Avis
8,0
Très bien
8,4/10
Propreté
8,6/10
Personnel et service
7,4/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage d’affaires
28 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022
10/10 Excellent
Ádám
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ádám
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 17 mai 2024
Thank you very much for the 5 out of 5-star rating, Adam! We are pleased to hear that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.
10/10 Excellent
Aaron
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 15 mai 2024
Thank you very much for the 5 out of 5-star rating, Aaron! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.
10/10 Excellent
Kroeger
Voyage en groupe
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kroeger
Séjour de 1 nuit en mai 2024
Réponse de Tim N. le 12 mai 2024
Thank you very much for the 5 out of 5-star rating, Kroeger! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments about the hotel! We look forward to welcoming you back the next time you are in the Cincinnati area.
2/10 Horrible
James
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 12 mai 2024
Thank you for taking the time to share your rating with us, James. It looks like we did not quite meet your expectations with your overall experience. It is our sincere hope that we will be able to welcome you back in the future for a better experience.
6/10 Satisfaisant
Cynthia
9 mai 2024
Cynthia
Séjour de 1 nuit en mai 2024
Réponse de Tim N. le 10 mai 2024
Thank you for taking the time to share your rating with us, Cynthia. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
10/10 Excellent
John, Bethesda
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mai 2024
Réponse de Tim N. le 9 mai 2024
Thank you very much for the 5 out of 5-star rating, John! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments about the hotel and staff!. We look forward to welcoming you back the next time you are in the Cincinnati area.
8/10 Bien
Howard
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Howard
Séjour de 4 nuits en mai 2024
Réponse de Tim N. le 9 mai 2024
Thank you very much for the 4 out of 5-star rating, Howard. We are pleased that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.
8/10 Bien
Alexa
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alexa
Séjour de 1 nuit en mai 2024
Réponse de Tim N. le 12 mai 2024
Thank you very much for the 4 out of 5-star rating, Alexa. We are pleased that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.
10/10 Excellent
John, Wheeling
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 2 nuits en mai 2024
Réponse de Tim N. le 6 mai 2024
Thank you very much for the 5 out of 5-star rating, John! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.
4/10 Médiocre
Angie
5 mai 2024
Angie
Séjour de 1 nuit en mai 2024
Réponse de Tim N. le 9 mai 2024
Thank you for taking the time to share your rating with us, Angie. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
10/10 Excellent
Brandi
4 mai 2024
Brandi
Séjour de 1 nuit en mai 2024
Réponse de Tim N. le 6 mai 2024
Thank you very much for the 5 out of 5-star rating, Brandi! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.
10/10 Excellent
Andras
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andras
Séjour de 1 nuit en mai 2024
Réponse de Tim N. le 4 mai 2024
Thank you very much for the 5 out of 5-star rating, Andras! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.
8/10 Bien
Nathan
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nathan
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 2 mai 2024
Thank you very much for the 4 out of 5-star rating, Nathan. We are pleased to hear that you enjoyed your stay at the hotel overall. We look forward to welcoming you back the next time you are in the Cincinnati area.
8/10 Bien
Mohammad
1 mai 2024
Les points forts : Propreté et personnel et service
Mohammad
Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 2 mai 2024
Thank you very much for the 4 out of 5-star rating, Mohammad. We are pleased that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.
8/10 Bien
Travis
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Travis
Séjour de 4 nuits en avril 2024
Réponse de Tim N. le 2 mai 2024
Thank you very much for the 4 out of 5-star rating, Travis. We apologize for the issues you encountered with parking. However, we are pleased to hear that you enjoyed your stay at the hotel overall. We look forward to welcoming you back the next time you are in the Cincinnati area.
10/10 Excellent
Patricia
Voyage en famille
28 avr. 2024
Patricia
Séjour de 3 nuits en avril 2024
Réponse de Tim N. le 2 mai 2024
Thank you very much for the 5 out of 5-star rating, Patricia! We apologize for the parking issue your encountered. However, we are pleased to hear that you enjoyed your overall stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.
8/10 Bien
Karen
28 avr. 2024
Karen
Séjour de 2 nuits en avril 2024
10/10 Excellent
Connie
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Connie
Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 2 mai 2024
Thank you very much for the 5 out of 5-star rating, Connie! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments regarding our staff and the location. We look forward to welcoming you back the next time you are in the Cincinnati area.
6/10 Satisfaisant
michael
Voyage d’affaires, Voyage en couple
26 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
michael
Séjour de 2 nuits en avril 2024
Réponse de Tim N le 30 avr. 2024
Thank you for taking the time to share your rating with us, Michael. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
6/10 Satisfaisant
Eric
26 avr. 2024
Eric
Séjour de 2 nuits en avril 2024
Réponse de Tim N le 30 avr. 2024
Thank you for taking the time to share your rating with us, Eric. We are glad you enjoyed the convenience of the hotel for your trip. It is our sincere hope that we will be able to welcome you back in the future for an even better stay.
