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Avis sur Hilton Garden Inn Colorado Springs

3 out of 5
Hilton Garden Inn Colorado Springs
1810 Briargate Pkwy, Colorado Springs, CO

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 381 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 321 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 158 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 86 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 1002." "

8,6/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great effort to make your stay as easy as possible!

8/10 Bien

christina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were greeted immediately by a very friendly and helpful staff, continuing throughout our stay. They were renovating, but the facility was very clean despite that fact. Be aware if you include breakfast with your Expedia reservation it is a continental breakfast, which met our needs. We only stayed one night. Unfortunately our toilet was clogged our entire visit. The bathrooms on the main floor were very clean and accessible.
Séjour de 1 nuit en mai 2024

8/10 Bien

Gwendolyne

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
no mention was made of the hotel undergoing construction when booking. parking availability is an issue as well. staff are very courteous and congenial.
Séjour de 4 nuits en mai 2024
Réponse de Shereeda - Front Office Supervisor le 12 mai 2024
Thank you for taking a moment to share your experience. I am happy you received the service that you deserve from our staff. I am however disappointed that the stay was less than ideal due to renovations and the unavailability of adequate parking. We do hope that you will give us another opportunity to share a more positive experience, by staying with us again in the future, as our goal is to always make your stay better and brighter.

10/10 Excellent

Pamela, Trinidad

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The staff and location and bed have all been wonderful. The renovation is much more intense than we realized, but you accommodated us so well that we have been quite pleased. Thank you for everything!
Séjour de 1 nuit en avril 2024
Réponse de Shereeda - Front Office Supervisor le 28 avr. 2024
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future once renovations have concluded, as our goal is to make your stay better and brighter, always!

8/10 Bien

Raelene

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The property was nice and convenient, but two items that we might suggest. 1. with the new flooring in the units the foot noise above was very loud. 2. Because you didn't have a business center available I could not print our boarding pass and the gal at the desk said she could not print from her computer. The Kitchen staff was awesome!!
Séjour de 2 nuits en avril 2024
Réponse de Shereeda - Front Office Supervisor le 25 avr. 2024
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking. I am however very sorry for the inconveniences experienced. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

6/10 Satisfaisant

Waylon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is in a state of remodel, yet is in good overall condition. The staff was pleasant. I reserved a king, was told they didn't have any left so was put in a double. Nothing offered for that. I pre-paid for breakfast, was told that was for continental only and didnt include heated items. The cook was taking a smoke break for about 15 minutes. I want to reiterate, the staff were all polite. It is the execution of this Hilton that fails. Stay in another hotel for the same or less and get a better experience and probably a good free breakfast.
Réponse de Shereeda - Front Office Supervisor le 13 avr. 2024
Thank you for the feedback. We are very sorry your experience did not offer you the quality of service you deserve, and that your expectations were not met. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

10/10 Excellent

Ken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Shereeda - Front Office Supervisor le 13 mars 2024
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

10/10 Excellent

Deepmala

Séjour de 1 nuit en mars 2024
Réponse de Shereeda - Front Office Supervisor le 30 mars 2024
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

8/10 Bien

Patrick

Voyage en famille
Les points forts : Propreté et personnel et service
Decent place to stay. Water heater was down so we had cold showers. Staff was very nice.
Séjour de 1 nuit en décembre 2023
Réponse de Shereeda - Front Office Supervisor le 28 févr. 2024
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. I am however very sorry for the inconveniences experienced. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

8/10 Bien

Jeanine

Les points forts : Propreté, personnel et service, confort de la chambre
Renovation
An older property under renovation. Some services are discontinued or suspended. The room and bed we’re comfortable.
Séjour de 1 nuit en février 2024
Réponse de Shereeda - Front Office Supervisor le 6 févr. 2024
Thank you for staying with us. We sincerely appreciate your feedback. We look forward to hosting you again in the future once renovations have concluded.

