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Avis sur Hotel Hanul Fullton

3 out of 5
Hotel Hanul Fullton
Strada Decebal no 22-24, Cluj-Napoca, Cluj

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 23 avis sur 57." "
Note des voyageurs de 8 (Bien), d’après 25 avis sur 57." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 57." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 57." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 57." "

8,8/10

Propreté

8,8/10

Personnel et service

7,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel correct
Chambre correcte. Seul souci.le petit dej n est ouvert qu a partir de 8h00 du matin avec parfois un peu de retard
Séjour de 5 nuits en janvier 2018
Réponse de Thomas le 10 févr. 2018
Dear Traveller, i would like to thank you for your reservation and for your positive words. Our colleague from the restaurant does apologize being late, we can assure you and all of the Guests, that this won't happen again. I hope your next visit is just around the corner! Take care! Thomas

8/10 Bien

Guillaume

Les points forts : Confort de la chambre
Réponse de General Manager le 21 nov. 2016
Dear Traveler. Thank you choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best wishes, Hanul Fullton Team

10/10 Excellent

Ikuno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Anca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is a decent-quality hotel, but the parking can be challenging. The rooms were not relatively well isolated; we had our neighbours fighting, and we could hear the noise as it was next to us. Apart from that, the price we paid was reasonable in the report of price-value.
Séjour de 1 nuit en février 2024

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The whole property and the rooms were very clean. The staff was helpfull . Very decent people work in this hotel. To lay my suitcase to open in the room was a little bit difficult. Like in the most hotels there is not a big place to lay and open your suitcase. It is more build for little trolleys.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Hans Petter

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Justin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable bed, and easy access to the city centre. Excellent value, would recommend.
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Ruxandra Maria

Les points forts : Propreté
Les points faibles : Personnel et service
The location is good, walking distance to the center and the room was clean. Unhelpful staff, not reacting to my concern about lack of Internet in the room while I was supposed to have an online exam. I had to find a place with Internet connection nearby. The next day I asked for a slightly later checkout in compensation and the receptionist on the phone agreed. Later on another receptionist called and asked if I was aware about the regular checkout time. When I told her what was agreed, she said that she was not informed , so lack of communication between the staff. Overall, in their way of communicating, I found the staff lacking courtesy towards the guests.
Séjour de 1 nuit en mai 2023

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best deal in Cluj
Amazing find - great quiet location but close to station and town. Great service and amazing value for money
Séjour de 1 nuit en mars 2020

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Nice location, they really can do so much better with it, lost potential in my perspective.
Séjour de 2 nuits en octobre 2019
Réponse de Csipkes Krisztian le 13 nov. 2019
Thank you for choosing to stay at Hotel Hanul Fullton and for taking time to share your feedback.Our purpose is to constantly improve the quality of our services in order to meet our costumers needs.We look forward to welcoming you in the futureas well!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019
Réponse de Csipkes Krisztian le 13 nov. 2019
Thank you for choosing to stay at Hotel Hanul Fullton and for taking time to share your feedback.We look forward to welcoming you in the future as well!

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en septembre 2019
Réponse de Csipkes Krisztian le 13 nov. 2019
Thank you for choosing to stay at Hotel Hanul Fullton and for taking time to share your feedback.We look forward to welcoming you in the future as well!

10/10 Excellent

robert

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great location
great place to stay, nice staff, very helpful..i would stay here again.
Séjour de 3 nuits en août 2019
Réponse de Csipkes Krisztian le 13 nov. 2019
Thank you for choosing to stay at Hotel Hanul Fullton and for taking time to share your feedback.We re looking forward to hosting you again in our hotel! Front Desk Manager Csipkes Krisztian

6/10 Satisfaisant

Duta

Voyage d’affaires
Séjour de 2 nuits en septembre 2019

2/10 Horrible

Voyageur vérifié

Séjour de 2 nuits en juillet 2019

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2019

8/10 Bien

daniele

IL complesso è molto carino con dei ballatoi interni ed è ben tenuto. Sala colazioni nel ristorante dell'hotel è molto tipica. Colazione nella media anche se la scelta non è proprio continentale.Reception assolutamente da migliorare. Stanza spaziosa e abbastanza confortevole apparte la temperatura troppo calda che abbiamo provveduto autonomamente ad aggiustare spegnendo i radiatori e tenendo le finestre aperte per più ore durante una lieve nevicata notturna.
Séjour de 2 nuits en novembre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2018

8/10 Bien

Lena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok hotell på bra läge
Hotellet ligger på promenadsavstånd till centrala torget och det ligger en trevlig restaurang vid kanalen några minuter från hotellet. Sängarna är ok men kunde vara lite mjukare. Duschen funderade bra. Frukosten var god. Vi fck omelett, skinka, salami, rostat bröd och yoghurt. För en kortare vistelse funkar det bra.
Séjour de 1 nuit en octobre 2018

8/10 Bien

Enzo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Solo Trip to Cluj
Great location and nice restaurant down the street. Breakfast is not fantastic but durable. Friendly staff and good atmosphere.
Séjour de 4 nuits en août 2018

