Avis
8,2
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
5 oct. 2022
Séjour de 2 nuits en septembre 2022
Réponse de Quality Ambassador le 24 oct. 2022
Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us. Hoping to welcome you for your next stay with us so that I can meet you personally. Receive my best regards,Aanna GuzzettaQuality Ambassador
10/10 Excellent
sanaa
25 déc. 2020
sanaa
Séjour de 4 nuits en décembre 2020
8/10 Bien
David
18 sept. 2020
David
Séjour de 2 nuits en septembre 2020
8/10 Bien
Voyageur vérifié
6 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en septembre 2020
8/10 Bien
Claude
Voyage en groupe
1 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Claude
Séjour de 3 nuits en décembre 2019
Réponse de Anna Guzzetta - Quaity Ambassador le 8 févr. 2020
Dear Guest,
First, let me show you my sincere gratitude for their time by sending your review and for the trust you have placed choosing NH Catania Centro!
We hope to have you soon again our guest, to try also to transform its "Good" to "Excellent".
See you soon.
Anna Guzzetta
Quality Ambassador
6/10 Satisfaisant
Patrick
15 sept. 2019
Les points forts : Personnel et service
Patrick
Séjour de 1 nuit en septembre 2019
6/10 Satisfaisant
Philippe
17 juin 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Philippe
Séjour de 1 nuit en juin 2019
10/10 Excellent
Christine
2 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tutto a posto!
Christine
Séjour de 1 nuit en avril 2019
8/10 Bien
Voyageur vérifié
6 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en janvier 2019
10/10 Excellent
Voyageur vérifié
17 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Structure de qualité
Voyageur vérifié
Séjour de 1 nuit en août 2018
10/10 Excellent
gohar
13 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
gohar
Séjour de 1 nuit en août 2018
10/10 Excellent
Sophie
4 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sophie
Séjour de 1 nuit en août 2017
Dear Guest,
First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catanai Centro. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment to show that we can make you feel surprised and special while staying with us.
Hoping to welcome you for your next stay with us so that I can meet you personally.
Receive my best regards,
Giovanni Cervera
General Manager
8/10 Bien
André
28 mai 2017
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
André
Dear Guest,
First, let me show you my sincere gratitude for their time by sending your review through Expedia and for the trust you have placed choosing NH Catania Centro.
I very much appreciate your comments that I shared with my staff. They are the symbol of our excellence, a service characterized by professionalism and continuous efforts to satisfy our customers. I assure you that comments like his give us the incentive to continue in our daily effort and is our main aim to ensure that the customer may be surprised and feel special during their stay at our hotel.
We hope to have you soon again our guest, to try also to transform its "Good" to "Excellent".
See you soon.
Giovanni Cervera
8/10 Bien
Voyageur vérifié
26 mai 2017
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Dear Guest,
First, let me show you my sincere gratitude for their time by sending your review through Expedia and for the trust you have placed choosing NH Catania Centro.
I very much appreciate your comments that I shared with my staff. They are the symbol of our excellence, a service characterized by professionalism and continuous efforts to satisfy our customers. I assure you that comments like his give us the incentive to continue in our daily effort and is our main aim to ensure that the customer may be surprised and feel special during their stay at our hotel.
We hope to have you soon again our guest, to try also to transform its "Good" to "Excellent".
See you soon.
Giovanni Cervera
8/10 Bien
Marie-Claire, Québec
22 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellente situation
Marie-Claire
10/10 Excellent
Taoufik, Lyon
18 août 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très propre et confortable
Taoufik
8/10 Bien
Nicole, Canada
20 janv. 2016
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Globe trotteur
Nicole
8/10 Bien
Nicole, Canada
17 janv. 2016
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Globe trotteur
Nicole
8/10 Bien
jean pierre, paris
6 nov. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel rénové en centre ville
jean pierre
8/10 Bien
Ludovic, Arès
10 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ludovic
10/10 Excellent
François, Paris
7 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel chic et moderne
François
8/10 Bien
Voyageur vérifié
25 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien / good value.
Voyageur vérifié
8/10 Bien
Voyageur vérifié
23 août 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
10/10 Excellent
Sj, Paris
14 août 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hotel
Sj
10/10 Excellent
Michael0203, France
13 août 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel confortable et bien situé
Michael0203
8/10 Bien
Bubblepat
2 mars 2014
Les points forts : Propreté, personnel et service, confort de la chambre
Bien
Bubblepat
10/10 Excellent
Phili
28 juil. 2013
Les points forts : Propreté, personnel et service, confort de la chambre
accessibilité parking
Phili
6/10 Satisfaisant
Voyageur individuel, France
21 juil. 2013
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyage en individuel
Voyageur individuel
10/10 Excellent
Yoshinobu
2 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Yoshinobu
Séjour de 3 nuits en mars 2024
Réponse de Quality Ambasador le 16 avr. 2024
Dear Yoshinobu,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Catania Centro in the near future for another memorable experience.Sincerely,Anna GuzzettaQuality AmabasadorperSimone MessinaGeneral Manager
6/10 Satisfaisant
Kathryn
31 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Kathryn
Séjour de 2 nuits en mars 2024
Réponse de Anna Guzzetta Quality Ambassador le 1 avr. 2024
Good morning Mrs KathrynThank you for your reservation in Nh Catania Centro.We are sorry to hear that your ratingregarding the stay was negative regarding a service that does not depend on the hotel because couriers in Italy do not provide this service to foreign countries when it comes to valuable objects.However we hope in the future to host you again and we wish you a good day
6/10 Satisfaisant
Flavio
Voyage en couple
2 janv. 2024
Flavio
Séjour de 5 nuits en décembre 2023
Réponse de Quality Ambassador le 8 janv. 2024
Dear Guest,I would like to personally thank you, for the trust given to our hotel, NH Catania Centro , by choosing us for your stay in Catania.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Anna GuzzettaQuality Ambassador
10/10 Excellent
Besart
24 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Besart
Séjour de 1 nuit en décembre 2023
Réponse de ANNA GUZZETTA le 27 déc. 2023
Dear Besart,Thank you for taking the time to share your experience in NH Catania Centro.We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including Paolo whom you mentioned. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,
8/10 Bien
Carlos Eduardo
18 déc. 2023
Les points forts : Propreté et personnel et service
Carlos Eduardo
Séjour de 3 nuits en décembre 2023
Réponse de Quality Ambassador le 21 déc. 2023
Dear Carlos,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador
10/10 Excellent
youkun
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
좋은 호텔
youkun
Séjour de 5 nuits en novembre 2023
Réponse de Quality Ambassador le 21 nov. 2023
Dear Youkun,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador
10/10 Excellent
Diamond
Voyage en couple
5 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diamond
Séjour de 2 nuits en septembre 2023
Réponse de Quality Ambassador le 6 oct. 2023
Dear Diamond,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Catania Centro in the near future.Sincerely,
8/10 Bien
Craig Martin
3 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Craig Martin
Séjour de 1 nuit en août 2023
Réponse de Anna le 7 sept. 2023
Dear MartinFirst, let me show you my sincere gratitude for their time by sending your review and for the trust you have placed choosing NH Catania Centro .I very much appreciate your comments that I shared with all staff. They are the symbol of our excellence, a service characterized by professionalism and continuous efforts to satisfy our customers. I assure you that comments like his give us the incentive to continue in our daily effort and is our main aim to ensure that the customer may be surprised and feel special during their stay at our hotel.We hope to have you soon again our guest, to try also to transform its "Good" to "Excellent".See you soon.Anna GuzzettaQuality Ambassador
10/10 Excellent
GASPARE
31 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
GASPARE
Séjour de 1 nuit en août 2023
Réponse de Quality Ambassador le 1 sept. 2023
Dear Gaspare,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador
10/10 Excellent
Frank, Purmerend
Voyage en couple
31 août 2023
Les points forts : Équipements
Frank
Séjour de 1 nuit en août 2023
Réponse de Front Office Manager le 31 août 2023
Dear Frank,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Catania Centro in the near future for another memorable experience.Sincerely,Maurizio ScardinoFront Office Manager
10/10 Excellent
Michael
14 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en août 2023
Réponse de Quality Ambassador le 15 août 2023
Dear Michael,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador
10/10 Excellent
Voyageur vérifié
12 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2023
Réponse de Quality Ambassador le 13 août 2023
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro .I am very glad that you enjoyed our strengths, such as location, spacious rooms with modern cages of our times and the reflecting exactly those who are our main objectives, namely to convey to all our guests for the extraordinary this place in terms of service, courtesy and cleanliness.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome you back again soon,Kind regardsAnna GuzzettaQuality Ambassador
10/10 Excellent
Laura
Voyage en famille
10 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 2 nuits en août 2023
Réponse de Quality Ambasador le 12 août 2023
Dear Laura,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Catania Centro in the near future for another memorable experience.Sincerely,Anna Guzzetta
10/10 Excellent
Laura
Voyage en famille
9 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en août 2023
Réponse de Quality Ambassador le 10 août 2023
Dear Laura,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador
2/10 Horrible
Rosa Maria
27 juil. 2023
Les points forts : Propreté et personnel et service
Rosa Maria
Séjour de 2 nuits en juillet 2023
Réponse de Front Office Manager le 29 juil. 2023
Gentile RosaMaria,prima di tutto voglio cogliere l’occasione per ringraziarla per aver scelto in nostro albergo NH Catania Centro per il suo soggiorno a Catania così come per averci dedicato del tempo per inviarci i suoi commenti.Sono molto dispiaciuta della Sua esperienza di customer service poiché uno dei nostri principali obiettivi è fornire un eccellente customer service. L'albergo dispone di diverse tipologie di camere, dalle standard basic (quella che Lei ha prenotato) alla Suite con vista Etna e per il futuro Le consiglio di prenotare la tipologia di camera più adeguata alle Sue aspettative. Speriamo vivamente di avere da lei una seconda opportunità per ospitarla nel nostro albergo NH Catania CentroCordiali salutiMaurizio ScardinoFront Office Manager
8/10 Bien
Masahiro
23 juil. 2023
Masahiro
Séjour de 2 nuits en juillet 2023
Réponse de Quality Ambassador le 29 juil. 2023
Dear Masahiro,First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro .On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome you back again soon,Kind regardsAnna GuzzettaQuality Ambassador
2/10 Horrible
tetsuo
21 juil. 2023
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
tetsuo
Séjour de 3 nuits en juin 2023
Réponse de Quality Ambassador le 23 juil. 2023
Dear Tetsuo,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your guest room did not living up to your expectations and [enter complaint/s specifics]. I regret that we did not meet our high standards during your recent stay.Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
2/10 Horrible
Lesia
20 juil. 2023
Lesia
Séjour de 1 nuit en juillet 2023
Réponse de Quality Ambassador le 10 août 2023
Dear Lesia,I would like to personally thank you, for the trust given to our hotel, NH Catania Centro , by choosing us for your stay in Catania.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.We hope you give us a second chance. Looking forward to welcome you back in the near future.Yours Sincerely,Anna GuzzettaQuality Ambassador
10/10 Excellent
Takehiro
4 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Takehiro
Séjour de 2 nuits en juin 2023
Réponse de Quality Ambassador le 7 juil. 2023
Dear Takehiro ,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador
10/10 Excellent
Kathleen
9 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kathleen
Séjour de 1 nuit en juin 2023
Réponse de Quality Ambassador le 12 juin 2023
Dear Katheleen,thank you for choosing NH Catania Centro for your stay in Catania and having spent your time giving us such a nice feedback.I'm glad to see that your stay was great, and you enjoyed our product and our service, mainly dedicated to guest experience and your satisfaction.Seems now we have a new fan!Hope to welcome you back again soon,Best regards,Anna GuzzettaQuality Ambassador
10/10 Excellent
Kathleen
Voyage en groupe
2 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location, good vibe and friendly staff
Kathleen
Séjour de 4 nuits en mai 2023
Réponse de Quality Ambassador le 6 juin 2023
Dear Kathleen,First, let me show you my sincere gratitude for taking the time in sending us your review and for the trust you have placed in our hotel, by choosing it for your stay at NH Catania Centro .I am very glad that you enjoyed our strengths, such as location, spacious rooms with modern cages of our times and the reflecting exactly those who are our main objectives, namely to convey to all our guests for the extraordinary this place in terms of service, courtesy and cleanliness.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome you back again soon,Kind regardsAnna GuzzettaQuality Ambassador
10/10 Excellent
Regina
29 mai 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Sehr gutes Frühstück, sehr hilfsbereites Personal
Regina
Séjour de 2 nuits en mai 2023
Réponse de ANNA GUZZETTA le 31 mai 2023
Sehr geehrter vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre jüngsten Erfahrungen zu unserem NH Catania Centro mitzuteilen.Wir freuen uns über Ihr Feedback und sind begeistert zu erfahren, dass Sie Ihren Aufenthalt genossen und wir Ihre Erwartungen erfüllt haben. Ihr Feedback wurde an das Team weitergeleitet, um es weiterhin zu inspirieren und zu motivieren, einen außergewöhnlichen Gästeservice zu bieten.Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,