6/10 Satisfaisant

Jerah, Mosca

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Shereeda - Front Office Supervisor le 6 févr. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

10/10 Excellent

Phuong, Houston

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff: Great! Very nice and it was very easy to communicate to the staff any issues/concerns I have. Room: It was big and clean! Location: It was right across the street from Promenade Shops At Briargate so that was nice. Also, it was close to major streets and such, so the ubers I got didn't have any trouble getting to the locations I needed to go.
Séjour de 1 nuit en janvier 2024
Réponse de Shereeda - Front Office Supervisor le 25 avr. 2024
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

2/10 Horrible

Lana

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awful
We tried to eat in the restaurant and there was one lady working. She was wearing ear buds and didn't even notice us or respond when we greeted her. She dropped the "menu" on the table and then disappeared. We went elsewhere to eat. No courtesy or politeness. Beds were super hard, no extra blankets, shower sprayed all over the floor.
Séjour de 1 nuit en janvier 2024
Réponse de Shereeda - Front Office Supervisor le 27 janv. 2024
Thank you for the feedback. We are very sorry your experience did not offer you the quality of service you deserve, and that your expectations were not met. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

8/10 Bien

Meg

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Under renovation and needs it desperately! Will be great once completed.
Séjour de 1 nuit en janvier 2024
Réponse de Shereeda - Front Office Supervisor le 16 janv. 2024
Thank you for staying with us. We sincerely appreciate your feedback. We look forward to hosting you again in the future once renovations have concluded.

4/10 Médiocre

Thomas

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel is undergoing a renovation. I'd avoid until then. Common areas are nice, but the room was dated and not great.
Séjour de 1 nuit en janvier 2024
Réponse de Shereeda - Front Office Supervisor le 15 janv. 2024
Thank you for staying with us. We sincerely appreciate your feedback. We're however truly disappointed however that your time with us was less than ideal and for the inconveniences experienced. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future once renovations have concluded.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Good stay
Séjour de 1 nuit en décembre 2023
Réponse de Shereeda - Front Office Supervisor le 15 janv. 2024
Thank you for staying with us. I am happy you found the stay to your liking. We look forward to welcoming you back to our hotel in the future.

4/10 Médiocre

Sarah

Voyage d’affaires
Les points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Shereeda - Front Office Supervisor le 15 janv. 2024
Thank you for taking a moment to share your experience. We're however truly disappointed that your time with us was less than ideal. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future.

10/10 Excellent

Nyla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best sleep!
Rooms very clean, beds were comfortable, and different sized pillows made for a great nights sleep!
Séjour de 1 nuit en novembre 2023
Réponse de Shereeda - Front Office Supervisor le 23 nov. 2023
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the restful sleep you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Shereeda - Front Office Supervisor le 20 nov. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Did it's job. Daughter was having surgery at Children's the next morning so we needed something close. Cleanliness and upkeep could use some work. Pool was freezing with the a/c running. Staff was very friendly.
Séjour de 1 nuit en novembre 2023
Réponse de Shereeda - Front Office Supervisor le 11 nov. 2023
Thank you for taking the time to share your experience. I am delighted you received the service that you deserve. I am however so very sorry that you found the room and our facilities unacceptable and not cleaned to the Hilton standards. Our team works very hard to keep every room clean as we strive to exceed expectations every day, however we missed the mark. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

8/10 Bien

Hayley

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Great views
The hotel was very nice and staff was friendly. Some sticky stains were left on the night stand when we arrived. And the drain stopper for the bathtub didn’t work. Tv was a bit difficult to turn on. Possible batteries going dead on remote. Easy access to shopping and views were great
Séjour de 2 nuits en novembre 2023
Réponse de Shereeda - Front Office Supervisor le 5 nov. 2023
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. I am however very sorry for the inconveniences experienced and that we missed the mark on cleaning. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

10/10 Excellent

Rosa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo muy organizado y lo mejor
Séjour de 2 nuits en octobre 2023
Réponse de Shereeda - Front Office Supervisor le 16 oct. 2023
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

10/10 Excellent

Tina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great
Séjour de 7 nuits en octobre 2023
Réponse de Shereeda - Front Office Supervisor le 16 oct. 2023
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

10/10 Excellent

deidre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
GREAT TIME!
Séjour de 2 nuits en octobre 2023
Réponse de Shereeda - Front Office Supervisor le 14 oct. 2023
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

10/10 Excellent

Ann Eugenia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff are so wonderful. My daughter got sick and they were wonderful ordering late checkout, extra clean towels and free ginger ale from the kitchen. Everyone was so sweet and helpful.
Séjour de 2 nuits en octobre 2023
Réponse de Shereeda - Front Office Supervisor le 9 oct. 2023
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. We are however very sorry that your daughter fell ill during her visit. We look forward to welcoming you back to our hotel in the future, as we hope to make each stay better and brighter always!

