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Avis sur Sonesta Charlotte Executive Park

3.5 out of 5
Sonesta Charlotte Executive Park
5700 Westpark Drive, Charlotte, NC

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 500 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 205 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 117 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 89 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 89 avis sur 1000." "

8,4/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre propre et bien située
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Patrick, c'est merveilleux d'apprendre que vous avez apprécié la propreté et l'emplacement idéal de votre chambre au Sonesta Charlotte Executive Park. Nous nous efforçons de fournir un accueil de la plus haute qualité ! Dans l'attente de votre prochaine visite.

2/10 Horrible

Julie

Séjour de 2 nuits en janvier 2023

10/10 Excellent

Ava

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleanliness and safety
Séjour de 1 nuit en mai 2024

10/10 Excellent

Warren

Les points forts : Infrastructures et conditions de l’hébergement
No place to sit outside
Séjour de 1 nuit en mai 2024

10/10 Excellent

Henry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good stay
Séjour de 1 nuit en mai 2024

8/10 Bien

Darin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel and friendly staff. Bartended was a little short, but otherwise a good experience.
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Darin, thank you for your review. It is great to hear that you had a good experience at Sonesta Charlotte Executive Park and appreciated our friendly team members. We will address your feedback about the bartender to improve our services. We look forward to welcoming you back.

10/10 Excellent

Elaine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
At first I was on a room located on the side facing the highway, and that was noisy. The staff was great in changing us to the other side. Very quiet
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Elaine, thank you for your positive feedback! The team members at Sonesta Charlotte Executive Park are thrilled they could promptly assist you with a quieter room. We're glad your stay was peaceful and enjoyable. We're looking forward to welcoming you back!

2/10 Horrible

Joseph, Columbia

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
My room was nice & clean but on the floor that I stayed on (2nd) it smelled like an old moldy basement and during the corse of the night I started to smell the mold in my room & it had me up coughing for awhile that’s why I decided to leave the hotel @ 6am.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 25 mai 2024
Joseph, thank you for sharing your feedback. It's good to hear that you found your room clean. We're sorry to learn about the issue you encountered during your stay. Your comments will be reviewed with the relevant team to ensure this is addressed. We value your input and hope to have the opportunity to provide a better experience in the future.

8/10 Bien

Ritchie

Voyage en famille
Les points forts : Propreté et personnel et service
Inside is nice, pretty. Some areas inside could use some deep cleaning. Outside appearance of hotel needs some refurbishment . Pool closed while we were there and did not know when it would open again.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Ritchie, thank you for sharing your experience at Sonesta Charlotte Executive Park. We're pleased to know you found the interior appealing. Your comments regarding certain areas needing deeper cleaning and the exterior's appearance are taken seriously. We understand the disappointment regarding the pool's closure and will seek to provide better communication regarding facility availability. We hope to welcome you back in the future for an even better stay.

6/10 Satisfaisant

Madeline

Voyage en couple
Les points forts : Personnel et service
The room was too small and not worth the money we paid. There was no microwave. The hallways were hot and muggy.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Madeline, thank you for sharing your thoughts. It's disappointing to hear the room size and amenities did not meet your expectations, and that the hallway conditions were not ideal. Your feedback helps us improve, and we hope you'll consider staying with us again for a better experience.

10/10 Excellent

Alex

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very nice and convenient place to stay. Tons of amenities and great parking.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Alex, thank you for choosing Sonesta Charlotte Executive Park! The team is thrilled to hear you enjoyed the amenities and found the location convenient. We hope to welcome you back soon!

10/10 Excellent

Tatiana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent customer service.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Tatiana, thank you for your kind words about the Sonesta Charlotte Executive Park. The team members strive to provide outstanding service, and it’s wonderful to hear they succeeded. We're looking forward to welcoming you back.

2/10 Horrible

Lancia

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were over price and too small
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 20 mai 2024
Hello Lancia,Thank you for taking the time to share your feedback. We regret that the room size did not meet your expectations. Your comments will be shared with our team to evaluate for future improvements. We hope you might give us another chance in the future to better serve you.

4/10 Médiocre

Doina

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old hotel, smelly room, noisy.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Doina, thank you for providing your feedback. It is disappointing to hear that the condition of the hotel and your room did not meet your expectations. Your comments will be shared with the relevant teams for further review. Safe travels on your next journey.

