Avis
9,0
Merveilleux
9,6/10
Propreté
8,8/10
Personnel et service
9,2/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
5 mars 2024
Séjour de 2 nuits en mars 2024
Réponse de general manager le 28 mars 2024
Dear Nikola,Greetings from Lake Como!Thank you for posting your review on Expedia. From all of us here at Hilton Lake Como, we hope that you've had a safe trip home, and we look forward to seeing you next time!Kind regards,Matthias Welzel, General Manager
10/10 Excellent
Amir
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Amir
Séjour de 2 nuits en février 2024
Réponse de Hilton Lake Como le 29 févr. 2024
Dear Amir,We greatly appreciate your positive feedback and we are delighted to know you had an enjoyable stay with us at the Hilton Lake Como. Thank you for the special mention of our very friendly staff.We hope to welcome you back in the future!Kindest regards,Matthias WelzelGeneral Manager
10/10 Excellent
ghassan, Dubai
Voyage en couple
28 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ghassan
Séjour de 1 nuit en avril 2023
Réponse de Hilton Lake Como le 2 mai 2023
Dear Ghassan,thank you for taking the time to leave this nice review of your recent stay in our property.We are happy to know you had an enjoyable stay with us at the Hilton Lake Como. It will be a pleasure to share your fantastic review with the whole team. We really hope to have the chance to welcome you again in the next future!Kindest regards,Matthias WelzelGeneral Manager at Hilton Lake Como
10/10 Excellent
Francisco
11 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique
Francisco
Séjour de 1 nuit en février 2023
Réponse de Hilton Lake Como le 13 févr. 2023
Dear Franciscothank you for your wonderful review of your recent stay in our hotel!We are delighted to know that you had a pleasant stay with us and that you have enjoyed the overall experience.We are really looking forward to welcome you again in the next future!Best regards,Matthias WelzelGeneral Manager at Hilton Lake Como
10/10 Excellent
Pascal
6 févr. 2023
Pascal
Séjour de 1 nuit en février 2023
Réponse de Hilton Lake Como le 8 févr. 2023
Dear Pascalthank you for your review! We are glad to know that you had an enjoyable stay in our hotel and we really hope to have the chance to welcome you again in the next future!Best regards,Matthias WelzelGeneral Manager at Hilton Lake Como
10/10 Excellent
Michel
Voyage en famille avec de jeunes enfants, Voyage en famille
26 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michel
Séjour de 1 nuit en août 2022
Réponse de general manager le 29 août 2022
Dear Michel, Warm greetings from Hilton Lake Como.Thank you for taking the time to follow us up about your recent stay in our property.We hope to welcome you whenever you travel to Lake Como. We are finalizing a rich program of events for the autumn & winter season, keep following us on our social media pages @hiltonlakecomo , @terrazza241 and @eforeaspa_lakecomo to discover it. Kind regards,Matthias Welzel, General Manager
8/10 Bien
Voyageur vérifié
8 août 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en juillet 2022
Réponse de general manager le 23 août 2022
Dear guest, Greetings from Lake Como! Thank you for choosing Hilton Lake Como and for ranking us following your stay at our property. From all of us here at Hilton Lake Como, we hope that you've had a safe trip home, and we look forward to seeing you next time!Kind regards,Matthias Welzel, General Manager
10/10 Excellent
sylvie
Voyage en famille
18 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sylvie
Séjour de 3 nuits en juillet 2022
Réponse de General Manager le 21 juil. 2022
Dear Sylvie,
Thank you very much for having taken the time to share with us your valuable feedback.
We are truly heartened to receive your generous review of Hilton Lake Como. With great pleasure I will share your review with the whole team, they will be very proud to hear your kind words.
We look forward to having you with us again in the near future. Lake Como is an amazing destination all year round.
Kind regards,
Matthias Welzel, General Manager at Hilton Lake Como
10/10 Excellent
Pauline
Voyage en famille
19 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pauline
Séjour de 1 nuit en avril 2022
Réponse de General Manager le 28 avr. 2022
Dear Pauline,
Thank you for leaving your review and for sharing your experience with other travelers.
It is always a happy moment receive a full ten to our guest.
From all of us here at Hilton Lake Como, we hope that you've had a safe trip home, and we look forward to seeing you next time!
Kind regards,
Matthias Welzel, General Manager at Hilton Lake Como
10/10 Excellent
EMMANUEL
Voyage en couple
21 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EMMANUEL
Séjour de 1 nuit en mars 2022
Réponse de General Manager le 29 mars 2022
Dear Emmanuel,
Greetings from Lake Como!
