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Avis sur Staybridge Suites Columbia, an IHG Hotel

3 out of 5
Staybridge Suites Columbia, an IHG Hotel
1913 Huger Street, Columbia, SC

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 615 avis sur 862." "
Note des voyageurs de 8 (Bien), d’après 164 avis sur 862." "
Note des voyageurs de 6 (Satisfaisant), d’après 55 avis sur 862." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 862." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 862." "

9,4/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019
Réponse de Danielle le 21 déc. 2019
Thank you for choosing Staybridge Suites. Our goal is to provide a five star experience for our guests, so we are disappointed to learn that we did not live up to our high standards while you were in town. We appreciate your feedback and wish you all the best during your future travels. Sincerely, Staybridge Suites Columbia Management Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel confortable et traditionnel
Hotel classique de qualité. Les chambres sont confortables avec un coin cuisine trés complet. Trés bon petit déjeuner. Personnel sympathique

8/10 Bien

Jared

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N/A
Séjour de 1 nuit en mai 2024
Réponse de Isaac Lewis General Manager le 23 mai 2024
Dear Jared, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Staybridge Suites Columbia so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Isaac LewisGeneral Manager

8/10 Bien

Georgina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great overall!
Séjour de 3 nuits en mai 2024
Réponse de Isaac Lewis General Manager le 22 mai 2024
Dear Georgina, We are happy you chose Staybridge Suites Columbia for your recent visit to the area. It is wonderful to see you had a pleasant stay overall. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time your travel brings you to our area!Isaac LewisGeneral Manager

10/10 Excellent

Jennifer, West Point

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were very happy with our stay! The room was clean and very comfortable, the staff friendly, and the breakfast buffet was delicious. It felt like a home away from home.
Séjour de 2 nuits en mai 2024
Réponse de Isaac Lewis General Manager le 6 mai 2024
Dear Jennifer, Thank you for taking the time to review our hotel and for the excellent rating. It is nice to read your comments about our courteous associates and that you felt right at home. We are delighted that you enjoyed our clean, comfortable room and delicious breakfast. We look forward to your next stay at Staybridge Suites Columbia. Thank you again!Isaac LewisGeneral Manager

10/10 Excellent

David L, Durham

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was good.
Séjour de 1 nuit en avril 2024
Réponse de Isaac Lewis General Manager le 2 mai 2024
Dear David L, Thank you for choosing Staybridge Suites Columbia for your recent stay. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations and that you particularly enjoyed the delicious breakfast. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Isaac LewisGeneral Manager

10/10 Excellent

Cindy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel; overnight stay but it was great. The room was very nice. Complimentary buffet for dinner.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Cindy, Thank you for choosing Staybridge Suites Columbia during your recent stay. We are thrilled to hear that you were impressed with our exceptional hospitality, delicious food, and comfortable accommodations. Our top priority is to provide a memorable experience for our guests, and we truly appreciate your positive review. We hope to have the pleasure of welcoming you back on your next visit to the area. Safe travels!Isaac LewisGeneral Manager

6/10 Satisfaisant

Rosemary

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Location is terrible. Entrance from a super busy road. Parking limited and when they are redoing lines of the lot and block off half the lot super inconvenient. The rooms are nice with the exception of the cheap sticky tiles coming up everywhere.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 28 avr. 2024
Dear Rosemary, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory and that you liked our comfortable rooms. However, we are sorry for not meeting all of your expectations regarding our location. We also apologize for the issue you had regarding the parking area. We will share your feedback appropriately with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience. Thank you.Isaac LewisGeneral Manager

10/10 Excellent

Siobhan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked the suite, it was spacious
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Siobhan, Thank you for your recent stay. We are thrilled you had a wonderful experience at Staybridge Suites Columbia. We are happy you found your suite spacious and comfortable, with much room to relax. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Isaac LewisGeneral Manager

8/10 Bien

Julie, Gales Ferry

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Wanted to stay somewhere I felt safe so after reading the reviews I decided on this hotel. Super impressed with room and parking was convenient. Hotel is very clean and check in was efficient.
Séjour de 1 nuit en avril 2024
Réponse de Isaac Lewis General Manager le 20 avr. 2024
Dear Julie, We are pleased you chose Staybridge Suites Columbia for your recent visit. We are thrilled that you loved our hotel and service and were impressed with the room and ease of parking. It was our pleasure hosting you, and we look forward to seeing you again soon.Isaac LewisGeneral Manager

