Avis
9,6
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,6/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,6/10
Écoresponsabilité
Avis
27 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
10/10 Excellent
Barry
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barry
Séjour de 2 nuits en mai 2024
10/10 Excellent
Janet
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janet
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 18 mai 2024
Dear Janet, thank you for your kind review.I am delighted you enjoyed your stay and the wolfhound walk.Warm regards, Peter
10/10 Excellent
Kirsty
Voyage en groupe
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kirsty
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 18 mai 2024
Dear Kirsty, thank you for your kind review. I hope we will get to welcome you to the hotel in the future.Warm regards, Peter
10/10 Excellent
Judith Anne
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Judith Anne
Séjour de 1 nuit en mai 2024
10/10 Excellent
Patrick
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patrick
Séjour de 2 nuits en janvier 2024
Réponse de Peter le 31 janv. 2024
Dear Patrick, Thank you for your very kind review. We are delighted that you thought The Lodge at Ashford Castle was a super place to stay and enjoyed the wonderful food and great service. Our staff and service are a true testament to the hard work and dedication of our wonderful team. Thankyou once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
6/10 Satisfaisant
Voyageur vérifié
13 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de Peter Fergus le 17 janv. 2024
Dear Anonymous, Thank you for your review. Warm regards, Peter.
10/10 Excellent
Deirdre
Voyage en groupe
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Deirdre
Séjour de 1 nuit en janvier 2024
Réponse de Peter Fergus le 17 janv. 2024
Dear Deirdre, Thank you for your kind review. Warm regards, Peter.
10/10 Excellent
Voyageur vérifié
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wedding anniversary
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Peter Fergus le 17 janv. 2024
Dear Anonymous, Thank you for your review. We are delighted that you found the staff very friendly and also enjoyed our dog friendly hotel and its facilities. I note your comment and hope you enjoyed receiving our welcome card and a special amenity that was left in your room during your stay. Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
10/10 Excellent
Steven John
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wedding anniversary.
Steven John
Séjour de 1 nuit en décembre 2023
Réponse de Peter Fergus le 17 janv. 2024
Dear Steven, Thank you for your review. We are delighted that you had a fantastic stay in The Lodge at Ashford Castle. Our staff and service are a true testament to the hard work and dedication of our wonderful team. I note your comment and I hope you enjoyed receiving our welcome card and a special amenity that was provided during your stay. Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
10/10 Excellent
paul
8 déc. 2023
paul
Séjour de 1 nuit en décembre 2023
Réponse de Peter Fergus le 17 janv. 2024
Dear Paul, Thank you for your review. Kind regards, Peter.
10/10 Excellent
Michael
Voyage en famille
5 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 2 nuits en décembre 2023
Réponse de Peter Fergus le 17 janv. 2024
Dear Michael, Thank you for your review. Warm regards, Peter.
10/10 Excellent
Arlene
Voyage en famille
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Donegal Ladies
Arlene
Séjour de 1 nuit en novembre 2023
Réponse de Peter le 21 nov. 2023
Dear Arlene, Thank you for your very kind review. I am delighted to hear that you thought the location of The Lodge was amazing and the hotel was wonderful. Our staff and service are a true testament to the hard work and dedication of our wonderful team. Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
10/10 Excellent
Jocelyn
17 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jocelyn
Séjour de 1 nuit en octobre 2023
Réponse de Peter le 21 nov. 2023
Thank you for your kind review. Warm regards, Peter.
10/10 Excellent
Niamh
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous
Niamh
Séjour de 2 nuits en octobre 2023
Réponse de Peter le 17 oct. 2023
Dear Niamh, Thank you for your review. I am delighted to hear that you enjoyed your stay at The Lodge at Ashford Castle. Our staff and service is a true testament to the hard work and dedication of our wonderful team. I do note your comments and will discuss further with our Management Team. We do look forward to welcoming you back to The Lodge at Ashford Castle very soon. Warm regards, Peter Fergus.