2/10 Horrible
Geoff
Voyage en groupe
25 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Geoff
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 25 avr. 2024
Thank you for sharing your feedback regarding your experience with us, Geoff. We are sorry to see that you encountered issues with cleanliness of your room, as this is not the experience we want for any of our guests. This room was clearly not ready for a guest and we are sorry that we did not have an opportunity to provide you with new accommodations. We are sharing your feedback with our Housekeeping team for corrective actions. We hope to welcome you back at a future date for a better stay with us.
8/10 Bien
Shiyel
Voyage en famille, Voyage d’affaires
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shiyel
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 23 avr. 2024
Thank you very much for the 4 out of 5-star rating, Shiyel! We are pleased to hear that you enjoyed your stay at the hotel and are glad we were able to accommodate your late checkout request. We look forward to welcoming you back the next time you are in the Cincinnati area.
4/10 Médiocre
Jennifer
Voyage en famille avec de jeunes enfants
22 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Jennifer
Séjour de 3 nuits en avril 2024
Réponse de Tim N. le 23 avr. 2024
Thank you for sharing your feedback regarding your experience with us, Jennifer. We are sorry to see that you encountered issues with condition and cleanliness of your room, as this is not the experience we want for any of our guests. We are glad to see that we were able to accommodate you in a different room during your stay. We are sharing your feedback with our Housekeeping and Engineering Leadership to ensure the necessary corrective measures are taken to address the condition and concerns of this room. We hope to welcome you back at a future date for a better stay with us.
10/10 Excellent
kristen
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kristen
Séjour de 1 nuit en avril 2024
Réponse de Tim N le 22 avr. 2024
Thank you very much for the 5 out of 5-star rating, Kristen! We are pleased to hear that you enjoyed your stay at the hotel as well as its location and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.
10/10 Excellent
Rosendo
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosendo
Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 22 avr. 2024
Thank you very much for the 5 out of 5-star rating, Rosendo! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.
10/10 Excellent
Jacqueline
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 3 nuits en avril 2024
Réponse de Tim N. le 22 avr. 2024
Thank you very much for the 5 out of 5-star rating, Jacqueline! We are pleased to hear that you enjoyed your stay at the hotel and the location and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.
2/10 Horrible
Jared
20 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jared
Séjour de 1 nuit en avril 2024
Réponse de Tim N le 22 avr. 2024
Thank you for taking the time to share your rating with us, Jared. We are looking into your reservation details regarding your refund request.
2/10 Horrible
Jaclyn
19 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jaclyn
Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 22 avr. 2024
Thank you for taking the time to share your rating with us, Jaclyn. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
10/10 Excellent
Paulina Ivette Moreno
Voyage d’affaires
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paulina Ivette Moreno
Séjour de 4 nuits en avril 2024
Réponse de Tim N. le 19 avr. 2024
Thank you very much for the 5 out of 5-star rating, Paulina! We are pleased to hear that you enjoyed your stay at the hotel. While internet is not complimentary as a standard it is available for Marriott Bonvoy members at no additional charge, and enrollment is free. Your reservation through Expedia was pre-paid and therefore charged upon booking. We apologize for any confusion as a result of this. We look forward to welcoming you back the next time you are in the Cincinnati area.
2/10 Horrible
Renee
17 avr. 2024
Renee
Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 9 mai 2024
Thank you for taking the time to share your rating with us, Renee. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
10/10 Excellent
Samuel
14 avr. 2024
Samuel
Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 6 mai 2024
Thank you very much for the 5 out of 5-star rating, Samuel! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments!. We look forward to welcoming you back the next time you are in the Cincinnati area.
6/10 Satisfaisant
Colleen
14 avr. 2024
Les points forts : Propreté
Colleen
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 15 avr. 2024
Thank you for taking the time to share your rating with us, Colleen. It looks like we did not quite meet your expectations during your visit, and we apologize for the issues your had with your room. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
8/10 Bien
Dave
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dave
Séjour de 1 nuit en avril 2024
Réponse de Vinshawn le 15 avr. 2024
Thank you for staying with us! Come back and see us soon! Be well!
8/10 Bien
Vera
Voyage en groupe
9 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Vera
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 15 avr. 2024
Thank you for taking the time to share your rating with us, Vera. It looks like we did not quite meet your expectations during your visit. We apologize for the service issues your encountered during your stay. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
10/10 Excellent
Joshua
9 avr. 2024
Joshua
Séjour de 1 nuit en avril 2024
Réponse de Tim N. le 2 mai 2024
Thank you very much for the 5 out of 5-star rating, Joshua! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.