10/10 Excellent

Kimberly

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice room. Lots of space.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Kimberly, Thank you for your fantastic review of Staybridge Suites Columbia. We were happy to hear how much you liked your stay, especially our spacious rooms. Many of our guests appreciate having the extra space, and we are glad you did, too. Thank you again for your feedback and for sharing your experience with future guests. We hope you will be back to see us again soon.Isaac LewisGeneral Manager

8/10 Bien

Keyona

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This was a beautiful property, however, there is a huge racist undertone. I was there (black woman) with my mixed, young grandson (9 years) who didn’t want to go to meals because the other guest would gawk - not the staffs fault. One of our first evenings (I stayed for a week), we went to dinner (self seating) and as soon as we sat, we were rudely spoken to by a waiter who forcefully asked us to move seats to a much smaller option even through there were lots of other large tables available. We wanted to go to a local festival and were talked out of it because of the rain - its a huge festival and even when insisting that we still go we were told it wasn’t a good idea. After retreating to my room, defeated with not much to do, I went back down and demanded a taxi. Thank God I did, as it was nice to have a break away from this environment.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Keyona, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel, as your comments do not describe our property accurately. We do hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit.Isaac LewisGeneral Manager

8/10 Bien

Steven

Séjour de 3 nuits en avril 2024
Réponse de Isaac Lewis General Manager le 7 mai 2024
Dear Steven, Thank you for being our guest at Staybridge Suites Columbia. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon.Isaac LewisGeneral Manager

10/10 Excellent

Brandi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like that for the set up the price was very reasonable. Very clean. Nice staff
Séjour de 2 nuits en avril 2024
Réponse de Isaac Lewis General Manager le 14 avr. 2024
Dear Brandi, We are happy you chose Staybridge Suites Columbia for your recent visit to the area. We enjoyed your description of our hotel and the excellent service you received from our staff. We are glad you found us of great value and hope you will choose to stay with us again the next time your travel brings you to our area!Isaac LewisGeneral Manager

10/10 Excellent

Linda

Séjour de 1 nuit en avril 2024

10/10 Excellent

Lynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasantly surprised! Room was spotless, roomy and comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Isaac Lewis General Manager le 11 avr. 2024
Dear Lynn, Thank you for the great review of Staybridge Suites Columbia. We are thrilled to read about your exceptional stay and how much you enjoyed our spotless, spacious, and comfortable accommodations! Your feedback is the best performance measure we have, and we appreciate you sharing your generous remarks. Thank you for being our guest, and we look forward to your next visit!Isaac LewisGeneral Manager

4/10 Médiocre

Patricia

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Patricia, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Isaac LewisGeneral Manager

10/10 Excellent

Charvwaya L

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, quiet, and convenient hotel
Séjour de 1 nuit en mars 2024
Réponse de Isaac Lewis General Manager le 1 avr. 2024
Dear Charvwaya, Thank you for reviewing your recent stay at the Staybridge Suites Columbia! We are glad you found our hotel nice and quiet, as well as the convenience of our location. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Isaac LewisGeneral Manager

10/10 Excellent

Shey and Rashida

Séjour de 2 nuits en mars 2024
Réponse de Isaac Lewis General Manager le 17 avr. 2024
Dear Shey and Rashida, Thank you for being our guest at Staybridge Suites Columbia. We always want to provide our guests with a comfortable stay, and a perfect rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon.Isaac LewisGeneral Manager

10/10 Excellent

mike

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly people. Also helpful. Thanks
Séjour de 1 nuit en mars 2024
Réponse de Isaac Lewis General Manager le 10 mars 2024
Dear Mike, Thank you for acknowledging our outstanding service at Staybridge Suites Columbia. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope to see you again soon!Isaac LewisGeneral Manager

