Vue sur les montagnes
Vérifier la disponibilité

Avis sur Residence Inn by Marriott Colorado Springs North/Air Force Academy

3 out of 5
Residence Inn by Marriott Colorado Springs North/Air Force Academy
9805 Federal Drive, Colorado Springs, CO

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 365 avis sur 569." "
Note des voyageurs de 8 (Bien), d’après 135 avis sur 569." "
Note des voyageurs de 6 (Satisfaisant), d’après 40 avis sur 569." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 569." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 569." "

9,0/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Lise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Bien situé pour l'autoroute
Séjour de 3 nuits en septembre 2017

10/10 Excellent

Serge, Strasbourg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel.
Très bon hôtel.

10/10 Excellent

Ana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like it was real nice
Séjour de 5 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Ana, thank you for your kind words! The team at Residence Inn by Marriott Colorado Springs North/Air Force Academy is thrilled to hear you had a wonderful stay. We're looking forward to welcoming you back!

6/10 Satisfaisant

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not a fan of having to pay for parking each day when there are so many parking spots available
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Scott,Thank you for sharing your thoughts. Your feedback regarding the parking situation is greatly appreciated and will be taken into consideration as we continually work to improve our guests' experiences. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in a very spacious room with a kitchen. By not eating out every day, we saved a lot of money.
Séjour de 2 nuits en mai 2024
Réponse de Matt le 16 mai 2024
Dear Kelly, thank you for your review! We hope to welcome you again soon.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful Hotel! 😊
Séjour de 1 nuit en mai 2024
Réponse de Matt le 14 mai 2024
Dear Jennifer, thank you for your review! We hope to welcome you again soon.

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Matt le 14 mai 2024
Thank you for your review, Peter! We look forward to welcoming you again soon.

8/10 Bien

Christine

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Thank you for the 4-star rating, Christine!We are delighted to see that you had a wonderful time at Residence Inn by Marriott Colorado Springs North/Air Force Academy. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Genevieve

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 25 avr. 2024
Genevieve, it's great to hear that your stay at Residence Inn by Marriott Colorado Springs North/Air Force Academy exceeded your expectations. We appreciate your five-star rating and hope you'll choose to stay with us again in the future.

10/10 Excellent

Olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
:)
Séjour de 1 nuit en avril 2024
Réponse de Matt le 23 avr. 2024
Olivia, thank you for your review! We hope to welcome you again soon.

10/10 Excellent

Brianna

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 mai 2024
Brianna, we're delighted to see such a high rating you've given to Residence Inn by Marriott Colorado Springs North/Air Force Academy on Expedia. It's heartening to know that you enjoyed your stay with us. Please consider us for your future travels; we would be more than happy to welcome you back.

10/10 Excellent

Cary, Monte Vista

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel. We got a suite for 2 couples. I got there a little early and they let me check in before the normal time. Each room had its own bathroom. Nice kitchen. Very comfortable. Great breakfast!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Cary, thank you for sharing your experience at the Residence Inn by Marriott Colorado Springs North/Air Force Academy. We're pleased you found our accommodations to your liking and that your early check-in was smoothly handled. It warms us to know you appreciated the convenient suite setup and well-equipped kitchen. We're also thrilled that our hearty breakfast contributed positively to your stay. We joyfully await your return for another exemplary experience.

10/10 Excellent

Jenna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was spacious and clean. Breakfast was good each morning.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Jenna, thank you for sharing your positive experience at the Residence Inn by Marriott Colorado Springs North/Air Force Academy. We're thrilled to hear that you appreciated our well-sized rooms and cleanliness standards. Also, it's delightful that our breakfast offerings were to your liking. Our team members work diligently to provide a welcoming and enjoyable stay for all our guests. We're looking forward to welcoming you back again soon.

10/10 Excellent

Richard

Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 21 avr. 2024
Thank you for sharing your perfect rating with us, Richard!It's wonderful to see how much you appreciated your time at Residence Inn by Marriott Colorado Springs North/Air Force Academy! We want everyone to feel right at home at Residence Inn by Marriott Colorado Springs North/Air Force Academy. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Bien

Krystal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff and walking distance to food and gas station
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 30 mars 2024
Krystal, thanks for your comments. It's lovely to hear that the convenient location of Residence Inn by Marriott Colorado Springs North/Air Force Academy contributed to your enjoyable stay and that our team members were able to make a positive impression. We look forward to welcoming you again in the future.

10/10 Excellent

Roger, San Antonio

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very accommodating.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 4 févr. 2024
Roger, it's delightful to hear that your stay at Residence Inn by Marriott Colorado Springs North/Air Force Academy was a positive one. We strive to provide considerate service for our valued guests. Looking forward to hosting you again soon!

