. I wish they had the bar opened a little more time. The AC was not working at its full potential maybe bc of the humidity? Bring a fan. We did let front desk know about both the AC and TV not working properly and they sent the maintenance guy promptly. My husband raved about the elevator, lol. He loved how fast it was.
Séjour de 2 nuits en mai 2024

2/10 Horrible

Miguel

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For a long time always thought this hotel was the top of the line hotel. What a disappointment I got. This is one of the worst hotels I ever stay really. The hotel is like a cave. Stay another hotel you will not regret.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Vanessa

Voyage en famille
Les points forts : Personnel et service
The staff was very friendly. The hotel was overall alright. The hotel needs some remodeling and the beds should be a queen for more comfort. The beach however, was right there!
Séjour de 1 nuit en mai 2024
Réponse de GM le 3 mai 2024
Hello Vanessa,Thank you for your kind words about our staff, and for enjoying our prime beach location. We appreciate your feedback on the hotel's amenities and will consider your suggestions as we continually strive to improve our guest experience.Sincerely,Hotel General Manager.Emerald Beach Hotel.

6/10 Satisfaisant

Travis

Voyage en famille
Les points forts : Personnel et service
The view was Awesome. We really liked it. The Matress is in need of replacing. Breakfast not worth the $10 if cost but there are options other than in hotel. Hot water scald protection turned up too high. Luke warm at best in the shower. Sink was fine. The mattress will keep me from booking again till they do a remodel most likely.
Séjour de 2 nuits en avril 2024
Réponse de GM le 30 avr. 2024
Hello Travis,Thanks for the review! We're glad you enjoyed the view. We agree the mattress needs replacing, and appreciate you letting us know. We'll look into getting that addressed ASAP. Regarding breakfast, we'll review the options and pricing to ensure it delivers value. We apologize for the hot water issue—we'll adjust the scald protection to allow for a more comfortable shower temperature. Hopefully, these improvements will entice you to stay with us again soon at the Emerald Beach Hotel.Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Corey, Austin

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
There is no free parking despite what is stated on the website. They are going through a lot of renovations so there is construction happening all over. I was just disappointed overall in the property.
Séjour de 4 nuits en avril 2024
Réponse de GM le 30 avr. 2024
Hey Corey,Thank you so much for taking the time to leave us a review! We sincerely apologize for the disappointment with the parking and ongoing renovations. We'll update our website to reflect accurate parking information. We understand the disruption caused by construction and appreciate your patience. We're working hard to improve the property–hopefully, next time it'll exceed your expectations.Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Debra

Séjour de 1 nuit en avril 2024
Réponse de GM le 17 mai 2024
Hey Debra,Thanks for your rating score! We're sorry for the unsatisfactory stay. We're committed to delivering better experiences and hope for another chance to make it right.Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

Kenny

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Beachfront and view were amazing.
Séjour de 1 nuit en avril 2024
Réponse de GM le 27 avr. 2024
Dear Kenny,Thank you for your wonderful review! We are thrilled to hear that you enjoyed the beachfront location and amazing views. It's fantastic to know that you had a great experience. We truly appreciate your kind words and look forward to welcoming you back for another amazing stay in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.

8/10 Bien

Blanca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like that we were able to fish behind the hotel without a problem. Did not like overcrowded swimming pool full of kids and the water was cold.
Séjour de 2 nuits en mars 2024
Réponse de GM le 25 avr. 2024
Dear Blanca,We're glad to hear you enjoyed fishing behind the hotel during your stay. We apologize for the inconvenience with the overcrowded pool and the cold water temperature. Your feedback is valuable to us, and we will strive to address these issues for a better guest experience in the future. Thank you for sharing your experience with us.Sincerely,Hotel General Manager.Emerald Beach Hotel.

6/10 Satisfaisant

Cecili

Séjour de 1 nuit en mars 2024
Réponse de GM le 25 avr. 2024
Hello Cecil,We're grateful for your positive rating score for our hotel. Your support means a lot to us, and we're delighted to have contributed to making your stay enjoyable. We look forward to welcoming you back again in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.