6/10 Satisfaisant

Carlisa

Les points forts : Propreté
The highway is located adjacent to the hotel and it was really noisy. During my stay I heard what appeared to be gunshots. It was so loud that the dog in the room beside me started barking. Very alarming.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 18 mai 2024
Carlisa, thank you for sharing your experience. We understand how important a peaceful environment is for our guests, and we're sorry the external noise impacted your stay. Your safety and comfort are our top priorities, and we will take your feedback seriously to explore potential improvements.

10/10 Excellent

Nallely

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food was really good
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 18 mai 2024
Nallely, thank you for your kind words! The team at Sonesta Charlotte Executive Park is delighted to hear you enjoyed the food. We look forward to welcoming you back soon!

2/10 Horrible

Trevor, Radnor

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I had a horrible experience when staying at Sonesta Charlotte Executive Park last night (check-in: Wednesday, May 15, 2024; check-out: Thursday, May 16, 2024). The room had a strong musty smell – to the point that the rug was damp. It was disgusting. I’m sure it was not safe to breath the air in the room, but I checked in late and there were no other available rooms. The room was 519. I cannot image why the room was so damp – and why the staff thought it was a good idea to be used. I’m incredibly disappointed – and will not stay at a Sonesta in the future. There are just too many options available.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 18 mai 2024
Trevor, it is concerning that the room's condition did not meet your expectations. The experience you described is far from the standard our team aims to provide. Your feedback will be reviewed to ensure improvements are made. We hope you consider giving us another opportunity in the future.

10/10 Excellent

Kevin, CHARLOTTE

Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Thank you for the great rating, Kevin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Charlotte Executive Park! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Satisfaisant

Mikaela

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 17 mai 2024
Mikaela,Thank you for your feedback. We appreciate your stay and hope to have the opportunity to provide a more memorable experience in the future.

8/10 Bien

Diane

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean rooms- missing shampoo in the shower but otherwise- great! Beds and pillows were super comfortable!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Diane, thank you for your feedback. Sonesta Charlotte Executive Park is pleased to hear you found the rooms clean and comfortable. We appreciate your note about the shower amenities and will ensure it is reviewed. We're delighted you enjoyed your stay and hope to welcome you back soon!

4/10 Médiocre

Khanh

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Khanh, thank you for your recent stay. We're sorry that your experience did not meet expectations. Your feedback is essential, and we would appreciate any details you can share to help us improve in the future.

10/10 Excellent

Janaya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AmaZing
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Janaya, it's wonderful to hear that your stay at Sonesta Charlotte Executive Park was nothing short of amazing! We strive to impress our guests and we're pleased to have exceeded your expectations. Thank you for sharing your great experience, and we hope to host you again in the future.

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Luis, we're glad to hear that your experience at Sonesta Charlotte Executive Park was satisfactory. We value your feedback and look forward to welcoming you back on your next visit. Thank you for your rating.

6/10 Satisfaisant

Celeeda, philadelphia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Property beautiful but they don’t clean the room properly or daily!
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Celeeda, thank you for your feedback. We're glad to hear you appreciated the beauty of our surroundings. However, it's concerning to know that you found our cleanliness standards not met during your stay. We put great emphasis on maintaining a clean and comfortable environment for our guests, so your observations will be taken into consideration. We appreciate your patience and hope to welcome you back to Sonesta Charlotte Executive Park for a much-improved experience in the future.

6/10 Satisfaisant

jeremie

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 10 mai 2024
Jeremie, it seems like you had a neutral experience at the property. We truly wish that your overall experience during your stay with us has been better. Rest assured, we have taken note of your rating and will utilize it to enhance our services moving forward.

10/10 Excellent

Addison

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Addison, your brief yet appreciative feedback about your stay at Sonesta Charlotte Executive Park brightens our day. We thank you for your comment and look forward to making your next visit just as satisfying as this one.

8/10 Bien

Sheila

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn’t like that you had to pay to park and for breakfast. Everything else was great.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Sheila, we're delighted that you found many aspects of your stay at Sonesta Charlotte Executive Park to be enjoyable. You've noted a concern regarding the added costs for parking and breakfast; we aim to be transparent about all fees for our services, so we regret if this took away from your otherwise positive experience. Looking forward to an opportunity to serve you better in the future.

