Extérieur
Vérifier la disponibilité

Avis sur Courtyard by Marriott Charlotte Airport North

3 out of 5
Courtyard by Marriott Charlotte Airport North
2700 Little Rock Rd, Charlotte, NC

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 405 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 220 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 147 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 104 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 125 avis sur 1001." "

7,8/10

Propreté

8,2/10

Personnel et service

7,0/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Pierre

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent value and nice staff !!!
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 27 oct. 2023
Pierre, thank you for choosing Courtyard Charlotte Airport North. We're thrilled to hear that you found great value in your stay and appreciated our friendly team members. We look forward to welcoming you again in the future.

8/10 Bien

Daniel

Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Daniel, thank you for choosing Courtyard Charlotte Airport North and rating us. We're pleased to note that your experience was positive. Please consider sharing specific feedback next time, it will help us serve you better. We look forward to your next visit.

10/10 Excellent

jeffrey, Gaffney

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed one night, as I had a flight the next morning. Read some reviews & I was pleasantly surprised, my stay was nothing like the reviews read. I had a really nice stay. Rooms were clean, staff was very courtesy & nice. If I ever need a nice place to stay ANY TIME I'm in the Charlotte area ,this is where I'm staying.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 mai 2024
Jeffrey, it warms our hearts to hear that your stay at Courtyard Charlotte Airport North exceeded your expectations. We take pride in our clean rooms and warm-hearted team members, and we're delighted you appreciated these aspects. Your satisfaction is paramount to us, and we're thrilled that we will be your hotel of choice whenever you're visiting the Charlotte area. Thank you for your glowing review and we truly look forward to your return.

6/10 Satisfaisant

Alexander Wade

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Thank you for taking the time to share your feedback, Alexander.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

8/10 Bien

Char

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 10 mai 2024
Char, it's great to know that your stay at Courtyard Charlotte Airport North met your expectations. We appreciate the rating and look forward to welcoming you back soon.

2/10 Horrible

kimberly, harvard

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
10-12 cars were broken into during my stay. Air conditioning filters were disgusting we had to clean them so the air conditioning would work it wasnt even plugged in. The toliet seat was broken. I will never stay there again. We reported all this to the night crew and when we brought it to expedias attention the hotel said we disnt say a word! Highly dissatisfied
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Hello Kimberly, we sincerely apologize for any inconvenience. We want to make this right. Can you please reach out to the hotel directly and look for Mario or DeKorean (Kowee) so that we can look into this matter for you? Thank you again and please accept our apology.

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Mike, thank you for choosing Courtyard Charlotte Airport North and for rating us so highly. It's great to know that your stay met your expectations. Please consider us for your hospitality needs when you next find yourself in Charlotte. We're looking forward to your return visit.

4/10 Médiocre

Alan

Voyage en couple
Les points faibles : Personnel et service
Mattress was terrible. Conflicting info about airport shuttle.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Alan, we regret to hear that you were not completely satisfied with your recent visit. It's important to us that our guests find everything to their comfort, including the bedding. We also encourage guests to reach out to our team members for any clarifications needed regarding our services, such as the airport shuttle. We hope for another chance to better serve you in the future.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every one was great I was disappointed the pool was under construction.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 5 mai 2024
Nancy, thank you for your outstanding review. We couldn't be happier to hear that you enjoyed your experience at the Courtyard Charlotte Airport North. Our team members will be thrilled with your kind words. We appreciate your understanding during our pool improvements and promise it will be worth the wait. We eagerly anticipate your next visit.

10/10 Excellent

Elena

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely everyone I crossed paths with was so nice. I guess southern hospitality actually IS a thing! Thank You!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Elena, it's delightful to hear about your positive experience at Courtyard Charlotte Airport North. We're thrilled that our team members exemplified the renowned southern hospitality and left a lasting impression on you. We truly appreciate your kind words and look forward to welcoming you again!

10/10 Excellent

Nathan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff at the bistro specifically the morning shift
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Nathan, it's delightful to hear your positive comments about your experience at Courtyard Charlotte Airport North. Our team members at the bistro are indeed dedicated, especially those who serve in the morning shift. Thank you for your kind words, and we look forward to your next visit.

8/10 Bien

Tequella

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 4 mai 2024
Tequella, thank you for choosing Courtyard Charlotte Airport North and for your positive rating. We're thrilled to hear that your stay with us met your expectations. We hope to welcome you back soon for another pleasant experience.

10/10 Excellent

Ckiryla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
staff was lovely and very helpful. hotel was really clean and quiet.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 avr. 2024
Ckiryla, it's wonderful to hear that you found our team members at Courtyard Charlotte Airport North to be helpful and our hotel to be pristine and tranquil. Thanks for sharing your kind words. We hope to welcome you again in the future.

