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Avis sur Extended Stay America Suites Orange County Brea

2.5 out of 5
Extended Stay America Suites Orange County Brea
3050 E Imperial Hwy, Brea, CA

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 223 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 172 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 163 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 195 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 249 avis sur 1002." "

5,8/10

Propreté

7,0/10

Personnel et service

5,8/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Magali

Les points forts : Confort de la chambre
Hôtel pratique moins bon de d autres de la chaîne
Séjour familial
Réponse de Manager le 17 avr. 2017
Magali, thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager

6/10 Satisfaisant

Jean-Louis

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de Manager le 29 mars 2017
Jean, Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager

10/10 Excellent

Candelario

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful staff
Séjour de 1 nuit en avril 2024

10/10 Excellent

Brenda

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

4/10 Médiocre

John

Voyage en famille
Not sure if the hot water issue is fixed after a week. Went to office to bring it to their attention, but sign on the counter states "back in 10 minutes". Really???!!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 13 avr. 2024
Dear John, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will share your comments appropriately with our team. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

2/10 Horrible

Carlota

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This facility should be closed. The bathrooms are in terrible condition.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 10 avr. 2024
Dear Carlota, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management

4/10 Médiocre

Dexter

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not clean and bathroom plumbing was awful. Trash was left from prior stays.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Dear Dexter, Thank you very much for staying at our hotel. We strive to provide every guest with clean and comfortable accommodations; therefore, we are disappointed to hear this was not your experience. Please accept our apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

10/10 Excellent

Maggie

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Vicki

Séjour de 4 nuits en mars 2024

2/10 Horrible

Alejandro

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
They did not have a room for us. We got to the room assigned and it was in use. The sheets were not made and it was not clean in the room. When we went back to the lobby they did not have any other rooms available. Really bad experience
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 26 mars 2024
Dear Alejandro, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Rest assured, we are investigating the oversight in room assignment and cleanliness to prevent such occurrences in the future. Your feedback is invaluable, and we deeply regret the disappointment caused. We'll strive to ensure better coordination and availability in the future. Please accept our apologies, and we hope for the opportunity to regain your trust in our services next time.Sincerely,Hotel Management

2/10 Horrible

Ruben

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nick the person at desk was amazing. Theroom and facilities where dirty could bring myself to stay there immediately asked forcrefund and left .
Séjour de 2 nuits en mars 2024
Réponse de Taylor Ryan le 25 mars 2024
We are saddened to hear about your experience here at Extended Stay America Brea. We have heightened our housekeeping standards to ensure a nice clean environment for our guest to stay. We hope to earn your business back in the near future.

4/10 Médiocre

Veronica

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was outdated. Bed was creaky. And walls are thin. I could hear our neighbor open their door like every hour during the course of the night. Which would wake me up.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 25 mars 2024
Dear Veronica, Thank you for your feedback. We apologize for the inconvenience caused by the outdated amenities, creaky bed, and thin walls during your stay. Your feedback is essential, and we take it seriously as we strive to provide a comfortable experience for all our guests. Rest assured, we will address these issues promptly to improve the quality of our accommodations. We appreciate your patience and hope for the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

10/10 Excellent

Guillermo

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Nathan

Ok
Réponse de Hotel Management le 23 mars 2024
Dear Nathan, Thank you for your recent stay at our hotel. We appreciate your feedback and apologize if your experience was not up to your expectations. Your satisfaction is important to us, and we continuously strive to improve our services. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Thank you for choosing our hotel, and we look forward to the possibility of serving you again.Sincerely,Hotel Management

2/10 Horrible

Victoria

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Gross.
Séjour de 4 nuits en mars 2024
Réponse de Taylor Ryan le 8 mars 2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future.

4/10 Médiocre

Sara Graciela

Voyage en famille
La basura estuvo en los contenedores durante 4 días que estuvimos ahí y apestaban todas las habitaciones las instalaciones son viejas y están descuidadas
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 7 mars 2024
Dear Sara Graciela, Thank you for your recent stay at our hotel. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

10/10 Excellent

Stanley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very peaceful surroundings
Séjour de 5 nuits en février 2024

10/10 Excellent

Juan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Urine smell in the stairs and room smelled when entering first time
Séjour de 1 nuit en février 2024
Réponse de Taylor Ryan le 20 févr. 2024
Hello, Thank you first taking the time to respond to our post reviews. Your feedback is greatly appreciated and here at Extended Stay America we strive to provide the best quality of service. We are sadden o hear that your room had an odor and have taken the appropriate measures to discontinue this issue. Please allow us to earn your business in the near future. Thank you for staying with us here at Extended Stay America Brea.

