Piscine extérieure, parasols de plage, chaises longues
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Avis sur Sheraton Carlsbad Resort & Spa

4 out of 5
Sheraton Carlsbad Resort & Spa
5420 Grand Pacific Drive, Carlsbad, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 533 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 240 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 77 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 1002." "

9,0/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et confort de la chambre
Séjour de 3 nuits en décembre 2019
Réponse de Elizabeth G le 7 janv. 2020
Thank you for rating your stay at the Sheraton Carlsbad Resort & Spa. We're disappointed to see you did not have a perfect stay. We welcome any feedback you may have for us to improve and we hope to host you again soon. Kind Regards, Elizabeth Guzman Marketing Coordinator

10/10 Excellent

Tamara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Carolina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Sheraton Carlsbad resort and spa did not disappoint. Everything was wonderful. The staff was amazing especially Taryn. She went above and beyond to make sure my family was happy. I will definitely book a stay here again my next time in Carlsbad.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 3 mai 2024
Dear Melissa,It is wonderful to know that you had an excellent experience with us at Sheraton Carlsbad Resort & Spa! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. You can be sure we'll share your compliments with Taryn! Thank you for your glowing review, and we look forward to welcoming you and your family back soon.

10/10 Excellent

Jonathan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We can’t say enough about how great this hotel is. From location to the customer service at check in it’s all around a 10. The pool is awesome with a beach style walk up, 4.5 feet max so our boys can reach and we feel safe letting them swim. Wish the waterslide stayed open longer but no biggie The 2 queen rooms are very spacious the property is beautiful. Awesome family hotel we love it Family of 4 kids age 7 & 10
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Jonathan,We're delighted you enjoyed your stay at Sheraton Carlsbad Resort & Spa! It's great to know that our family-friendly pool, helpful staff, and convenient location worked well for your trip. Please come see us again during your next vacation.

8/10 Bien

Adrianna

Voyage en famille avec de jeunes enfants
Rooms alittle out dated some lights in room didn’t work
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Dear Adrianna,Thank you for providing a review of Sheraton Carlsbad Resort & Spa. Your feedback regarding the outdated feel of the room and the malfunctioning lights is appreciated. Having a comfortable and well-maintained environment is an important aspect, and this will be reviewed by the appropriate teams. We look forward to you staying with us again.

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place is clean and staff are very helpful. Restaurant is Conveniently located close to the lobby. Pool is nice and easily accessible. We’ll definitely consider this hotel for our next visit.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 17 avr. 2024
Dear Melissa,Thank you for your kind words and highlighting our attention to cleanliness and the hospitality of our team. We're also thrilled you found our restaurant's location convenient and enjoyed our easily accessible pool. We can't wait to welcome you back to Sheraton Carlsbad Resort & Spa for another enjoyable visit.

10/10 Excellent

Diana, Los Angeles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great location. Walking distance from Legoland.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Diana,Thank you for choosing Sheraton Carlsbad Resort & Spa! We're glad our proximity to Legoland was ideal for your trip, and we invite you to stay with us again should you be back in the area.

10/10 Excellent

Muntadher

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice property and walking distance from lego land
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Thank you for your great review and perfect rating! We are thrilled our fantastic location suited your needs well, and we appreciate you mentioning its proximity to Legoland. It was truly a pleasure having you here, and we hope you return soon.

10/10 Excellent

Priya

Séjour de 2 nuits en avril 2024

10/10 Excellent

Yoko

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great for walking to Legoland. Rooms were nice.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 7 avr. 2024
Dear Yoko,Thank you for sharing your experience at Sheraton Carlsbad Resort & Spa! We're delighted you found our location convenient for visiting Legoland and enjoyed our pleasant accommodations. We look forward to welcoming you back for another delightful stay!

10/10 Excellent

Geoffrey

Séjour de 2 nuits en mars 2024

10/10 Excellent

victoria, encino

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

William

Séjour de 3 nuits en mars 2024

10/10 Excellent

Rachel

Séjour de 1 nuit en mars 2024

10/10 Excellent

Tresa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front desk guy was great. I can’t believe I forgot his name. Nice dressed black gentleman. So nice and did three things at once and was never flustered. The bar was good. Not quiet, kids running loud, and all next to seaworld. Room good. Balcony good. Spa was great at the other hotel. Very good. Living room was in between the king bed no door with balcony, then the room with twins beds had a door. Clean. Nice to walk around property. Food is close by.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 12 mars 2024
Dear Tresa,Thank you for choosing Sheraton Carlsbad Resort & Spa and for sharing your kind feedback. We are delighted you found so much to enjoy about your stay including our awesome staff, wonderful location, and great room and balcony. We look forward to welcoming you back for another great getaway.

