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Avis sur La Quinta Inn & Suites by Wyndham Columbia

2.5 out of 5
La Quinta Inn & Suites by Wyndham Columbia
2500 I 70 Dr Sw, Columbia, MO

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 152 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 187 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 190 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 216 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 256 avis sur 1001." "

5,6/10

Propreté

6,8/10

Personnel et service

5,4/10

Équipements

5,2/10

Infrastructures et conditions de l’hébergement

5,4/10

Écoresponsabilité

Avis

2/10 Horrible

scott

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tried to check-in in at 3 (which was check-in time) room wasn't ready. 1 Hour later tried again. Still wasn't ready. They said it would be ready until 6 or 7pm. finally got the room and found BLOOD on the comforter. Had enough. tried to check out and get a refund...counter person says they couldn't do it because its a no refund room. Ill never stay at this chain again
Séjour de 1 nuit en mai 2024
Réponse de GM le 20 mai 2024
Scott,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were dissatisfied with your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Darren

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Building appears to be older but is also going through some upgrades. The only issue I had was the noise from the interstate. Staff was super friendly and helpful.
Séjour de 4 nuits en mai 2024
Réponse de GM le 17 mai 2024
Darren,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be a good one. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Debra

Séjour de 3 nuits en avril 2024
Réponse de GM le 8 mai 2024
Debra,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be a good one. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Marguerite H, State College

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was comfortable and clean. Check-in was easy. The breakfast area could have used some attention in terms of cleanliness and being well stocked.
Séjour de 1 nuit en avril 2024
Réponse de GM le 8 avr. 2024
Marguerite,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your stay to be a good one. I will share your comments with our team, who I am certain will be encouraged by your remarks.Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Omotoye

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 2 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Omotoye,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your stay to be a good one. I will share your comments with our team, who I am certain will be encouraged by your remarks.Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Satisfaisant

Sarah

Voyage en famille
This property is near the mall.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 28 mars 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be a good one. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Rea Eleene

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's fine. Nothing fancy. The staff was very nice. Bed was comfy. The blower was loud and the TV was tiny, but that didn't bother us. There isn't a fridge in the room, in case that matters.
Séjour de 1 nuit en mars 2024
Réponse de GM le 18 mars 2024
Rea, Thank you for your response we value your feedback.

8/10 Bien

Jeanette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Gm le 13 mars 2024
Jeanette, Thank you for your response. We Value your feedback.

4/10 Médiocre

Fran

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The front desk was understaffed and unable to respond immediately to problems. The facility was not prepared for full occupancy due to the high school basketball tournaments hosted by the city. The television didn't work in the room that we stayed in. There was only one luggage cart, and it was not immediately available for check in or check out. The exhaust fan in the bathroom was noisy and chattered incessantly when used. The front door of this hotel was difficult for someone in a wheelchair to open, and there was no one to assist a disabled person with entering or exiting the building. The tile at curb-side was broken and rough to traverse in a wheelchair.
Séjour de 2 nuits en mars 2024
Réponse de GM le 13 mars 2024
Fran, Thank you for your response. We Value your feedback. We will make sure to address these issues.

8/10 Bien

cynthia

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
pet friendly. limited breakfast options compared to other la quintas
Séjour de 1 nuit en mars 2024
Réponse de GM le 13 mars 2024
Cynthia, Thank you for your response. We Value your feedback. We will make sure to address these issues.

6/10 Satisfaisant

Kirk

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No one at front desk to check in. Sign said please use house phone, call ext. 163. I did, left a VM. A couple mins later, after no one arrived, I used house phone and dialed 0, to see if anyone would pick up. A woman did, and promptly came out to help. Turns out the sign should have been turned around, the proper side said dial 0. No biggie, but an awkward 5 mins or so.
Séjour de 2 nuits en mars 2024
Réponse de GM le 13 mars 2024
Krik, Thank you for your response. We Value your feedback. We will make sure to address these issues.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Recent Stay
Great price for the night. Room was clean and comfortable. Dish for TV, not impressed on the options for viewing unless you pay for a premium channel. Bathroom door handle was halfway unscrewed. Have dollar bills or credit/debit card for vending machines Washer/dryers available
Séjour de 1 nuit en février 2024
Réponse de GM le 28 févr. 2024
Would love to know what room you were in so we can address that issue with the bathroom door handle.

