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Avis sur The Westin Cincinnati

4 out of 5
The Westin Cincinnati
21 E 5th St, Cincinnati, OH

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 503 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 186 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 148 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 99 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 67 avis sur 1003." "

8,4/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Patrice

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A great place t stay
Was strange to "enjoy" the breakfast in "to go box"... Except that, the place is great. Wonderring if hotels.com members always have the farest rooms from the lift.
Séjour de 1 nuit en février 2022

10/10 Excellent

Ádám

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 17 mai 2024
Thank you very much for the 5 out of 5-star rating, Adam! We are pleased to hear that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Aaron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 15 mai 2024
Thank you very much for the 5 out of 5-star rating, Aaron! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Kroeger

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice accommodations in the heart of downtown. Highly recommend!
Séjour de 1 nuit en mai 2024
Réponse de Tim N. le 12 mai 2024
Thank you very much for the 5 out of 5-star rating, Kroeger! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments about the hotel! We look forward to welcoming you back the next time you are in the Cincinnati area.

2/10 Horrible

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
You highly over charged us compared to Westins rates.
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 12 mai 2024
Thank you for taking the time to share your rating with us, James. It looks like we did not quite meet your expectations with your overall experience. It is our sincere hope that we will be able to welcome you back in the future for a better experience.

6/10 Satisfaisant

Cynthia

It was ok.
Séjour de 1 nuit en mai 2024
Réponse de Tim N. le 10 mai 2024
Thank you for taking the time to share your rating with us, Cynthia. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

10/10 Excellent

John, Bethesda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location near major attractions and helpful, friendly staff
Séjour de 2 nuits en mai 2024
Réponse de Tim N. le 9 mai 2024
Thank you very much for the 5 out of 5-star rating, John! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments about the hotel and staff!. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Bien

Howard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for Flying pig marathon weekend.Walkable to everything related.Also walkable to baseball and football stadiums
Séjour de 4 nuits en mai 2024
Réponse de Tim N. le 9 mai 2024
Thank you very much for the 4 out of 5-star rating, Howard. We are pleased that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Bien

Alexa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Tim N. le 12 mai 2024
Thank you very much for the 4 out of 5-star rating, Alexa. We are pleased that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

John, Wheeling

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Tim N. le 6 mai 2024
Thank you very much for the 5 out of 5-star rating, John! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.

4/10 Médiocre

Angie

Séjour de 1 nuit en mai 2024
Réponse de Tim N. le 9 mai 2024
Thank you for taking the time to share your rating with us, Angie. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

10/10 Excellent

Brandi

Séjour de 1 nuit en mai 2024
Réponse de Tim N. le 6 mai 2024
Thank you very much for the 5 out of 5-star rating, Brandi! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Andras

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time here!
Séjour de 1 nuit en mai 2024
Réponse de Tim N. le 4 mai 2024
Thank you very much for the 5 out of 5-star rating, Andras! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Bien

Nathan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a comfortable stay.
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 2 mai 2024
Thank you very much for the 4 out of 5-star rating, Nathan. We are pleased to hear that you enjoyed your stay at the hotel overall. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Bien

Mohammad

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 2 mai 2024
Thank you very much for the 4 out of 5-star rating, Mohammad. We are pleased that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Bien

Travis

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking needs improvement but the property is nice
Séjour de 4 nuits en avril 2024
Réponse de Tim N. le 2 mai 2024
Thank you very much for the 4 out of 5-star rating, Travis. We apologize for the issues you encountered with parking. However, we are pleased to hear that you enjoyed your stay at the hotel overall. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Patricia

Voyage en famille
Place was great. Parking was difficult and the lot was full one night.
Séjour de 3 nuits en avril 2024
Réponse de Tim N. le 2 mai 2024
Thank you very much for the 5 out of 5-star rating, Patricia! We apologize for the parking issue your encountered. However, we are pleased to hear that you enjoyed your overall stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Bien

Karen

Séjour de 2 nuits en avril 2024

10/10 Excellent

Connie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Helpful and pleasant staff. Great location.
Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 2 mai 2024
Thank you very much for the 5 out of 5-star rating, Connie! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments regarding our staff and the location. We look forward to welcoming you back the next time you are in the Cincinnati area.

6/10 Satisfaisant

michael

Voyage d’affaires, Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Westin is old and not a good facility
Séjour de 2 nuits en avril 2024
Réponse de Tim N le 30 avr. 2024
Thank you for taking the time to share your rating with us, Michael. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

6/10 Satisfaisant

Eric

It was convenient for our trip.
Séjour de 2 nuits en avril 2024
Réponse de Tim N le 30 avr. 2024
Thank you for taking the time to share your rating with us, Eric. We are glad you enjoyed the convenience of the hotel for your trip. It is our sincere hope that we will be able to welcome you back in the future for an even better stay.