10/10 Excellent

susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Large clean room with kitchen was very convenient and close to our on/off road trip
Séjour de 1 nuit en février 2024
Réponse de General Manager le 21 févr. 2024
Dear susan, Thank you for the great review of Staybridge Suites Columbia. We are thrilled to read about your exceptional stay and how much you liked our clean, spacious room equipped with a kitchen and our convenient location, which suits your travel needs! Our associates are dedicated to delivering an excellent experience to all of our guests; it will be an honor to pass along your compliments. We look forward to welcoming you again when you travel to Columbia.Isaac LewisGeneral Manager

8/10 Bien

Avelena, warner robins

Voyage en famille, Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Overall it was an ok stay. Deducted stars because breakfast was not good and there were hairs all on the shower walls and floor which was disgusting. Then the hot water heater went out and it took almost the whole day for them to fix and I had to give my son a cold shower which was not fun for him.
Séjour de 1 nuit en février 2024
Réponse de Isaac Lewis General Manager le 20 févr. 2024
Dear Avelena, We are happy you chose Staybridge Suites Columbia for your recent visit to the area. We are happy your overall experience was pleasant; however, we apologize for not meeting your expectations at breakfast; we will share your comments with our team to enhance our breakfast buffet. Thank you for making us aware of the various cleanliness issues you encountered in the shower area. We strive to improve every area of our hotel so we can provide a seamless stay for our guests; therefore, we apologize this was not your experience and for the inconvenience caused by the lack of hot water supply. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future!Isaac LewisGeneral Manager

6/10 Satisfaisant

Kimberly

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel itself is nice. Great staff and accommoding. While I was there, the homeless tended to hang around the outside bbq and fire pit areas. There were 2 incidents either the police or/and ambulance was called to help them. I felt a little unsafe to be outside the hotel(day or night) I was a little uneasy inside the lobby area because 2 of the homeless people were hanging in the lobby and lobby bathroom. I talked to both women and they seem harmless and actually very nice. However, not all are like that. If I come to Columbia again, I will most likely stay at another hotel due to safety.
Séjour de 2 nuits en février 2024
Réponse de Isaac Lewis General Manager le 19 févr. 2024
Dear Kimberly, Thank you for staying at our hotel. We are happy your overall experience was pleasant, but we apologize for not meeting all of your expectations. Please know our top priority is the safety and security of our guests, and our security team is reliable and well-trained. We also work very closely with the local police department to keep all of our guests safe and secure during their stay. Therefore, learning of your encounter with an individual near our property was discouraging. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city.Isaac LewisGeneral Manager

4/10 Médiocre

Chanell

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Housekeeping
Séjour de 2 nuits en février 2024
Réponse de General Manager le 10 févr. 2024
Dear Chanell, We appreciate you taking the time to share your feedback with us. Please accept our sincerest apologies for any shortcomings you experienced with our housekeeping services during your stay. Providing clean and comfortable accommodations is of utmost importance to us, and we regret any inconvenience this may have caused you. Rest assured, we take your concerns seriously and will address them promptly with our housekeeping team to ensure that we meet our guests' expectations in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a more enjoyable stay.Isaac LewisGeneral Manager

10/10 Excellent

Genita

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I enjoyed a very peaceful stay.
Séjour de 1 nuit en décembre 2023
Réponse de Isaac Lewis General Manager le 9 févr. 2024
Dear Genita, It was a pleasure to read your fantastic review of Staybridge Suites Columbia. We are delighted you enjoyed and had a peaceful your stay with us. Your feedback is the best performance measure we have, and we appreciate you sharing your generous remarks.Thank you for being our guest, and we look forward to your next visit!Isaac LewisGeneral Manager

10/10 Excellent

Maya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mita was very nice and accommodating!
Séjour de 2 nuits en janvier 2024
Réponse de Isaac Lewis General Manager le 14 janv. 2024
Dear Maya, We have always believed that our associates are our most important asset, and we are thrilled to read that Mita made such a lasting impression. Your kind words have been shared and celebrated with her and the rest of our team. It was a joy to host your visit, and we look forward to your return to Staybridge Suites Columbia one day soon.Isaac LewisGeneral Manager

10/10 Excellent

Gennaro

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 10 janv. 2024
Dear Gennaro, We are pleased you enjoyed your stay at Staybridge Suites Columbia, and we appreciate the kind rating. It was a pleasure accommodating you, and we look forward to your next visit with us.Isaac LewisGeneral Manager

