Dear Linda,Thank you for bringing this to our attention. Rest assured, we will look into this issue immediately and make corrections, as we are committed to maintaining a safe and comfortable atmosphere for all of our guests.

Dear Jeb,Thank you for your review. Please accept our apologies for any inconvenience you experienced during your recent visit. We strive to provide a relaxing, comfortable stay for our guests, and what you've described does not reflect the level of quality we aim for. Rest assured, we will share your comments with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you will consider giving us another chance to change your perceptions in the future.

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize if our facilities did not meet your expectations.Your comments about the condition of our hotel are taken very seriously. We are constantly striving to improve our services and facilities, and your feedback is invaluable in this process. We understand that the cost of the room is a significant investment and we are committed to providing value for that investment.Please be assured that we are currently in the process of upgrading and renovating the property to modernize our hotel and enhance the overall guest experience. We hope that you will give us another opportunity to serve you better in the future.Best regards,

We noticed that you rated us with 4 out of 5 stars, but did not leave any specific feedback. We are always striving to provide the best service possible and your feedback is invaluable to us.If you have any comments or suggestions about your stay, we would greatly appreciate it if you could share them with us. Your insights will help us improve and ensure that future stays are even more enjoyable.Thank you for choosing our hotel for your stay. We hope to have the opportunity to serve you again in the future.Best Regards,

We here at the Red Lion are sorry that you had a terrible experience. It is also terrible that you waited nearly a month to let us know about it, and not until after completing multiple additional stays!! We at the property are happy to take care of any and all guest needs and are willing to address anything, but again, you did not give us that opportunity following your stay on the 13th of April. Again, we appreciate the feedback. Best Regards,

I understand that the air conditioning unit in your room was not functioning properly and the fan was running all night. I apologize for the inconvenience this caused. We are currently investigating this issue to ensure it doesn't happen in the future.I also apologize for the wet towel found in the fridge. This is certainly not up to our usual standards of cleanliness and I will be addressing this with our housekeeping team.Regarding the noisy toilet, I understand how this could have disrupted your peaceful stay. Our maintenance team has been notified and will address this issue immediately.We value your feedback as it helps us improve our services. We hope you will give us another chance to provide you with a better experience.

Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that your check-in process was quick and easy, and that you found your room to be clean and in good order. We strive to provide our guests with excellent service and comfortable accommodations, and your comments affirm that we are succeeding in these areas.We appreciate your time in sharing your experience and we look forward to welcoming you back in the near future.Best regards,

We are sorry to hear about your troubling experiences and inconveniences regarding your stay at the Red Lion Coos Bay, as well as your issues with Expedia as a whole. While we do greatly appreciate your feedback and will do everything we can to mitigate issues, such as system updates during check in. It appears that this system issue was also the reason for not having a list of clean and ready rooms at 3:00 am, and we apologize. The night staff has been instructed on how to properly handle a situation such as this in the future. Aside from the property issues, we cannot assist with issues at other hotels, like in Salem and rooms that are rented from Expedia or other online travel agencies. Those are issues that need to be addressed directly with Expedia. Expedia provides this form for addressing property related issues, and not as an overall Expedia review. Regardless, we hope that your experiences soon find an upward trend and that your stays here, or anywhere, booked through Expedia, another OTA, or directly through a property, are satisfactory and comfortable.Best Regards,

We at the Red Lion Coos Bay are saddened by this review. Upon researching the stated issue, I found that the guest that was to check out on the day of your arrival extended with our corporate reservations desk, and we had a maintenance issue in our other accessible king bed room. I was unaware of your experience until seeing this review, and will be discussing this and appropriate handling of this type of situation, with the desk agents. I am sorry that this issue was blamed on Expedia, however, there are frequent incidents where third party online travel agencies send over incorrect bookings, or incomplete bookings. This does not provide the desk agents the justification to cast blame, however, it just provides an opportunity to better serve you, the guest. I am deeply sorry that we failed to provide superior service for your stay and truly do hope that you will allow us the opportunity again in the future.Best Regards,

Thank you for taking the time to share your feedback regarding your recent stay at our property. We appreciate your honest review.We apologize if our property did not meet your expectations. We strive to provide a clear and accurate representation of our facilities online and we regret any misunderstanding. We will certainly take your comments into consideration as we continually work to improve our guest experience.We're glad to hear that you found the room to be clean and good value for the price. We also appreciate your patience with the heating system and are happy to know that the issue was resolved.We regret that our dining room was not available during your stay. We are always looking for ways to enhance our guest's experience and are currently in the process of restoring amenities.Thank you once again for your review. We hope to have the opportunity to better serve you in the future.