2/10 Horrible

Michael

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de gm le 20 févr. 2024
I am sorry that you were dissatisfied with your stay. Your feedback is important to us. Management

8/10 Bien

Dana

Séjour de 1 nuit en février 2024
Réponse de Gm le 20 févr. 2024
That you for your response. We appreciate your feedback. Management

10/10 Excellent

David

Voyage en famille
Les points forts : Équipements
The staff were very polite and helpful
Séjour de 5 nuits en février 2024
Réponse de GM le 20 févr. 2024
Thank you for your response. We appreciate your feed back. Management

6/10 Satisfaisant

Sarah

Les points forts : Personnel et service
I enjoyed the stay. I felt safe.
Séjour de 2 nuits en octobre 2023
Réponse de GM le 12 janv. 2024
Sarah,Thank you for the positive feedback here at LaQuinta Inn & Suites we appreciate the time given to give us positive remarks. I will share this with our staff whom I'm sure will appreciate it. Thank you for staying at LaQuinta Inn & Suites and we look forward to seeing you in the future.

4/10 Médiocre

pete

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de GM le 3 févr. 2024
Thank you for your feedback.

4/10 Médiocre

Sara

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Hard pass
No water in sink! Elevators not running this morning. Only gluten free options at breakfast were yogurt and instant oatmeal and couldn’t get hot water for the oatmeal or hot tea. No staff at desk or otherwise to assist.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 29 déc. 2023
Sara,I apologize you were unsatisfied with your stay. I will address these issues with our staff members to ensure that this is rectified as promptly as possible. We are under new ownership as of September 19th 2023, the new owners are putting 1.4 million dollars into renovations that will be completed within 6 months.

6/10 Satisfaisant

Holly

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de GM le 29 déc. 2023
Holly, Thank you for your feedback we appreciate your input here at LaQuinta Inn & Suites. We value our guests and hope you enjoyed your stay.

8/10 Bien

Claire

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Séjour de 1 nuit en décembre 2023
Réponse de GM le 29 déc. 2023
Claire,Thank you for the positive feedback, we do appreciate your opinions here at LaQuinta Inn & Suites.

4/10 Médiocre

Paulette

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
last time at LaQuinta
pretty shabby, not much money being put into properties. Only wires out of ceiling where the fire alarm should have been
Séjour de 1 nuit en décembre 2023
Réponse de Sierra GM le 20 déc. 2023
Paulette,I am sorry that you were dissatisfied with your stay. I will address the issue, here at LaQuinta Inn & Suites we appreciate your input so we can strive to make your experience better. We just became into new ownership as of September 19th 2023, they are putting 1.4 million dollar renovation into this building and should be done in 6 months. Thank you for taking the time to share your concerns with us.

10/10 Excellent

Steven

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de GM le 19 déc. 2023
Steven, Thank you for taking the time to let us know about your stay. We hope to see you again. Sierra W.

8/10 Bien

Kora Margaret

Séjour de 2 nuits en décembre 2023
Réponse de GM le 3 févr. 2024
Thank you for your feedback.

4/10 Médiocre

Kora Margaret

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff were very friendly and generous, so no issue at all with them. The owner of this facility really needs to invest some money back into the place - carpet cleaning, window replacement, larger shower curtains, professional painting, odor removal, brighter lighting (indoors and parking lot), etc. This place has the potential to be a great place to stay, if more than just the basic upkeep was invested in. Wouldn't stay here again and would advise others against staying.
Réponse de GM le 19 déc. 2023
Kora, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were dissatisfied with your stay. We are under new ownership and have just started a 1.2 million dollar renovation process. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sierra W

2/10 Horrible

Trey

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sheets smelled like piss and trash was not taken out
Séjour de 3 nuits en décembre 2023
Réponse de GM le 18 déc. 2023
Trey, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were dissatisfied with your stay. We are under new ownership and have just started a 1.2 million dollar renovation process. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Management

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 13 déc. 2023
Thank you for your response we value your opinion. We are in the process of a 1.2 Million dollar renovation and all of the issues you had during your stay will be fixed by March 2024. We appreciate you staying with us and hope to see you again soon,