6/10 Satisfaisant

Aida, Columbia

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 9 janv. 2024
Dear Aida, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Isaac LewisGeneral Manager

10/10 Excellent

Eulogia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love it
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 9 janv. 2024
Dear Eulogia, Thank you for taking the time to leave your fabulous review! It is fantastic you enjoyed your time at Staybridge Suites Columbia so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Isaac LewisGeneral Manager

10/10 Excellent

Fran

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 9 janv. 2024
Dear Fran, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Staybridge Suites Columbia. We look forward to serving you again in the future.Isaac LewisGeneral Manager

8/10 Bien

Latisha

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 27 janv. 2024
Dear Latisha, We appreciate you taking the time to leave your generous rating regarding your recent visit to Staybridge Suites Columbia. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Isaac LewisGeneral Manager

10/10 Excellent

Maynard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 8 janv. 2024
Dear Maynard, Thanks for the outstanding rating! We are delighted your time at Staybridge Suites Columbia was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Isaac LewisGeneral Manager

10/10 Excellent

Jacqueline

Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 1 janv. 2024
Dear Jacqueline, It was a pleasure to host you at Staybridge Suites Columbia. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice whenever you visit the area.Isaac LewisGeneral Manager

10/10 Excellent

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 29 déc. 2023
Dear Michael, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Staybridge Suites Columbia. We look forward to your return and wish you all the best with your future travels.Isaac LewisGeneral Manager

10/10 Excellent

Jasmine

Séjour de 1 nuit en décembre 2023
Réponse de Isaac Lewis General Manager le 27 déc. 2023
Dear Jasmine, Thank you for being our guest at Staybridge Suites Columbia. We always want to provide our guests with a comfortable stay, and a perfect rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Isaac LewisGeneral Manager

10/10 Excellent

Dashawn

Séjour de 1 nuit en décembre 2023
Réponse de Isaac Lewis General Manager le 27 déc. 2023
Dear Dashawn, Thank you for the five-star rating of Staybridge Suites Columbia. Our associates are dedicated to delivering an excellent experience to all of our guests; it will be an honor to pass along your compliments.It was our pleasure hosting you, and we hope you will choose to stay with us again the next time your travel brings you to our area!Isaac LewisGeneral Manager

6/10 Satisfaisant

Christina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
They were renovating the property and the room had to be switched 3 times for different reasons and then the tv didn’t work. There was nothing they could do. But the beds are comfortable!
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 24 déc. 2023
Dear Christina, We are glad to read that you had a pleasant stay overall and that our comfortable beds provided you with a relaxing night’s sleep. However, please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness and maintenance; what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Isaac LewisGeneral Manager

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The exit from the hotel is very difficult due to heavy traffic from both directions.
Réponse de Isaac Lewis General Manager le 14 déc. 2023
Dear Thomas, Thank you for taking the time to rate your visit. We love that you could join us. However, we regret the outside traffic conditions compromised your experience and apologize for the inconvenience it may have caused. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback; we all look forward to your next visit to Staybridge Suites Columbia.Isaac LewisGeneral Manager

10/10 Excellent

Stephen, Ponte Vedra

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly desk staff
Séjour de 1 nuit en décembre 2023
Réponse de Isaac Lewis General Manager le 8 déc. 2023
Dear Stephen, Thank you for acknowledging our outstanding service at Staybridge Suites Columbia. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope to see you again soon!Isaac LewisGeneral Manager

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Isaac Lewis General Manager le 8 déc. 2023
Dear Danielle, We are happy you chose Staybridge Suites Columbia for your recent visit to the area. We always want to provide our guests with a comfortable stay, and a perfect rating like yours serves as encouragement to all of us. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time your travel brings you to our area!Isaac LewisGeneral Manager

