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Avis sur Stay 2Night Chattanooga Hamilton Place

2.5 out of 5
Stay 2Night Chattanooga Hamilton Place
6914 Shallowford Road, Chattanooga, TN

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 169 avis sur 599." "
Note des voyageurs de 8 (Bien), d’après 171 avis sur 599." "
Note des voyageurs de 6 (Satisfaisant), d’après 130 avis sur 599." "
Note des voyageurs de 4 (Médiocre), d’après 64 avis sur 599." "
Note des voyageurs de 2 (Horrible), d’après 65 avis sur 599." "

7,4/10

Propreté

7,4/10

Personnel et service

6,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Shari

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was old, smelled of smoke for being non-smoking and didnt feel safe. I will say the staff was kind, but regretted my choice the moment I walked in and saw that the pictures online were deceptive.
Séjour de 1 nuit en mai 2024
Réponse de Prit le 11 mai 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Jared

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Prit le 8 mai 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

8/10 Bien

Jorge

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was good some thing to improve
Séjour de 3 nuits en avril 2024
Réponse de Prit le 6 mai 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful amd friendly at check-in. The room is clean and quiet. Jist what we needed!
Séjour de 1 nuit en mai 2024
Réponse de Prit le 5 mai 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

2/10 Horrible

Mark

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No breakfast. Beds are beyond firm. Parking isn’t convenient.
Séjour de 2 nuits en avril 2024
Réponse de Prit le 4 mai 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Management,Stay 2Night Chattanooga Hamilton Place

6/10 Satisfaisant

Veronica

Les points forts : Personnel et service
Les points faibles : Équipements
It was ok for a quick 2 night stay by myself . I had my own blanket and pillows as I always do but their bed spreads and sheets are stained . Microwave was extremely old . Inside could be cleaner but staff was friendly.
Séjour de 2 nuits en avril 2024
Réponse de Prit le 3 mai 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

6/10 Satisfaisant

Ryan

Voyage en famille avec de jeunes enfants
It’s an average Hotel, nothing special. There is a lot to do in the area which is why we stayed. Wouldn’t recommend it for a long trip with family. The rooms look like they have recently been renovated but definitely not quality work. It got the job done for a quick overnight stay.
Séjour de 1 nuit en avril 2024
Réponse de Prit le 29 avr. 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

6/10 Satisfaisant

Brad

Voyage en famille
Air conditioner unit not working..room stuffy.
Séjour de 1 nuit en avril 2024
Réponse de Prit le 29 avr. 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Pearlica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mars 2024
Réponse de Prit le 22 avr. 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Madison

Séjour de 1 nuit en avril 2024
Réponse de Prit le 11 mai 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Osama

Séjour de 1 nuit en avril 2024
Réponse de Prit le 11 mai 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

6/10 Satisfaisant

Gwendolyn

Séjour de 2 nuits en mars 2024
Réponse de Prit le 6 mai 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

8/10 Bien

Donald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Prit le 14 avr. 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Osama

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall nice quiet place
Séjour de 1 nuit en avril 2024
Réponse de Prit le 14 avr. 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 Bien

Liberty

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hall way and wall need to be clean more
Séjour de 3 nuits en avril 2024
Réponse de Prit le 5 avr. 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 Bien

Darin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location, quiet room and comfortable bed all made for a good visit at Stay 2Night in Chattanooga.
Séjour de 1 nuit en avril 2024
Réponse de Prit le 4 avr. 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

6/10 Satisfaisant

Curtis

Séjour de 1 nuit en mars 2024
Réponse de Prit le 22 avr. 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stay 2Night Chattanooga Hamilton Place

2/10 Horrible

Felicia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awful service and we were in room 303 and the door wouldn’t lock. You could just push it open. When I told the front desk, Olivia, she was very passive aggressive saying she “knew” that room and that you just have to slam the door for it to lock. We had already tried that. Multiple times. Then she comes up to our door, and proceeds to try and push open our door without us even telling her to come in. She got it to lock (the one time it decides to) and then proceeds to be passive aggressive still saying that that’s all we had to do. We didn’t realize that the door didn’t lock the first night we were there. We noticed it when we left the next morning (which means that it was probably unlocked all night, and after I realized that I felt super unsafe) and she kept saying “I don’t understand why you didn’t tell us when you checked in” like we were lying to her…even though she told us that she knew about this door. Then said that we could leave or stay in the same room because they didn’t have any other rooms available and told me that we probably wouldn’t get a refund because they didn’t know about it before…again she told me she did. Anyway, horrible experience and I’m glad to say that I will not be staying here again.
Réponse de Prit le 31 mars 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. I Personally check the door and its nothing wrong at all with the door, also for safety we have deadbolt and a latch attach to door as well. The door is completely fine upon check in. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Management,Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