8/10 Bien

Phyllis G

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was no dry area to sit and smoke while raining. The toilet was to low. Certainly not enough channels on tv. That’s my only complaints.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Phyllis, thank you for sharing your observations with us. It seems like there were a few areas that didn't fully meet your expectations. We're sorry to hear about your experience with the outdoor seating arrangements and bathroom fixtures, and we appreciate your feedback on the TV channel selection. We strive to continuously improve our guest experience, and your comments provide valuable insights for our team. We hope to see you again in the future and look forward to exceeding your expectations next time.

8/10 Bien

Joanne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, but the property definitely needs some updates to keep it looking good just wear and tear on what they have over the years.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Joanne, it's wonderful to note that you had a great overall experience at Courtyard Charlotte Airport North. Your suggestion on refreshing some aspects of the property, showing signs of continual usage, is greatly appreciated. We consistently strive to improve our guests' experiences. We look forward to having you back for an even better experience.

10/10 Excellent

Nilda, Centreville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Nilda, it's splendid to hear that you found the Courtyard Charlotte Airport North's location convenient. We appreciate your positive feedback. Our team looks forward to welcoming you back soon.

4/10 Médiocre

Jennifer

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stayed in September before flying out. Left my car. NO charge! Coffe in the morning. NO charge! Stayed there in April. $60 to leave my car! Coffee was almost $5! NO breakfast without purchasing it. Will not be staying here again. The Hampton Inn was the same price for the night. FREE parking! FREE breakfast! FREE coffee! For $145 a night I'll stick with the better services!!!
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Jennifer, we regret to hear about the inconveniences faced on your recent visit. Changes in amenities and pricing can sometimes lead to confusion, and we understand how these can affect your experience. It's disappointing to learn that your stay didn't live up to expectations. We have noted your feedback and will share it with our team members for further review. Our ultimate aim is to offer the best services and your comments will help us strive for that. If you choose to stay with us again in the future, we're hopeful of providing a better experience.

8/10 Bien

dwight

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wished it included breakfast
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Dwight, it's wonderful to hear that your stay at the Courtyard Charlotte Airport North was generally positive. We understand your preference for included breakfast, and we'll be sure to take your feedback into consideration. We value your input and hope to welcome you back soon.

4/10 Médiocre

Lisa

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I like the decor but the bathroom condition and walls needed fix.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Lisa, we appreciate your comment on our décor. We deeply regret hearing about your concerns involving the bathroom and certain aspects of our rooms. Rest assured, we're constantly working to upgrade our premises and ensure the comfort and satisfaction of our patrons. We hope to welcome you again for a better stay in the future.

8/10 Bien

Kaya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was fine but the fridge in the room made a loud buzz when it was cooling
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Kaya, thank you for sharing your experience at Courtyard Charlotte Airport North. We're glad your stay was satisfactory overall. We have noted your comments regarding the refrigerator noise and we are looking into better ways to ensure our accommodations meet guest expectations. We hope to welcome you back for an even more enjoyable stay next time.

10/10 Excellent

Greg

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Thanks for the perfect rating, Greg! We can't wait to see you again soon for another amazing experience at Courtyard Charlotte Airport North. Have a great day!

2/10 Horrible

Julie

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Flight was delayed so when I called for the shuttle, rude customer service. After waiting, ended up taking an Uber. Front desk lady was the best experience - wasn’t who answered about the shuttle and she was apologetic for the disconnect on the shuttle. Room was dirty, dated, smelled of urine, and warm water at best for your shower was all less than ideal.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Julie, we appreciate your feedback and are saddened to read about your experience with the airport shuttle and the condition of your room. It's unfortunate to know that you didn't receive our usual level of courteous service over the phone. We're relieved that the assistance provided at the front desk added a positive note to your stay. Rest assured, your feedback regarding room cleanliness and functionality, and temperature of the water has been noted for evaluation and necessary improvements. We hope to have the opportunity in the future to prove that we can do so much better.

6/10 Satisfaisant

Tory

Voyage en famille avec de jeunes enfants
Limited parking. Stayed for 2 nights. No spaces available. Parking lot always full. Cars parked on the side in places that were not parking spaces. Indoor pool was closed.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 11 avr. 2024
Tory, your feedback regarding parking being at capacity during your visit is indeed concerning. We can understand how disappointing it might have been not to utilize the indoor pool. Please be assured that availability and guest satisfaction are of utmost importance to us. It's feedback like yours that helps us ensure better experiences in the future. We hope you allow us another opportunity to exceed your expectations on your next visit.