10/10 Excellent

MARIAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2018

6/10 Satisfaisant

jcd, Madrid España

Les points forts : Propreté, personnel et service, confort de la chambre
Buena relación calidad precio
Sin ascensor, desayuno mediocre, lejos del centro
Séjour de 1 nuit en août 2018

8/10 Bien

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gutes Preis-Leistungs-Verhältnis
Das Zimmer war groß und sauber, die Betten bequem, auch das Badezimmer war sauber mit deiner großen modernen Dusche! Beim Frühstück gibt es noch etwas Verbesserungspotenzial! Zum Beispiel Orangensaft statt Limonade oder Kakao für Kinder. Das Personal ist äußerst freundlich und entgegenkommend!
Séjour de 1 nuit en juillet 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en novembre 2017
Réponse de Thomas Gabri le 29 déc. 2017
Dear Traveller, thank you very much for your reservation, and also for your rating. Hope to see you again! Best wishes, Thomas - Front Office Manager

4/10 Médiocre

Charles

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
I would not stay again
Ok but I would not stay again. Much too overpriced for what you get. The good: Location is good, a short walk to centre of town. Reception staff was nice and helpful in the subjects they knew about. Female staff in restaurant were also nice and helpful. The bad: Old building and bathroom smelled bad constantly, an odd smell, not fully sewer but something weird, I think it was mould since enclosed shower leaked constantly. It was bad enough that I had to keep the bathroom door closed at all times and the window open. Even by Eastern European standards, the bed was very hard and uncomfortable, woke up with back and hip pain every morning. Restaurant/Bar on first floor plays music all day, from 8am to 11pm, and the bass reverberates throughout and in the room. Nothing special about breakfast. If you decide to stay here regardless and have a no-breakfast cheaper option, take it since there is a well rated bistro a block away that serves breakfast.
Séjour de 5 nuits en novembre 2017
Réponse de Thomas Gabri le 27 déc. 2017
Dear Charles, thank you very much for your detailed feedback. Your comment made me to have ambivalent feelings. One way I am glad for our reception service, but at the other hand I am very disappointed because of the room. This is the first time when somebody is complaining about the bed :-( , I thought our beds are comfortable. Concerning the building I have to mention that the building is not old, it's a new one, and we do cleaning every day and we don't have mold in the bathroom. In my opinion the problem was that in many cases some of the guests making late check-out, and it is not enough time to wind the room properly. However, it was a pleasure to meet, and hope you will give us another chance! Best wishes, Thomas

10/10 Excellent

david, barcelona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
personal muy atento, buen desayuno y muy comodo
La verdad es que fue una estancia muy agradable. No tenemos ninguna queja.
Séjour de 4 nuits en octobre 2017
Réponse de Thomas le 11 nov. 2017
Querido invitado, apreciamos tu comentario Muchas gracias, espero verte de nuevo! Los mejores deseos, Thomas

8/10 Bien

Hila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2017
Réponse de Thomas Gabri le 9 nov. 2017
Dear Guest, thank you the rating. Hope to see you again! Best wishes, Thomas

8/10 Bien

antonia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice classy hotel
Great location!!! Classy little place!! Within walking distance of many places!! Would definetly stay again!!! Never got to try breakfast because we left too early!! I'm sure it would have been great!!
Séjour de 1 nuit en septembre 2017
Réponse de Thomas Gabri le 9 nov. 2017
Dear Antonia, thank you you reservation and your review. I am sorry that you have had to leave early in the morning, I wish you could try our delicious a la carte breakfast. Hope to see you again! Take care! Thomas

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Väldigt mysigt ställe, men hade oturen att få en vindsvåning utan AC och det var olidligt ett tag men tror att det bara gäller för vindsrummen. Parkeringen har rum för 4 bilar så räkna inte med att få plats.
Séjour de 3 nuits en juillet 2017

10/10 Excellent

Iorgulescu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very hospitable staff, great location
I spent one night at this hotel at the Depeche Mode concert in Cluj. First of all, I want to remark the hospitality of the staff throughout the stay. The location is excellent, the area is quiet, but the hotel is still just a few minutes walk from the historical center of the city. Breakfast was excellent. I will definitely come back!
Séjour de 1 nuit en juillet 2017

10/10 Excellent

jon-liviu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful hotel, great location, good food, great staff.
Séjour de 2 nuits en juin 2017
Réponse de Thomas Gabri - Front Office Manager le 2 juil. 2017
Dear Guest, thank you very much for your review. It was a pleasure to meet you! Hope to see you next time!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eckbadewanne ohne Duschvorhang, Frühstück von der Karte (kein Buffet), aber sauber und schön.
Séjour de 2 nuits en juin 2017
Réponse de Thomas Gabri le 2 juil. 2017
Dear Guest, it was a pleasure catering your needs. Thank you for the great review! See you again! Thomas Gabri - Front Office Manager

8/10 Bien

Pieffe, Milano

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bello e in centro
soggiorno di una notte.. nonostante siamo arrivati molto tardi la receptionist ci ha accompagnati alla camera per verificare che fosse di nostro gradimento
Réponse de Thomas Gabri - Front Office Manager le 5 juil. 2017
Gentili ospiti, Grazie per le grandi parole. Ci dispiace per l'inconveniente riguardante l'ascensore. Il nostro edificio è solo su 2 piani e il motivo per cui non abbiamo ascensori. La prossima volta, contatta la nostra reception 24 ore per aiutarti con i bagagli. Ci vediamo!

