Avis sur Vivanta Ernakulam, Marine Drive
Vivanta Ernakulam, Marine Drive
Marine Drive Ernakulam, Kanayannur, Kerala
Avis
8,4
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
7,6/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
7 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2017
8/10 Bien
Yves
29 sept. 2016
Les points forts : Propreté
Hôtel un peu défraîchi
Yves
8/10 Bien
Anne Laure, Sainte-Clotilde
26 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour au Gateway Hotel Marine Drive
Anne Laure
10/10 Excellent
GLADYS, ile de la Reunion
25 févr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exellent hotel
GLADYS
10/10 Excellent
Voyageur vérifié
6 janv. 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel Ernakulam, emplacement idéal
Voyageur vérifié
10/10 Excellent
Voyageur vérifié
10 août 2011
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
6/10 Satisfaisant
Wilson, Montreal
6 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Wilson
Séjour de 2 nuits en avril 2024
10/10 Excellent
Johnson
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Johnson
Séjour de 2 nuits en mars 2024
Réponse de Vivanta Ernakulam le 29 mars 2024
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager
8/10 Bien
Miriam
22 mars 2024
Miriam
Séjour de 2 nuits en mars 2024
10/10 Excellent
Cory
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cory
Séjour de 1 nuit en janvier 2024
Réponse de Vivanta Ernakulam le 3 févr. 2024
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Excellent
Hiroyuki
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hiroyuki
Séjour de 7 nuits en janvier 2024
Réponse de Vivanta Ernakulam le 20 janv. 2024
Dear Guest,Greetings from Vivanta Ermakulam!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad
10/10 Excellent
mohan
Voyage en famille
11 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mohan
Séjour de 1 nuit en janvier 2024
Réponse de Vivanta Ernakulam le 20 janv. 2024
Dear Mr. Mohan,Greetings from Vivanta Ermakulam!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad
4/10 Médiocre
Varun M
8 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Varun M
Séjour de 1 nuit en janvier 2024
4/10 Médiocre
Neha
Voyage en famille
4 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Neha
Séjour de 3 nuits en décembre 2023
Réponse de Vivanta Ernakulam le 20 janv. 2024
Dear Guest At the outset, I would like to thank you for allowing us to be of service to you. At Vivanta Ermakulam!, we are committed to delivering an unparalleled hospitality experience and delight throughout their stay.Please be assured that I have made a note of your feedback and have shared it with the concerned departments to ensure such incidents do not occur in the future. I hope you would treat this incident in isolation and give us another opportunity to showcase our signature Vivanta Ermakulam, experience.I look forward to welcome you on your next visit soon.Warm regards,Saneej Pottakkad
8/10 Bien
Nidhi
3 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nidhi
Séjour de 5 nuits en décembre 2023
Réponse de Vivanta Ernakulam le 20 janv. 2024
Dear Guest, Greetings from the Gateway Hotel, Marine Drive!It was a pleasure speaking to you. Thank you for the review for your stay with us. We are pleased to know that you enjoyed this experience and service at the hotel except for the food and beverage experience.At the Taj, we are committed to ensure that you have a holistic holiday experience and the joy that a holiday brings with the highest level of product and service being rendered across all areas. Thank you for sharing your feedback and your suggestion which is so much essential to improve on our services and offer the best .I would personally take this up with my concerned colleagues and ensure that appropriate corrective measures are taken Its been nice of you to express your willingness to visit us once again. Please do let me know and it would be our pleasure to welcome you back and look after you.Warm RegardsSaneej Pottakkad
2/10 Horrible
Neha
Voyage en famille
30 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neha
Séjour de 3 nuits en décembre 2023
Réponse de Vivanta Ernakulam le 5 janv. 2024
Dear Ms. Neha,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.It is a matter of great concern for me and my team to realize that we could not live up in terms of deliverance.We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager
2/10 Horrible
Balkar
Voyage d’affaires
28 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Balkar
Séjour de 1 nuit en décembre 2023
