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Avis sur Hampton Inn & Suites Center

2.5 out of 5
Hampton Inn & Suites Center
141 Express Blvd, Center, TX

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 117 avis sur 250." "
Note des voyageurs de 8 (Bien), d’après 75 avis sur 250." "
Note des voyageurs de 6 (Satisfaisant), d’après 29 avis sur 250." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 250." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 250." "

8,6/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Steven

Séjour de 2 nuits en janvier 2024

8/10 Bien

Deborah

Breakfast Staff should not be playing loud Mexican music in breakfast area around guests who are trying to eat a quiet meal.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place in a small town
The hotel was clean and the bed comfortable. Good breakfast! Room needed so TLC, bathroom sink drain plug was broke, toilet paper dispenser missing and cover for bathroom light fixture missing. Didn't detract from our overall stay, just wanted to mention it.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Narciso

Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Justin

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bathrooms needs vents for showering, there were mold on the ceilings
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Stanley, Harker Heights

Les points faibles : Infrastructures et conditions de l’hébergement
Surprised to learn this property was recently renovated.
Séjour de 1 nuit en août 2023

10/10 Excellent

Tru

Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very clean and modern
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Robin

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Allan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The wifi did not work at all and I could not make a phone call from my room. Had to go out side to make a call or send a text. very inconvenient. tried to get help but was unable to get it fixed.
Séjour de 1 nuit en juin 2023

8/10 Bien

CHARLES

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, clean, friendly staff. Skip breakfast.
Everything was great except breakfast. Sausage and omelette texture was like rubber and was not good. Potatoes okay. I think Hilton needs to improve on their breakfast. Bagels fell apart before toasting. Staff was great, pool was clean, rooms immaculate and spacious.
Séjour de 1 nuit en juin 2023

2/10 Horrible

Desheka hun

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible
When we arrived on Saturday, I paid $150 for a room that was soak and wet on the floor from the air conditioner leaking and making a horrible noise and kept cutting off and would make the room super HOT and it had a smell to the room from the water leaking. The next day I asked to change rooms and the front seat clerk told me to arrive back about 2 and she would give me the first room available, Least to say I came back at 2 and she said give them 30 more minutes, which I gave them 35 minutes and when I went back in she said it wasn’t ready to give them 20 more minutes, least to say after 30 more minutes my room still was ready. I wasn’t able to check in until 3:30 or a little after. That kind of service was not worth the money that I spent on the rooms. Breakfast was HORRIBLE as well, the potatoes was not cooked fully.
Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 3 nuits en juin 2023

2/10 Horrible

Sheri

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property was under construction, which we were NOT informed of. Hotel wasn’t clean at all. Check-in was late. Very disappointed. I usually associate the Hilton name with upper class hotels, but this one is NOT!
Séjour de 1 nuit en juin 2023

4/10 Médiocre

Deborah

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Pros: Clean room, nice cold AC, good water pressure. Helpful and friend front-desk. Cons: Hotel is still under renovation, even though the Hampton/Hilton website no longer has the disclosure. Supposed to have been completed by 31-May. Subpar breakfast in dirty meeting room/storage. Doesn't look like it will be completed any time soon. Smell of mold/mildew in left elevator shaft. No AC in the 2nd or 3rd floor hallways.
Séjour de 1 nuit en juin 2023

2/10 Horrible

Charles

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
In the midst of remodeling one would think the staff would be nicer and they might try to compensate a little by a better breakfast. That did not happen. The breakfast had completely melted ice, old bananas, empty trays, and no service. Hampton management should be embarrassed.
Séjour de 1 nuit en mai 2023

4/10 Médiocre

Frank

Les points faibles : Propreté
Didn’t tell us it was under construction Room number was on the floor due to the new wallpaper The carpeting in the halls was loose almost trimmed several times and sticky in the rooms
Séjour de 2 nuits en mai 2023

6/10 Satisfaisant

Deborah

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We've stayed at this property several times in the past year. This time, the dinning area was under construction. One of the conference rooms was converted to the breakfast buffet, but the breakfast was understandably subpar. We'll return, but in several months, once the construction is complete.

10/10 Excellent

Regina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023

4/10 Médiocre

Jennifer, Shreveport

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The toilet paper holder was broken, only had one towel, room cleanliness was lacking
Séjour de 1 nuit en février 2023

10/10 Excellent

teronda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
Excellent services, clean smell good. The breakfast on Saturday was awesome.
Séjour de 1 nuit en décembre 2022

6/10 Satisfaisant

Carrie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Uncomfortable beds and bad internet service.
Séjour de 1 nuit en novembre 2022

2/10 Horrible

Amy

Séjour de 1 nuit en novembre 2022

2/10 Horrible

djuana

Séjour de 1 nuit en septembre 2022

2/10 Horrible

Trinna

Les points faibles : Personnel et service
Terrible customer
We arrived at the hotel at 2pm after traveling 350 miles. We were tired. We know check in is at 3pm but thought we would inquire about the possibility of an early checking in. We were treated quite rudely. No one bothered to check to see if our room might be ready. We were told they do not ALLOW early check in. We were so appalled by the poor customer service that, although our room was guaranteed, we decided not to stay at your facility. There are plenty of hotels to choose from and we have never encountered this lack of courtesy upon checking in before. In the future - yours will be the last on our list. To be clear - it's not that our request was refused. It was the manner in which it was refused. We did not try to check in at NOON. It was 2pm. Surely some of your rooms had to be available - but no one bothered to even check. If this is in fact your company policy, it is not in line with your competitors.
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Desiree

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A girl & her dog
I want to start by saying, I visit Joaquin 1-2 times a year to visit my mom. This was the first year I was able to bring my pup along with me. There is only one hotel in Joaquin and they are NOT pet friendly but lucky for us this Hampton was! Me and my pup had a great stay, room was nice and clean, the hotel all around was clean and I especially like that on one side is a field I was able to let my dog run around and do her business. So all future stays will definitely be here at the Hampton in Center! Also the lady who worked Sunday 8/28 is an angel, and was the most kind lady I’ve ever experienced when I’ve stayed at any hotel anywhere, so genuine!
Séjour de 2 nuits en août 2022

10/10 Excellent

Ben

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2022

10/10 Excellent

SHEILA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast was excellent
Séjour de 1 nuit en août 2022
Réponse de Michelle Johnson le 10 août 2022
Hi Sheila. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Hampton Inn & Suites.

10/10 Excellent

Natalia

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed only one night with our rescue dog (Staffordshire) This hotel is a dog friendly, specially at the front desk. We loved the way she welcomed us and our dog. Breakfast was good and we had he opportunity to taste “Texas” in a delicious warm waffle shape, everything was clean.
Séjour de 1 nuit en juillet 2022
Réponse de Michelle Johnson le 26 juil. 2022
Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Hampton Inn & Suites.

4/10 Médiocre

Anne

Séjour de 1 nuit en juillet 2022
Réponse de Michelle Johnson le 26 juil. 2022
Hi Ann. Thank you for your review. We regret that your experience at Hampton Inn & Suites did not meet your expectations. Your feedbacks will help us improve our services.

10/10 Excellent

james

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean hotel. Staff is awesome.
Séjour de 1 nuit en juillet 2022
Réponse de Michelle Johnson le 26 juil. 2022
We’re happy to see your review here James. It will help us improve our services and provide a better experience to you again. It was great to have you at Hampton Inn & Suites.

6/10 Satisfaisant

Marsha

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was not happy with limited parking and trash overflowing out of trash cans.
Séjour de 1 nuit en juillet 2022
Réponse de Michelle Johnson le 26 juil. 2022
Hey Marsha, Thank you for your valuable comments. We apologize for the inconvenience you had.

10/10 Excellent

Darlene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great!
Séjour de 1 nuit en juin 2022
Réponse de Michelle Johnson le 4 juil. 2022
Hi, thank you for taking the time to leave us a review. We pride ourselves on Customer Service. Thank you,

8/10 Bien

Dirk

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Michelle Johnson le 4 juil. 2022
Thank you, Dirk, for your review, we’re so glad to hear that you enjoyed your stay with us!

10/10 Excellent

Earnestina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Service is great. Stay here; you won’t regret it!
I enjoyed my stay. Staff was very friendly and helpful if you needed anything. Room was clean when requested. Extra Towels was brought to my room when needed. Breakfast was great. Overall, I enjoyed my stay.
Séjour de 4 nuits en juin 2022
Réponse de vkk le 22 juin 2022
thank you.

8/10 Bien

Johnnie

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Not very good
Room a/c did not cool the room. Called the desk but no one answered. Finally the a/c kicked on, but only cooled for 45 mins then back to just fan. All floor material was sticky from some residue.
Séjour de 1 nuit en juin 2022
Réponse de vkk le 22 juin 2022
We are upgrading the AC units as we speak. appreciated your feedback.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2022
Réponse de VKK le 22 juin 2022
thank you.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Terrible cell phone reception . No pen or paper. Mediocre breakfast
Séjour de 1 nuit en mai 2022
Réponse de vkk le 22 juin 2022
thank you. cell phone reception is based on the carrier

8/10 Bien

Nanci

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2022
Réponse de vkk le 22 juin 2022
thank you.

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beds are very hard and uncomfortable. The rest of the hotel was nice and okay breakfast. Nice staff.
Séjour de 1 nuit en avril 2022

10/10 Excellent

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2022

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2022

10/10 Excellent

Carol, Mineola

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Our room had a few maintenance issues that we felt like we should share. Not huge problems for us, but it might be for some travelers. The bathtub drain plug wouldn't hold up in the drain position, so the water remained in the tub. Not very pleasant. Also the toilet seat was loose and needed to be tightened down. The movement of this toilet seat is bothersome, especially for the elderly. We love staying at your hotel, and will do so again, as we travel through Center frequently, but we hope these little maintenance items will be repaired. Thanks and have a wonderful day!
Séjour de 1 nuit en janvier 2022
Réponse de vk le 2 mars 2022
Thank you very much for the detailed feedback. We certainly take it seriously and would like to make it right for the next guest.

10/10 Excellent

Kristal

Séjour de 1 nuit en janvier 2022
Réponse de VK le 2 mars 2022
THANK YOU

10/10 Excellent

Patty

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great getaway
Thank you so much for a awesome experience with our stay. I took my 2 granddaughters for a new years slumber party and we had a awesome stay. The room was great and we loved it. Comfortable beds and nice and clean.
Séjour de 1 nuit en décembre 2021
Réponse de VK le 2 mars 2022
Thank you very much for your kind comments. Hope we can serve you on next accommodation need again!

6/10 Satisfaisant

Kristy

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour de 1 nuit en décembre 2021

8/10 Bien

Susan

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
There was no one at the front desk multiple times. We only had 2 bath towels and 2 washcloths in our room. We were only staying the night, however, there were two of us. Therefore, we had to reused our towels the next morning.
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Carol, Mineola

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel.
Séjour de 1 nuit en décembre 2021

2/10 Horrible

Luis E

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zero Wi-Fi!!!!
Séjour de 4 nuits en novembre 2021

8/10 Bien

Bradley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel for the price
Séjour de 2 nuits en novembre 2021

10/10 Excellent

Diane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en novembre 2021