10/10 Excellent

BRIAN, Normandy Park

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a great place to stay when visiting the AF academy.
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 2 févr. 2024
Brian, it's heartening to hear that you think Residence Inn by Marriott Colorado Springs North/Air Force Academy serves as a perfect stay when visiting the Air Force academy. We always strive to provide a high level of comfort and convenience to our guests. Thank you for choosing us, we can't wait to welcome you back.

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was great!! The pool is very nice; the breakfast was great; the staff are outstanding and our room was more than we expected!! We’ll recommend staying here and will be back!
Séjour de 1 nuit en janvier 2024
Réponse de Matt le 28 janv. 2024
Dear Brian, thank you so much for your positive feedback following your recent stay with us. I'll be sure to share it with our team. We hope to welcome you and your family again soon.

10/10 Excellent

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very welcoming and took good care of us
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 15 févr. 2024
Richard, it's fantastic to hear about your wonderful stay at Residence Inn by Marriott Colorado Springs North/Air Force Academy. We're thrilled our team members made you feel welcome and looked after your needs well. Thank you for choosing to share your experience, and we look forward to welcoming you again in future.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend. Very nice, clean and comfortable.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 4 janv. 2024
Michelle, it's wonderful to learn that you had a positive stay with us at the Residence Inn by Marriott Colorado Springs North/Air Force Academy. We greatly appreciate your high recommendation and we're thrilled that our cleanliness and comfort measures left a lasting impression. We're looking forward to the possibility of your return visit.

10/10 Excellent

Caitlin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 31 janv. 2024
Caitlin, it's fantastic to hear that you had a 5-star experience at Residence Inn by Marriott Colorado Springs North/Air Force Academy! Our team cherishes your feedback and we look forward to welcoming you back in the near future. Thank you!

10/10 Excellent

Seth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendliness and helpfulness of the receptionist.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 31 déc. 2023
Seth, we are thrilled to hear that your encounter with the receptionist at Residence Inn by Marriott Colorado Springs North/Air Force Academy was marked by friendliness and helpfulness. Our team members take great pride in providing top-notch service and we're glad that it shone through during your stay. We eagerly look forward to your return.

8/10 Bien

Jacob

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Great hotel, disappointing staff.
The hotel itself is very nice and upkept well. The only issue we experienced was with the staff. Upon checking in I was scorned and talked down to for not booking direct and was told I was lucky they had room as 3rd party customers (booking on hotel.com) usually get unpreferred treatment and sent to their siter properties. Upon checking out the guy didn't ask how the stay was and seemed pretty bothered by us checking out as if we were interrupting something else he was doing.
Séjour de 5 nuits en décembre 2023
Réponse de Customer Service le 31 déc. 2023
Jacob, it's encouraging to hear you found the hotel well-kept and appealing. It's concerning, however, to learn about the less than satisfactory interactions you reported with our team members. We assure you that all our guests are treated with the utmost respect, regardless of booking source. Your comments regarding check-in and check-out will be taken into consideration as we continuously aim to improve the guest experience. Thank you for taking the time to share your feedback.

10/10 Excellent

Ernest

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Employees very friendly and professional. Rooms were clean ans stocked. Breakfast closes a little to early
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 30 déc. 2023
Ernest, thank you for sharing your experience at Residence Inn by Marriott Colorado Springs North/Air Force Academy. We're glad our team members provided professional service with friendliness and that you appreciated our clean, well-stocked rooms. We're also taking note of your feedback about breakfast timings, as we're always seeking to enhance our guest experience. We look forward to welcoming you back in the future.

10/10 Excellent

Renee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 9 déc. 2023
Renee, it's terrific to see such a high rating for Residence Inn by Marriott Colorado Springs North/Air Force Academy! We're thrilled you had an exceptional experience and we can't wait to welcome you back for another stay. Best wishes!

10/10 Excellent

Jayeshkumar

Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 25 déc. 2023
Thanks for the fantastic rating!It's outstanding we could exceed your expectations during your stay at Residence Inn by Marriott Colorado Springs North/Air Force Academy. We're all looking forward to your next stay with us.

6/10 Satisfaisant

Amanda

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They stopped breakfast each 30 minutes before they were suppose to. The room was not cleaned well at all nor were the sheets on the bed they also looked like they were slept on but never changed.
Séjour de 3 nuits en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Amanda, it's regrettable to hear that your stay did not meet expectations. We understand food service timings are crucial, as well as maintaining high standards of cleanliness. Your concerns about the room will be passed on to our housekeeping team. We strive to improve guest experiences and your feedback is valuable in this process. We hope to provide a better experience upon your next visit.