Thank you very much for having taken the time to share with us your feedback.
I am glad to know you have loved the modern and elegant design of the hotel. The best of the Italian design from “Brianza” has been chosen from the architect, from Poliform to Flexform, from Cassina to Limonta, and much more. The hotel was born on the ashes of a silk factory and we decided to keep the industrial design of the façade to honour the history of the place.
We look forward to welcome you back in a future not too far.
Keep following us on our social medias to discover the spring / summer activities of the hotel and the city of Como.
Kind regards,
Matthias Welzel, General Manager at Hilton Lake Como
8/10 Bien
Maricris
Voyage en famille avec de jeunes enfants
6 févr. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Maricris
Séjour de 1 nuit en février 2022
Réponse de general manager le 7 févr. 2022
Dear guest,
thank you very much for having taken the time to share with us your feedback.
I am pleased to know you have appreciated the unicity of our Junior Suite, as well as the modern and elegant design of the hotel.
We look forward to having you with us again in the near future. Lake Como is an amazing destination all year round.
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
10/10 Excellent
PIERRE
Voyage d’affaires
27 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PIERRE
Séjour de 2 nuits en janvier 2022
Réponse de general manager le 28 janv. 2022
Dear guest,
Warm greetings from Lake Como!
Thanks for ranking us following your stay here at Hilton Lake Como.
Stay in touch with us through our official websites and our official social pages.
I truly hope that you will have the chance to come back soon to our wonderful Como and to have the chance of welcoming you again.
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
8/10 Bien
Jorge
6 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très satisfait
Jorge
Séjour de 2 nuits en janvier 2022
Réponse de General Manager le 13 janv. 2022
Dear guest,
we really thank you for your feedback and the positive comment in relation to our staff, the breakfast and the modern design of the hotel.
The entire team looks forward to have the pleasure of welcoming you back to Hilton Lake Como very soon.
Keep in contact with us following our official social media pages to discover all the news.
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
10/10 Excellent
LAURENT
6 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unforgettable
LAURENT
Séjour de 1 nuit en décembre 2021
Réponse de general manager le 7 déc. 2021
Dear Laurent,
thank you very much for choosing Hilton Lake Como and for taking a moment to share your feedback with us.
I am glad to know you had a wonderful stay with us.
We look forward to having you with us again in the near future. Lake Como is an amazing destination all year round.
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
9 nov. 2021
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Regrettable
Voyageur vérifié
Séjour de 1 nuit en novembre 2021
Réponse de general manager le 23 nov. 2021
Dear guest,
thank you very much for having taken the time to share with us your feedback.
I am sorry to hear that your experience did not meet your expectations and the way you have perceived our services is really not the way we would like our guests to experience our property and their stay with us.
I hope that despite this occasion I will have the chance to welcome you again
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
6/10 Satisfaisant
Bruno
3 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Bruno
Séjour de 2 nuits en octobre 2021
Réponse de general manager le 10 nov. 2021
Dear guest,
Thanks for ranking us following your stay here at Hilton Lake Como.
It will be my pleasure getting in touch with you personally to ensure a proper follow-up on your experience. Please kindly contact me at mxpco_gm@hilton.com.
I hope my team and I can have the chance to welcome you again.
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
8/10 Bien
Sylviane
30 oct. 2021
Sylviane
Séjour de 1 nuit en octobre 2021
Réponse de general manager le 10 nov. 2021
Dear guest,
Warm greetings from Lake Como!
Thanks for ranking us following your stay here at Hilton Lake Como.
Stay in touch with us through our official websites and our official social pages.
I truly hope that you will have the chance to come back soon to our wonderful Como and to have the chance of welcoming you again.
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
10/10 Excellent
Philippe
20 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Philippe
Séjour de 2 nuits en septembre 2021
Réponse de Alessio Colavecchio General Manager le 28 sept. 2021
Dear Philippe, thank you for your positive review. We are happy to know you appreciated your loft suite, the view and the facilities. We hope to welcome you in the near future. Regards
10/10 Excellent
PATRICK
Voyage en famille
13 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PATRICK
Séjour de 6 nuits en août 2021
Réponse de Alessio Colavecchio General Manager le 20 sept. 2021
Dear guest,
Warm greetings from Lake Como!
Thanks for ranking us following your stay here at Hilton Lake Como.
I truly hope that you will have the chance to come back soon to our wonderful Como and to have the chance of welcoming you again. Lake Como is amazing all year round.