2/10 Horrible

Geoff

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
room was not cleaned at all. Poop stains in the toilet, towel in the middle of the room on the floor, pillows in disarray, dirt in the ice bucket with no liner available. Will not stay at another Westin. The previous room keys were on the table even. Clearly not cleaned.
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 25 avr. 2024
Thank you for sharing your feedback regarding your experience with us, Geoff. We are sorry to see that you encountered issues with cleanliness of your room, as this is not the experience we want for any of our guests. This room was clearly not ready for a guest and we are sorry that we did not have an opportunity to provide you with new accommodations. We are sharing your feedback with our Housekeeping team for corrective actions. We hope to welcome you back at a future date for a better stay with us.

8/10 Bien

Shiyel

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was in town for my graduation and needed to leave my belongings in my room during graduation which would be past checkout time. I was granted extra 3 hrs to checkout and was beyond grateful for this.
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 23 avr. 2024
Thank you very much for the 4 out of 5-star rating, Shiyel! We are pleased to hear that you enjoyed your stay at the hotel and are glad we were able to accommodate your late checkout request. We look forward to welcoming you back the next time you are in the Cincinnati area.

4/10 Médiocre

Jennifer

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Upon getting into our room and going to adjusting our ac, we noticed the vent completely covered in black mold. I did report it and we were moved to another room. Not much better. The bathroom vent there was covered with thick gray dust that you could set from the entrance way of our room. The bedding had sweat stains on it, the pillow on the chair had some nasty yellow stain on it. First on the light and human hair on the light fixture. For $350/night x 3 nights I expected better. Staff was very friendly I will say, but the rooms were NOT up to par. Would NOT stay here again.
Séjour de 3 nuits en avril 2024
Réponse de Tim N. le 23 avr. 2024
Thank you for sharing your feedback regarding your experience with us, Jennifer. We are sorry to see that you encountered issues with condition and cleanliness of your room, as this is not the experience we want for any of our guests. We are glad to see that we were able to accommodate you in a different room during your stay. We are sharing your feedback with our Housekeeping and Engineering Leadership to ensure the necessary corrective measures are taken to address the condition and concerns of this room. We hope to welcome you back at a future date for a better stay with us.

10/10 Excellent

kristen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super easy to grab dinner and walk to the Reds game. I felt safe in doing so as well.
Séjour de 1 nuit en avril 2024
Réponse de Tim N le 22 avr. 2024
Thank you very much for the 5 out of 5-star rating, Kristen! We are pleased to hear that you enjoyed your stay at the hotel as well as its location and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Rosendo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient
Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 22 avr. 2024
Thank you very much for the 5 out of 5-star rating, Rosendo! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Jacqueline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to everything
Séjour de 3 nuits en avril 2024
Réponse de Tim N. le 22 avr. 2024
Thank you very much for the 5 out of 5-star rating, Jacqueline! We are pleased to hear that you enjoyed your stay at the hotel and the location and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

2/10 Horrible

Jared

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a fractured tooth removed this week and oral surgery including bone graph. Could not go on trip, tried to contact Expedia and ins policy and was ignored and phone just rang and rang. Promised, e-mails from cancellation, call backs and promised refunds and was lied to. Expedia is a house of horrors. Want your money but hide after they get it. Sick and sad.
Séjour de 1 nuit en avril 2024
Réponse de Tim N le 22 avr. 2024
Thank you for taking the time to share your rating with us, Jared. We are looking into your reservation details regarding your refund request.

2/10 Horrible

Jaclyn

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 22 avr. 2024
Thank you for taking the time to share your rating with us, Jaclyn. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

10/10 Excellent

Paulina Ivette Moreno

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es una propiedad esta muy bien ubicada, silenciosa, las habitaciones son amplias, limpias y cama cómoda, tiene caja de seguridad de buen tamaño. Lo único malo es que no incluyen el Wifi en las habitaciones y que me cargaron los extras de la habitación sin antes preguntar si se pagaría con esa tarjeta u otro método de pago, el cual yo haria en efectivo.
Séjour de 4 nuits en avril 2024
Réponse de Tim N. le 19 avr. 2024
Thank you very much for the 5 out of 5-star rating, Paulina! We are pleased to hear that you enjoyed your stay at the hotel. While internet is not complimentary as a standard it is available for Marriott Bonvoy members at no additional charge, and enrollment is free. Your reservation through Expedia was pre-paid and therefore charged upon booking. We apologize for any confusion as a result of this. We look forward to welcoming you back the next time you are in the Cincinnati area.

2/10 Horrible

Renee

Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 9 mai 2024
Thank you for taking the time to share your rating with us, Renee. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

10/10 Excellent

Samuel

Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 6 mai 2024
Thank you very much for the 5 out of 5-star rating, Samuel! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.

6/10 Satisfaisant

Colleen

Les points forts : Propreté
It was musty and outdated. Curtain was torn.
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 15 avr. 2024
Thank you for taking the time to share your rating with us, Colleen. It looks like we did not quite meet your expectations during your visit, and we apologize for the issues your had with your room. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

8/10 Bien

Dave

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful staff, very helpful. Parking garage NOT so great and elevator from the garage is quite janky. Other than that, it was great being in the center of downtown & connected to McCormicks.
Séjour de 1 nuit en avril 2024
Réponse de Vinshawn le 15 avr. 2024
Thank you for staying with us! Come back and see us soon! Be well!