10/10 Excellent

Leslie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was PERFECT!
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 6 nov. 2023
Leslie, it brings us joy to hear your stay at Residence Inn by Marriott Colorado Springs North/Air Force Academy was ideal. We're thrilled you had a satisfying experience and we look forward to the opportunity to serve you again!

6/10 Satisfaisant

Gary

Les points forts : Personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 31 oct. 2023
Thank you for the feedback, Gary.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Tessa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 23 oct. 2023
Thank you for the perfect rating, Tessa!We are very pleased to hear that you had a wonderful stay at Residence Inn by Marriott Colorado Springs North/Air Force Academy. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Kristine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay, we will stay her on future visits.
The hotel was very clean, the staff was friendly and inviting. The breakfast options were great and we enjoyed having fresh fruit-infused water, hot chocolate, and fruits available to us all the time.
Séjour de 5 nuits en septembre 2023
Réponse de Customer Service le 3 oct. 2023
Kristine, thank you for sharing your positive experience at the Residence Inn by Marriott Colorado Springs North/Air Force Academy. We're thrilled to hear you enjoyed the cleanliness of our premises, the warmth of our team members, and our diverse breakfast options. It's wonderful to know our continual availability of fresh infused water, hot beverages, and fruits was appreciated. Looking forward to welcoming you back on your next trip.

8/10 Bien

Joyce

Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 21 oct. 2023
Thanks for the 4/5 rating, Joyce!We're thrilled you enjoyed your time at Residence Inn by Marriott Colorado Springs North/Air Force Academy so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was easy and the ladies at the front desk were friendly. Our room was clean and comfortable. The hotel is close to several restaurants some w/in a reasonable walking distance. The continental breakfast is sufficient, consists of the usual including waffles, eggs and meat plus various shelf items like cereal, muffins and bagels. The hotel itself was clean and always felt safe. My only complaint is that the walls are thin. We were lucky that most of our stay was neighbor free.
Séjour de 6 nuits en septembre 2023
Réponse de Customer Service le 25 sept. 2023
Thank you for the excellent review, Angela!It's lovely you had such a pleasant experience at Residence Inn by Marriott Colorado Springs North/Air Force Academy! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was spacious and clean.
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 17 sept. 2023
Thanks for the perfect rating, Melissa! We can't wait to see you again soon for another amazing experience at Residence Inn by Marriott Colorado Springs North/Air Force Academy. Have a great day!

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reasonable rates, good breakfast. Clean facilities
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 15 sept. 2023
Brian, we're thrilled to hear you appreciated the value offered at Residence Inn by Marriott Colorado Springs North/Air Force Academy, along with our delightful breakfast and spotless amenities. Your positive experience matters to us and we hope to have another opportunity to provide you with another wonderful stay.

10/10 Excellent

Gail

Séjour de 4 nuits en juillet 2023
Réponse de Customer Service le 18 août 2023
Gail, we're delighted to hear that your stay at Residence Inn by Marriott Colorado Springs North/Air Force Academy left such a positive impression. High ratings like this truly make our day! Our team members hope to serve you again soon during your future travels.

2/10 Horrible

Catherine

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Under renovation- did not honor our booked reservations. Turned us away the morning of our check in. GM was aware and refund is to be issued back for our relocation. MICHAEL HARBACH the GM hasn’t responded to Expedia nor myself in regards to the refund. An claim to the BBB has been issued.
Séjour de 8 nuits en juin 2023
Réponse de S le 19 juil. 2023
We sincerely apologize for the inconvenience caused by damage to our hotel due to recent storms in the area. We strive to honor all guaranteed reservations. I understand the frustration of having to relocate at the last minute. Our GM is currently out of office, however, I will forward along your concerns to ensure Expedia properly resolves the situation. Thank you for your patience and understanding.

6/10 Satisfaisant

Timothy

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
It was ok
Counted quite a few hairs. Overall was fine but it was quite expensive
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 4 juil. 2023
Thank you for the feedback, Timothy.We regret that your time with us was anything less than perfect. While we're happy that you appreciated our accommodations, it's unfortunate our cleanliness and value of our hotel didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward.We hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Médiocre

clifton

Séjour de 6 nuits en juin 2023
Réponse de Customer Service le 29 juin 2023
We appreciate the feedback, Clifton.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 26 juin 2023
Thanks for sharing this perfect rating, Brian!We're thrilled to hear you enjoyed your stay at Residence Inn by Marriott Colorado Springs North/Air Force Academy! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Sonia

Séjour de 4 nuits en juin 2023
Réponse de Customer Service le 21 juin 2023
Thank you for the great rating, Sonia!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Residence Inn by Marriott Colorado Springs North/Air Force Academy! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Steven

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very lovely hotel. Our room was very nice. We have zero complaints.
Séjour de 2 nuits en juin 2023
Réponse de Customer Service le 20 juin 2023
Thank you for the stellar review, Steven! We truly appreciate it and we are elated you had a fantastic stay at Residence Inn by Marriott Colorado Springs North/Air Force Academy. We hope to provide you with another perfect stay in the future!