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Shereeda - Front Office Supervisor le 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Communication Difficult
Facilities are nice enough, but it is difficult to contact the staff by phone. We accidently left a telephone charge cord, and it took several attempts to contact them. When a call finally went through we were told that they would call if the charger was found. Never heard back
Séjour de 1 nuit en septembre 2023
Réponse de Shereeda - Front Office Supervisor le 9 oct. 2023
Thank you for staying with us. We sincerely appreciate your feedback, and we are very sorry for the inconveniences experienced by the delays in making contact. I am however happy to hear that everything else went well. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future.

4/10 Médiocre

PATRICK

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was very dark, no matter if you turned all the lights on ,, no place for two people to seat other then using the chair from the desk, The hall way had missing ceiling, guess there was a water leak from the upper unit, fixed the leak but didn’t bother to fix the ceilings below. I think they spent more money on the entrance and the reception area, and then ran out of money on the rooms
Séjour de 2 nuits en septembre 2023
Réponse de Shereeda - Front Office Supervisor le 9 oct. 2023
Thank you for taking the time to share your experience. We sincerely appreciate your feedback, and we’re so very sorry that our facilities did not meet the Hilton standards nor your expectations. Your feedback will be shared with management. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future.

8/10 Bien

juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Shereeda - Front Office Supervisor le 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Shereeda - Front Office Supervisor le 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Patrick

Séjour de 1 nuit en août 2023
Réponse de Shereeda - Front Office Supervisor le 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

6/10 Satisfaisant

Al, Kerman

Séjour de 1 nuit en août 2023
Réponse de Shereeda - Front Office Supervisor le 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

8/10 Bien

Charles

Voyage en famille, Voyage en couple
Les points forts : Équipements
Great service, great chef and front desk.
Séjour de 3 nuits en août 2023
Réponse de Shereeda - Front Office Supervisor le 9 oct. 2023
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future.

6/10 Satisfaisant

Patricia

Séjour de 1 nuit en août 2023
Réponse de Shereeda - Front Office Supervisor le 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

6/10 Satisfaisant

Ashley

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The mini fridge didn’t work when we first got there. Took a few hours for it to finally work. The elevator was out. This app telling us that it was sound proof, but it wasn’t. We heard our neighbor snoring and then talking on the phone for 1 hour while we was trying to sleep. We won’t be staying here ever again.
Séjour de 2 nuits en août 2023
Réponse de Shereeda - Front Office Supervisor le 9 oct. 2023
Thank you for taking the time to share your experience. We sincerely appreciate your feedback, and we’re so very sorry that our facilities did not meet the Hilton standards nor your expectations. Your feedback will be shared with management. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by reconsidering staying with us again in the future.

10/10 Excellent

Adriana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Salt water pool. Great shopping within walking distance and fun bar.
Séjour de 1 nuit en juillet 2023
Réponse de Shereeda - Front Office Supervisor le 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

8/10 Bien

Steve, Spring Hill

Voyage en couple
Les points forts : Propreté et équipements
Staff at breakfast very good.
Séjour de 6 nuits en juillet 2023

10/10 Excellent

Kameron

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really enjoyed our visit and this hotel was exactly what we were expecting it would be!
Séjour de 2 nuits en juillet 2023

10/10 Excellent

L. Marlene

Séjour de 1 nuit en juillet 2023

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
So so
The hotel was nice but could tell it was older. In the pool area, the ceiling was falling apart and the elevator door didn't seem to close all the way before going. For the price you are paying, breakfast SHOULD be included, but it's not.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Rose

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Jonalyn

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The lady in the kitchen was so rude!
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Ray

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Angie

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Patricia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms are in need of updating, especially for the price. The air conditioning units must be the original ones in the building. Very dirty, old, and loud. No fans or windows in the bathrooms.
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Stephanie

Séjour de 1 nuit en juin 2023

10/10 Excellent

Stephanie

Séjour de 1 nuit en juin 2023

8/10 Bien

Ann M.

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en juin 2023

8/10 Bien

Mikel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023