10/10 Excellent
Susan
9 oct. 2023
Susan
Séjour de 1 nuit en octobre 2023
Réponse de Peter le 21 nov. 2023
Thank you for our kind review. Warm regards, Peter.
8/10 Bien
John
29 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Couples break
John
Séjour de 2 nuits en septembre 2023
Réponse de Peter le 5 oct. 2023
Dear John, thank you for taking the time to complete your review. I am disappointed to hear that your first suite was not to your liking and pleased to hear that you found a suite that you did like. I do note your other comments and will discuss with our Management Team. In relation to tips, please note that in the past year we have reviewed the tip policies in the hotel through consultation with management and with our teams and have introduced the discretionary room charge. The discretionary room charge is for the rooms department team members who use to get cash tips left in the rooms which they have generally seen disappear to a minimum. This now gives the teams a digital method to receive tips and for them to distribute in a fair and transparent fashion. The system is working for both the team and guests, as we are receiving a very positive response from our guests overall and we do point out it is discretionary. We are happy to remove or change as the guest requests. The discretionary room charge is on our confirmation letters informing of the policy introduction. It is very similar to a service charge that many hotels have in place, however it is at the complete discretion of the guest. We do hope John that you will return to us in the near future, I would be delighted to look after your reservation personally to help ensure you have a wonderful stay in The Lodge at Ashford Castle. Warm regards, Peter Fergus.
6/10 Satisfaisant
Emily
Voyage en famille
29 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Opaque marketing, limited access to the castle
Emily
Séjour de 2 nuits en septembre 2023
Réponse de Peter le 6 oct. 2023
Dear Emily Thank you for your reviewI am delighted that you have enjoyed your beautiful room here with us at the Lodge.I am sorry for the confusion on the availability of the Castle from the Lodge.The team are more than happy to check availability for you upon request when inhouse and we will book times available for you with no hesitationWe do describe within our confirmation letter/email how guests are welcome to access the Castle,Ashford Castle grounds, gardens and activities are open to all guests of The Lodge. Visiting the Castle and use of its public areas is exclusive to the residents of the Castle. Dining and Spa appointments at the Castle are subject to availability and reservations must be booked in advance.Under our dining tab on our website we have a section “Dining at Ashford Castle” which lists all the options at the castle. This can be accessed through the drop down menu on the top right of the page. I will contact our website team to ensure this is as easy as possible to locate when browsing through our content, I appreciate your feedback on this to help us improve the browsing experience for everyone.I would be delighted to look after any future bookings for you to ensure you have a seamless experience between both properties.Please feel free to contact me directly.Warm regards Peter
8/10 Bien
Andrew
26 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en septembre 2023
Réponse de Peter le 28 sept. 2023
Dear Andrew, Thank you and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
10/10 Excellent
Diane
Voyage en couple
23 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diane
Séjour de 1 nuit en septembre 2023
Réponse de Peter le 28 sept. 2023
Dear Diane, Thank you for your very kind review. It is fantastic to hear that you had another good stay as The Lodge at Ashford Castle and enjoyed the Estate grounds and the lovely walking trails. Our staff and service is a true testament to the hard work and dedication of our wonderful team. Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle again very soon. Warm regards, Peter.
10/10 Excellent
Kimberly
22 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kimberly
Séjour de 2 nuits en septembre 2023
Réponse de Peter le 28 sept. 2023
Dear Kimberly, Thank you and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
10/10 Excellent
Lonnie
15 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lonnie
Séjour de 1 nuit en septembre 2023
Réponse de Peter le 28 sept. 2023
Dear Lonnie, Thank you and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
10/10 Excellent
Holly
Voyage en famille
12 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
Holly
Séjour de 2 nuits en septembre 2023
Réponse de Peter le 13 sept. 2023
Dear Holly, Thank you for your very kind review. I am delighted that The Lodge at Ashford Castle was one of the best experiences of your trip. Our staff and service is a true testament to the hard work and dedication of our wonderful team. Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
10/10 Excellent
Carol
Voyage en groupe
28 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carol
Séjour de 2 nuits en août 2023
Réponse de Peter le 12 sept. 2023
Dear Carol, Thank you for your review. I wish that you could have reached out to me during your stay as we would have been delighted to help you fill your itinerary. We do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
10/10 Excellent
Sallie
28 août 2023
Sallie
Séjour de 1 nuit en août 2023
Réponse de Peter le 12 sept. 2023
Dear Sallie, Thank you. Warm regards, Peter.
