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Avis sur Ramada by Wyndham Chennai Egmore

4 out of 5
Ramada by Wyndham Chennai Egmore
Gandhi Irwin Road Egmore, Chennai, Tamil Nadu

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 47 avis sur 161." "
Note des voyageurs de 8 (Bien), d’après 64 avis sur 161." "
Note des voyageurs de 6 (Satisfaisant), d’après 27 avis sur 161." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 161." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 161." "

7,6/10

Propreté

7,8/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

8/10 Bien

Raphael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Presque parfait
Super services, mais quartier trop bruyant pour la qualité de l’hotel. Dommage car le coin piscine et restau extérieur sont top, mais vraiment pollués à cause du bruit (situé devant un rond-point très fréquenté)
Séjour de 2 nuits en mai 2019

6/10 Satisfaisant

Voyageur vérifié

Mauvaise isolation, beaucoup trop brouillant. Tv sans usage, les chaînes ne marchent qu’à 10%. Un hotel de 3 étoiles, pas plus.
Séjour de 1 nuit en décembre 2018

8/10 Bien

Shanthi, Fullerton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Arjun LKP le 8 avr. 2024
Dear Ms. Shanthi ,Greetings from Ramada By Wyndham Chennai-Egmore!Thank you for taking the time to share your feedback. We are extremely delighted to receive your review. It is very kind of you to recognize and appreciate our hospitality, food, and facilities. We have amazing offers going on at our restaurant outlets and room plans; please do get in touch with us for more details.Ramada by Wyndham Chennai Egmore looks forward to welcoming you back to provide amazing experiences.Stay Healthy,Arjun L.K.P.Front Office Manager

6/10 Satisfaisant

Jorge

Séjour de 1 nuit en février 2024
Réponse de Arjun LKP le 6 mars 2024
Dear Mr Jorge ,Greetings from Ramada By Wyndham Chennai-Egmore!Thank you for taking the time to share your feedback. We are extremely delighted to receive your review. It is very kind of you to recognize and appreciate our hospitality, food, and facilities. We have amazing offers going on at our restaurant outlets and room plans; please do get in touch with us for more details.Ramada by Wyndham Chennai Egmore looks forward to welcoming you back to provide amazing experiences.Stay Healthy,Arjun L.K.P.Front Office Manager

10/10 Excellent

Senthil

Séjour de 1 nuit en novembre 2023
Réponse de Arjun LKP le 28 nov. 2023
Dear Mr Senthil,Greetings from Ramada By Wyndham Chennai-Egmore!Thank you for taking the time to share your feedback. We are extremely delighted to receive your review. It is very kind of you to recognize and appreciate our hospitality, food, and facilities. We have amazing offers going on at our restaurant outlets and room plans; please do get in touch with us for more details.If you wish to provide us with your suggestions or feedback, Ramada by Wyndham Chennai Egmore looks forward to welcoming you back to provide amazing experiences.Stay Healthy,Arjun L.K.P.Front Office Manager

6/10 Satisfaisant

RITU

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Even though I faced issue with flies and mosquitoes in the room, they were very quick to change my room. A very helpful staff who went out of their way to give me meals even after the lunch time had run out.
Séjour de 1 nuit en octobre 2023
Réponse de Arjun LKP le 24 nov. 2023
Dear Mr Ritu,Greetings from Ramada By Wyndham Chennai-Egmore!Thank you for taking the time to share your feedback. We are extremely delighted to receive your review. It is very kind of you to recognize and appreciate our hospitality, food, and facilities. We have amazing offers going on at our restaurant outlets and room plans; please do get in touch with us for more details.Ramada by Wyndham Chennai Egmore looks forward to welcoming you back to provide amazing experiences.Stay Healthy,Arjun L.K.P.Front Office Manager

6/10 Satisfaisant

Vijay

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The bathrooms were smelling but they took care of it once we requested service.
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Christina

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very attentive and polite staff.
Séjour de 6 nuits en mai 2023

2/10 Horrible

Sukamal

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very smelly corridors, not clean bathrooms, stuff services are poor. Overall not recommended at all
Séjour de 2 nuits en avril 2023
Réponse de Syed le 27 avr. 2023
Dear Guest,Thank you for taking the time to review your stay with us.I am deeply saddened to know that you had faced certain inconveniences related to food/room in our hotel. I kindly request you to share with us any further details or suggestions which would help us match up to your expectations in the future.It was a pleasure having you here and we hope that you give us another chance to serve you better in the future.

