Only stay here if you are familiar with Chiang Mai and completely self sufficient. Do not expect any customer service.
The rooms are basic but modern and were fine, but the property itself and the staff leave a lot to be desired. We had a total of 3 rooms. One of the rooms had a non working safe. One of the other rooms had minimal water pressure in the shower and sink.
First, be aware that there is no elevator on the property. You will be hauling your suitcases up and down the stairs yourself. They do not help.
The staff is completely unaware and unprepared. Nobody understands any English, which can be overlooked, but even when we used Google translate to ask simple questions, they had no answers. For example, we asked what restaurants were recommended in the area to which we were told to just go walk around. When they told us there was no food at the hotel or on property, we asked where to get breakfast and they shrugged their shoulders. We asked about getting to the Sticky Waterfalls, an arguably significant tourist attraction, and they had no idea what it was or how to get there. We asked about towels to take to the waterfalls and were told no. We asked about other options like renting towels and were told that we just can't take hotel towels, but no attempt at helping us find a solution. It's fine to not speak a language, but if you're going to run a hotel, at least offer resources for your guests.
There are many hotels to choose from in the area. Look elsewhere.