2/10 Horrible

Alan

Séjour de 1 nuit en avril 2024
Réponse de GM le 11 mai 2024
Hello Alan,We're sorry your stay didn't meet our standards. We'll make it right next time. Looking forward to welcoming you back for a better experience.Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

Mahmoud

Very close to everything, only issue is you have to pay for parking.
Séjour de 2 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Dear Mahmoud,We're delighted you found our location convenient! While we understand parking costs can be inconvenient, we strive to offer competitive rates in the area. We hope this minor setback didn't overshadow your overall experience, and we'd love to welcome you back soon!Sincerely,Hotel General Manager.Emerald Beach Hotel.

6/10 Satisfaisant

Briana Lanae

Séjour de 1 nuit en avril 2024

2/10 Horrible

Rosie

Séjour de 2 nuits en mars 2024

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the location. Staff are so friendly!
Séjour de 1 nuit en avril 2024
Réponse de GM le 13 avr. 2024
Dear Angela,We're thrilled to hear you enjoyed our prime location! Our team takes great pride in providing friendly service. We look forward to welcoming you back for another wonderful stay.Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

Jo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 15 avr. 2024
Dear Jo,We are grateful for your positive rating score for our hotel. Your support means a lot to us, and we're thrilled to hear that your stay was enjoyable. We look forward to welcoming you back again in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Barbara A

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The cleaning staff was very nice and helpful. The hotel its self is old and dirry. Was a given a room I didnt book. Front desk was no help at all. Couldn't even get wifi.
Séjour de 8 nuits en avril 2024
Réponse de GM le 15 avr. 2024
Hey Barbara A,We apologize for the inconveniences you experienced during your stay. Rest assured, we're addressing your concerns to ensure a better experience for future guests.Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

alayn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
👍👍👍👍👍
Séjour de 2 nuits en avril 2024
Réponse de GM le 9 avr. 2024
Hello Alayn,We're grateful for your positive rating score for our hotel. Your support means a lot to us, and we're delighted to have enhanced your stay. Looking forward to welcoming you back soon!Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

Diamantina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Dear Diamantina,We're grateful for your positive rating score for our hotel. Your support means a lot to us, and we're delighted to have enhanced your stay. We look forward to welcoming you back again soon!Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Ryan

Pool area infested with roaches. Killed two in my room. Have to pay for parking and breakfast. Overall not a great experience. Between the parking hotel fee and deposit I dropped 270 to be there and after killing the roaches in my room decided to just drive 2 1/2 hours home and not continue my stay.
Séjour de 1 nuit en mars 2024
Réponse de GM le 30 mars 2024
Hey Ryan,We deeply regret the inconvenience you experienced during your stay. Rest assured, we take matters like this seriously and have addressed the issue promptly. We apologize for falling short of your expectations and hope to welcome you back for a much-improved experience.Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Noe, Bentonville

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
Wont be staying here again... major updates and cleaning is needed.
Séjour de 1 nuit en mars 2024
Réponse de GM le 25 mars 2024
Hey Noe,We're sorry to hear your experience didn't meet expectations. Your feedback is valuable, and we're committed to making the necessary improvements for a better stay in the future.Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Michael

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Old hotel in fair condtion , noisy , no hot water in showers
Séjour de 3 nuits en mars 2024
Réponse de GM le 25 mars 2024
Hey Michael,We apologize for any inconvenience you experienced. Rest assured, we're addressing the noise and hot water issues to enhance your future stays.Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

Samira

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful beach view!
Séjour de 4 nuits en février 2024
Réponse de GM le 25 mars 2024
Dear Samira,We're delighted you enjoyed our beautiful beach view! It's truly one of our most cherished features. We hope to welcome you back soon for another memorable stay by the sea.Sincerely,Hotel General Manager.Emerald Beach Hotel.

8/10 Bien

Alicia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
If you are looking for surf side cabana rooms in downtown Corpus, this is your spot.
Séjour de 12 nuits en mars 2024
Réponse de GM le 24 mars 2024
Hello Alicia,We're thrilled to hear you found your ideal spot with our surf side cabana rooms in downtown Corpus Christi. Thank you for choosing us for your stay!Sincerely,Hotel General Manager.Emerald Beach Hotel.