I am writing to address your recent review of our hotel.Firstly, I want to extend my sincere apologies for any inconvenience you may have experienced during your stay. We strive to provide our guests with a comfortable and enjoyable experience, and it seems we fell short of that goal in your case.Regarding the issues you mentioned, I would like to inform you that we have conducted a thorough maintenance inspection of the room you stayed in. We found no issues with the bathroom fan or the weather strip around the door. However, we take your feedback seriously, and we will continue to monitor these areas closely to ensure our guests' comfort.I regret to hear that you found the bed uncomfortable and that you had difficulty reaching the front desk. We will certainly look into these matters and take necessary actions to improve our service.Lastly, I would like to clarify that upon your checkout, our desk agent was not informed of any issues. We encourage our guests to communicate any concerns during their stay so that we can promptly address them and improve their experience.Once again, I apologize for any inconvenience and appreciate your feedback as it helps us improve our services. We hope to have the opportunity to serve you better in the future.

Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear that your check-in experience did not meet your expectations.We strive to provide our guests with an efficient and friendly check-in process, and I apologize if we fell short in this instance. I assure you that this is not indicative of our usual standards. Your comments have been shared with our team to ensure we improve our service.We value your feedback and hope to have the opportunity to serve you better in the future.

We strive to provide the best service possible and your feedback is valuable in helping us improve.We would appreciate the opportunity to understand more about your experience and how we can make it better. Please feel free to share more details at your convenience.Thank you once again for your feedback.

Thank you for you review and we are glad that you had no trouble finding our location.

I wanted to take a moment to thank you for your positive review of our hotel. We are delighted to hear that you enjoyed your stay with us and that our services met your expectations.Your feedback is greatly appreciated as it helps us to continually improve our services and provide a superior experience for our guests.Thank you once again for your kind words. We look forward to welcoming you back to our hotel in the near future.

Dear Michael,Though we are happy to hear that you enjoyed our convenient location, we regret that other aspects of your stay fell below your expectations, especially regarding our accommodations and the comfort we strive to provide our guests. Rest assured, your feedback is essential and will be shared with the respective teams for improvement. We hope you consider returning down the line for a better experience.

Thank you for your positive review of our hotel. We are delighted to hear that you had a great stay with us. Your feedback is greatly appreciated and will be shared with our team.We strive to provide our guests with the best experience and your review reaffirms the hard work we put in every day. We look forward to welcoming you back to our hotel in the future.Thank you

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations.We acknowledge your comments about the property being old and outdated. We are continuously working on improvements and your feedback will certainly be taken into consideration for future renovations.Regarding the beds, we apologize for any discomfort you may have experienced. We are in the process of evaluating our current bedding and will take your comments into account.We understand your concerns about the surrounding area. While we have no control over this, we do our best to ensure the safety and security of our guests within the hotel premises.Once again, we appreciate your feedback as it helps us improve our services and facilities. We hope you will give us another chance to serve you better in the future.Best regards,

Thank you for taking the time to share your experience at our hotel. We are glad to hear that you found our staff kind and our property clean. We strive to provide a pleasant environment for our guests, so we are pleased to know that you enjoyed the surrounding area.We apologize for the inconvenience caused by the noise from other tenants. We will work on improving our noise control measures to ensure a peaceful stay for all our guests.We appreciate your feedback regarding our rooms. We are currently in the process of updating them to enhance our guests' comfort and experience. We're glad to hear that despite this, you found the bed cozy.Once again, thank you for your valuable feedback. We hope to welcome you back in the near future and provide an even better experience.Best Regards,