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
10/10 Excellent
Fabien
12 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super !
Fabien
Séjour de 2 nuits en août 2021
Réponse de general manager le 18 août 2021
Dear guest,
Warm greetings from Lake Como! Thanks for sharing with us your positive comment.
I am pleased to read you have enjoyed your stay with us.
Concerning Spa service, please be informed that this service is free of charge for Suites rentals.
I hope you have the opportunity to organise a weekend with us very soon. We would be delighted to have you as our guest again.
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
10/10 Excellent
Voyageur vérifié
Voyage en famille
11 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juillet 2021
Réponse de General Manager le 11 août 2021
Dear Guest,
thank you for follow us up about your recent stay here at Hilton Lake Como.
I am pleased to hear you found our staff to your liking.
I hope to have the chance to welcome you back in the future.
We are working on a rich program for the next months. Keep in contact with us to discover it!
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
10/10 Excellent
Eric
24 juil. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eric
Séjour de 3 nuits en juillet 2021
Réponse de general manager le 18 août 2021
Dear guest,
Warm greetings from Lake Como!
Thanks for ranking us following your stay here at Hilton Lake Como.
Stay in touch with us through our official websites and our official social pages.
I truly hope that you will have the chance to come back soon to our wonderful Como and to have the chance of welcoming you again.
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
10/10 Excellent
Rosinski And Company
Voyage en famille
25 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rosinski And Company
Séjour de 3 nuits en juin 2021
Réponse de general manager le 18 août 2021
Dear guest,
Warm greetings from Lake Como!
Thanks for ranking us following your stay here at Hilton Lake Como.
Stay in touch with us through our official websites and our official social pages.
I truly hope that you will have the chance to come back soon to our wonderful Como and to have the chance of welcoming you again.
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
10/10 Excellent
Leonore Reverdin
Voyage en famille
30 mai 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Leonore Reverdin
Séjour de 2 nuits en mai 2021
Réponse de general manager le 18 août 2021
Dear guest,
thanks for sharing with us your valuable feedback following your stay here at Hilton Lake Como.
I hope you have the opportunity to organise a weekend with us very soon. We would be delighted to have you as our guest again.
Kind regards,
Alessio Colavecchio, General Manager at Hilton Lake Como
10/10 Excellent
Voyageur vérifié
16 mai 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je conseille
Voyageur vérifié
Séjour de 2 nuits en mai 2021
Réponse de Hilton Lake Como le 18 mai 2021
Dear guest,
thank you very much for having taken the time to share your comment about your recent stay here at Hilton Lake Como. I am delighted to hear you enjoyed your stay, particularly the pleasant atmosphere of the hotel. I truly hope that you will have the chance to come back soon to our wonderful Como and to have the chance of welcoming you again. We are working on a rich summer program.
Kind regards,
Alessio Colavecchio
General Manager
8/10 Bien
Cortat
Voyage en famille
14 oct. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cortat
Séjour de 1 nuit en octobre 2020
Réponse de Hilton Lake Como le 17 oct. 2020
Dear guest, thank you for your positive comments. I'm happy to read that you have enjoyed your stay at Hilton Lake Como. I truly hope that you will have the chance to come back soon to our wonderful Como and to have the chance of welcoming you again. We are working on a rich program for the festive period. Best regards Alessio Colavecchio General Manager
4/10 Médiocre
Philippe
Voyage en groupe
14 sept. 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
hercher ailleurs
Philippe
Séjour de 2 nuits en septembre 2020
Réponse de Hilton Lake Como le 17 oct. 2020
Dear Philippe, thank you very much for taking the time to express your concerns about your stay at Hilton Lake Como. I am extremely sorry to hear that your experience did not meet your expectations and the way you have perceived our services is really not the way we would like our guests to experience our property and their stay with us. I hope that despite this occasion I will have the chance to welcome you again in the future so that we can demonstrate the high level of service we are renowned for. Alessio Colavecchio General Manager
10/10 Excellent
evelyne
Voyage en famille
29 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Hotel
evelyne
Séjour de 2 nuits en août 2020
Réponse de Alessio Colavecchio General Manager le 15 sept. 2020
Dear guest, thank you for your positive comments. I'm happy to read that you have enjoyed your stay at Hilton Lake Como. I truly hope that you will have the chance to come back soon to our wonderful Como and to have the chance of welcoming you again. We are working on a rich program for the festive period. Best regards
8/10 Bien
Adil
Voyage en famille
27 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sympa
Adil
Séjour de 7 nuits en août 2020
Réponse de Alessio Colavecchio General Manager le 15 sept. 2020
Dear guest, thank you for your positive comments. I'm happy to read that you have enjoyed your stay at Hilton Lake Como. I truly hope that you will have the chance to come back soon to our wonderful Como and to have the chance of welcoming you again.