8/10 Bien

Soyoung

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Walkable beaches quiet reasonable prices 👍
Séjour de 1 nuit en mars 2024
Réponse de GM le 24 mars 2024
Dear Soyoung,We're delighted you enjoyed our walkable beaches and the tranquility of our surroundings. Your satisfaction with our reasonable prices means a lot to us! Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

Isidro Delgado

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its a one place stop with alm the best amenities.
Séjour de 1 nuit en mars 2024
Réponse de GM le 22 mars 2024
Dear Isidro Delgado,We're thrilled you found our hotel to be a one-stop destination with top-notch amenities! Thank you for choosing us, and we look forward to welcoming you back soon.Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Anna

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The smell in the hallway was horrendous! Smelled like a las vegas casino combined with an old bowling alley! The bathroom walls and floors were seapareted from each other, so creatures could crawl in and out. The tv kept turning itself off! Parking was horrible! Especially ppl in large vehicles that don't know how to park! Its only saving grace was the short distance to the beach. Serious upgrades are needed...and at $200 /per night/per room, you can afford it!
Séjour de 1 nuit en mars 2024
Réponse de GM le 22 mars 2024
Hey Anna,We apologize for the inconvenience you experienced and appreciate your feedback. Rest assured, we're addressing these issues to enhance the overall guest experience.Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

Sergio

Séjour de 2 nuits en mars 2024
Réponse de GM le 9 avr. 2024
Dear Sergio,We're grateful for your positive rating score for our hotel. Your support means a lot to us, and we're delighted to have enhanced your stay. Looking forward to welcoming you back soon!Sincerely,Hotel General Manager.Emerald Beach Hotel.

8/10 Bien

Margie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There were only two small elevators, so sometimes there was a rather long wait. The beach was kind of dirty, but a blame beach goers not the hotel. We stayed in one of the bayfront rooms and it was wonderful!
Séjour de 4 nuits en mars 2024
Réponse de GM le 18 mars 2024
Dear Margie,Thank you for sharing your experience with us. We apologize for any inconvenience with elevator wait times and appreciate your understanding regarding the beach's cleanliness. We're delighted to hear that you enjoyed your Bayfront room, and we hope to welcome you back for another wonderful stay soon!Sincerely,Hotel General Manager.Emerald Beach Hotel.

4/10 Médiocre

Autumn

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The location of the hotel was in the perfect spot. We loved the easy access to the beach and all its surroundings. We did not like the fact that our restroom on the 5th floor had a HUGE hole in the ceiling right above our shower with BLACK MOLD all around it. It gave a very creepy uneasy feeling. Also not to mention the AC did not work very well I’d say it was around 78 degrees in the room at night time. The hallway to the pool area had a VERY VERY bad odor as well.
Séjour de 2 nuits en mars 2024
Réponse de GM le 22 mars 2024
Hey Autumn,We're thrilled you enjoyed our hotel's prime location near the beach. Please accept our sincerest apologies for the issues you encountered; rest assured, we're addressing them promptly to ensure a more comfortable stay for our guests in the future. Your feedback is invaluable as we continuously strive to improve.Sincerely,Hotel General Manager.Emerald Beach Hotel.

10/10 Excellent

Yuniel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place for family and more , for me is the best election in this summer
Séjour de 2 nuits en mars 2024
Réponse de GM le 17 mars 2024
Dear Yuniel,We're thrilled you enjoyed your stay with us and found us to be the best choice for your summer getaway! Thank you for your kind words and we hope to welcome you back soon.Sincerely,Hotel General Manager.Emerald Beach Hotel.

2/10 Horrible

Kxrinx is

Séjour de 1 nuit en mars 2024
Réponse de GM le 7 avr. 2024
Hey Kxrinx is,Thank you for your rating score. We apologize for your unsatisfactory stay. Our goal is to provide the best experience possible. Your feedback helps us improve. We hope for another chance to make it right.Sincerely,Hotel General Manager.Emerald Beach Hotel.