SRIHARSHA

Séjour de 1 nuit en janvier 2024
Réponse de Prit le 25 mars 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 Bien

Jade x.

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very nice spacious no issues with the room itself and the property was not bad at all and I got a decent rate for my stay but there were a lot of things I did not like as far as how loud it was being on the main road. There were kids inside the hotel that were running up and down the hallway talking/playing extremely loud. My room faced the road and when the outside light came on it shined directly into my room and was on all night long.. my room was also next to the vending machine ice machine elevator and stairs…..
Séjour de 2 nuits en mars 2024
Réponse de Prit le 18 mars 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Eduardo

Voyage en famille
Is ok
Séjour de 1 nuit en mars 2024
Réponse de Prit le 17 mars 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 Bien

Grace

Séjour de 1 nuit en mars 2024
Réponse de Prit le 31 mars 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

6/10 Satisfaisant

Josh

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel was very noisy being on the main road. You have to go outside the lobby to get into the building. We stayed 2 nights, both nights had to have key reprogrammed. Lots of food choices within 5 minutes. The bed was extremely comfortable & the best part of the stay. The room was average for the price we paid. The pull out couch bed was awful, it was nothing but springs, so our 6year old slept in the king bed with us as nobody could sleep on those springs
Séjour de 2 nuits en mars 2024
Réponse de Prit le 9 mars 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

6/10 Satisfaisant

Lamar

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Parking horrible because not big enough for a moving truck. Really needs to be cleaned better. Drain in tub very slow draining. Old hotel
Séjour de 1 nuit en mars 2024
Réponse de Prit le 7 mars 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

4/10 Médiocre

Joshua

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon arrival the clerk was concerned about the wrong thing and took forever to check me in the had the audacity to charge a $250 deposit for an unclean uncomfortable cigarette smelling room the covers and sheets were also uncomfortable it felt as if I slept on a box spring with covers from jail they were so thin I have stayed at better hotels that don’t even require a deposit also although I was just needed some where to sleep at night they have a policy where you can’t have any guest besides another occupant and they have to give their information highly not recommended unless you just need to take a hot shower as far as sleeping you better off in your car
Séjour de 1 nuit en mars 2024
Réponse de Prit le 10 mars 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Management,Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

Amanda

Voyage en famille avec de jeunes enfants
Love how close this hotel is to restaurants. I wish the parking lot was bigger. Overall a nice hotel.
Séjour de 1 nuit en mars 2024
Réponse de Prit le 4 mars 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was great. I would like to commend Olivia the check in clerk. Expedia made a mistake on the dates, Olivia made a phone call and got everything took care of. She went out of her way to accomadate me. This lady deserves recognition for her dedication.
Séjour de 1 nuit en février 2024
Réponse de Prit le 29 févr. 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

8/10 Bien

April

Les points forts : Propreté
Liked that it felt safe
Séjour de 2 nuits en février 2024
Réponse de Prit le 26 févr. 2024
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Hotel Stay 2Night Chattanooga Hamilton Place

2/10 Horrible

Lina

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Surestay Plus le 20 déc. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Horrible

Emanuel, Saint Cloud

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The front desk took a copy of my credit card, she said it is for damage coverage, if needed, but to me, they could use or take a copy of the copy for some infair use later. I hated this.
Séjour de 1 nuit en décembre 2023
Réponse de Surestay Plus le 20 déc. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Horrible