10/10 Excellent

Pankaj

Séjour de 7 nuits en avril 2023
Réponse de syed le 27 avr. 2023
Dear Guest,Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai.

10/10 Excellent

Pankaj

Séjour de 7 nuits en avril 2023
Réponse de syed le 27 avr. 2023
Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai.

8/10 Bien

Pankaj

Séjour de 8 nuits en avril 2023
Réponse de syed le 27 avr. 2023
Dear Guest,Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai.

10/10 Excellent

Abdulwahid

Séjour de 3 nuits en avril 2023
Réponse de syed le 17 mai 2023
Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai.

8/10 Bien

Uthayakumar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very near to Egmore station
Séjour de 2 nuits en janvier 2023
Réponse de syed le 29 mars 2023
Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai.

8/10 Bien

Chris

10/10 Excellent

Chris

6/10 Satisfaisant

kamalaveni

Missing friendly staffs
Réponse de syed le 9 janv. 2023
Thank you for taking the time to review your stay with us.I am deeply saddened to know that you had faced certain inconveniences in our hotel. I kindly request you to share with us any further details or suggestions which would help us match up to your expectations in the future.It was a pleasure having you here and we hope that you give us another chance to serve you better in the future.

8/10 Bien

Chittaranjan

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Everything good but staff are very late to respond and unable to give clear information.
Séjour de 1 nuit en décembre 2022
Réponse de syed le 26 déc. 2022
Thank you for taking the time to review your stay with us.I am deeply saddened to know that you had faced certain inconveniences in our hotel. I kindly request you to share with us any further details or suggestions which would help us match up to your expectations in the future.It was a pleasure having you here and we hope that you give us another chance to serve you better in the future.

6/10 Satisfaisant

Shakir

Séjour de 1 nuit en novembre 2022
Réponse de syed le 6 déc. 2022
Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai.

6/10 Satisfaisant

Renjith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Bathroom shower was not working in one of the rooms.
Séjour de 1 nuit en octobre 2022
Réponse de syed le 19 oct. 2022
Thank you for taking the time to review your stay with us.I am deeply saddened to know that you had faced certain inconveniences related to room in our hotel. I kindly request you to share with us any further details or suggestions which would help us match up to your expectations in the future.It was a pleasure having you here and we hope that you give us another chance to serve you better in the future.

2/10 Horrible

Mohamed

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Regret booking, this poorly maintained property.
Séjour de 7 nuits en mai 2022
Réponse de Asj le 15 juin 2022
Thank you for taking the time to review your stay with us. I am deeply saddened to know that you had faced certain inconveniences . I kindly request you to share with us any further details or suggestions which would help us match up to your expectations in the future. It was a pleasure having you here and we hope that you give us another chance to serve you better in the future.

10/10 Excellent

Mohamed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean place and the food was awesome.. except for the front desk staff who was very rude but the hotel operational manager assisted me with my concerns
Séjour de 1 nuit en mai 2022
Réponse de asj le 15 juin 2022
Thank you for taking the time to review your stay with us. I am deeply saddened to know that you had faced certain inconveniences . I kindly request you to share with us any further details or suggestions which would help us match up to your expectations in the future. It was a pleasure having you here and we hope that you give us another chance to serve you better in the future.

2/10 Horrible

Amarjyoti

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It’s not a hotel it’s a “Motel”
It was horrible!!!! Pathetic service…. The hotel claims to have 24 hour room service but they don’t have any items available except for tea/coffee and then they have the audacity to tell me I cannot use delivery services to get some grub!!! Ramada might have been a good hotel earlier but trust me right now it’s just as bad as a ”motel” … you people should be ashamed to call your self part of the Wyndham group!!!
Séjour de 4 nuits en avril 2022
Réponse de syed le 27 avr. 2022
Thank you for taking the time to review your stay with us. I am deeply saddened to know that you had faced certain inconveniences related to food/room in our hotel. I kindly request you to share with us any further details or suggestions which would help us match up to your expectations in the future. It was a pleasure having you here and we hope that you give us another chance to serve you better in the future.

10/10 Excellent

Ronald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Goed
Was de 4e keer dus tevrede goede keuken volend jaar weer
Séjour de 3 nuits en mars 2022
Réponse de syed le 19 mars 2022
Dear Sir , Greetings!!! Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai.