Réponse de Vivanta Ernakulam le 5 janv. 2024
Dear Singh,Greetings from Vivanta Ernakulam!Thank you for taking the time to write this review concerning your recent stay with us . Your feedback is highly valuable for us and will be used constructively to maintain and improve our standards of service and facilities. Please accept my personal apologies for the inconvenience that had been caused to you during your stay with regards to Overall Experience .It is our endeavour to provide the finest of Hospitality and Service. However, we seem to have fallen short of your expectations. Your comments about your stay experience have been noted and taken up with the individual and department concerned for corrective action.Personalized service and creating memorable experiences is our highest mission in the hotel. On the rare occasion when this does not happen, we are extremely grateful for the chance to make up for it. I do hope that you will be able to put this one off experience deviation behind you and give us another opportunity to serve you. I thank you once again for your kind patronage of the Taj and look forward to welcome you back at Vivanta Ernakulam.In the meanwhile, if I can be of any assistance, kindly let me know.Regards,Saneej Pottakkad,General Manage
10/10 Excellent
Johnson
28 déc. 2023
Johnson
Séjour de 2 nuits en décembre 2023
Réponse de Vivanta Ernakulam le 20 janv. 2024
Dear Guest,Greetings from Vivanta Ermakulam!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad
10/10 Excellent
Prema
22 déc. 2023
Prema
Séjour de 1 nuit en décembre 2023
Réponse de Vivanta Ernakulam le 28 déc. 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
2/10 Horrible
Vikram
21 déc. 2023
Vikram
Séjour de 1 nuit en décembre 2023
8/10 Bien
Vikas, Lewis Center
28 nov. 2023
Vikas
Séjour de 7 nuits en novembre 2023
Réponse de Vivanta Ernakulam le 28 déc. 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Excellent
prashant
24 nov. 2023
prashant
Séjour de 2 nuits en novembre 2023
Réponse de Vivanta Ernakulam le 28 déc. 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Excellent
prashant
Voyage en famille
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
best in class
prashant
Séjour de 2 nuits en novembre 2023
Réponse de Vivanta Ernakulam le 28 déc. 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Excellent
Manoj
Voyage en famille
26 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manoj
Séjour de 1 nuit en octobre 2023
Réponse de The Gateway Hotel Marine Drive le 31 oct. 2023
Dear Mr. Manoj,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Excellent
Manoj
Voyage en famille
25 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manoj
Séjour de 3 nuits en octobre 2023
Réponse de The Gateway Hotel Marine Drive le 31 oct. 2023
Dear Mr. Manoj,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Excellent
AIJIN JOS, SEVILLE GROVE
24 oct. 2023
AIJIN JOS
Séjour de 1 nuit en octobre 2023
Réponse de Vivanta Ernakulam le 28 déc. 2023
Dear Guest,Greetings from Vivanta Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Excellent
mohan
26 juil. 2023
Les points forts : Propreté et personnel et service
mohan
Séjour de 3 nuits en juillet 2023
8/10 Bien
anthony
20 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
anthony
Séjour de 1 nuit en juillet 2023
Réponse de The Gateway Hotel Marine Drive le 20 juil. 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at The Gateway Hotel Ernakulam.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.We have made a note of your feedback. The matter has been taken up with the concerned personnel and you have my assurance that you will have no cause for such a comment in the future.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Saneej PottakkadGeneral Manager
10/10 Excellent
BAIJU
Voyage en famille avec de jeunes enfants
29 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BAIJU
Séjour de 2 nuits en juin 2023
Réponse de The Gateway Hotel Marine Drive le 1 juil. 2023
Dear Mr. Baiju,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Excellent
vijay kumar
Voyage en famille
26 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nice
vijay kumar
Séjour de 2 nuits en juin 2023
Réponse de The Gateway Hotel Marine Drive le 26 juin 2023
Dear Mr. Kumar,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
8/10 Bien
Voyageur vérifié
10 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juin 2023
Réponse de The Gateway Hotel Marine Drive le 26 juin 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Excellent
abe thomas
Voyage en famille
6 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay.