8/10 Bien

Vera

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We called for ice when we arrived in our room because the ice machine on our floor was not working. We called the service number and requested ice and It was never delivered. We saw Andrea Bocelli in concert. We returned to the Westin’ after 11pm, nothing was open to have a cocktail or snack. Otherwise the overnight stay was very nice.
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 15 avr. 2024
Thank you for taking the time to share your rating with us, Vera. It looks like we did not quite meet your expectations during your visit. We apologize for the service issues your encountered during your stay. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

10/10 Excellent

Joshua

Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 2 mai 2024
Thank you very much for the 5 out of 5-star rating, Joshua! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Bien

Eric

Séjour de 2 nuits en avril 2024
Réponse de Mike H le 27 avr. 2024
Thank you for your feed back. We appreciate you staying with us and hope to see you again

10/10 Excellent

Lindsey

Séjour de 2 nuits en avril 2024
Réponse de Mike H le 27 avr. 2024
Thank you for feedback! We appreciate you staying with us and hope to see you soon.

4/10 Médiocre

Erin

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bed sheets were dirty, the mirror film in the bathroom was coming off, there was a hole in the bathroom wall from what looked like a hairdryer having been removed, water pressure was minimal, little hot water even at uncommon usage times, breakfast was not easily accessible, no free Wi-Fi
Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 7 avr. 2024
Thank you for sharing your feedback regarding your experience with us. We are sorry to see that you encountered issues with condition and quality of your room, as this is not the experience we want for any of our guests. While Internet is not complimentary as a standard, it is available at no additional charge for Marriott Bonvoy members, and there is no fee to enroll in the program. We are sharing your feedback with our Leadership team to ensure the necessary corrective measures are taken. We hope to welcome you back at a future date for a better stay with us.

4/10 Médiocre

John

Séjour de 1 nuit en avril 2024
Réponse de Tim N le 30 avr. 2024
Thank you for taking the time to share your rating with us, John. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

10/10 Excellent

Rebecca

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean and easily accessible to dining options and Fountain Square. My only complaint was the conference room was freezing.
Séjour de 3 nuits en avril 2024
Réponse de Tim N. le 7 avr. 2024
Thank you very much for the 5 out of 5-star rating, Rebecca! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We apologize for the issue with the temperature in the conference room, and we are sharing this with our Engineering team. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Bien

Rolando

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great place to stay, right across from Fountain Square. Hotel bathroom is starting to look a bit worn and the wifi was very glitchy and we could not consistently use it. (ALSO who charges for wifi?!)
Séjour de 2 nuits en mars 2024
Réponse de Michael, Front Desk Supervisor le 4 avr. 2024
Thank you for staying with us. Wifi services are complementary when you are a Marriot Bonvoy member. Be sure to sign up to enjoy the benefits when visiting any Marriot property.

6/10 Satisfaisant

Julia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Tim N. le 4 avr. 2024
Thank you for taking the time to share your rating with us, Matthew. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.

2/10 Horrible

Bill

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They lost my Expedia reservation so I had to book at the desk when I arrived and now getting a refund for the first reservation is proving to be a big ordeal. And now they’re trying to suppress my bad review.
Séjour de 1 nuit en mars 2024
Réponse de Tim N. le 1 avr. 2024
Thank you for taking the time to share your experience with us, Bill. Our records show that your Expedia reservation never came across to our system from Expedia, likely due to an error between the two systems. This is the reason why the reservation could not be located upon your arrival. In addition, an Expedia representative was informed on 3/29 that this reservation did not exist in our system so the hotel could not issue a refund to Expedia for this booking since was never charged. As a result, your refund should have been processed on Expedia's end. We apologize for the confusion regarding this matter. We have requested that Expedia process the refund for your booking on their end. We hope to welcome you back in the future for a better stay with us.

10/10 Excellent

Brian, Winfield

Séjour de 1 nuit en mars 2024
Réponse de Tim N. le 19 avr. 2024
Thank you very much for the 5 out of 5-star rating, Brian! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Kristy

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Tim N. le 1 avr. 2024
Thank you very much for the 5 out of 5-star rating, Kristy! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.

4/10 Médiocre

Kimberly

Voyage en groupe
Someone walked into one of our rooms after check-in!
Séjour de 3 nuits en mars 2024
Réponse de Tim N. le 1 avr. 2024
Thank you for taking the time to share your rating with us, Kimberly. We sincerely apologize for the issue you encountered with your room upon arrival and we are investigating this with our team to establish what occurred during this time. It our hope that we will have an opportunity to welcome you back at a future date for a better stay with us.

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Tim N. le 29 mars 2024
Thank you very much for the 5 out of 5-star rating, Brenda! We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back the next time you are in the Cincinnati area.

8/10 Bien

Emily

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was quiet and the hotel was overall a good stay as usual.
Séjour de 1 nuit en mars 2024
Réponse de Tim N. le 29 mars 2024
Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your stay overall and greatly appreciate your comments about the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.

10/10 Excellent

Robyn

Séjour de 3 nuits en mars 2024
Réponse de Vinshawn le 15 avr. 2024
Thank you for staying with us! Come back and see us soon! Be Well!