2/10 Horrible

Fouzul

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not very happy
I asked for 2 single beds . The room they gave us first was very nice. But when they changed the room for the bed they gave us a terrible room . We asked for towels multiple times and no one came .
Séjour de 2 nuits en décembre 2021
Réponse de Syed le 27 janv. 2022
Dear Mr.Fouzul , Vanakkam! Thank you for taking the time to review your stay with us. I am deeply saddened to know that you had faced certain inconveniences related to services in our hotel. I kindly request you to share with us any further details or suggestions which would help us match up to your expectations in the future. It was a pleasure having you here and we hope that you give us another chance to serve you better in the future.

8/10 Bien

Jacob

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en décembre 2021
Réponse de Syed le 12 janv. 2022
Dear Guest,Vanakkam !!! Greetings... Thank you for taking the time to review your stay with us. We are really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai

8/10 Bien

Prashanth

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021
Réponse de Syed le 12 janv. 2022
Dear Guest Vanakkam !!! Greetings... Thank you for taking the time to review your stay with us. We are really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 5 nuits en mars 2020
Réponse de syed le 12 janv. 2022
Dear Guest, Thank you for taking the time to review your stay with us. I am deeply saddened to know that you had faced certain inconveniences related to services in our hotel. I kindly request you to share with us any further details or suggestions which would help us match up to your expectations in the future. It was a pleasure having you here and we hope that you give us another chance to serve you better in the future.

10/10 Excellent

Abinanthan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best place to stay
Excellent service and comfort.
Séjour de 1 nuit en mars 2020
Réponse de Syed le 12 janv. 2022
Dear Mr.Guest,Vanakkam !!! Greetings... Thank you for taking the time to review your stay with us. We are really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
暖かさ
インドのゲストハウスの無愛想さに慣れてきたなかでの滞在だったので、日本のホテルのような扱いを受けた時は感動しました（笑）英語があまり得意でない私にもわかりやすく説明してくれ、有意義な滞在にすることができました。朝食ビュッフェも洋食に加えインドらしい料理も出てきて、非常に楽しめました。
Séjour de 1 nuit en février 2020
Réponse de syed le 12 janv. 2022
Dear Guest,Vanakkam !!! Greetings... Thank you for taking the time to review your stay with us. We are really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai

6/10 Satisfaisant

TAE MIN

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 2 nuits en janvier 2020
Réponse de Syed le 5 févr. 2020
Dear Guest, Vanakkam! Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai

6/10 Satisfaisant

Michael

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff were good but I thoight the room was a little shabby and serving nescafe never is a good idea.
Séjour de 2 nuits en janvier 2020
Réponse de syed le 1 févr. 2020
Dear Guest, Vanakkam! Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Solo trip for a few days
The people working there were fine. The breakfast was good, internet was fine. Front desk was hit or miss.
Séjour de 4 nuits en novembre 2019
Réponse de syed le 30 nov. 2019
Dear Sir, Greetings!! Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel and further any suggestions which would help us match up to your expectations in the future kindly share with us. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai.

2/10 Horrible

CONG

Séjour de 2 nuits en novembre 2019

8/10 Bien

CONG

Séjour de 3 nuits en novembre 2019

8/10 Bien

Shin, Japan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
middle of city and clean room, also good & relax atmosphere at outdoor swimming pool area.
Séjour de 2 nuits en novembre 2019
Réponse de Rooms Division Manager le 19 nov. 2019
Dear Guest, Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai. Deeparaj Samuel

8/10 Bien

William

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en septembre 2019
Réponse de syed le 7 oct. 2019
Dear Guest, Vanakkam! Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai

10/10 Excellent

PREMCHAND

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
a hotel really worth and value for money,
Séjour de 1 nuit en août 2019
Réponse de SYED le 3 sept. 2019
Dear Guest, Vanakkam! Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel with a great location in central Chennai
Séjour de 2 nuits en août 2019
Réponse de RM le 3 sept. 2019
Dear Guest, Vanakkam! Thank you for your feedback & we look forward to welcome you back at Ramada Chennai Egmore

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en août 2019
Réponse de Syed le 7 oct. 2019
Dear Guest, Vanakkam! Thank you for taking the time to review your stay with us. I am really glad to know that you had a comfortable stay at our hotel. It was a pleasure having you here and we are looking forward to welcoming you back on your future visits to Chennai

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et équipements
Breakfast was nice. Easy access to the train station.
Séjour de 2 nuits en juillet 2019
Réponse de RDM le 5 août 2019
Dear Guest, Vanakkam! Thank you for your feedback & we look forward to welcome you back at Ramada Chennai Egmore