10/10 Excellent
Louis
Voyage en couple
21 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Louis
Séjour de 1 nuit en août 2023
Réponse de Peter le 12 sept. 2023
Dear Louis, Thank you for your review. I am delighted to hear that you thought the location was beautiful. As a valued guest of The Lodge you do have full access to the grounds of the Ashford Estate, regretfully this does not include Ashford Castle Hotel itself. We are happy to reserve our guests to any of the castles dining experiences should they have the availability. However due to how busy they are they may not always be in a position to assist. I want you to know that you were not seen differently nor unwanted, know that you will always be a welcomed guest to The Lodge at Ashford and to the Ashford Estate.Thank you once again for your review and we do hope to welcome you back to The Lodge very soon. Warm regards, Peter.
10/10 Excellent
Helena
Voyage en groupe
14 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helena
Séjour de 1 nuit en août 2023
Réponse de Peter le 12 sept. 2023
Dear Helena, Thank you very much for your very kind review and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
10/10 Excellent
Nattakan
Voyage en couple
7 août 2023
Nattakan
Séjour de 2 nuits en août 2023
Réponse de Peter le 12 sept. 2023
Dear Nattakan, Thank you very much for your very kind review. We do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
10/10 Excellent
Theodore
Voyage en couple
3 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theodore
Séjour de 2 nuits en juillet 2023
Réponse de Peter le 12 sept. 2023
Thank you very much for your very kind review. Warm regards, Peter.
10/10 Excellent
Kathryn
Voyage en groupe
29 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing service, delicious food, and pup friendly!
Kathryn
Séjour de 2 nuits en juillet 2023
Réponse de Peter le 12 sept. 2023
Thank you for your very kind review. It is lovely to hear that you enjoyed your stay and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
4/10 Médiocre
Stephanie, KENNEWICK
Voyage en couple
20 juil. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Stephanie
Réponse de Peter le 12 sept. 2023
Dear Stephanie, thank you for your review. I am very disappointed to hear that you did not enjoy your stay. I wish that you had reached out to me during your time at The Lodge at Ashford Castle to allow me to help make your stay more enjoyable. If ever you do decide to return to The Lodge please do reach out to me as I would love to welcome you back and make your stay a most enjoyable experience at The Lodge at Ashford Castle. Warm regards, Peter.
10/10 Excellent
Carol
Voyage en groupe
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 1 nuit en juillet 2023
Réponse de Peter le 12 sept. 2023
Thank you for your kind review. It is lovely to hear you enjoyed your stay and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
10/10 Excellent
Jenny
16 juil. 2023
Jenny
Séjour de 4 nuits en juillet 2023
Réponse de Peter le 12 sept. 2023
Thank you. Warm regards, Peter.
10/10 Excellent
Voyageur vérifié
4 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Craig
Voyage en famille
3 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Option on the Ashford Castle Estate
Craig
Séjour de 2 nuits en juin 2023
10/10 Excellent
Meda
1 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Meda
Séjour de 1 nuit en juin 2023
10/10 Excellent
Jennifer
29 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en juin 2023
10/10 Excellent
Danielle
Voyage en groupe
23 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danielle
Séjour de 1 nuit en juin 2023
10/10 Excellent
Maura
Voyage en famille
18 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maura
Séjour de 2 nuits en juin 2023
Réponse de Peter le 22 juin 2023
Dear Maura, I am delighted to hear that you had an incredible experience in The Lodge at Ashford Castle and hope that you will come back to stay again soon. Warm regards, Peter.