2/10 Horrible

Robert

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stay at your own risk!!
This was the nastiest property I have ever stayed in. Holes in the wall, rusted out room door, a shower which could burn you if you turn on the sink as it does pressure sensor valves, which I thought was the law. I was approached by 2 different people in the parking lot for drugs. The room smelled like cat pee and my dog was going nuts. It was unbelievably bad.
Séjour de 1 nuit en décembre 2023
Réponse de Jay P. le 12 déc. 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love this room. This is my third time staying here within the last two months. My son attends here at the University. I am near him, and I am across from the mall. The first floor is my favorite. I feel safe and the room has all the appliances that I need to have a comfortable stay. I will return next month. Love it.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 13 déc. 2023
Thank you for your response we value your opinion. We are in the process of a 1.2 Million dollar renovation and all of the issues you had during your stay will be fixed by March 2024. We appreciate you staying with us and hope to see you again soon,

4/10 Médiocre

Lauren

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Rooms are not renovated as photos show
Room didn’t match the pictures at all! I knew I wasn’t booking a super nice hotel, but the pictures on the website showed clean, renovated rooms. My actual room had bedside lamps that didn’t work, really old and stained sheets and curtains that looked like they were going to fall off. Super disappointing! I was worried about bed bugs so pretty much immediately left the room and the staff at the front desk was kind enough to offer me a refund when I explained the situation.
Séjour de 1 nuit en novembre 2023
Réponse de Sierra GM le 20 nov. 2023
Lauren, I am sorry that you had this experience. We are currently under renovation. I hope you come back after the renovations are completed by March 2024.

10/10 Excellent

DUSTIN, THORNTON

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They need to complete the updates
Séjour de 1 nuit en novembre 2023
Réponse de GM le 13 déc. 2023
Thank you for your response we value your opinion. We are in the process of a 1.2 Million dollar renovation and all of the issues you had during your stay will be fixed by March 2024. We appreciate you staying with us and hope to see you again soon,

6/10 Satisfaisant

Kendal

Voyage en famille
Les points forts : Propreté et personnel et service
Not great not bad
No register in the room. Breakfast was not good no selection. They were in the process of remodeling so I'll give them a little bit of a break.
Séjour de 2 nuits en novembre 2023
Réponse de GM le 17 nov. 2023
Kendal, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

6/10 Satisfaisant

Nathan

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de GM le 17 nov. 2023
Nathan, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

2/10 Horrible

DiAnte

Séjour de 1 nuit en novembre 2023
Réponse de Jay P. le 12 déc. 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 Horrible

PHILIP

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de GM le 17 nov. 2023
Nathan, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

8/10 Bien

David

Les points forts : Personnel et service et confort de la chambre
Competitively priced for mid level older hotel. Parking lot is a mess while being reworked. Pet charge of $25 is fair and rooms are clean.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 17 nov. 2023
David, Thank you for taking the time out of your day to give us some feed back on your stay. Sierra W

6/10 Satisfaisant

Cody

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It is good for the price but don't get hopes up. The hotel is in need of renovations. Very run down and near the area are a lot of transient-type people.
Séjour de 1 nuit en novembre 2023
Réponse de GM le 8 nov. 2023
Cody, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started two weeks ago. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra W

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de GM le 17 nov. 2023
James,Thank you for taking time to complete our survey . I am glad that you enjoyed your stay. Sierra W

10/10 Excellent

Patrick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice place right by the freeway (i.e. easy to find). A great place for a much needed rest.
Séjour de 1 nuit en octobre 2023
Réponse de GM le 5 nov. 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that we are working hard renovating the hotel to ensure that our hotel meets brand standards. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Satisfaisant

Shaun

Voyage d’affaires
Les points faibles : Propreté et confort de la chambre
Not so good
Not good wasn't clean. Door had a crack where you good see in.
Séjour de 1 nuit en octobre 2023
Réponse de GM le 17 nov. 2023
Shaun, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