2/10 Horrible

Chien-Hsien

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024

6/10 Satisfaisant

William

Séjour de 1 nuit en février 2024

4/10 Médiocre

Jae Sook

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements
Dirty
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 30 janv. 2024
Dear Jae Sook, Thank you for being our guest and for your valuable feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

4/10 Médiocre

Jose

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing area, very quiet ,outside area very good, inside the room, bathroom ,very bad conditions, no supplies, when I call to the front desk they told me to go there for soap 😳 when I was ready to jump to the shower
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 30 janv. 2024
Dear Jose, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

8/10 Bien

Latisha

Voyage en couple
Les points forts : Propreté et personnel et service
It’s a good place
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 14 janv. 2024
Dear Latisha, Thank you for reviewing our hotel. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DON'T STAY HERE!!
Worse hotel ever. I checked in, my boyfriend and I went to our room the room was okay but the bathroom was gross the paint from the ceiling was peeling off the bath tub was destroyed and it smelled like cigarettes. We go back to the front desk and let the gentleman know about the bathroom he gives us another room same thing the bathtub is destroyed and the fan vent on the ceiling was detached. Worst hotel I have ever encountered.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 10 janv. 2024
Dear Guest, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

6/10 Satisfaisant

Martina

Séjour de 1 nuit en décembre 2023

2/10 Horrible

maggie

Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Police had to visit twice
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 31 déc. 2023
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management

6/10 Satisfaisant

Luis

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Personnel et service
It was ok
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 30 déc. 2023
Dear Luis, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management

2/10 Horrible

Brennan

Séjour de 1 nuit en décembre 2023

2/10 Horrible

Robin

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Unique: spent first 1/2 hour in lobby listening to loud bathroom noises. When I was raising my boys I had a saying: Better out your mouth than your ass. Woman comes out walking slow. Moving more sideways than straight. Phone rings... Will finish later. Key words: slow, exceptionally rude, apparently unable to work the system. Demanded I leave. "Go sit in your car" Me: "May I sit here while I talk to Expedia?" Her: "No !" End result: No room She couldn't find reservation Talked to Expedia. They were exceptionally good & resolved the issues. Thx John & Gracie @ Expedia 😁🏆
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 28 déc. 2023
Dear Robin, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

2/10 Horrible

ROBERT

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Caution !!
The place is filthy the shower was full of Mold
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 27 déc. 2023
Dear ROBERT, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

2/10 Horrible

Patti

Séjour de 1 nuit en décembre 2023

8/10 Bien

Rosalba

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I did not like the fact that the bathroom door was not flossing properly. There was mildew on the walls and bathtub. The sink faucet had heavy calcium build up and mildew. The shower was leaking all night. Toilet paper holder bracket is broken, does not hold paper roll, bracket comes off. The room smelled very bad when we arrived.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Rosendo

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Esperanza

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Robert

Les points faibles : Propreté et équipements
The staff was veryy friendly especially KARLA she was really ! but when it came to the room the floor was disgusting stains from the night before and the toliet had feces that hadnt been cleaned off the sofa i had in the room was full of stains like it hadn't been wiped in a while pillow cases had makeup still on it i was afraid to sleep in the bed cause i didnt know if the sheets were clean and i didnt want tell management's cause #1 it should of been properly cleaned #2 there was an extra charge for any house keeping that i dont think i should have to pay for something that should've ben done i paid for the deluxe room you would think management would double check there workers work overall i left a my reservation the one day in advance cause i just didnt feel clean
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 14 déc. 2023
Dear Robert, We sincerely appreciate your positive comments about our friendly staff, particularly Karla. We're, however, sorry to hear about the cleanliness issues you encountered in your room. Your feedback is crucial for our improvement, and we apologize for any inconvenience caused. Rest assured, we will address these concerns with our housekeeping team to ensure a more thorough and timely cleaning process. We value your business and hope to have the opportunity to provide you with a cleaner and more comfortable experience in the future.Sincerely,Hotel Management

2/10 Horrible

Alyssa

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

8/10 Bien

Timothy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Joseph

Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Stanley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fast courteous service
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 7 déc. 2023
Dear Stanley, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management

10/10 Excellent

Stanley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and comfortable
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Elizabeth

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worst hotel I have ever stayed in. The bathroom was nasty dirty, the shower towels were dirty and I couldn’t even get more. The bed was crocked, the room smelled nasty and the service was aweful! Never again!
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 28 nov. 2023
Dear Elizabeth, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

2/10 Horrible

CRAIG

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No desk clerk for over 20 minutes when i tried to check in. The clientele appeared to be mostly people with addiction problems as well as non-citizens. The site was not well kept and the interior of the lobby was a mess as well as being inconveniently located.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 22 nov. 2023
Dear CRAIG, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. This is not the standard we strive for, and we understand how frustrating it must have been to wait for an extended period of time. Moreover, ensuring a safe and comfortable environment for all our guests is a top priority. We take your feedback seriously and will address these issues to enhance the overall experience for everyone. We hope you'll give us another chance so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

10/10 Excellent

Terresa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Lindsay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 16 nov. 2023
Dear Lindsay, On behalf of our team at Extended Stay America, thank you for the excellent review. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope to remain your hotel of choice whenever you return to our city.Sincerely,Hotel Management

8/10 Bien

Delores

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice and quiet.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

FRANCISCO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was perfect
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 1 nov. 2023
Dear FRANCISCO, We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great location! Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management

2/10 Horrible

Mary

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023

10/10 Excellent

Michael

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
no complaints!
Séjour de 2 nuits en octobre 2023