Dear Leslie,Thank you for taking the time to share your experience at our hotel. We're delighted to hear that we are your favorite pet-friendly hotel in the Coos Bay/North Bend area. We strive to provide a clean and comfortable environment for all our guests, including our furry friends.We appreciate your feedback on our room sizes and pricing. We're glad you found them to be fair and spacious. We acknowledge your comments about the rooms being slightly dated, but we are actively updating rooms and have two buildings with updated furniture and features. But we are always looking for ways to improve our guests' experience and your feedback is invaluable in this regard.We regret that our outdoor pool and hot tub are not open during the winter. We do this to ensure the safety and comfort of our guests. We hope that the doggy swag bag we provided at check-in added value to your stay.Best,

Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize if the temperature in your room was not to your liking. We strive to ensure our guests are comfortable, and I regret that we missed the mark in this instance. I will pass your feedback to our maintenance team to ensure the thermostats are set at a more comfortable temperature for our guests.In regards to breakfast, we appreciate your suggestion for more options. We are indeed in the process of updating our breakfast offerings to provide a wider variety for our guests. We hope that on your next visit, you will be able to enjoy these improvements.Thank you again for your valuable feedback. We look forward to welcoming you back in the future and providing a better experience.Best Regards,

We are delighted to hear that you had a positive experience during your stay with us. Your 4 out of 5-star rating is greatly appreciated.We continuously strive to exceed our guests' expectations and your feedback is an invaluable part of this process. Although you didn't leave any specific comments, your high rating tells us that we are on the right track.We look forward to welcoming you back in the near future. If you have any suggestions or comments that could help us improve our services, please do not hesitate to share.Thank you once again for choosing our hotel and for your positive review.Best,

Mary,We are grateful for your positive review and greatly appreciate the feedback. While we do not currently have bottled water in the rooms there is always plenty in the lobby! We hope to see you again soon! Best,

Kristi,You and your colleague are also awesome! Thank you for choosing our property for your trip to the region and we hope to serve you next time you come this way for personal or professional reasons. Best,

Thank you for taking the time to rate your recent stay at our hotel. We noticed that you gave us a 1-star rating. We are truly sorry to hear that your experience did not meet your expectations.We value all feedback as it helps us to improve our services. As you did not leave any comments, we would greatly appreciate it if you could provide us with more details about your stay. Your insights will be invaluable in helping us to understand where we fell short and how we can improve.Once again, we apologize for any inconvenience caused and look forward to receiving your feedback.Best Regards,

We noticed that you rated your experience 2 out of 5 stars. We are truly sorry to hear that your stay did not meet your expectations. We strive to provide our guests with an exceptional experience, and it seems we fell short in your case.As there were no specific comments attached to your rating, we would greatly appreciate it if you could provide us with more details about your experience. Your feedback is invaluable to us as it helps us identify the areas where we can improve.Please feel free to reply to this email with any comments or suggestions. We hope to have the opportunity to better serve you in the future.Best Regards,

Thank you for taking the time to review our hotel. We noticed that you didn't leave any specific comments. We value all feedback and would appreciate any additional details about your stay. Your insights can help us improve our services and ensure a better experience for our future guests.Best Regards,

Thank you so much for the feedback. We're sorry to hear that you didn't have a good experience with us overall and that our accommodations failed to impress you. While we always do our best to honor room preference requests made through third-party sites, this is dependent on availability on the day of check-in. Should you have any billing inquiries regarding your stay, please reach out to the third-party site you booked with, as they will be the best ones to assist you. We hope you will consider giving us another chance to impress you in the future; we know that we can change your perceptions.

Thank you for sharing your concerns with us, as we are always looking for ways to improve. Your feedback will be discussed internally, and we apologize sincerely for our shortfalls. Hopefully, you'll consider giving us another try in the future, as we would love to leave you with a better lasting impression.

Dear Dennis,Thank you for taking the time to share your thoughts with our team. We are disheartened that we were unable to meet all of your expectations. What you experienced is not typical for us, and we will be sure to share your feedback with our team for immediate improvement. We appreciate your patience, and hope that you will consider booking with us so we can show you a much better experience.

Dear Cindy,We are so sorry to hear about your experience, as it is in no way reflective of our values. Our housekeeping and maintenance teams will follow up on your concerns and take action where needed. We are determined to get better and ensure our future guests have a much more comfortable stay.