abe thomas
Séjour de 4 nuits en mai 2023
Réponse de The Gateway Hotel Marine Drive le 26 juin 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Excellent
Dinesh
Voyage en famille
17 mai 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Dinesh
Séjour de 1 nuit en mai 2023
Réponse de The Gateway Hotel Marine Drive le 24 mai 2023
Dear Guest,Greetings from The Gateway Hotel Marine Drive!We are most delighted to note that you had a wonderful experience in our hotel. We would like to thank you for letting us know how impressed you were with the services offered by our team during your stay. We are glad to know that our product and services exceeded your expectations. My team and I will look forward to welcome you back for many more enriching moments.Assuring you of our best services at all times.Warm regards,Saneej Pottakkad
8/10 Bien
Saji, GARDEN CITY PARK
Voyage en groupe, Voyage d’affaires
16 mai 2023
Les points forts : Personnel et service
Saji
Séjour de 2 nuits en mai 2023
Réponse de The Gateway Hotel Marine Drive le 24 mai 2023
Dear Guest, Greetings from the Gateway Hotel, Marine Drive!It was a pleasure speaking to you. Thank you for the review for your stay with us. We are pleased to know that you enjoyed this experience and service at the hotel except for the food and beverage experience.At the Taj, we are committed to ensure that you have a holistic holiday experience and the joy that a holiday brings with the highest level of product and service being rendered across all areas. Thank you for sharing your feedback and your suggestion which is so much essential to improve on our services and offer the best .I would personally take this up with my concerned colleagues and ensure that appropriate corrective measures are taken Its been nice of you to express your willingness to visit us once again. Please do let me know and it would be our pleasure to welcome you back and look after you.Warm RegardsSaneej Pottakkad
8/10 Bien
varghese
10 mai 2023
varghese
Séjour de 1 nuit en mai 2023
Réponse de The Gateway Hotel Marine Drive le 11 mai 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Excellent
Dennis, Washington
15 avr. 2023
Dennis
Séjour de 1 nuit en avril 2023
Réponse de The Gateway Hotel Marine Drive le 11 mai 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the sameIt is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
6/10 Satisfaisant
Bobby
Voyage en famille
12 avr. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Bobby
Séjour de 2 nuits en avril 2023
Réponse de The Gateway Hotel Marine Drive le 13 avr. 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.We have made a note of your concerns. The matter has been shared with the concerned teams and we shall certainly explore all the possibilities of addressing the same. We are also in process of commencing the renovaton soon to upgrade the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
6/10 Satisfaisant
Hari Krishnan
11 avr. 2023
Hari Krishnan
Séjour de 5 nuits en avril 2023
Réponse de The Gateway Hotel Marine Drive le 11 mai 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent visit at The Gateway Hotel Ernakulam.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.Once again we thank you for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
2/10 Horrible
Didier
16 mars 2023
Didier
Séjour de 1 nuit en mars 2023
Réponse de The Gateway Hotel Marine Drive le 19 mars 2023
Dear Mr. Bosycot,Greetings from The Gateway Hotel Marine Drive !At the outset I would like to thank you for your feedback on your recent stay with us.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.It is a matter of great concern for me and my team to realize that we could not live up in terms of deliverance and I am greatly perturbed on hearing the same. Please accept my sincere apologies for the inconvenience caused.I would also like to assure you that the matter has been discussed with all concerned individuals and related development needs have been addressed to ensure such reoccurrences can be avoided.Once again we thank you for sharing your valuable thoughts and assure you our best services and attention at all times.Warm regards,Saneej Pottakkad
8/10 Bien
sheetal
5 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sheetal
Séjour de 2 nuits en février 2023
Réponse de The Gateway Hotel Marine Drive le 13 avr. 2023
Dear Guest,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regards,Saneej PottakkadGeneral Manager
10/10 Excellent
Ramesh
11 févr. 2023
Ramesh
Séjour de 1 nuit en février 2023
Réponse de The Gateway Hotel Marine Drive le 15 févr. 2023
Dear Guest,Thank You very much for choosing to stay at The Gateway Hotel Marine Drive! and taking time to share your experiences.We are sincerely delighted that you found our hospitality par excellence. It is feedback from valued guests like you that motivates us to strive for excellence.My Team and I look forward to the pleasure of welcoming you back again.Warm Regards,Saneej Pottakkad