8/10 Bien

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place. Good breakfast. Minor probems.
Nice property in the midst of renovation and the renovated areas we saw looked good. Excellent breakfast except broken toaster. Room lock worked very inconsistently. Fan(I think) on HVAC system very loud. I think our room had been renovated, so surprised that door lock and heater fan were faulty.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 7 déc. 2023
Dear William, Thank you for your feedback! We appreciate your positive comments about Staybridge Suites Columbia. We're thrilled you liked our renovated areas and excellent breakfast. Your observations about the room lock and HVAC fan are valuable, and we apologize for any inconvenience. We're actively addressing these issues to ensure a flawless experience in the future. We hope to welcome you back soon for an even better stay!Isaac LewisGeneral Manager

10/10 Excellent

JENNIFER

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Clean except the pool area.
The room and public aread were very clean, the pool area less so. The tiles need a good scrubdown, they were grimy. The floor around the ladder also had what looked like concrete chips, this might have just occurred.
Séjour de 4 nuits en novembre 2023
Réponse de Isaac Lewis General Manager le 4 déc. 2023
Dear Jennifer, We are pleased you chose Staybridge Suites Columbia for your recent visit. We appreciate you acknowledging the cleanliness of our rooms and public area, and we also thank you for making us aware of the various cleanliness issues you encountered at the pool area. We strive to improve every area of our hotel so we can provide a seamless stay for our guests; therefore, we apologize this was not your experience. We are glad this did not overshadow your overall stay and that the rest of your visit was great. It was our pleasure hosting you, and we look forward to seeing you again soon.Isaac LewisGeneral Manager

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 1 déc. 2023
Dear Michael, Thank you for the wonderful rating for Staybridge Suites Columbia! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Isaac LewisGeneral Manager

10/10 Excellent

Veronica Santure

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the fact they they do social hour. Friendly staff
Séjour de 2 nuits en novembre 2023
Réponse de Isaac Lewis General Manager le 28 nov. 2023
Dear Veronica Santure, Thank you for acknowledging our outstanding service at Staybridge Suites Columbia. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations and that you particularly enjoyed the social hour. We hope to see you again soon!Isaac LewisGeneral Manager

10/10 Excellent

Jessica, Columbia

Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 9 déc. 2023
Dear Jessica, It is wonderful to know you enjoyed everything about your time at Staybridge Suites Columbia and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Isaac LewisGeneral Manager

6/10 Satisfaisant

Elisangela, goiania

Les points faibles : Propreté
Séjour de 2 nuits en novembre 2023
Réponse de Isaac Lewis General Manager le 20 nov. 2023
Dear Elisangela, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Isaac LewisGeneral Manager

8/10 Bien

James

Les points forts : Propreté, personnel et service, confort de la chambre
Not very friendly. Food was good.
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 5 nov. 2023
Dear James, Thank you for being our guest and sharing feedback about your visit. We appreciate you highlighting the positive aspects of your visit and our areas of improvement. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope to welcome you again when your travels bring you this way.Isaac LewisGeneral Manager

10/10 Excellent

Cassandra

Séjour de 2 nuits en octobre 2023
Réponse de Isaac Lewis General Manager le 18 nov. 2023
Dear Cassandra, Thank you for being our guest at Staybridge Suites Columbia. We always want to provide our guests with a comfortable stay, and a perfect rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Isaac LewisGeneral Manager

8/10 Bien

James

Séjour de 2 nuits en octobre 2023
Réponse de Isaac Lewis General Manager le 16 nov. 2023
Dear James, Thank you for the nice rating of Staybridge Suites Columbia. Our associates are dedicated to delivering an excellent experience to all of our guests; it will be an honor to pass along your compliments.Thank you for naming us your favorite in the Columbia area, and we look forward to welcoming you again.Isaac LewisGeneral Manager

6/10 Satisfaisant

Alex

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté
Wasn't aware of the additional/charged separately $84 pet fee, on top of being expensive to stay at anyway. There are plenty of other options around the area.
Séjour de 2 nuits en octobre 2023
Réponse de Isaac Lewis General Manager le 26 oct. 2023
Dear Alex, We appreciate you being our guest recently and providing your feedback. We understand your concerns regarding the pet fee and any confusion it may have caused. While we strive to make all fees transparent during the booking process, your feedback highlights the importance of continuously improving our communication. Please accept our sincerest apologies for any inconvenience you encountered.We hope you enjoyed your stay overall, and we would love for you to revisit us soon. Thank you!Isaac LewisGeneral Manager