4/10 Médiocre

Kierra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Pool out of service and that is not mentioned here nor the website. I would have NEVER booked had I known that. Not enough towels in the room. Like someone forgot to come back and replace them or just didn’t care. The towels that were in the room were rough mat towels for the floor not the fluffy body towels. The room was never at a comfortable temperature despite using the remote designed for it. Also booked a balcony room which was HORRIBLE! you cant sit on the balcony and enjoy the view because of this big concrete wall. You have to stand to even look over the wall. Defeats the purpose of a balcony if u cant sit out and enjoy the view.. so glad I listened to my instincts and booked 1 of 3 nights just to test it out.. so not worth it.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Kierra, it's regrettable to read that your stay didn't meet your expectations. We're sorry for any confusion regarding the pool's availability, and certainly appreciate your feedback about the towels and room temperature. We do take guests' comfort and satisfaction seriously. Concerning the balcony design, we will certainly take note of your insight. We constantly aim for improvement and your comments help shape our efforts. It's our hope that you'd consider us for a future stay so that we can provide the quality of experience you deserve.

8/10 Bien

Wendy, Broad Brook

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Thank you for sharing your thoughts with us, Wendy!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta Charlotte Executive Park. Thank you and have a lovely day!

6/10 Satisfaisant

Samika, Baker

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked the property however I don’t like the hotel industry in North Carolina. Paid parking, $12 for a hotel guest and breakfast for $20, and a $50 hold on your credit card for each night you’re staying. No way…that’s ridiculous
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Samika, it seems you had concerns with certain aspects of your stay such as the parking, breakfast pricing, and credit card hold. These policies are pretty standard in the industry and are intended to ensure the best possible service for guests. However, your feedback is valuable, and we always appreciate open dialogue to understand how we can improve. We hope to have another opportunity to serve you better in the future.

6/10 Satisfaisant

Tanya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
STAFF WAS VERY FRIENDLY. PROPERTY WAS NICE CLEAN. I LOVE HOW IF YOU DIDNT HAVE A KEYCARD THE ELEVATOR WANT LET YOU GO UP TO ANY FLOOR. DOWN FALL IS OUR BATHROOM SINK WAS CLOG AND MY DADDY SAW A MICE RUN ACROSS HIS FEET.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Tanya, it's heartening to know that you appreciated the cleanliness of the property and the security measures. We apologize for the inconvenience with the bathroom sink. Rest assured, we promptly address such concerns. In terms of the undesirable encounter, we maintain a high standard of sanitation and will firm up efforts to ensure such visuals are not repeated. Thank you for your candid review, it helps us improve further.

10/10 Excellent

maxine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really appreciated my stay there!
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 6 mai 2024
Maxine, it's delightful to hear you thoroughly enjoyed your stay at the Sonesta Charlotte Executive Park. We value your appreciation greatly. Looking forward to welcoming you back soon!

10/10 Excellent

Kaleb

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 4 mai 2024
Kaleb, it's wonderful to read that your stay at Sonesta Charlotte Executive Park was an excellent one! We appreciate your feedback using Expedia and look forward to welcoming you back in future.

10/10 Excellent

Joseph

Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 24 mai 2024
Joseph, thank you for your perfect rating! The team at Sonesta Charlotte Executive Park is thrilled you had a great stay. We're looking forward to welcoming you back soon!

2/10 Horrible

Mayra

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
When I booked it said they offered shuttle and they don’t
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Mayra, the team is concerned to hear about the confusion related to the shuttle service. Please be assured that accurate amenity descriptions are crucial for us. We appreciate your feedback and invite you to reach out to us directly should you like to discuss your experience further.

4/10 Médiocre

Sophie

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
Didn’t know dog friendly meant dogs barking from 5-7am and getting ignored from the front desk
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Sophie, we value your insights. It's disheartening to hear about your experience with undue noise in the early morning. We assure you that our hotel tends to provide a serene ambiance and we consistently strive on delivering top class customer service. Your feedback will enhance the way we address such situations in the future. We invite you to reconsider us for a more tranquil and attentive experience.

6/10 Satisfaisant

Jeffrey

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Thank you for taking the time to submit this feedback, Jeffrey.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Cheryl

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This place is really nice, but they did not give us enough wash clothes. And for the price , should have gotten queen size beds. Was close to the stadium which was a plus!! Thank you!!!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Cheryl, thank you for taking the time to share your thoughts on Sonesta Charlotte Executive Park. It's delightful to hear that you found our location convenient for your sporting event visit. In terms of bedding and amenities, we always strive to meet our guest's needs, and we appreciate your observations for future improvements. We're looking forward to welcoming you back soon.