10/10 Excellent
Aruna
9 févr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Aruna
Séjour de 3 nuits en février 2023
Réponse de The Gateway Hotel Marine Drive le 11 mars 2023
Dear Guest,Greetings from The Gateway Hotel Marine Drive !We are delighted to receive your review of your wonderful stay with us. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes.I am happy to note that the services rendered by my team were to your satisfaction. Looking forward to your continued support and assuring you of the very best in hospitality in the true Taj tradition, always.Warm regards,Saneej Pottakkad
10/10 Excellent
Sankar
8 févr. 2023
Sankar
Séjour de 5 nuits en février 2023
Réponse de The Gateway Hotel Marine Drive le 15 févr. 2023
Dear Mr. Sankar,Thank you for taking the time to write your review of our property, your comments are very much valued. Our team takes their roles in our industry very sincerely and tries every day to provide that quality customer service that our guests expect.Thank you again, and we look forward to seeing you on your next trip to Ernakulam!Warm Regards,Saneej Pottakkad
10/10 Excellent
Krishnan
Voyage en famille
31 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Krishnan
Séjour de 3 nuits en janvier 2023
Réponse de The Gateway Hotel Marine Drive le 31 janv. 2023
Dear Mr. Krishnan,Greetings from The Gateway Hotel Marine Drive !We are delighted to receive your review of your wonderful stay with us. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes.I am happy to note that the services rendered by my team were to your satisfaction. Looking forward to your continued support and assuring you of the very best in hospitality in the true Taj tradition, always.Warm regards,Saneej Pottakkad
8/10 Bien
JOSEPH
Voyage en famille
11 janv. 2023
Les points forts : Propreté et personnel et service
JOSEPH
Séjour de 3 nuits en janvier 2023
Réponse de The Gateway Hotel Marine Drive le 11 janv. 2023
Dear Mr. Joseph,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
10/10 Excellent
Shebu
Voyage en famille
7 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay!
Shebu
Séjour de 6 nuits en décembre 2022
Réponse de The Gateway Hotel Marine Drive le 11 janv. 2023
Dear Mr. Shebu,Greetings from The Gateway Hotel, Ernakulam!!At the onset I would like to thank you for being a valued patron and write to you in reference to your feedback regarding your recent stay at the hotel.It is the feedback from our esteemed and valued guests which gives us an opportunity to further enhance and refine our processes to achieve customer delight.I thank you once again for sharing your valuable thoughts and assure you of our best services and attention at all times.Warm regardsSaneej PottakkadGeneral Manager
8/10 Bien
Midhu
Voyage en famille avec de jeunes enfants
28 déc. 2022
Les points forts : Équipements
Midhu
Réponse de The Gateway Hotel Marine Drive le 28 déc. 2022
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. Our team takes their roles in our industry very sincerely and tries every day to provide that quality customer service that our guests expect.Thank you again, and we look forward to seeing you on your next trip to Ernakulam!Warm Regards,Saneej Pottakkad
8/10 Bien
ANTHONY
Voyage en famille
25 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ANTHONY
Réponse de The Gateway Hotel Marine Drive le 26 déc. 2022
Dear Guest,Greetings from The Gateway Hotel Marine Drive !We are delighted to receive your review of your wonderful stay with us. It is indeed a team effort with an unwavering goal towards guest satisfaction, which constantly motivates us to be on our toes.I am happy to note that the services rendered by my team were to your satisfaction. Looking forward to your continued support and assuring you of the very best in hospitality in the true Taj tradition, always.Warm regards,Saneej Pottakkad
10/10 Excellent
Sarah
5 déc. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a good stay!
Sarah
Séjour de 1 nuit en novembre 2022
Réponse de The Gateway Hotel Marine Drive le 7 déc. 2022
Dear Ms. Sarah,Thank you for choosing The Gateway Hotel Marine Drive, for your stay. Your comments will be shared with our entire team. We are delighted to know that you had a memorable experience with us. We make every effort to maintain high standards of timely and quality service delivery that Taj is known for and we are happy to note that we have been successful in achieving this during your stay.We sincerely thank you for recommending our property on Expedia and we look forward to welcome you back to The Gateway Hotel Marine Drive in the very near future. Warm Regards,Saneej Pottakkad
8/10 Bien
Krishnakumar, Edmonton
26 nov. 2022
Les points forts : Propreté
Krishnakumar
Séjour de 17 nuits en novembre 2022