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Avis sur MarBrisa Carlsbad Resort

3.5 out of 5
MarBrisa Carlsbad Resort
1594 MarBrisa Circle, Carlsbad, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 362 avis sur 593." "
Note des voyageurs de 8 (Bien), d’après 122 avis sur 593." "
Note des voyageurs de 6 (Satisfaisant), d’après 59 avis sur 593." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 593." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 593." "

9,0/10

Propreté

8,8/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Cullen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved it
Séjour de 2 nuits en mai 2024
Réponse de Katie B le 12 mai 2024
Thank you for choosing to stay with us here at MarBrisa! We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guests’ expectations. Thank you again, we hope to earn another 5 from you in the near future!

10/10 Excellent

Nathan, Corona

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
loved everything
Séjour de 1 nuit en mai 2024
Réponse de Katie Becerra le 12 mai 2024
Thank you for choosing to stay with us here at MarBrisa! We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guests’ expectations. Thank you again, we hope to earn another 5 from you in the near future!

2/10 Horrible

Kimberly

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Katie Becerra le 14 mai 2024
Thank you for your feedback! I would like to apologize for the inconveniences you experienced during your stay. We strive to provide exceptional service and accommodations and are disappointed that we fell short of your expectations this time around. Should you return, please feel free to contact the resort directly. It would be our pleasure to assist with room preference or any special requests you may have to ensure a flawless return stay. Thank you for staying with us, and we hope to earn the opportunity to serve you again!

10/10 Excellent

xinye

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly reminder to leave your luggage in your car while you are checking in, your room might not be in the main building. Great property!
Séjour de 1 nuit en mai 2024
Réponse de Katie Becerra le 3 mai 2024
Thank you for choosing to stay with us here at MarBrisa! We appreciate the wonderful feedback and advice you have provided us and our future guests as we are always thrilled to meet our owners and guests’ expectations. Thank you again, we hope to earn another 5 from you in the near future!

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice resort
Séjour de 3 nuits en avril 2024
Réponse de Katie B le 1 mai 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

OMAR, TLALNEPANTLA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Legoland and San Diego. Parking should be included in the cost of reservation.
Séjour de 4 nuits en avril 2024
Réponse de Katie Becerra le 13 avr. 2024
Thank you for your feedback! I would like to apologize for the inconveniences you experienced during your stay. Thank you for addressing all the suggestions and feedback you provided in your survey and it will certainly be brought to the attention of our Management Team for sure. If you have any other concerns or suggestions you like to address in the near future, please do not hesitate to reach out to me. We hope to see you again soon and give us another chance for a better vacation experience.

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the property.
Séjour de 4 nuits en mars 2024
Réponse de Katie Becerra le 7 avr. 2024
We are so happy you enjoyed our property, we hope to see you back soon!

10/10 Excellent

Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All around great experience
Séjour de 6 nuits en mars 2024
Réponse de Katie Becerra le 7 avr. 2024
We are so happy you enjoyed your stay here! We hope to see you back soon!

10/10 Excellent

Emily

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful! We loved the pool area and staff were always friendly and welcoming. My only criticism is the bed was very hard. Excellent proximity to Legoland, with walking path and short drive to beach. We appreciate the full kitchen too. Great for families with kids!
Séjour de 3 nuits en mars 2024
Réponse de Andrew le 24 mars 2024
Thank you for your feedback. I am so glad you enjoyed the pool area and enjoyed our great friendly staff. I will certainly provide feedback about the bed issue to our maintenance and housekeeping departments. We look to forward to seeing you again in the near future

10/10 Excellent

Tatyana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked everything, loved it for being a quiet place to stay. Resort level amenities, gorgeous pools and grounds. Location worked perfectly to explore attractions around. Still puzzled why there were no bathroom fans installed, maybe just the unit we stayed in, but other than that great stay.
Séjour de 4 nuits en mars 2024
Réponse de Andrew le 18 mars 2024
Thank you for the feedback that you have provided to us and we hope to see you again in the near future

10/10 Excellent

Saraid

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Andrew le 11 mars 2024
Thank you for staying with us at MarBrisa and we look forward to your next visit with us