4/10 Médiocre

Dustin

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Check in was awkward and they seemed very unsure of what to do and then if I had paid or not. Called me as I walked into the room again concerned about my card then said nevermind I think we have it. Tried to go to the bar no menu and after 10 minutes of sitting and not being greeted I left. Online when you book it says breakfast complimentary but oh they charged you 20 bucks for eggs and bacon. Overall we won't use this company again we were not impressed. Also several areas had no functioning AC so hallways were blistering hot for some reason.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Dustin, we're truly saddened to hear that your stay wasn't as smooth as we'd hoped. We're sorry you found the check-in process uncertain and the experience at the bar below expectations. Please know we value your feedback on the breakfast clarification and will take your notes about the room temperature in certain areas into consideration. It's disappointing to hear that you've decided not to stay with us again but we hope you'll reconsider so we can show you the top-notch service we strive towards.

10/10 Excellent

Sebastiano

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service and staff!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Sebastiano, it's delightful to learn about your positive experience at Sonesta Charlotte Executive Park. We're glad you appreciated our dedicated team members and the exceptional services. Your recognition inspires us to continue striving for excellence. Please visit us again soon.

10/10 Excellent

Levinia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 27 avr. 2024
Levinia, it's fantastic to know that you had a positive stay at Sonesta Charlotte Executive Park. We appreciate your wonderful rating on Expedia, and we hope to welcome you back soon for an equally enjoyable experience.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 21 avr. 2024
Thank you for this excellent rating, Susan!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Charlotte Executive Park! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Brayan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Brayan, thank you for your kind words regarding Sonesta Charlotte Executive Park. We're delighted to know you found our property to be an excellent choice. We're looking forward to welcoming you back in the future.

2/10 Horrible

Kelsey

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
We appreciate you taking the time to share your feedback, Kelsey.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 Satisfaisant

Jorge

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service
Toilet kept clogging, house keepers delay with request for toiletries and towels. Kitchen staff refused to give take out box for breakfast we were forced to cover our plates with the glass dinnerware plates
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 10 avr. 2024
Jorge, we appreciate your feedback. Our aim is to provide seamless service, so it's regrettable to hear about the issues with plumbing and delays in service requests from the housekeeping team. Regarding the restaurant incident, we aim to promote a comfortable dining atmosphere, and it seems there was a misunderstanding during breakfast. Your comments will help us improve. Thank you.

10/10 Excellent

Tom, Sierra Madre

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was spacious and comfortable. Convenient location.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 6 avr. 2024
Tom, we're thrilled to hear you found your room at Sonesta Charlotte Executive Park accommodating and our location suitable for your needs. We aim to offer convenience alongside comfort, and we're glad this was your experience. Looking forward to welcoming you back on your next stay with us.

8/10 Bien

Debra

Voyage en couple
Les points forts : Personnel et service
Overall stay was alright. The front desk staff were nice and helpful. The bed was clean and comfortable, The extra couch had some stains and the toilet took forever to flush. We stayed for two nights and I expected to have our room cleaned with new towels but that didn't happen. The parking fee was a surprise to us since you had to self park.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 6 avr. 2024
Debra, thank you for sharing your experience at Sonesta Charlotte Executive Park. We're delighted to read your feedback about our helpful team members at the front desk and the comfortable bed provided. We regret to hear about the inconsistencies in room servicing and the surprise regarding parking fees. Your comments have been noted for further improvement. We hope to have another opportunity to better serve you in the future.

2/10 Horrible

Delvin

Les points forts : Personnel et service
Les points faibles : Propreté
Outdated. Smells. Indoors pool water temperature was freezing cold. Rooms too small
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Delvin, we're disheartened to hear about your recent stay. Your feedback regarding the room size and general datedness indicates areas we could focus on. It's regrettable that the pool temperature didn't match your preference. We'll take your remarks into account as we continuously strive to improve our guest experience.

10/10 Excellent

Daisy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay the staff with pleasant. The rooms are clean we went down to the pool. It was nice and clean workout areas nice. The area around the hotel is walkable and nice, overall, great experience.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 avr. 2024
Daisy, your kind words about the Sonesta Charlotte Executive Park have truly made our day. It's particularly satisfying to hear that you found our rooms spotless, enjoyed our fitness facilities as well as the captivating outdoor pool, and appreciated the convenience of our location. Our team members aim to provide a top-notch experience for all our guests and will be glad to know that they succeeded in making your stay pleasant. We dearly hope to welcome you back for another wonderful experience very soon!

8/10 Bien

Mandy

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nice hotel. A few areas could be cleaned better. No vending machines on each floor. Poolside rooms would be nice during the summer, but we stayed off season.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Mandy, we appreciate your feedback regarding your recent stay at Sonesta Charlotte Executive Park. We're glad you've enjoyed our hotel and are taking note of your suggestions about cleanliness and the availability of vending machines. We can't wait to welcome you back, perhaps during the summer season when you could take full advantage of our poolside rooms!