8/10 Bien

Agnieszka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dogodnie położony i czysty hotel
Przyjemny hotel w ładnym miasteczku. Bardzo dobry start to zwiedzenia Transylwanii.
Réponse de Thomas Gabri le 2 juil. 2017
Dear Agnieszka, thank you for your reservation and the great comment. We are proud of our property in the center of Transylvania. It is so nice that you did like our hotel. Hope your next visit is just around the corner! Best wishes, Thomas - Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very polite staff
Very polite staff

6/10 Satisfaisant

Calin, Rhode Island

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Interesting hotel close to the train station and M
Interesting hotel close to the train station and Mihai Viteazu Square They only have 4 parking spots-first come first serve

10/10 Excellent

michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great staff! I will stay here again. Great location and on a quiet street.

8/10 Bien

Hans

Les points forts : Propreté, personnel et service, confort de la chambre
Stille og rolig værelse
Stille og rolig værelse, tæt på centrum

10/10 Excellent

Ulrich

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

annette, u k

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good budget hotel
split level room nice seating area on lower level comfy bed tv to both levels really good power in shower wi-fi excellent breakfast good- omelette choice etc. 10 mins walk to old town bar in forecourt area food available

10/10 Excellent

j, ut

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice friendly staff Nice place close to city center

6/10 Satisfaisant

Toma-Dan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super Hotel mit sehr Nette und Hilfsbereiten Pers.
Alles sauber und vor allem das Personal an der Reception will ich besonderes Loben !(schicht am 14.11.16 abends und am 15.11.16 ab 19:30 !) Vielen Dank und bis Bald
Réponse de General Manager le 21 nov. 2016
Sehr geehrte Reisende, Vielen Dank für Ihr Verständnis. Es war mit ein Vergnügen Sie kennen zu lernen. Bis bald! Grüße, Hanul Fullton Mannschaft

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Affordable and comfy B&B
Would definitely stay here again. It's a rather central (Piata Mihai Viteazu area), quiet B&B (on a quiet road, yet 5-7 minutes walk to the Central shopping centre). The room was very clean and comfy with a rustic feel. There was a separate armchairs / kitchen sink and cupboards area and although a nice to have, we did not use it. The Wi-Fi worked well and thank God there's a non-smoking policy in place, finally a room that's smoke-free. The staff was very helpful, we asked for assistance with booking taxis and getting a hair-dryer. The bathroom was clean, the only small thing to address was the clogged shower cabin, which I'm sure can be dealt with promptly. A lovely stay and would return.
Réponse de General Manager le 21 nov. 2016
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Best wishes, Hanul Fullton Team

4/10 Médiocre

Victor

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mixed feelings,but wouldn't recommend staying here
The ground floor is where all the cars park so if you get a double room there like I did, then you might find it difficult to move your trolley to the room between all the cars - and of course this means every time you open your room door you might be greeted by a car's headlights.Not great. The room was spacious enough and had a sitting area, but the WIFI was so awful it barely even registered on my mobile devices. I also found huge cobwebs in the bathroom, a ceiling panel was left ajar and had to get rid of a spider from one of the double beds.I notified reception of this and got the feeling they didn't believe me from their expression, but they agreed to send over a cleaning lady. I showed her the loose ceiling panel and the cobwebs - she took the cobwebs down and said she's just been very busy lately, did not even apologies for the lack of cleanliness. I asked for the ceiling panel to be closed up and for the bed sheets to be changed so I would not need to sleep where insects would have been and she was just very rude about it, like it was such a massive inconvenience to get the room in order - she said she would need to speak with the hotel owner about what can be done. As a paying guest, I just want nice service and a proper clean room, I'm not giving you my money to give me attitude as to why you can't do your job well. They eventually changed the bed sheets and closed the ceiling panel, but it was a very disappointing start. Everything else was fine.
Réponse de General Manager le 21 nov. 2016
Dear Guest, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Best wishes, Head-Receptionist

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Réponse de General Manager le 21 nov. 2016
Dear Traveler. Thank you for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Best wishes, Hanul Fullton Team

6/10 Satisfaisant

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice overall, but no WiFi in the room!
Overall, good place. I was only here for two nights, and I enjoyed my stay overall. I only have one complaint: The WiFi did not work in the room! I hate to make a big deal of it, but these days I feel that WiFi is a vital utility, like electricity, air conditioning, etc. I was able to walk out in the courtyard to get a signal, but this was a bit annoying. Other than that, I have no complaints.
Réponse de General Manager le 17 oct. 2016
Dear Guest, Thank you very much for your reservation and for your detailed feedback. In our opinion a customer complaint is a good opportunity to convert a dissatisfied customer into a happy and loyal guest and I can assure you that we will fix the problem with the wi-fi connection. Hope to see you again! Best wishes, Hanul Fullton team