6/10 Satisfaisant

Joseph

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Just OK.
There was this young fellow who was at the travel desk on the 23-Mar evening who helped to arrange a car and helped me to pick up a cake - this chap was exceptional 10/10. The rest of the stay required patience as the first room I received had a strange smell that emanates from the local river and the hotel manager immediately made the room change. The second room has mosquitoes and once again the hotel manager was at hand to help repellent. Both days of my trip were missing face towels so had to use the hand towel for a shave. The outside dining / drinks area called the walk is well presented but sadly the local river smell was overwhelming and the constant presence of mosquitoes was irritating. Should you use the hotel cars then expect to pay international rates otherwise use Uber that are readily available. The dinner buffet is well presented and tastes good 5/5. Should it have not been for the mosquitoes and the smell from the river I would have given this a 4/5 but sadly will give it a 3/5.
Séjour de 2 nuits en mars 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the staff! Room was clean, comfortable and the air conditioning was great. The buffet meals and the friendly staff made our dining experience very enjoyable.
Séjour de 6 nuits en mars 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very friendly and helpful staff. buffet breakfast was excellent
Séjour de 3 nuits en février 2019
Réponse de Animesh Kumar General Manager le 4 mars 2019
Dear Valued Guest, Greetings from Ramada Chennai Egmore We thank you for sparing your valuable time to share your stay experience with us and we are elated to know that you had a wonderful stay and enjoyed our services. At Ramada Chennai Egmore , we always look forward to delight our guests with personalized service to make your stay memorable and we shall duly convey your appreciation to our colleagues With the valuable feedback of experienced travellers such as yours, we keep striving towards excellence and look forward to welcoming you back in near future. Warm Regards, Animesh Kumar

10/10 Excellent

kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019
Réponse de Animesh Kumar - General Manager le 4 mars 2019
Dear Ms. Kimberly, Greetings from Ramada Chennai Egmore We thank you for sparing your valuable time to share your stay experience with us and we are elated to know that you had a wonderful stay and enjoyed our services. At Ramada Chennai Egmore , we always look forward to delight our guests with personalized service to make your stay memorable and we shall duly convey your appreciation to our colleagues With the valuable feedback of experienced travellers such as yours, we keep striving towards excellence and look forward to welcoming you back in near future. Warm Regards, Animesh Kumar

10/10 Excellent

kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Second home!
Staff was exceptional and very caring!
Séjour de 3 nuits en février 2019
Réponse de Animesh Kumar - General Manager le 4 mars 2019
Dear Ms. Kimberly, It was a pleasure to have you stay at Ramada Chennai Egmore and thank you for posting feedback of your stay on hotels.com. We are very happy to read that you had a wonderful experience and that you were impressed by the facilities at the hotel and the services provided by the team. The team is our strength and your feedback encourages us to scale greater heights towards excellence. The team and I, look forward to your continued visits and assure you of our best service and attention at all times. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Animesh Kumar

8/10 Bien

HAYTHAM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2019
Réponse de Animesh Kumar - General Manager le 4 mars 2019
Dear Haytham, Thank you for taking the time to review us on hotels.com. We are thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff at Ramada Chennai Egmore we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Animesh Kumar

10/10 Excellent

kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hospitable place!
Great hotel & staff! We enjoyed very much!
Séjour de 1 nuit en février 2019
Réponse de Animesh Kumar le 20 févr. 2019
Dear Ms. Kimberly, Thank you for the fabulous review of the hotel! It has been a pleasure to read your review about your stay here and the team is extremely happy to read you had a pleasant time with us. Happy guests such as yourselves are our true ambassadors. We are glad to know that you liked the hotel ambiance and enjoyed all the services. We appreciate your feedback and we look forward to welcome you back soon! Best regards, Animesh Kumar General Manager

2/10 Horrible

Saveyourmoney, Bangalore

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service
1. They say it’s a Business class hotel but would only WiFi for two devices ... something I never heard off in any similar price range hotels 2. When asked for plate and spoon , I was told it will be charged . I don’t mind paying ... the idea of service is missing . 3. We were given old rooms despite the multiple requests . 4. Over all experience is not worth the money .
Séjour de 2 nuits en février 2019
Réponse de Animesh Kumar General Manager le 20 févr. 2019
Dear Guest, On behalf of our entire staff at Ramada Chennai Egmore. we apologize for the concerns you shared about your experience at this hotel. Thank you for your valuable feedback. We are disappointed to hear that you did not find the services and facilities extended at our hotel up to your expectation. While we do apologize for the inconvenience, please be assured that our hotel is known for the highest standards of service and we will surely redeem your faith in our hotel given another chance We look forward to welcome you again at our hotel Regards Animesh Kumar General Manager