10/10 Excellent

Luis

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay for a couple of days before my flight.
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 11 avr. 2024
Luis, it's uplifting to hear that Courtyard Charlotte Airport North served as a great place for your brief stay prior to your flight. We aim to provide a peaceful haven for every guest. Looking forward to welcoming you back for future stays.

10/10 Excellent

Mirian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Mirian, it's delightful to know that you appreciated the exceptional service at Courtyard Charlotte Airport North. We strive to provide our valued guests with an outstanding experience. The team looks forward to serving you again in the future.

10/10 Excellent

Marsh

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Marsh, thank you for choosing to stay at Courtyard Charlotte Airport North and for your wonderful rating! We're delighted to know you had a seamless experience. We look forward to hosting you again the next time your travels bring you to Charlotte.

10/10 Excellent

jeffery

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a great experience staying there just only thing toilet felt like it was a rocking chair. But other then that it was nice.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 8 avr. 2024
Jeffery, it's wonderful to learn you had a great experience at Courtyard Charlotte Airport North. We appreciate hearing your observations about the bathroom fixtures and assure that we relentlessly strive to maintain all in-room amenities. We're pleased that you found the overall stay pleasant, and we can't wait to welcome you back for an even better experience next time.

10/10 Excellent

Thomas, Deptford Twp

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was wonderful, food good and accommodations excellent
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Thomas, thank you so much for sharing your feedback. At the Courtyard Charlotte Airport North, we strive to provide a wonderful experience, from our team members to our food and accommodations. We truly appreciate your positive comments and are pleased you enjoyed your stay. We're excited to welcome you back in the future!

10/10 Excellent

Jhala

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Jhala, thank you for your perfect score on Expedia. We're elated to know your stay at Courtyard Charlotte Airport North was an enjoyable one. We appreciate the feedback and hope to welcome you back in the future!

2/10 Horrible

Pablo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 8 avr. 2024
Pablo, it seems your experience wasn't as expected and we regret to hear that. Your feedback is vital to us and we assure you that appropriate steps will be taken for improvement. We do hope we get the chance to serve you better in the future.

6/10 Satisfaisant

Anniston, Conover

Voyage en groupe
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
No where to park for overnight stays.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Anniston, we regret to hear that you experienced challenges with parking. We aim to ensure our guests don't face any inconvenience during their stay. Know that we're diligently exploring solutions to refine our parking management to better suit the needs of our guests for future visits.

10/10 Excellent

Keith

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 25 avr. 2024
Keith, your top rating for Courtyard Charlotte Airport North is greatly appreciated! The team here strives to offer exceptional experiences for all our guests and your feedback validates that. We'd be delighted to welcome you back in the future. Safe travels!

10/10 Excellent

SHARPE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shuttle service was provided by management
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Sharpe, we're delighted to hear that you found our shuttle service convenient. At Courtyard Charlotte Airport North, our goal is to ensure every guest has an effortless travel experience. Your kind words about the managed services are appreciated. We're looking forward to welcoming you back again soon.

10/10 Excellent

Dorian

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 avr. 2024
Dorian, it's fantastic to hear that you had a pleasant experience at Courtyard Charlotte Airport North. We're always delighted to have our hard work recognized, and thank you for taking the time to send us your fantastic rating. You are always welcome, and we hope to see you again soon for another positive stay.

10/10 Excellent

William

Voyage d’affaires
Les points forts : Personnel et service
Met our needs for close to airport for early AM flight
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
William, we're pleased to know that Courtyard Charlotte Airport North provided you with the convenient location you needed for your early flight. We appreciate your feedback and hope to serve you again in the future. Safe travels!

2/10 Horrible

Prateek

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel canceled our reservation at last moment stating they are overbooked. Leaving us strangelled at the airport with two small kids in the middle of the night. Worst experience ever. Specially Mario the manager of the property.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 avr. 2024
I sincerely apologize for this inconvenience. I am checking into what happened to your reservation. This was not handled the correct way. Can you please email me at dekorean.truesdale@aimbridge.com. I want to personally speak to you, apologize, and make this right.Kōwee Truesdale Sr.General Manager

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Park and fly with hotel stay is a great feature.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Robert, we're thrilled to hear you enjoyed the park and fly feature at Courtyard Charlotte Airport North. We continually strive to provide the utmost in convenience to our valued guests. Thank you for choosing us, and we hope to welcome you back in the future.

8/10 Bien

Tina

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Thank you for taking the time to share your review with us, Tina!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard Charlotte Airport North. Thank you and have a wonderful day!

2/10 Horrible

Veronica

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 26 mars 2024
Veronica, it's concerning to see your rating and we are keen to understand what could have led to this. Your feedback is crucial in helping us improve. Please share any specifics about your stay so we may look into it. Thank you for taking the time.

