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Avis sur Bernardus Lodge & Spa

4.5 out of 5
Bernardus Lodge & Spa
415 W Carmel Valley Rd, Carmel Valley, CA

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 491 avis sur 578." "
Note des voyageurs de 8 (Bien), d’après 60 avis sur 578." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 578." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 578." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 578." "

9,8/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-François

Séjour de 1 nuit en août 2022

10/10 Excellent

Bernard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique!
Voici un endroit en retrait du monde où tout est calme et plaisant. Les chambres sont spacieuses, le site est exceptionnel. Le personnel est très attentionné.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéal pour une courte étape
Étape de 2 nuits, HOTEL très confortables et entièrement refait avec beaucoup de goût. Tout est très propre. Seul bémol avec le restaurant: petite carte, et les cuisines ne sont pas très ouvertes à adapter pour les touristes. Mais ce sont les USA? Difficile d'avoir des légumes ou salades au breakfast !

10/10 Excellent

Megan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a stunning hotel, the rooms are beautiful and the landscaping is amazing! We had the best time relaxing and enjoying the beautiful surroundings. Our dinner at Lucia was delish and the staff were all fabulous. We will be back again for another stay.
Séjour de 2 nuits en mai 2024
Réponse de The Team at Bernardus Lodge & Spa le 13 mai 2024
Dear Megan,Thank you for choosing to stay at Bernardus Lodge & Spa. We are thrilled to hear that your stay was exceptional! We appreciate your wonderful comments about our restaurant Lucia Restaurant & Bar as well as our professional staff. We look forward to your return visit!Best,The team at Bernardus Lodge & Spa

10/10 Excellent

David, Oakland

Les points forts : Propreté
Séjour de 2 nuits en mai 2024

10/10 Excellent

Alice

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is amazing!
Séjour de 6 nuits en février 2024
Réponse de The Team at Bernardus Lodge & Spa le 10 avr. 2024
Thank you so much for your comments regarding our staff. We strive to provide the best experience for our guest each and every time. We are glad we have exceeded your expectation. We look forward to your next visit.

10/10 Excellent

Dawood

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place is just amazing!!!
Séjour de 1 nuit en mars 2024
Réponse de The Team at Bernardus Lodge & Spa le 10 avr. 2024
Thank you so much for your comments regarding Bernardus Lodge & Spa. We strive to provide the best experience for our guest each and every time. We are glad we have exceeded your expectation. We look forward to your next visit.

10/10 Excellent

Mylinh

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful ground. But room cleaning can be better. Counters and floors do look a bit dirty
Séjour de 1 nuit en mars 2024
Réponse de The Team at Bernardus Lodge & Spa le 10 avr. 2024
Thank you for your feedback. We’re glad to hear that you found our grounds beautiful. We apologize for the cleanliness issues you experienced. We strive to maintain a high standard of cleanliness and your comments indicate that we fell short in this instance. We will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your input as it helps us improve our services. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything has been increible!!
Séjour de 2 nuits en février 2024
Réponse de The Team at Bernardus Lodge & Spa le 10 avr. 2024
Thank you so much for stay at Bernardus Lodge & Spa. We are so pleased to hear that you enjoyed your stay. We hope to see you again in the near future.

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Bocce courts, heated pool ( 80 F) and hot tub, Croquet set, friendly staff and great food at the on site restaurant.
Séjour de 1 nuit en février 2024
Réponse de The Team at Bernardus Lodge & Spa le 10 avr. 2024
Thank you very much for your review! We are delighted to know that you enjoyed our amenities and Lucia Restaurant & Bar. When your travels bring you back to this area, I hope you visit us again.

10/10 Excellent

Jill

Séjour de 1 nuit en février 2024

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful, spacious room with great bathroom. Very comfortable bed. Well-trained staff ; well-designed public areas; good restaurant.
Séjour de 2 nuits en février 2024
Réponse de The Team at Bernardus Lodge & Spa le 10 avr. 2024
Thank you so much for your comments regarding our spacious room, comfortable bed, our incredible staff, and the food at Lucia Restaurant & Bar. We hope you will visit us again soon.

10/10 Excellent

Jordan

Séjour de 1 nuit en février 2024

10/10 Excellent

Michelle, Maple Ridge

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a beautiful resort with very well appointed rooms. The suite we had was gorgeous and the complimentary bottle of Rose chilling in the fridge along with a delicious cheese and other snacks was a lovely touch. Staff were friendly and accommodating. The room was clean and the bed extremely comfortable. Our tasting menu dinner in the restaurant was delightful and room service meals hot and delicious.
Séjour de 2 nuits en février 2024
Réponse de The Team at Bernardus Lodge & Spa le 10 avr. 2024
Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at our resort. It’s great to know that you appreciated the complimentary bottle of Rose, cheese, and snacks in your suite. We’re also glad that you found our staff friendly and accommodating, and that you had a comfortable stay in our clean rooms. We’re delighted that you enjoyed the tasting menu dinner in our restaurant and found our room service meals hot and delicious. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. Thank you for choosing our resort!

10/10 Excellent

Allan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, food and service.
Séjour de 2 nuits en février 2024
Réponse de The Team at Bernardus Lodge & Spa le 10 avr. 2024
Thank you so much for your review of Bernardus Lodge & Spa located in the heart of Carmel Valley wine country. We are delighted to know that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Craig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restrauant great. Desserts great ! AM pastry basket could use chef imprisonment
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Alison

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a fabulous stay at Bernardus and will absolutely be back again! From the front desk to the cleaning staff, restaurant staff and bartender… everyone was lovely and accommodating. It was a rainy weekend and we still were able to enjoy the property and have a wonderful weekend.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Richard, San Rafael

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Megan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SHADY SCAM_ZERO HOSPITALITY
Terrible customer service Unknown excessive $ holds and charges Exploitive Harassment Intentional inflection of emotional distress
Séjour de 1 nuit en décembre 2023

8/10 Bien

Miriam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Charlene

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happiness is a stay at The Bernardus!
Absolutely wonderful!! Especially the dining. The chef is talented and inventive -and provides his guests with a gourmet adventure at every meal. I loved every morsel. In fact I told our server that we had fallen in love with him! Iur stay was just perfect in every detail: the room was lovely. Our little patio was cosy. The hot tub glorious. The grounds beautifully landscaped. The Lodge was beyond perfect in every way. And, the staff, especially Kerry, who was one of our servers at dinner, could not have been nicer and more helpful-plus, he even laughed at our jokes.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Siuling

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

10/10 Excellent

zion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Arthur, Napa

Séjour de 2 nuits en octobre 2023

10/10 Excellent

Nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very calm surroundings. Great decor throughout. Beautiful room. Will stay longer next time
Séjour de 1 nuit en octobre 2023

8/10 Bien

Maree Rose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is beautiful. My partner and I stayed in the luxury spa room, which is exactly as it is portrayed. Only feedback i would share is, resort knew we were only staying 1 night, and on 2 seperate occassions asked us what are our plans for the day of arrival - which we responded with heading to the Bernardus Winery. Only to arrive at the winery and it was closed. Rather disappointing consider we drove down from the north bay and only had a short stay. Would of appreciated a heads up so we could of made alternate plans.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Edmond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was beautiful and the amenities very nice. The pool and dining were wonderful.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Mohan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful property to relax and unwind
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Adrienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

MARCELO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente hotel en Carmel Valley. Personal muy atento, habitaciones amplias y comodas,valet o self parking. Restaurante de primer nivel para desayunar,almorzar o cenar,pileta,spa. Merece la pena aun siendo elevado el precio. A 15 minutos de todas las atracciones de la zona.
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

ali

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Such a beautiful spot and a top not resort!!! I traveled with my family, including my 5 children and we all loved staying here. Our room was a beautiful Villa that was spacious and just perfect for us. The view was outstanding and the room was perfection!
Séjour de 2 nuits en août 2023

10/10 Excellent

Howard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic service and very comfortable
Hotel was impeccable. Incredible staff and service. Our rooms were well appointed. No nickel and dining which I appreciate. Everything in room bar was complimentary. Even the valet parking was included. Now the resort fee was $60, but they were upfront about that so you can’t complain. My only complaint revolves around the restaurant. For the prices and the ambience, I expected a higher quality of food. It was good, but unimpressive in the menu and presentation. This is too bad, because the service was exemplary.
Spa pool 102 F
Adult jacuzzi
View out of room
Lavender garden
Séjour de 3 nuits en août 2023

10/10 Excellent

Linda, Redwood City

Voyage en couple
Les points forts : Équipements
We loved the attention to detail. Rose wine upon check in, cold fruit water at the pool, the valet who charged our car overnight without being asked, and the cheese and fruit in the room. Great stay and we will be back!
Séjour de 1 nuit en août 2023

10/10 Excellent

Ron, los gatos

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Spiros

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023

10/10 Excellent

Jitender

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent service, gorgeous location
Séjour de 2 nuits en juin 2023

10/10 Excellent

BRUCE, STAUNTON

Les points forts : Propreté
Séjour de 4 nuits en mai 2023

10/10 Excellent

Leslie, Fairfax

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful setting. The staff was also very friendly and helpful.
Séjour de 2 nuits en juin 2023

10/10 Excellent

Ann

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was so very helpful and friendly. Lovely property and the adults only hot tub was fabulous! The Lucia restaurant was awesome. The valet staff was so friendly and gave great recommendations for hiking.
Séjour de 2 nuits en mai 2023

2/10 Horrible

Kathy

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We stayed on the ground floor, the bed was not set up right, floor was slippery, my husband fell at night, he went to ER, the staff there not showing any concern, We were very disappointed and dissatisfied.
Séjour de 3 nuits en mai 2023

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023

10/10 Excellent

Dalila

Séjour de 1 nuit en avril 2023

6/10 Satisfaisant

Katie

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Dissapointed!
I have stayed here twice now. The first time I was nothing but impressed with the accommodation and facilities. This time the room seemed run down. One of the queen beds was pushed up against the wall so my daughter had to climb over me to get out of bed in the night. The spa plunge pool was cold (under repair) and the sauna was not working. Not what I expected for $1000 a night.
Séjour de 2 nuits en avril 2023

8/10 Bien

Pherlita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Almost Perfect Stay
Service - Front desk Sara and Shanay was Awesome. Christa needs to be friendlier Valet guys was friendly and helpful Property- is beautiful
Séjour de 1 nuit en avril 2023

10/10 Excellent

Janell

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always a treat
Staying at Bernardus is a special place. The rooms are beautiful and comfortable. The staff is welcoming and friendly. The grounds are well taken care of and absolutely beautiful. The children’s garden is our favorite and our kids love planting seeds and seeing of the flowers come through at a later time. We stay here every year and plan on always coming back.
Séjour de 1 nuit en avril 2023

8/10 Bien

Margaret

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely
The room was lovely. Bed comfortable. TV not working but management compensated us for it & fixed the problem. Staff kind & responsible. Wonderful lodge. Music in lobby on Wednesday was so good we stayed for 3 sets. Great pizza in bar on Wednesday. All in all an expensive but worthwhile splurge.
Séjour de 3 nuits en avril 2023

10/10 Excellent

Areeb M.

Séjour de 1 nuit en mars 2023

10/10 Excellent

Kathy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luxurious stay!
Séjour de 2 nuits en mars 2023