2/10 Horrible

jakob

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nothing
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 6 mars 2024
Dear Jakob,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to make improvements for the future, please feel free to reach out to us offline.

10/10 Excellent

Mayra

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very much enjoyed our stay at The Sheraton at Carlsbad. The facility was beautiful and very welcoming. Jonny at the front desk was friendly, helpful and did everything possible to ensure we had a great time. Would definitely stay here again.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 6 mars 2024
Dear Mayra,It's fantastic to hear you enjoyed your stay at Sheraton Carlsbad Resort & Spa, especially with our beautiful facilities and welcoming atmosphere. Jonny's friendly and helpful service at the front desk is exactly what we strive for, and we're thrilled he played a significant role in making your stay great. We look forward to welcoming you back for another memorable visit.

10/10 Excellent

Maricruz

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing stay
Séjour de 1 nuit en février 2024
Réponse de General Manager le 29 févr. 2024
Dear Maricruz,Thank you so much for choosing to stay with us at Sheraton Carlsbad Resort & Spa. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Bien

ANI, Woodland Hills

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Jason

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the hotel. Only issue is that the address stated sends you to the Westin. Not an inconvenience, but I’m sure others would be irritated after traveling all day.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 28 févr. 2024
Dear Jason,Thank you for being our guest and sharing your feedback. We are delighted to know you had an enjoyable stay at Sheraton Carlsbad Resort & Spa. Your feedback about the directions is also appreciated and will be reviewed internally. We hope to have the pleasure of welcoming you back again soon.

4/10 Médiocre

Jason

Séjour de 1 nuit en février 2024

8/10 Bien

Nicolle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Barry, Newport Coast

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pillows
Séjour de 1 nuit en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Barry,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant, and we appreciate your feedback about the pillows. Should you be in the area again, please come back to see us.

10/10 Excellent

Desiree

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

10/10 Excellent

Rita

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the hotel and beautiful views.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 27 janv. 2024
Dear Rita,It was a pleasure having you stay with us at Sheraton Carlsbad Resort & Spa. We are glad you enjoyed our beautiful views! Thanks for your review, and we cannot wait to see you again soon.

10/10 Excellent

Joanne

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a nice and family friendly place. The staff were friendly and courteous. We enjoyed our stay
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 12 janv. 2024
Dear Joanne,It was our pleasure to provide you with family-friendly accommodations. We're glad you felt welcome while you were here, and we look forward to seeing you again at Sheraton Carlsbad Resort & Spa!

6/10 Satisfaisant

Marja

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Reggie

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel. Less than 2 miles away from Lego Land. Parking is pretty easy. Not sure about the weekend.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 8 janv. 2024
Dear Reggie,Thank you for the lovely review of your recent stay at Sheraton Carlsbad Resort & Spa. It's wonderful to know that you enjoyed our hotel, the ease of parking, and our proximity to attractions. We would be delighted to host you again the next time you're in Carlsbad.

10/10 Excellent

Dennis

Voyage en famille avec de jeunes enfants
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you're in Carlsbad for Legoland and other attractions, this is the perfect spot. Super clean, luxury resort feel with big rooms. Most importantly, supportive and professional staff.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 8 janv. 2024
Dear Martin,Thanks so much for this stellar review of Sheraton Carlsbad Resort & Spa! We sincerely appreciate all your kind compliments. It was a pleasure to have you here, and we look forward to your next visit.

8/10 Bien

Alyssa

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stay was great but the food service was very slow. Our breakfast order never came after waiting 1.5 hours
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 8 janv. 2024
Dear Alyssa,Thank you for taking the time to review your recent experience. While we're pleased to find that you enjoyed your overall stay, we regret that our breakfast service fell short of expectations. Your feedback will be shared internally, and the necessary adjustments will be made promptly. It was a pleasure having you here, and we hope you return soon for an improved experience.