10/10 Excellent
Lawrence, Fort Myers
Voyage en couple
8 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lawrence
Séjour de 1 nuit en juin 2023
Réponse de Peter le 22 juin 2023
Dear Lawrence, I am delighted to hear you enjoyed your stay in The Lodge at Ashford Castle. Our staff are hard working and dedicated to help ensure our guests needs are met fully and that our guests leave with fond memories of their stay at the Lodge. We would love to see you back again soon. Warm regards, Peter.
10/10 Excellent
Julie
8 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julie
Séjour de 2 nuits en juin 2023
Réponse de Peter le 22 juin 2023
Dear Julie, Thank you for staying at The Lodge at Ashford Castle. I am glad you enjoyed your stay. I hope that you will return to The Lodge again soon. Warm regards, Peter.
8/10 Bien
Jennifer
5 juin 2023
Jennifer
Séjour de 1 nuit en juin 2023
Réponse de Peter le 22 juin 2023
Dear Jennifer, thank you for staying at The Lodge at Ashford Castle. I hope that you will return to The Lodge again soon. Warm regards, Peter.
10/10 Excellent
Heidi
Voyage en couple
22 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Heidi
Séjour de 1 nuit en mai 2023
Réponse de Peter le 22 juin 2023
Dear Heidi, I am delighted you enjoyed your stay at The Lodge at Ashford Castle and its Estate. I hope that you will return to The Lodge again soon. Warm regards, Peter.
10/10 Excellent
Stephen
17 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephen
Séjour de 1 nuit en mai 2023
Réponse de Peter le 18 mai 2023
Dear Stephen, Thank you for your kind review. We are delighted you thought The Lodge at Ashford Castle was amazing with fantastic grounds. We appreciate that you would highly recommend a visit to the Estate and the beautiful breath-taking boat trip around Lough Corrib. Our staff and service is a true testament to the hard work and dedication of our wonderful team. Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.
10/10 Excellent
Emily
Voyage en famille
13 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Hotel and Area
Emily
Séjour de 2 nuits en mai 2023
Réponse de Peter le 17 mai 2023
Dear Emily,Thank you for your kind review. It is fantastic to hear you thought The Lodge at Ashford Castle was a beautiful hotel located in a very scenic area in the West of Ireland. It would give us great please to welcome you back again to The Lodge at Ashford Castle. Warm Regards, Peter.
10/10 Excellent
Rachel
9 mai 2023
Rachel
Séjour de 2 nuits en mai 2023
Réponse de Peter le 22 juin 2023
Dear Rachel, thank you for staying at The Lodge at Ashford Castle. I hope you will come back to the Lodge again soon. Warm regards, Peter.
10/10 Excellent
Paul
6 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mai 2023
Réponse de Peter le 8 mai 2023
Dear Paul,Thank you for your kind review.It is fantastic to hear that you enjoy your stay. To say we are one of the finest places that you have stayed in is a true testament to the hard work and dedication of our wonderful team.Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon.Warm regardsPeter
10/10 Excellent
Mandy
19 avr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mandy
Séjour de 2 nuits en avril 2023
Réponse de Peter le 17 mai 2023
Dear Mandy,Thank you for your 5 out of 5 review. We hope to welcome you back to The Lodge at Ashford Castle very soon.Warm Regards,Peter
10/10 Excellent
Lucy
13 avr. 2023
Lucy
Séjour de 2 nuits en avril 2023
Réponse de Peter le 8 mai 2023
Dear Lucy,Thank you for your 5 out of 5 review and we hope to welcome you back to The Lodge at Ashford Castle very soon.Warm regardsPeter
10/10 Excellent
Tracey
Voyage en groupe
12 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracey
Réponse de Peter le 8 mai 2023
Dear Tracey,Thank you for your lovely review.We are delighted that you enjoyed your stay. We are truly blessed to be a part of the wonderful Ashford estate. It is fantastic to hear that you got to enjoy the woodland walks and lake views.Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon.Warm regardsPeter