4/10 Médiocre

Jose

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Disappointed. Low quality mattress. We had bad night with the people above our room throwing heavy stuff, making a lot of noise. We called front desk and nothing was done. Also they charged us twice for the parking lot.
Séjour de 2 nuits en mai 2023
Réponse de Customer Service le 1 juin 2023
We appreciate your feedback, Jose.We're disappointed to hear that our bedding didn't meet your expectations. We strive to provide our guests with comfortable and relaxing rooms, which is why this is so upsetting to hear. We've addressed your concerns with the appropriate members of our team so we can ensure a more enjoyable experience in the future.

6/10 Satisfaisant

Darrell

Not up to Marriott's standards
Disappointing for a Marriott 1. They ran out of the main breakfast items (fruit and eggs) well before the 9:30 end of the buffet but no steps were taken to even post a sign or make amends. Only when pressed did one person say they were "waiting for supplies". A hot breakfast is part of what we paid for. 2. One working elevator with 4 floors and at least 90 rooms above ground floor 3. Asked for service but was missed the first day. Asked again and was cleaned the 2nd. 4. Internet very flaky. Complicated to get on with laptop and later with phone requiring steps I've never seen in 2 million miles of travel and hotels 5. If the amenities were any smaller we could not have found them. The cheapest, thinest, scratchiest TP and Tissue. This is not Motel 6. 6. Very loud built in A.C. They checked and left a note saying it was working OK. Well...... 7. Walls and floors must be thin because can hear other guests too easily. 8. Overall, clearly got the impression that Marriott is shaving every cost and backup system to re-build profits post pandemic and doing so at the expense of guests and certainly in my case reputation.
Séjour de 3 nuits en mai 2023
Réponse de Customer Service le 30 mai 2023
We appreciate the feedback, Darrell.We're disappointed your time with us was anything less than perfect. Please know we have noted your feedback and will review with our team, as we are always looking to improve. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Kim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Drop off
Hotel is very nice room was great
Séjour de 1 nuit en mai 2023
Réponse de Customer Service le 29 mai 2023
Thank you for the fantastic rating, Kim!We strive to make all of our guests feel welcome and relaxed during their time at Residence Inn by Marriott Colorado Springs North/Air Force Academy! We can't wait to see you again soon.

10/10 Excellent

Lara, APO AE

Séjour de 5 nuits en mai 2023
Réponse de Customer Service le 6 juin 2023
Thank you for the excellent rating, Lara!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn by Marriott Colorado Springs North/Air Force Academy! We look forward to hosting you again soon.

10/10 Excellent

Toby

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2023
Réponse de Customer Service le 15 mai 2023
Thank you for the wonderful rating, Toby!It's fantastic you enjoyed your time at Residence Inn by Marriott Colorado Springs North/Air Force Academy so much! We look forward to hosting you again soon for another amazing experience!

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Needs to serve warm food and needs new pillows
2 issues - the “hot” foods at breakfast (eggs, meats, etc) were cold. There is no available microwave to heat these up. I did mention this to one of the front desk folks but got no real resolution. The pillows are atrocious. They are so flat that they are very uncomfortable. Otherwise, this is a very nice place.
Séjour de 5 nuits en mai 2023
Réponse de Customer Service le 10 mai 2023
Thank you for the 8/10 review, John!We're happy you had a pleasant experience with us! However, we regret that our bedding and breakfast accommodations didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience! Have a lovely day!

8/10 Bien

LEONARDO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is amazing, the amenities the friendliness and the area around the hotel was beautiful. Close to a supermarket and a Church.
Séjour de 2 nuits en avril 2023
Réponse de Customer Service le 17 avr. 2023
Thanks for the excellent review, Leonardo!We're delighted your time at Residence Inn by Marriott Colorado Springs North/Air Force Academy was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our ample amenities and friendly staff as well as our prime location. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
loved it! will be back again!
Séjour de 3 nuits en mars 2023
Réponse de Customer Service le 28 mars 2023
Thank you for the fantastic rating, Laura!It's outstanding you had such a wonderful experience at Residence Inn by Marriott Colorado Springs North/Air Force Academy. We care about the satisfaction of our guests. We can't wait to see you again soon!