10/10 Excellent
Yoann, Mery sur Oise
Voyage en famille avec de jeunes enfants
25 août 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yoann
Séjour de 4 nuits en août 2020
Réponse de Alessio Colavecchio General Manager le 26 août 2020
Dear Yoann, thank you for your positive comments. I'm happy to read that you have enjoyed your stay at Hilton Lake Como. I am delighted to hear you enjoyed our service and the pool.Our staff works every day to satisfy all of guests' requests and I am pleased this made your stay memorable. I truly hope that you will have the chance to come back soon to our wonderful Como and to have the chance of welcoming you again.
10/10 Excellent
Hugues
Voyage en famille
24 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour.
Hugues
Séjour de 6 nuits en août 2020
Réponse de Alessio Colavecchio General Manager le 15 sept. 2020
Dear guest,
Warm greetings from Hilton Lake Como.
Thank you for taking the time to follow us up about your recent stay in our property.
Your feedback is greatly appreciated in order ensure that we are always improving and bettering your experience.
We look forward to welcome you back in a future not too far.
8/10 Bien
Sandrine
Voyage en famille
16 août 2020
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Sandrine
Séjour de 3 nuits en août 2020
Réponse de Alessio Colavecchio - General Manager le 17 août 2020
Dear Sandrine,
Thank you for your positive feedback following your stay at Hilton Lake Como. I am glad to know you had a pleasant stay with us and I hope to have the chance to welcome you again.
10/10 Excellent
Patrick
Voyage en famille
8 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patrick
Séjour de 2 nuits en août 2020
Réponse de Alessio Colavecchio - General Manager le 10 août 2020
Dear Patrick, thank you for your positive feedback. I'm happy to know that you have enjoyed your stay at Hilton Lake Como. I truly hope that you will have the chance to come back soon to our wonderful Como and to have the chance of welcoming you again.
10/10 Excellent
Voyageur vérifié
13 juil. 2020
Voyageur vérifié
Séjour de 6 nuits en juin 2020
Réponse de Alessio Colavecchio - General Manager le 7 août 2020
Dear Guest,
thank you very much for having taken the time to share your fantastic score following your recent stay here at Hilton Lake Como. I am delighted to learn you have had a very nice stay with us. I hope my team and I can have the chance to welcome you again in Como.
Alessio Colavecchio
General Manager
8/10 Bien
Voyageur vérifié
2 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Santino Alia - FO Department le 23 mars 2020
Dear Guest We really appreciate your comments during your recently stay in Hilton Lake Como. We hope to see you again in our Hotel and Beautiful city of Como. Sincerely
8/10 Bien
Laurence
9 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour parfait
Laurence
Séjour de 3 nuits en décembre 2019
Réponse de Alessio Colavecchio General Manager le 10 janv. 2020
Dear Laurence, thank you very much for having taken the time to share your review following your recent stay here at Hilton Lake Como. I am delighted to learn you have spent such a great stay with us and I am especially pleased to know you have appreciated our modern building, the eforea spa & health club, as well as our location. The hotel is in fact located at 15 minutes walking distance from the centre of Como, reachable thanks to a lovely pedestrian stroll along the lake which also offers great views. In inform you that our spa is open all year round even for guests who do not stay at the hotel, come and discover all our treatments. I hope my team and I can have the chance to welcome you again in Como. Kind regards
10/10 Excellent
Faustine
22 nov. 2019
Faustine
Séjour de 1 nuit en novembre 2019
10/10 Excellent
nicolas
16 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nicolas
Séjour de 3 nuits en octobre 2019
Réponse de Alessio Colavecchio General Manager le 18 oct. 2019
Dear Nicolas, thank you for taking the time to share with us your experience here at Hilton Lake Como. We are happy that you enjoyed your stay with us! Please share your experience on Tripadvisor.com by writing a review. I am delighted to learn you have spent such a great stay with us and I am especially pleased to know you have appreciated our our location. I hope you have the opportunity to return soon. We are working on a rich entertainment program for the next months. Keep in contact with us to discover it! Kind regards
6/10 Satisfaisant
Aurélie
31 août 2019
Les points forts : Propreté
Les points faibles : Personnel et service
Aurélie
Séjour de 1 nuit en août 2019
8/10 Bien
Voyageur vérifié
11 juin 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juin 2019
Réponse de Alessio Colavecchio General Manager le 5 juil. 2019
Dear Guest,
Warm greetings from Hilton Lake Como.
Thank you for taking the time to follow us up about your recent stay in our property.
Your feedback is greatly appreciated.
We look forward to welcome you back in a future not too far.
10/10 Excellent
CHRISTIAN
3 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top
CHRISTIAN
Séjour de 1 nuit en juin 2019
Réponse de Alessio Colavecchio General Manager le 6 juin 2019
Dear guest, thank you very much for having taken the time to share your fantastic review following your recent stay here at Hilton Lake Como. I am delighted to learn you have spent such a great stay with us and I am especially pleased to know you have appreciated our staff. They work every day to satisfy the guest's needs and I'm happy to know that this make your stay memorable. I hope my team and I can have the chance to welcome you again in Como.
8/10 Bien
Nathalie
5 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nathalie
Séjour de 2 nuits en mars 2019
Réponse de Alessio Colavecchio General Manager le 10 avr. 2019
Dear Natalie, thank you very much for having taken the time to share your review following your recent stay here at Hilton Lake Como. I am delighted to know you have appreciated our hotel. I hope you will have the opportunity to come again and enjoy the view from our Terrazza 241. Keep you posted on our activities following our social pages. Kind regards,
10/10 Excellent
Voyageur vérifié
25 févr. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 2 nuits en février 2019
Réponse de General Manager le 28 févr. 2019
Cher Client,
Merci beaucoup d’avoir pris le temps de publier vos impressions.
Je suis trés heureux de lire que vous avez apprecié votre sejour aupres de Hilton Lake Como dans presque tous ses détails!
J'espère nous aurons le plaisir de vous accueillir de nouveau dans le futur.
Chères salutations
Alessio Colavecchio
General Manager
10/10 Excellent
Voyageur vérifié
4 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en novembre 2018
Réponse de Alessio Colavecchio - General Manager le 7 déc. 2018
Cher Client,
Merci beaucoup d’avoir pris le temps de publier vos impressions.
Je suis trés heureux de lire que vous avez apprecié votre sejour aupres de Hilton Lake Como,dans presque tous ses détails!
J'espère nous aurons le plaisir de vous accueillir de nouveau dans le futur.
Chères salutations,
Alessio Colavecchio
General Manager
10/10 Excellent
Voyageur vérifié
4 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2018
Réponse de General Manager le 5 nov. 2018
Dear Guest
thank you so much for having taken the time to share your score about your recent stay at Hilton Lake Como.
I am delighted to know you spent a great stay with us and I will be pleased to hear back from you and know additional comments about your stay.
In the meantime I would like to thank you for your time and hope to welcome you soon again.
Best regards,
Alessio Colavecchio
General Manager
8/10 Bien
Damien
30 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Damien
Séjour de 2 nuits en octobre 2018
Réponse de General Manager le 31 oct. 2018
Dear Damien,
thank you very much for havign shared your feedback following your stay at Hilton Lake Como.
I am interested in hearing back from you and know additional comments about youryour experience with us, and I would like to thank you for your time and hope to welcome you soon again.
Best regards,
Alessio Colavecchio
General Manager
10/10 Excellent
Eric
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 2 nuits en mai 2024
10/10 Excellent
Richard, STOCKPORT
7 mai 2024
Richard
Séjour de 3 nuits en mai 2024
6/10 Satisfaisant
Lamia
Voyage en groupe
24 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Lamia
Séjour de 5 nuits en avril 2024
Réponse de Hilton Lake Como le 9 mai 2024
Dear Lamiathank you for taking the time to share this feedback about your recent stay in our hotel.We are sorry to hear that you are not completely satisfied with your stay at the Hilton Lake Como. The utmost care and attention to the guests is our top priority and we always strive to improve the overall quality and service.We really hope to have another chance to welcome you again!Kindest regards,Matthias WelzelGeneral Manager
10/10 Excellent
Etienne
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Etienne
Séjour de 2 nuits en avril 2024
Réponse de Hilton Lake Como le 9 mai 2024
Dear Etienne,Thank you very much for this kind review of your recent stay. Our aim is to deliver a pleasant experience, and we are happy that we were able to meet your expectations. We look forward to seeing you again in the future. Kindest regards,Matthias WelzelGeneral Manager