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Andrew le 11 févr. 2024
Thank you for staying with us at the Hilton MarBrisa. We hope to see you again in the near future

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great trip.
Séjour de 2 nuits en janvier 2024
Réponse de Andrew le 30 janv. 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Veronica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We checked in at 6pm and there was only one staff member checking in guests. We had to wait a good while before they called someone else to come and assist.
Séjour de 1 nuit en janvier 2024
Réponse de Andrew le 29 janv. 2024
Thank you for your feedback. We will for sure take this as a learning opportunity and provide more staffing at the Front desk to provide more efficient customer service. We hope to see you again in the near future

10/10 Excellent

Brooke

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had such a great experience! My kids didn’t want to leave the pools. Everything was clean and everyone was so friendly. Will definitely be staying here again!!
Séjour de 3 nuits en janvier 2024
Réponse de Andrew le 28 janv. 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Joseph, Riverside

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our family enjoyed our time at the resort. It was convenient because there is a walkway to Legoland. I highly recommend it if you are staying here with family.
Séjour de 2 nuits en janvier 2024
Réponse de Andrew le 26 janv. 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

8/10 Bien

Amalia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Andrew le 27 janv. 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Joshua

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Andrew le 25 janv. 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Aaron

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great property
Very nice property to stay at. Close to legoland.
Séjour de 2 nuits en janvier 2024
Réponse de andrew le 15 janv. 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Destiny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Andrew le 15 janv. 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

8/10 Bien

carol

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay but could use an update
Séjour de 1 nuit en janvier 2024
Réponse de Andrew le 15 janv. 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the feedback you have provided us and we look forward to your next stay with us

10/10 Excellent

Patrick

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Coffee pot dirty and shower gel empty, housekeeping must have forgotten. Nice place though. Great location.
Séjour de 1 nuit en janvier 2024
Réponse de Andrew le 15 janv. 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the feedback you have provided us and we look forward to your next stay with us

4/10 Médiocre

Bonnie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service
Not worth the money.
Séjour de 1 nuit en décembre 2023
Réponse de Andrew le 5 janv. 2024
Thank you for sharing this feedback with us. I am sorry that your experience with staying at our property was not what you expected it to be. Please feel free to reach out to us to discuss this further. We hope to serve you again in the near future

8/10 Bien

Claire

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The access to Legoland is awesome convenient! We didn’t take advantage of the playground or pool as it was a short stay but the hot tub was good. One BR suite was quiet and comfortable.
Séjour de 1 nuit en décembre 2023
Réponse de Andrew le 30 déc. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Alexander

Voyage en couple
Les points forts : Équipements
LOVED the pool area!
Séjour de 2 nuits en décembre 2023
Réponse de Andrew le 11 déc. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Victor

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access to Legoland!
Séjour de 2 nuits en décembre 2023
Réponse de Team Marbrisa le 5 déc. 2023
Thank you for your feedback. We hope you enjoyed your stay!

10/10 Excellent

Trevor, Hinton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool was an amazing space to spend time at and facilities were super clean.
Séjour de 5 nuits en novembre 2023
Réponse de Andrew le 30 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Sam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect visit!
Séjour de 4 nuits en novembre 2023
Réponse de Andrew le 29 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

4/10 Médiocre

Brian

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
This trip was a bit of a letdown. We have stayed at this property each year for the past four years. During our most recent trip on November 25, 2023. We were placed in Villa 80, away from the main hotel and pool community areas. We had to walk back-and-forth to the main lobby to handle check in and check out, and there were no restaurants or eating options on our side of the property. We are also placed by several families with very small children and newborn babies in the home. We called and stated to the staff that we were awoken on Saturday morning at 5 AM and also Sunday morning at 5 AM by children running around crying and the hotel didn’t do anything to assist us. We will look into other adult friendly options moving forward.
Séjour de 2 nuits en novembre 2023
Réponse de Andrew le 29 nov. 2023
Thank you for your feedback! I would like to apologize for the inconveniences you experienced during your stay. We strive to provide exceptional service and accommodations and are disappointed that we fell short of your expectations this time around. We hope to see you again soon and give us another chance for a better vacation experience.

10/10 Excellent

canson

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s extremely well kept vacationing property with private entrance into Legoland. A perfect place to be in this neighborhood
Séjour de 1 nuit en novembre 2023
Réponse de Andrew le 29 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Ramlan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean room and friendly staff, perfect for family vacation
Séjour de 1 nuit en novembre 2023
Réponse de Andrew le 29 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

canson

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is a big studio unit with parking just right outside. It’s managed well and it has a private entrance into Legoland
Séjour de 1 nuit en novembre 2023
Réponse de Andrew le 29 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

8/10 Bien

Vincent

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Front desk isn’t doing the job properly
Réponse de Andrew le 24 nov. 2023
I am so sorry about your experience with the Front Desk team. We will certainly take this feedback as a learning experience and address this feedback with our Front Desk operations team. We hope to serve you again in the near future

10/10 Excellent

Claudia

Séjour de 1 nuit en novembre 2023
Réponse de Andrew le 11 déc. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

6/10 Satisfaisant

Melissa

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Team Marbrisa le 21 nov. 2023
Thank you for your feedback.

6/10 Satisfaisant

Lisa

Séjour de 4 nuits en novembre 2023
Réponse de Andrew le 9 déc. 2023
Thank you for staying at the Hilton MarBrisa. Please provide us any feedback in regards to your stay and we hope to serve you again in the near future

10/10 Excellent

Scott

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Andrew le 17 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Scott

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Andrew le 16 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Moises

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en novembre 2023
Réponse de Andrew le 16 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Randi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We LOVED this place! It was super nice and clean. Very quiet and cozy/comfortable. And the private entrance into Legoland was great! We would love to come back and stay again
Séjour de 2 nuits en novembre 2023
Réponse de Andrew le 16 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

6/10 Satisfaisant

Rachel

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en novembre 2023
Réponse de Andrew le 16 nov. 2023
Thank you for staying with us at MarBrisa ; We hope to serve again in the near future and earn the opportunity to serve you again

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Andrew le 9 nov. 2023
Thank you for staying with us. We look forward to seeing you again real soon.

6/10 Satisfaisant

Angie

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Awesome room, poor service.
The check in process was truly crazy as it was around 200-230, ling check in line, room not ready and the visa machine was not working, do they wanted me to write out my visa number on a paper to be stored. Had to b FB one back and wait again in a long line (1/2) to pick up room keys. The room was like a new apartment, housekeeping left the towels in the middle of the floor in a plastic bag and did not even take the trash. They took the tip however. They texted st 630 am saying the internet was out, i asked them not to text at 630, they apologized as then then proceeded to text again. I cheCked out
Séjour de 5 nuits en octobre 2023
Réponse de Andrew le 8 nov. 2023
Thank you for your feedback! I would like to apologize for the inconveniences you experienced during your stay. Thank you for addressing all the suggestions and feedback you provided in your survey and it will certainly be brought to the attention of our Management Team for sure. If you have any other concerns or suggestions you like to address in the near future, please do not hesitate to reach out to the front desk. We hope to see you again soon and give us another chance for a better vacation experience.

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Andrew le 8 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Clint

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Andrew le 8 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

MJoyce

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was impecable. Everyone we have encountered have been nothing but pleasant. We have nothing negative to say about the room and amenities. We wish we could have stayed longer.
Séjour de 1 nuit en novembre 2023
Réponse de Andrew le 4 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Adrian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Andrew le 4 nov. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

6/10 Satisfaisant

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great bed huge room but the 10 am checkout time and if you were late its 100.00 an hour! I could not park near my unit, and I had to pay for parking. I'll never do a 1 night there because of the checkout time.
Séjour de 1 nuit en octobre 2023
Réponse de Andrew le 4 nov. 2023
I do apologize about the 10am checkout time. Since we are a timeshare property, we operate differently from a Hilton Hotel experience. We do have an 11am late checkout based on availability. We do hope you consider returning to the property to give us another chance

10/10 Excellent

kar li

Séjour de 1 nuit en octobre 2023
Réponse de Andrew le 13 nov. 2023
Thank you for staying with us. We are glad you had a fantastic stay with us. We hope to see you again in the near future

10/10 Excellent

Pedro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Andrew le 16 oct. 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us