10/10 Excellent

Grace

Séjour de 3 nuits en décembre 2023

4/10 Médiocre

MICHELLE, Los Angeles

Voyage en famille
Les points faibles : Équipements
Nice place, but sad that I was upcharged for parking my family car while on a family vacation. Whatever.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 23 déc. 2023
Dear Michelle,We are happy to know you liked our accommodations! Regarding our parking fee, we regret that you were unaware. This is noted under "Hotel Policies" on our page. Nevertheless, thank you for your feedback, and we hope you had a great trip overall.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I was very satisfied with the whole experience, the stay was very easy-going with everything to accommodate my needs already at the facility.
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 23 déc. 2023
It was a pleasure to host you at Sheraton Carlsbad Resort & Spa. Our team is always delighted when our guests take a moment to share their experiences! Thank you for the positive feedback, and we'll see you again soon.

4/10 Médiocre

Srikanth

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Jason

Séjour de 1 nuit en décembre 2023

10/10 Excellent

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool, dining and king suite fantastic for family.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 6 déc. 2023
Dear John,It brightens our day to know that you had a fantastic experience with us. Thank you so much for your kind words about our excellent amenities and family-friendly accommodations. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Karla

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Peace and clean
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 29 nov. 2023
Dear Karla,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for highlighting our tranquil atmosphere and the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Lorraine

Les points forts : Infrastructures et conditions de l’hébergement
It’s a very lovely property. Lots of amenities and good pool area for children and lifts for handicapped to get into pool and spa. The only problem was lack of soundproofing between rooms. I was awakened at 12:30am by people coming into the next room. Excessive resort fee $25/day plus expensive room.
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 29 nov. 2023
Dear Lorraine, Thank you for your review. It was wonderful having you stay with us recently, and we appreciate you highlighting our family-friendly amenities and atmosphere. Please know that our resort fee includes beach loungers and towels, access to our fitness center, shuttle service, and internet access, among other things. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving our guest experience in this respect. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Lost and had to pay to park my own truck.
Parking and room location is a nightmare. Also charged me $35 to self-park. Avoid.
Séjour de 1 nuit en novembre 2023
Réponse de General Manager le 29 nov. 2023
Thank you for offering feedback about your recent stay at our hotel. We're sorry you were disappointed with your experience. Your comments are important to us, and we'll use them as we continuously work to improve our patrons' time with us. Kind regards.

8/10 Bien

Dariana

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Darryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really like how clean it was the service that I received was excellent and I really enjoyed being there
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 15 nov. 2023
Dear Darryl,We really enjoyed having you! Our housekeeping team will be proud you appreciated their diligence, and we are glad our hospitality made for an unforgettable experience. Allow us to host you again at Sheraton Carlsbad Resort & Spa!

10/10 Excellent

Harold

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
all good
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 14 nov. 2023
Dear Harold, Thank you for being our guest at Sheraton Carlsbad Resort & Spa and for the perfect rating. When you stay with us, you can always trust you'll have a memorable and relaxing visit. The next time you're looking for an enjoyable getaway in the sun, we hope you'll think of us!

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Just OK
It was just OK. The bed was comfortable & clean. The room was dated and lacking with small amenities like makeup mirror, individual shampoos and soap! You have to request housekeeping and they charge nightly for parking on the premise and of course, the resort fees these hotels tack on. This was a business trip so we did not utilize any of the hotel resort amenities. We probably not choose this hotel again.
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 10 nov. 2023
Thank you for taking the time to share your comments with us. First off, we are glad to know that you appreciated our comfortable and clean beds. However, we will certainly take your concerns regarding the room amenities into consideration. We strive to make our housekeeping and parking policies clear so that our guests know what to expect, and we will certainly review your concerns on these matters. Thank you, and we hope to have the opportunity to host you again in the future so that we can show you a fuller experience.

10/10 Excellent

James, Oceanside

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a wonderful stay.
Réponse de General Manager le 8 nov. 2023
Dear James,Thank you for the outstanding review of your recent stay at Sheraton Carlsbad Resort & Spa. We're glad you had a wonderful time with us. It would be our pleasure to host you again in Carlsbad, so come back soon!

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved how clean our room was. Easy parking and nice to walk to Legoland
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 1 nov. 2023
Dear Melissa,Thank you for sharing your comments with us. We are happy to know that you enjoyed your overall visit and appreciated our clean accommodations, easy parking, and convenient location. It was a pleasure serving you, and we hope to see you again soon!

10/10 Excellent

Sara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 3 nuits en septembre 2023
Réponse de General Manager le 5 oct. 2023
Dear Sara,We're glad you had a five-star experience at Sheraton Carlsbad Resort & Spa! Your insights and review are greatly appreciated, and we look forward to welcoming you back again!

8/10 Bien

Patricia, Hacienda Heights

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023