8/10 Bien
Eric
7 avr. 2024
Eric
Séjour de 2 nuits en avril 2024
Réponse de Mike H le 27 avr. 2024
Thank you for your feed back. We appreciate you staying with us and hope to see you again
10/10 Excellent
Lindsey
7 avr. 2024
Lindsey
Séjour de 2 nuits en avril 2024
Réponse de Mike H le 27 avr. 2024
Thank you for feedback! We appreciate you staying with us and hope to see you soon.
4/10 Médiocre
Erin
Voyage en couple
6 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Erin
Séjour de 2 nuits en avril 2024
Réponse de Tim N. le 7 avr. 2024
Thank you for sharing your feedback regarding your experience with us. We are sorry to see that you encountered issues with condition and quality of your room, as this is not the experience we want for any of our guests. While Internet is not complimentary as a standard, it is available at no additional charge for Marriott Bonvoy members, and there is no fee to enroll in the program. We are sharing your feedback with our Leadership team to ensure the necessary corrective measures are taken. We hope to welcome you back at a future date for a better stay with us.
4/10 Médiocre
John
6 avr. 2024
John
Séjour de 1 nuit en avril 2024
Réponse de Tim N le 30 avr. 2024
Thank you for taking the time to share your rating with us, John. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
10/10 Excellent
Rebecca
Voyage d’affaires
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 3 nuits en avril 2024
Réponse de Tim N. le 7 avr. 2024
Thank you very much for the 5 out of 5-star rating, Rebecca! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We apologize for the issue with the temperature in the conference room, and we are sharing this with our Engineering team. We look forward to welcoming you back the next time you are in the Cincinnati area.
8/10 Bien
Rolando
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Rolando
Séjour de 2 nuits en mars 2024
Réponse de Michael, Front Desk Supervisor le 4 avr. 2024
Thank you for staying with us. Wifi services are complementary when you are a Marriot Bonvoy member. Be sure to sign up to enjoy the benefits when visiting any Marriot property.
6/10 Satisfaisant
Julia
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Julia
Séjour de 1 nuit en mars 2024
Réponse de Tim N. le 4 avr. 2024
Thank you for taking the time to share your rating with us, Matthew. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
2/10 Horrible
Bill
30 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bill
Séjour de 1 nuit en mars 2024
Réponse de Tim N. le 1 avr. 2024
Thank you for taking the time to share your experience with us, Bill. Our records show that your Expedia reservation never came across to our system from Expedia, likely due to an error between the two systems. This is the reason why the reservation could not be located upon your arrival. In addition, an Expedia representative was informed on 3/29 that this reservation did not exist in our system so the hotel could not issue a refund to Expedia for this booking since was never charged. As a result, your refund should have been processed on Expedia's end. We apologize for the confusion regarding this matter. We have requested that Expedia process the refund for your booking on their end. We hope to welcome you back in the future for a better stay with us.
10/10 Excellent
Brian, Winfield
28 mars 2024
Brian
Séjour de 1 nuit en mars 2024
Réponse de Tim N. le 19 avr. 2024
Thank you very much for the 5 out of 5-star rating, Brian! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.
10/10 Excellent
Kristy
28 mars 2024
Les points forts : Propreté et personnel et service
Kristy
Séjour de 1 nuit en mars 2024
Réponse de Tim N. le 1 avr. 2024
Thank you very much for the 5 out of 5-star rating, Kristy! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.
4/10 Médiocre
Kimberly
Voyage en groupe
26 mars 2024
Kimberly
Séjour de 3 nuits en mars 2024
Réponse de Tim N. le 1 avr. 2024
Thank you for taking the time to share your rating with us, Kimberly. We sincerely apologize for the issue you encountered with your room upon arrival and we are investigating this with our team to establish what occurred during this time. It our hope that we will have an opportunity to welcome you back at a future date for a better stay with us.
10/10 Excellent
Brenda
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brenda
Séjour de 2 nuits en mars 2024
Réponse de Tim N. le 29 mars 2024
Thank you very much for the 5 out of 5-star rating, Brenda! We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back the next time you are in the Cincinnati area.
8/10 Bien
Emily
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en mars 2024
Réponse de Tim N. le 29 mars 2024
Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your stay overall and greatly appreciate your comments about the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.
10/10 Excellent
Robyn
24 mars 2024
Robyn
Séjour de 3 nuits en mars 2024
Réponse de Vinshawn le 15 avr. 2024
Thank you for staying with us! Come back and see us soon! Be Well!