Crystal

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Construction materials in hall. Had to step over it to get to room. Have photos if needed.
Séjour de 1 nuit en décembre 2023
Réponse de Surestay Plus le 9 déc. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Leonard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was awesome
Séjour de 1 nuit en novembre 2023
Réponse de Surestay Plus le 9 déc. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 Satisfaisant

gerald, Dade City

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
l was placed in room 215 at checkin. no one bothered to tell me the entire floor was scheduled for demolition the next day. I unpacked 3 days worth of things from the car only to be told by the manager that I would have to change rooms. I didn't. Each time I left my room I would have to stop by the front desk to get a new key. Very mismanaged place.
Séjour de 3 nuits en novembre 2023
Réponse de Surestay Plus le 1 déc. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 Satisfaisant

Vernon

Séjour de 4 nuits en novembre 2023
Réponse de Surestay Plus le 1 déc. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 Satisfaisant

Samantha

Séjour de 3 nuits en novembre 2023
Réponse de Surestay Plus le 9 déc. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

8/10 Bien

gerald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking is a challenge if you return after 08:00 PM
Séjour de 3 nuits en octobre 2023
Réponse de Surestay Plus le 25 oct. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

8/10 Bien

Wayne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Get what you pay for
Get what you pay for. Good room, no frills, quiet. Only problem i had was lobby was super hot in the mornings, don't know if was heating or the waffle maker.
Séjour de 5 nuits en octobre 2023
Réponse de Surestay Plus le 25 oct. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

4/10 Médiocre

Robert

Voyage d’affaires
Office area was so hot
Séjour de 1 nuit en octobre 2023
Réponse de Management le 20 oct. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

Leigh

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
Not bad, but not great either. Located on a super busy road, small carpark, slightly rough crowd, room looked out on the barbed wire fence of the neighbouring storage facility and our room shared an interconnecting door with a noisy neighbour. Was clean enough, bed comfortable and water pressure pretty good. Breakfast was passable.
Réponse de Management le 20 oct. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

Deborah D

Voyage en famille
The room had bugs in it and the bathroom door would not shut and it was noisy. We will not stay here again.
Séjour de 1 nuit en octobre 2023
Réponse de Management le 8 oct. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
It’s OK
Hotel is in a decent area, right off interstate 75. Setup is more motel-ish than hotel. Things seemed to be clean, service at front desk was fine. Decent room for the price. Was not expecting a $100 deposit, plus on top of paying for the room upfront. You get your deposit back at checkout…if they deem you don’t violate any policies. I would have liked to have known about this hidden fee prior to booking room. I was put in a room right next to a huge LED street light. The light emitted into the room very well even with the blinds closed. You will have an issue with this if you need total darkness to sleep. Relatively small parking lot.
Séjour de 1 nuit en octobre 2023
Réponse de Surestay Plus le 4 oct. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 Satisfaisant

Loren

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Surestay Plus le 5 sept. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

10/10 Excellent

Jeffrey

Les points forts : Propreté et personnel et service
Definitely an older property and showing it's age in the common areas. Room is clean and comfortable though.
Séjour de 1 nuit en juillet 2023
Réponse de Surestay Plus le 1 août 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

10/10 Excellent

Stacey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really clean and nice staff
Séjour de 1 nuit en juillet 2023
Réponse de Surestay Plus le 1 août 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

8/10 Bien

Vicky

Séjour de 1 nuit en juillet 2023
Réponse de Surestay Plus le 29 juil. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 Satisfaisant

Shelley

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
I didn’t feel safe leaving my car in the parking area due to people loitering outside.
Séjour de 1 nuit en juillet 2023
Réponse de Surestay Plus le 6 juil. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

4/10 Médiocre

Tammie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Blood stains on mattress...blood stains on sheets Blow dryer not working...no remote ...doors do not open quickly have to try many times to get open ....small parking lot very crowded...bar across street....bottle caps on floor in room ..mirrors not clean ...only 1 cart to bring items into your room
Séjour de 1 nuit en juin 2023
Réponse de Management le 1 juil. 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de Surestay Plus le 30 juin 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

6/10 Satisfaisant

John

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel carpet needs to be replaced. It is bad, real bad. Hotel staff was extremely nice. The price was cheap so overall I would rate total hotel as average
Séjour de 4 nuits en juin 2023
Réponse de Surestay Plus le 28 juin 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice room for the price.
Séjour de 2 nuits en juin 2023
Réponse de Surestay Plus le 26 juin 2023
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN