Hall
Vérifier la disponibilité

Avis sur Comfort Suites Cheyenne

2.5 out of 5
Comfort Suites Cheyenne
5401 Walker Rd, Cheyenne, WY

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 184 avis sur 329." "
Note des voyageurs de 8 (Bien), d’après 70 avis sur 329." "
Note des voyageurs de 6 (Satisfaisant), d’après 29 avis sur 329." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 329." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 329." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Sophie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Pas de climatisation et toilettes bouchées dans la première chambre, pas de climatisation dans la deuxième. Hotel récent grande chambre mais plein de malfaçons. Employé très serviable à l'accueil heureusement
Séjour de 1 nuit en août 2023

10/10 Excellent

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would stay again
Séjour de 1 nuit en mai 2024

2/10 Horrible

James

Voyage en couple
No rooms were available with the jetted tub.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Mary

Les points faibles : Propreté et personnel et service
We may have stayed on a night that had a total anomaly, but we got to the hotel at 9:30pm, and our room was not ready despite check-in being at 3pm. There are many other guests in the lobby in the same situation. We were given the key to the room at 10:10, but when we got upstairs the cleaning team was still cleaning it (didn't get in our room until 10:35pm). We were disappointed by how the manager handled the situation, which was to be defensive and tell us they're doing everything they can and to wait indefinitely. I get that things happen, but then you need to focus on service recovery - which in this case could be empathizing and offering a way to make it right for us in some way. It was late, and this was 1/3 of the room time we'd paid for, not a few minutes late... The cleaning team was lovely - polite and apologetic and running around frantically trying to get the rooms cleaned. They told us they'd been sent home earlier but were called back to clean more rooms when the hotel unexpectedly filled up. It seems that a better plan would be cleaning all rooms or not saying they're available for guests to book if they're not clean... The room itself was well-appointed - great space and set-up.
Séjour de 1 nuit en mai 2024
Réponse de Comfort Suites Staff le 19 mai 2024
Thank you for taking the time to provide your feedback. We apologize for the issues you experienced during your stay. We will get this passed onto management to have these problems resolved

2/10 Horrible

Steven

Voyage en famille
Les points forts : Équipements
Didn’t have room ready until 10:45 pm at night. Had to wait 1 1/2 hours to check in. Lobby was full of people waiting at my that to get in.
Séjour de 1 nuit en mai 2024
Réponse de Comfort Suites Staff le 19 mai 2024
Thank you for taking the time to provide your feedback. We apologize for the issues you experienced during your stay. We will get this passed onto management to have these problems resolved

2/10 Horrible

John

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
EVERYTHNG!
Séjour de 1 nuit en mai 2024
Réponse de Comfort Suites Staff le 13 mai 2024
Thank you for taking the time to provide your feedback. We apologize for the issues you experienced during your stay. We will get this passed onto management to have these problems resolved

10/10 Excellent

Robynn

Voyage en famille
Les points forts : Équipements
Very clean, friendly
Séjour de 1 nuit en mai 2024
Réponse de Comfort Suites Staff le 13 mai 2024
Thank you for taking the time to provide your feedback. We appreciate your business and look forward to seeing you again soon

4/10 Médiocre

Elena

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I would have given this property a 5 star rating had it not been for housekeeping. Upon first glance the room looks clean. Further inspection there was food particles on the floor from a previous guest. A used towel on the floor under the vanity. Also from previous guest. The room smelled of stale smoke like a smoker had been in the room which leads me to believe the room overall wasn’t cleaned properly which honestly gave me the feeling we were staying in a DIRTY room which is flat out gross by anyone’s standards.
Séjour de 1 nuit en mai 2024
Réponse de Comfort Suites Staff le 13 mai 2024
Thank you for taking the time to provide your feedback. We apologize for the issues you experienced during your stay. We will get this passed onto management to have these problems resolved

6/10 Satisfaisant

Jessica

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nice clean hotel. Breakfast not good. We went to a restaurant.
Séjour de 1 nuit en mai 2024
Réponse de Comfort Suites Staff le 8 mai 2024
Thank you for taking the time to provide us with your feedback. We appreciate your business and look forward to seeing you again next time

10/10 Excellent

La Nette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is clean & so was my room. The staff is very polite & professional. Great stay.
Séjour de 2 nuits en mai 2024
Réponse de Comfort Suites Staff le 8 mai 2024
Thank you for taking the time to provide us with your feedback. We appreciate your business and look forward to seeing you again next time

10/10 Excellent

Kyle

Séjour de 6 nuits en avril 2024

4/10 Médiocre

Thomas

Séjour de 1 nuit en janvier 2024

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable. Bathroom was set up a little weird. Heat didn't work but staff were very accommodating. Need more pressure in shower.
Séjour de 1 nuit en avril 2024
Réponse de Comfort Suites Staff le 29 avr. 2024
Thank you for taking the time to provide your feedback. We will get this passed onto our maintenance team. We appreciate your business and look forward to seeing you again

10/10 Excellent

Jhoalice

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente!
Séjour de 1 nuit en avril 2024
Réponse de Comfort Suites Staff le 29 avr. 2024
Thank you for taking the time to provide your feedback. We appreciate your business and look forward to seeing you again

8/10 Bien

Arlin

Séjour de 1 nuit en avril 2024
Réponse de Comfort Suites Staff le 19 mai 2024
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again next time

4/10 Médiocre

David

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
extereme wind noise in room...had to ask for new room and then the toilet would plug in new room...had to get a plunger
Séjour de 1 nuit en avril 2024
Réponse de GM le 20 avr. 2024
Thank you for your stay, I do apologize for wind noise in your room. We hope you give Comfort Suites another try om the future.

10/10 Excellent

Andrea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New clean property. Easy to book, check in and out, great breakfast, quiet. Will definitely be staying here again.
Séjour de 2 nuits en avril 2024
Réponse de GM le 20 avr. 2024
Thank you for your stay with us!

10/10 Excellent

Dustun

Séjour de 1 nuit en mars 2024
Réponse de GM le 27 avr. 2024
Thank you for your stay!

10/10 Excellent

Tom

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very relaxing
Séjour de 1 nuit en avril 2024
Réponse de Comfort Suites Staff le 5 avr. 2024
Thank you for taking the time to provide your feedback. We appreciate your business and hope to see you again next time

10/10 Excellent

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was viry nice
Séjour de 1 nuit en janvier 2024
Réponse de Comfort Suites Staff le 29 mars 2024
Thank you for taking the time to fill to provide your feedback. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Wendy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was fabulous
Séjour de 1 nuit en mars 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We look forward to seeing you again soon

10/10 Excellent

Kelly

Voyage en couple
Les points forts : Équipements
Front desk staff was helpful and friendly! Check-in and out were smooth and easy. The room was clean, and well taken care of! I will be staying here again.
Séjour de 1 nuit en mars 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We look forward to seeing you again soon

8/10 Bien

Bradley, Sparks

Voyage d’affaires
Les points forts : Propreté et personnel et service
Friendly and accommodating staff. Easy parking, good wifi. Poor design of rooms (TV not across from bed or couch but at an awkward angle, and the wall-mount does not articulate to allow better viewing angle). Hot water issues. Bad window seal near AC/Heating unit, creating deafening wind noises (think howling, whistling) throughout the often windy days and nights in Cheyenne. Some construction corners were clearly cut and the property, while new, needs to be tended to accordingly. Breakfast quality is below Holiday Inn or Hampton Inn. Gym and pool area are quite nice. Overall this is property is decent with a very good staff, but needs some work.
Séjour de 5 nuits en février 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. This will be passed to our upper management. We hope you will stay with us again next time for a chance to provide you with a better staying experience

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We look forward to seeing you again soon

10/10 Excellent

Olivia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed here as a mom alone with her kids and I felt so safe! I had a great time. Lovely staff, amazing breakfast and such a comfy and quiet room!
Séjour de 1 nuit en février 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 Excellent

john, pataskala

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend
Séjour de 1 nuit en décembre 2023
Réponse de comfort Suites le 15 mars 2024
Thank you for your feedback. We appreciate your business and we look forward to seeing you again soon

2/10 Horrible

Michael

Séjour de 1 nuit en février 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We apologize for any inconveniences you experienced during your stay

10/10 Excellent

Monty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very comfortable and clean. Also quiet and easy to find.
Séjour de 1 nuit en février 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 Excellent

Karen, Williston

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check-in and check-out
Séjour de 1 nuit en février 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We look forward to seeing you again soon

6/10 Satisfaisant

Kevin

Voyage en famille
Les points forts : Propreté
An average hotel. Just barely average. TV in the room didn’t work. Staff couldn’t fix it.
Séjour de 1 nuit en janvier 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We apologize for the issues you experienced during your stay and hope you will stay with us again for a chance to provide you with a better stay experience

4/10 Médiocre

jack

Voyage en famille
Les points forts : Propreté et personnel et service
If you like checking in and not knowing if the room was cleaned from the previous guest, semi warm showers, and heating that was either blowing hot or cold air this is the place for you. I will say the staff was excellent in trying to make things right. They deserve a lot of credit.
Séjour de 3 nuits en février 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We apologize for the issues you experienced and hope you will stay with us again for a chance to provide you with a better stay experience

8/10 Bien

Ed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We look forward to seeing you again soon

4/10 Médiocre

john, boise

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Place was filthy in common areas - the rooms were clean, but the HVAC vacillated 10 degrees hot and cold so there wasn’t any way to sleep decently. Room was quiet and breakfast was a little better than most
Séjour de 1 nuit en janvier 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We apologize for the heating issues you experienced. This will be given to upper management, maintenance and housekeeping to make sure these issues are fixed

10/10 Excellent

Andrea

Séjour de 1 nuit en janvier 2024
Réponse de Comfort Suites Staff le 22 mars 2024
Thank you for you feedback. We hope to see you again next time

8/10 Bien

Teresa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We look forward to seeing you again soon

2/10 Horrible

Steve

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shady and wont change or refund
Absolute trash establishment, i booked a weekend but was forced to change weeks, they refused to switch or refund and i endeded up out 600 bucks to a shady business
Séjour de 3 nuits en janvier 2024
Réponse de Comfort Suites le 15 mars 2024
We apologize for the issues you experienced, but sue to you booking through a pre-paid site, the hotel is unable to modify these reservations. Any date changes MUST be done directly with the 3rd party. Also the refund would have to come from the 3rd Party site since you paid them and not the hotel

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice!
Good place & convenient to job.
Séjour de 1 nuit en janvier 2024
Réponse de C le 22 janv. 2024
Glad to hear you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay
This was a great location for the job we had in Cheyenne. The hotel was nice.
Séjour de 1 nuit en janvier 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Great hotel, one of the most quite and peaceful stays we've had anywhere. We will be staying here for the foreseeable future when we come to Cheyenne Wy.
Séjour de 3 nuits en janvier 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 Excellent

Johneva

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de GM le 20 avr. 2024
Thank you for your stay!

8/10 Bien

Ronald

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de GM le 20 avr. 2024
Thank you for your stay!

10/10 Excellent

Robert

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was really clean and updated. I enjoyed everything about the hotel and it has a pool that is warm. My son kept calling it a five star hotel and he really enjoyed the whole experience
Séjour de 1 nuit en janvier 2024
Réponse de GM le 20 avr. 2024
Thank you for your stay!

8/10 Bien

Mary

Séjour de 1 nuit en janvier 2024
Réponse de GM le 20 avr. 2024
Thank you for your stay!

10/10 Excellent

Gabrielle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One special touch is the hotel’s art — whether subtle in design/color scheme of furniture to wall art to sculpture in main lobby. Staff were friendly upon arrival/check in. It’s a basic modern style hotel, clean, spacious but still comfy cozy. I like the lighting on the bathroom mirrors. Working AC/Heat that doesn’t take too long to kick in. I’d stay again.
Séjour de 1 nuit en janvier 2024
Réponse de Comfort Suites le 15 mars 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 Excellent

Rose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a great experience. New motel, so everything was clean and in excellent condition. Staff was friendly. Breakfast was standard fare and pretty good.
Séjour de 1 nuit en janvier 2024
Réponse de GM le 20 avr. 2024
Thank you for your stay!

10/10 Excellent

Shelley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Séjour de 1 nuit en décembre 2023
Réponse de GM le 20 avr. 2024
Thank you for your stay!

10/10 Excellent

Todd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Worked great for last minute booking
Séjour de 1 nuit en décembre 2023
Réponse de GM le 20 avr. 2024
Thank you for your stay!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Cheyenne WY
The first room we were checked into the heat didn't work. Front desk moved us to another room. The heater worked ok. It took over 4 hours to heat up. Not having carpet in the rooms definitely makes a difference. The toilet had pee stains dried on it. So it definitely got missed by house keeping. The tv remote didn't work. I had to take it to the front desk to get new batteries. The shower has not shelves to put your shampoo, soap or wash rags. You have to use the shower floor or back of toilet, gross. Otherwise everything was just fine for what we had.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 20 avr. 2024
Thank you for your stay! Please except our apologizes for your experience with your stay. Hotel is under new management and would hope you would give Comfort Suites another try with a top rating experience!

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Welcome Port in the Storm
Moving acrosss country at Christmas time is stressful. Add a winter storm and it’s borderline freak out. Great to be greeted warmly, efficient check in and very nice room. Good breakfast and ready to face the road again. Thanks for the stay.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 20 avr. 2024
Thank you for your stay! Hope you endured safe travels!

10/10 Excellent

Elton

Séjour de 1 nuit en décembre 2023
Réponse de GM le 20 avr. 2024
Thank you for your stay!