4/10 Médiocre

William

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It oak 30 minutes to check in upon arrival with only one person working the desk. There was only person working the restaurant and the lobby was full of waiting guests. The hotel is in major need of renovations. The room smelled damp and the elevator is questionable.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 5 mars 2024
William, we regret to hear about your less-than-satisfactory check-in experience and the issues you encountered during your dining experience. Having to wait can indeed be frustrating. We always strive to ensure prompt and efficient service from our team members. In regard to your comments related to the condition of the hotel's facilities and the room, we're continually working to provide a comfortable environment for all our guests. Your observations are valuable and will certainly be taken into account for any potential improvements. Thank you for your feedback and we hope for the opportunity to better serve you in the future.

6/10 Satisfaisant

Richard

Voyage d’affaires
Les points forts : Équipements
Les points faibles : Personnel et service
TV in the room did not work and they wouldn’t send someone to fix it and never showed up
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 mars 2024
Richard, we're truly sorry to hear about the inconvenience with the television in your room. Despite our best efforts, such technical issues can occasionally arise. We should have done a better job after you reported the issue, ensuring the problem was promptly addressed and resolved. Please know that your feedback is greatly appreciated as it helps us identify areas for improvement. We hope to have a chance to provide a better experience in the future.

8/10 Bien

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
In the past, the air conditioner was LOUD. This time it was nice white noise. Thank you.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 févr. 2024
Philip, we're delighted to hear that your recent stay at Courtyard Charlotte Airport North was more comfortable with the air conditioner providing a peaceful ambiance. Thank you for your feedback, and we look forward to welcoming you back for another enjoyable visit.

10/10 Excellent

Allison

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Allison, thank you for your perfect rating! We're glad that Courtyard Charlotte Airport North met all your expectations during your stay. Your positive feedback is what helps us strive toward excellence. We look forward to hosting you again in the future.

6/10 Satisfaisant

Bridget

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Bridget, thank you for taking the time to rate your stay. While we're sorry to see it wasn't up to the standard we aim for, your thoughtful feedback is highly appreciated and can help us ensure a better experience next time. We hope you will choose to stay with us again in the future.

8/10 Bien

Alan

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice people running the hotel! Shuttle drivers are maniacs!! Someone will get from their recklessness! Rooms were clean. We enjoyed our short stay!
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Alan, we're glad to hear that you appreciated the friendliness of the Courtyard Charlotte Airport North team and the cleanliness of our rooms. We appreciate your feedback regarding the shuttle service and will certainly discuss your concerns with the relevant team members. It's wonderful to know you enjoyed your brief visit with us and we hope to see you again soon.

10/10 Excellent

ROSELIN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Representatives were very helpful.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Roselin, it's heartening to know that you found our colleagues at Courtyard Charlotte Airport North supportive. We pride ourselves on the assistance we provide to our guests and we're glad this was reflected during your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Charles

Les points forts : Propreté et personnel et service
Bathroom toilet didn’t work and was old
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Charles, we appreciate your feedback and apologize for the inconvenience regarding the toilet in your room. It's vital for us that all the features in our rooms at Courtyard Charlotte Airport North meet the expectations and comfort of our valued guests. We have taken note of your feedback and will ensure our team members address this issue promptly. Thanks for bringing this to our attention and we hope to serve you better in the future.

6/10 Satisfaisant

Melissa, Bentonville

Les points forts : Personnel et service
Staff was very good but the facility really needs a makeover. My room had a smell I can’t quite put my finger on. The staff was very pleasant for sure.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 19 févr. 2024
Melissa, it's good to hear that our team members delivered exemplary service during your stay. We're sorry to hear you noticed an unusual scent in your room. We continuously strive to improve the experience, including updates to our facilities. Thanks for your feedback and we hope for the opportunity to better serve you in the future.

4/10 Médiocre

Cierra

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The rooms smell like a locker room. This hotel is very outdated.
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 12 févr. 2024
Cierra, we regret to hear about your recent experience and we're sorry you felt the room didn't meet your expectations. We're constantly aiming to update our facilities and improve on any odor issues. Your feedback is appreciated as we continue to strive for excellence.

4/10 Médiocre

James L Gallman

Voyage en famille, Voyage en couple
Les points faibles : Propreté
The new side of the building looked & smelled great..unfortunately we was booked on the old& smelly side of the building…below average at best
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 12 févr. 2024
James, we regret to hear that your accommodation didn't meet your expectations. It's unfortunate that some parts of your experience fell short. We aim to maintain the highest quality in all areas, and your feedback helps us improve. We hope for an opportunity to provide a better stay in the future.