6/10 Satisfaisant

Rebecca

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Hidden Pet Fees despite Pet-Friendly Policy
Despite being advertised as dog-friendlythey charge an additional $25 fee for pets (hotels.com policy states $20). Bed was clean. Shower was hot. Room was spacious. Service at check-in had zero wait-time, but was poor. Absolutely no consideration or allowance for my 6lb dog who does NOT warrant such a fee. Breakfast is continental. No eggs. Waffle-maker, cereal, juice, toast. Only protein available is dairy. Clean enough. Safe enough. For being right off the highway. But not a testament to the La Quinta brand.
Séjour de 1 nuit en octobre 2023
Réponse de GM le 17 nov. 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.As far as the pet fee we charge a 25.00 pet fee that is posted. It is per this hotels policy. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

10/10 Excellent

Tracey, Columbia

Séjour de 1 nuit en octobre 2023
Réponse de GM le 13 déc. 2023
Tracey,Thank you for your response we value your opinion. We are in the process of a 1.2 Million dollar renovation and all of the issues you had during your stay will be fixed by March 2024. We appreciate you staying with us and hope to see you again soon,

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
disapointment
There was no refrigerator , there was no hose on the shower head and there should be in a handicapped room. there was 3 conditioners but no shampoo. my wife thought there was leftover toothpaste in the sink.
Séjour de 1 nuit en octobre 2023
Réponse de GM le 17 nov. 2023
Anonymous, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

2/10 Horrible

Mark

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Reserved a suite per the web site, pictures showed a full suite with lounge area and sleeping area, on arrival found that it was simply two adjoining rooms one with the king bed and the second with two standard beds. Nothing about it was a suite. Did not stay and do not recommend it for anyone! Place was in terrible condition.
Séjour de 1 nuit en octobre 2023
Réponse de GM le 17 nov. 2023
Mark, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

10/10 Excellent

Maria

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Muy buen servicio
Séjour de 1 nuit en octobre 2023
Réponse de GM le 17 nov. 2023
Maria,Thank you for taking the time to submit a survey. We hope to see you again after our renovations are completed. Sincerely, Sierra W.

4/10 Médiocre

Janey, Monticello

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel property was very “worn” and “beat up”. Front desk employee clearly did not like his job. Breakfast was not like other LaQuintas I’ve stayed at. I was made to sign a release stating there would be no smoking in the room and clearly the previous occupants smoked in there.
Réponse de Jay P. le 24 oct. 2023
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are new ownership started on Sept 19, 2023. We are doing full renovation, within the 6-month time period, which is already started couple weeks ago. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

8/10 Bien

CATHERINE, BALLWIN

Les points faibles : Propreté
The room we were initially given was dirty. Bed was not made and there was a pile of dirty towels on the floor of the bathroom
Séjour de 1 nuit en octobre 2023
Réponse de GM le 17 nov. 2023
Catherine, Thank you for taking the time to submit a survey. I apologize that you had to be move to another room. Here at LaQuinta we strive to satisfy our guests. We hope to see you again after our renovations are completed. Sincerely, Sierra W.

2/10 Horrible

Thomas

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Jay P. le 20 oct. 2023
We extremely apologies for the problems you encountered during your stay with us.We are new ownership started on Sept 19, 2023. We are doing complete renovation, within the 6-month time period, which is already started couple weeks ago. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

4/10 Médiocre

Shirley

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My husband had an early doctor app so since we were out of town, we wanted to stay close to the hospital. I was told since we lived within 26 miles, we couldnt stay there anymore.
Séjour de 1 nuit en octobre 2023
Réponse de Jay P. le 17 oct. 2023
Based upon past events, the Hotel has rationally determined that renting rooms to individuals who reside locally (i.e., within 30 miles radius of the Hotel) poses a reasonably avoidable increased risk to the health, wellbeing and safety of hotel staff, guests and property. We extremely apologies for any inconvenience caused by this policy.

2/10 Horrible

John

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No heat and a dump
No heat in my room on the first side of my state… I froze my ass off. I reported it to the Knight manager on my first night there… He said submitted some type of report and said they couldn’t fix it till tomorrow and they had no more rooms in the hotel. I froze my ass off. Upon check out when I asked the manager for some discount I was told that the most could give me was 20 bucks. What an insult. This place is a complete dump
Séjour de 2 nuits en octobre 2023
Réponse de Ja le 15 oct. 2023
We extremely apologies for the problems you encountered during your stay with us. We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started two weeks ago. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

6/10 Satisfaisant

Steven

Séjour de 2 nuits en octobre 2023
Réponse de GM le 17 nov. 2023
Steven, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager