2 piscines extérieures, cabanons gratuits, parasols de plage
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Avis sur The Cassara Carlsbad, Tapestry Collection by Hilton

3.5 out of 5
The Cassara Carlsbad, Tapestry Collection by Hilton
5805 Armada Dr Building B, Carlsbad, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 411 avis sur 768." "
Note des voyageurs de 8 (Bien), d’après 203 avis sur 768." "
Note des voyageurs de 6 (Satisfaisant), d’après 81 avis sur 768." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 768." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 768." "

9,0/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

APATEA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2021
Réponse de Best, Emilee le 27 nov. 2021
Hi Apatea, We’re so happy that you are pleased with your stay. The staff here at the Cassara strives to deliver the best customer experience, and it makes our day to know we have accomplished just that.

10/10 Excellent

julio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay with and without kids.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Julio,Thank you for your review! Our team strives to create a welcoming environment for guests of all ages, and it's wonderful to know we've succeeded. We look forward to welcoming you back to The Cassara Carlsbad, Tapestry Collection by Hilton for another enjoyable stay!

6/10 Satisfaisant

Kiyori

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de jaci le 13 mai 2024
Hello , Thank you for your feedback , We stride to make your stay as comfortable as possible.

10/10 Excellent

Janet

Les points forts : Équipements
Very good
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 mai 2024
Dear Janet,It was a pleasure hosting you at The Cassara Carlsbad, Tapestry Collection by Hilton! We're glad you enjoyed your visit, and we hope to see you again soon.

8/10 Bien

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is awesome! Rooms are comfortable and there’s a lap pool/jacuzzi and multiple fire pits to hang by. There’s a path to walk above the flower farm when it is blooming. You can call a driver for tip only to take you into town and pick you up. We’ve stayed twice and enjoyed it. Food is a bit pricy but really good! The only negative is that they kill you on the added BS charges- like resort fees etc.
Séjour de 1 nuit en avril 2024
Réponse de jaci le 22 avr. 2024
Thank you for sharing your experience! It sounds like you had a wonderful time overall.

8/10 Bien

Karla Zuniga

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful views to ocean and flower fields! Room is functional and has multiple TVs and hangout spots. Love the room with separate area for kids. Privacy is great! Kids can have fun here due to many activity areas! Suggest switching to charge cards in arcade room. They don’t have change for $20.
Séjour de 1 nuit en avril 2024
Réponse de jaci le 15 avr. 2024
Thak you so much for taking the time to rate us! I will pass this feedback along to my upper management. As this sis a very good suggestion!

10/10 Excellent

Courtney

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very kid friendly with also a luxurious feel.
Séjour de 5 nuits en avril 2024
Réponse de jaci le 15 avr. 2024
Thak you so much for taking the time to rate us! We hope you stay with us soon again!!

10/10 Excellent

Tanya

Séjour de 3 nuits en avril 2024

8/10 Bien

victoria

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de jaci le 15 avr. 2024
Thak you so much for taking the time to rate us!

10/10 Excellent

david

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly and prompt when asked for extras. Wasn’t super happy about having to pay to park, but would do so again.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear David,It was an honor to welcome you to The Cassara Carlsbad Tapestry Collection by Hilton, and we are delighted you enjoyed your stay and our amazing staff. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. On behalf of our entire team, it was a pleasure having you, and we look forward to welcoming you back again.

2/10 Horrible

Miguel

Séjour de 1 nuit en avril 2024

10/10 Excellent

Taylr

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a wonderful stay. Only issue was with the extremely loud people above us. The walls and floors are thin. The noise was crazy.
Séjour de 2 nuits en avril 2024
Réponse de jaci le 3 avr. 2024
Hello Thank you for taking your time to reply, we do apologize for the noise you experienced

4/10 Médiocre

Jasmine

Séjour de 1 nuit en mars 2024
Réponse de jaci le 22 avr. 2024
Thank you taking the time to write a review .

2/10 Horrible

maritza

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Could hardly sleep with all the noise going on upstairs and around the hotel. Bathroom was not clean, sheets had stains
Séjour de 1 nuit en mars 2024
Réponse de jaci le 3 avr. 2024
I'm truly sorry to hear about your experience. Your comfort and satisfaction are of utmost importance to us, and it's disappointing to learn that we fell short of meeting your expectations. Rest assured, I've passed your feedback along to our management team so they can address the noise disturbances and cleanliness issues promptly.

6/10 Satisfaisant

Emma

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was ok, not great. One order of breakfast took like an hour.
Séjour de 1 nuit en mars 2024
Réponse de jaci le 30 mars 2024
Hello, thank you for taking the time to write a feedback. We take this review very serious and will pass it to the managers above to do our best to change things .

6/10 Satisfaisant

Yolanda

Séjour de 1 nuit en mars 2024

10/10 Excellent

Calin

Séjour de 7 nuits en mars 2024
Réponse de jaci le 15 avr. 2024
Thak you so much for taking the time to rate us!

4/10 Médiocre

Crystal

Voyage en famille
Les points faibles : Personnel et service et équipements
Room didn't look like the Expedia advertised room, 2 night stay was noisy as I was trying to relax, Also parking signage for Cassara no where in site, no luggage carts available, and the lady who checked me out had a bad attitude when not one but two customers complained back to back regarding the same issue with breakfast hours not being properly communicated and took no initiative to accommodate instead waited 45 mins for dining area to reopen for lunch at noon. Sad part is I was really looking forward to my stay here.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 26 mars 2024
Dear Crystal,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. It is with great regret that you did not have a good interaction with our team member. Rest assured, we will further investigate your concerns to seize all opportunities to better our quality of service. Thank you for choosing us to host your stay and we hope you can reconsider staying with us next time for a much more quality stay.

10/10 Excellent

Greg, Long Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The neighboring Karl Strauss brewery is a nice option with also the outlets and Legoland and Flower gardens neighboring the property.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 23 mars 2024
Dear Greg, Thank you for being our guest at The Cassara Carlsbad, Tapestry Collection by Hilton and sharing your review. We're delighted to hear you took full advantage of our superb location and visited all the local attractions, such as Legoland and the outlets, during your stay. Your five-star rating is appreciated, and we look forward to welcoming you back again soon!

10/10 Excellent

Glen, San Diego

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de jaci le 30 mars 2024
Hello thank you for your 5/5 rating!!

10/10 Excellent

Ryan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Short walk to Legoland. Very safe and quiet neighborhood. Staff was professional and helpful. Rooms were clean and comfortable.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 1 mars 2024
Dear Ryan,It brightens our day to know that you had a fantastic stay with us! Location is one of the most important aspects of a trip, so we’re glad you could enjoy all the convenience ours affords our guests. Additionally, we take great pride in providing our guests with exceptional service and impeccable accommodations, so we're thrilled this commitment was reflected in your stay. Thank you for taking the time to share your experience, and we hope to welcome you back soon!

10/10 Excellent

Laura

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an amazing property to visit Lego Land. Our kids had so much fun.
Réponse de General Manager le 27 févr. 2024
Dear Laura,It's fantastic that our proximity to Legoland was a hit with your family, and we are delighted that everyone had an outstanding time! Whenever your adventures bring you our way, we'd be thrilled to host you at The Cassara Carlsbad, Tapestry Collection by Hilton for another five-star experience!

6/10 Satisfaisant

Raminder

Parking and resort fees are high. They charge fir resort activities like snores and sundaes.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 23 févr. 2024
Dear Raminder,While we thank you for being our guest and sharing your feedback, we are sorry you had a couple of disappointments. Please know that most full-service hotels charge for resort fees and parking in this market and we are competitively priced. We hope that otherwise, you enjoyed your stay and our wonderful accommodations. It would be a pleasure to welcome you back again soon.

2/10 Horrible

José Rubén Cota

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Racismo
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 20 févr. 2024
Dear José,We're deeply concerned to hear about any incidents of this nature. Such allegations are taken very seriously, and we are committed to fostering a welcoming and inclusive environment for all guests. Please reach out to us offline so that we can discuss this matter further.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A must!
Always a great stay at Cassara!
Séjour de 1 nuit en février 2024
Réponse de General Manager le 15 févr. 2024
Dear Sandra,Thank you for once again choosing The Cassara Carlsbad, Tapestry Collection by Hilton, we're pleased that you enjoyed another exceptional experience! Rest assured, we'll share your five-star rating with our team, and we look forward to welcoming you back in the future for another fantastic visit; until next time!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de jaci le 30 mars 2024
Hello thank you for the 5/5 rating!!

10/10 Excellent

Victor

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shaquille (front desk) was super nice.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 4 févr. 2024
Dear Victor,Thank you for your great review and perfect rating! At The Cassara Carlsbad, Tapestry Collection by Hilton, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Shaquille to give him the recognition that he deserves. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Dan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great friendly staff, clean rooms
Séjour de 1 nuit en février 2024
Réponse de General Manager le 4 févr. 2024
Dear Dan,It is wonderful to know that you had an excellent experience with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and immaculate accommodations hit the mark for you. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely hotel!

10/10 Excellent

Lydia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Superb staff. Great location. Gorgeous sunset views. Quiet room.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 4 févr. 2024
Dear Lydia,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for your perfect rating and kind words about our hospitable team, peaceful atmosphere, and stunning views. Hopefully, you took full advantage of our convenient location! Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 Excellent

Reatta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Stani

Séjour de 1 nuit en janvier 2024
Réponse de jaci le 30 mars 2024
Hello, thank you for your rating we hope to stive for a 5/5 on your next stay!

10/10 Excellent

Marty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de John - Ops Manager le 29 janv. 2024
Thanks for the five stars! We're happy you enjoyed your stay and hope to see you again soon.

6/10 Satisfaisant

Bradley

Voyage en couple
Séjour de 2 nuits en janvier 2024
Réponse de John - Ops Manager le 23 janv. 2024
We apologize that we did not reach expectations. We will be sure to reflect with our team in order to improve our product and hospitality services.

6/10 Satisfaisant

Marco

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My suggestion, a microwave in the room will be very helpful and an extra light in the bathroom.
Séjour de 2 nuits en janvier 2024
Réponse de John - Ops Manager le 23 janv. 2024
Thank you for the review, we will be sure ot relay in the info back to housekeeping to help improve our product and services

8/10 Bien

Jose

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Everything was excellent! It was great be able to walk to Legoland! The heated pool was was awesome! The only two negatives were that the recreation/activity room and Arcade were not funtional for my kids. The pool 🎱 balls were all missing and table not operable and the air hockey puck was missing. My kids were disappointed. Staff tryed their best to find the missing supplies, but no luck.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 17 janv. 2024
Dear Jose,Thank you for your review. We're delighted our fabulous location suited your needs well, and we appreciate you mentioning our proximity to Legoland. Receiving recognition for our relaxing pool and dedicated team is always welcome as well. Your feedback regarding how your stay could have been better will be shared internally to ensure any necessary adjustments or replacements are made promptly. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The upstairs room made so much noise I called the front desk but they didn’t do anything to help the situation.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 12 janv. 2024
Dear Kimberly,Thank you so much for the high rating. That being said, we apologize for any noise issues and for any disappointment in how this situation was handled. We'll be sure to discuss your feedback internally and make improvements where necessary. We hope you will consider giving us another chance soon.

4/10 Médiocre

Fabiola

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
I was surprised with the set-up of this Hilton property and more disappointed with their service. The property is split up with a timeshare property, which is ok, but not what I was expecting out of a Hilton property. The only nice part of the hotel is their lobby, which is what they show online, the rooms and everything else is subpar to a Hilton property. The check-in service was ok, no friendly check-in, is everything ok? will you be needing anything else during your stay? The following morning, their gardener decides to use the leaf blower at 645am right in front of our balcony. Why schedule landscaping services that early at a hotel, the week between Christmas and New Year is beyond me, but when I called the front desk he seemed bothered that I called to tell him and then proceeded to say he would try to get a hold of him, mind you my room was steps away from the front desk. The leaf blower did not stop until past 730am. Definitely wouldn't book this hotel again, despite it having a great location in Carlsbad and great view.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 12 janv. 2024
Dear Fabiola,Thank you for your review. We are disappointed to find that your experience fell short of expectations. Your feedback will be shared with our internal team to ensure our high standards of hospitality are being met. On a positive note, we appreciate you mentioning our stunning views, and we hope you took full advantage of the convenience our great location affords our guests. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Brittney B. le 4 janv. 2024
Thank you for the stellar 5/5 review! We're delighted you had a wonderful experience. Can't wait to host you again!

10/10 Excellent

Heather

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I thought this hotel was very nice. The staff was very friendly and helpful. The restaurant right next to the hotel had very good service and good food. Overall my husband and I had a pleasant stay.
Séjour de 1 nuit en décembre 2023
Réponse de Brittney B. le 4 janv. 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciated our friendly staff and the nearby restaurant. Hope to welcome you back soon!

10/10 Excellent

Haifeng

Séjour de 1 nuit en décembre 2023
Réponse de John - Ops Manager le 23 janv. 2024
Thanks for the 5 out of 5!

10/10 Excellent

Kevin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de jaci le 30 mars 2024
Hello thank you for the 5/5 rating!!!

10/10 Excellent

YANYI

Séjour de 2 nuits en décembre 2023
Réponse de Brittney B. le 4 janv. 2024
Thank you for the fantastic 5/5 review! We're thrilled you enjoyed your stay. Looking forward to welcoming you back soon!

8/10 Bien

Katharine

Les points forts : Propreté, personnel et service, confort de la chambre
Christmas Eve
Our room was okay, but the bathroom sink was stopped up and drained very slowly.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 27 déc. 2023
Dear Katharine,Thank you for choosing our hotel for your recent holiday visit to Carlsbad. We're glad you enjoyed your stay with us. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations. Please allow us to host you again at The Cassara Carlsbad, Tapestry Collection by Hilton.

8/10 Bien

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Bien en general
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 27 déc. 2023
Dear Sandra,Thank you for sharing your experience, and we're glad you enjoyed your overall stay at The Cassara Carlsbad, Tapestry Collection by Hilton. Hosting your visit was a pleasure, and we look forward to welcoming you back down the line for an even better time.

10/10 Excellent

Melissa

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed the family pool and view.want to go back when the flower field is blooming. Perfect stay for our legoland trip.
Réponse de General Manager le 20 févr. 2024
Thank you for your five-star rating! We're thrilled you enjoyed our convenient location and look forward to welcoming you back in the future.

8/10 Bien

Hazel

Séjour de 2 nuits en décembre 2023
Réponse de Brittney B. le 4 janv. 2024
Thank you for your review! We appreciate your feedback and will continue working to make your next stay even better..

10/10 Excellent

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and staff! View is incredible and nice to have a lap pool, jacuzzi and fire pits! Comfortable rooms and very relaxing! Free shuttle for a 5 mile radius to shop or dine! Loved our stay
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 18 déc. 2023
Dear Nancy,It was such a pleasure having you as our guest! We're thrilled our hospitable team left a memorable impression on you, and we appreciate your kind words about our excellent amenities and comfortable accommodations. Additionally, we're so pleased you had the chance to utilize our convenient shuttle service! Thank you for your kind words, and please allow us another opportunity to welcome you back to our lovely property.

8/10 Bien

Harell

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Brittney B. le 4 janv. 2024
Thank you for sharing your feedback! We appreciate your input and hope to exceed your expectations on your next visit.

8/10 Bien

SEUNG WOO

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en décembre 2023
Réponse de Brittney B. le 4 janv. 2024
Thank you for your feedback! We're glad you had a positive experience. We'll use your input to make your next stay even better.

10/10 Excellent

Jinah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Brittney B. le 4 janv. 2024
Thank you for your glowing 10/10 review! We're delighted to hear you had a wonderful stay. Looking forward to welcoming you back soon!