Avis
8,4
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
12 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en octobre 2023
Réponse de Lisa H le 4 nov. 2023
Dear Jean-Philippe,Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient and hope that you were able to explore the area in its entirety. If not, you can visit us again and we will be happy to share with you the must-visit attractions as well as some hidden treasures in the area.Yours Sincerely,Lisa HufkieFront Office Manager
8/10 Bien
Voyageur vérifié
9 déc. 2017
Les points forts : Propreté et confort de la chambre
Overpriced for the quality
Voyageur vérifié
Séjour de 3 nuits en décembre 2017
Réponse de Lisa Hufkie ~ Front Office Manager le 7 janv. 2018
Dear Guest,
We appreciate you taking the time to provide us with your detailed feedback. I am sorry to hear that your stay at the hotel was not up to par, please note that your concerns have been raised with the relevant management. Despite this, we hope to be able to welcome you back on a return visit to Cape Town.
Yours Sincerely,
8/10 Bien
Herve
11 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Herve
Séjour de 1 nuit en août 2017
Dear Valued Guest
Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later.
Muneeb Eksteen
Guest Relations Department
8/10 Bien
veronique
16 mai 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hôtel bien placé et propre
veronique
8/10 Bien
Dounia, Paris
12 févr. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel!!!
Dounia
4/10 Médiocre
Costas, Lunumbashi
16 janv. 2015
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Trop
Costas
10/10 Excellent
Mareuse, Île de la Reunion
27 avr. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emplacement idéal, calme.
Mareuse
6/10 Satisfaisant
VALERIE, FRANCE
15 oct. 2013
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Un sentiment partagé pour cet hôtel
VALERIE
6/10 Satisfaisant
Voyageur vérifié
9 août 2013
Les points forts : Propreté et personnel et service
Voyageur vérifié
10/10 Excellent
Annie, Paris
12 oct. 2009
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel a recommender
Annie
8/10 Bien
Sanae
17 mai 2024
Les points forts : Personnel et service
Sanae
Séjour de 2 nuits en mai 2024
Réponse de Asanda le 20 mai 2024
Good day.Thank you so much for taking the time give us a review.We are very happy to hear that you had an enjoyable stay with us.We hoping that we will check you back in in the near future.Best regards.Asanda QamaranaDuty Manager
10/10 Excellent
David
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 4 nuits en avril 2024
Réponse de Munty le 14 mai 2024
Dear David,Thank you for the excellent review.We are thrilled that you enjoyed your stay.Best regards,Muntasar Jassiem.Front Office Manager
8/10 Bien
Alex
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 3 nuits en avril 2024
Réponse de Munty le 8 mai 2024
Dear Alex,Thank you for taking the time to post a review.With regards the non service at the bar, I do apologize and have brought this to the attention of the relevant head of department. We will take this as a training opportunity to improve.Hoping to welcome you back in the future.Best regards.Muntasar Jassiem.Front Office Manager.
10/10 Excellent
Darren, Singapore
10 avr. 2024
Les points forts : Propreté
Darren
Séjour de 2 nuits en avril 2024
Réponse de Munty le 14 avr. 2024
Dear Darren,Thank you for taking the time to rate us.We are thrilled that you enjoyed your stay and hope to welcome you back sooner than later.
10/10 Excellent
Agnieszka
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Agnieszka
Séjour de 1 nuit en avril 2024
Réponse de Munty le 6 avr. 2024
Dear Agnieszka,Thank you for making the Portswood your home away from home. We appreciate your continued support.Best regards,Muntasar Jassiem.Duty Manager.
6/10 Satisfaisant
JG Ritchie
Voyage d’affaires
15 févr. 2024
Les points forts : Confort de la chambre
Waterfront shopping easily accessible
JG Ritchie
Séjour de 3 nuits en février 2024
Réponse de Munty le 6 avr. 2024
Dear Ritchie,Thank you for taking the time to post a review. It is good advice to check when booking online if breakfast is included as there is different packages. I have informed the Housekeeping with regards the noise level. Recycling is something the hotel needs to look at in terms of rooms. Once again thank you for your valuable comments and we hope to welcome you back in the future.Best regards,Muntasar Jassiem.
10/10 Excellent
eva
20 janv. 2024
Les points forts : Infrastructures et conditions de l’hébergement
eva
Séjour de 2 nuits en janvier 2024
Réponse de Lisa H le 4 févr. 2024
Dear Eva,Thank you so much for your review and providing us with a perfect rating.We are so happy that you enjoyed your stay.Yours Sincerely,Lisa HufkieFront Office Manager
8/10 Bien
Keith Thomas
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short stay
Keith Thomas
Séjour de 3 nuits en décembre 2023
Réponse de Lisa H le 11 janv. 2024
Dear Keith,Thank you for giving us a 8/10 rating and for recommending our hotel to other travelers. We are so pleased that you enjoyed with us and we look forward to welcoming you back.Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Pieter
5 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pieter
Séjour de 1 nuit en janvier 2024
Réponse de Lisa H le 11 janv. 2024
Dear Pieter,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are so pleased that you enjoyed your stay with us. We look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager
2/10 Horrible
Vladimir
31 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vladimir
Séjour de 1 nuit en décembre 2023
Réponse de Lisa H le 1 janv. 2024
Dear Vladimir,Thank you for taking the time to provide us with your rating, however, we are sad to note that no feedback has been provided. We, at The Portswood Hotel, find all criticism helpful as it makes us aware of the areas where we need to improve. We hope that on your next stay, you will be able to provide us with this.Yours Sincerely,Lisa HufkieFront Office Manager
8/10 Bien
Grant
29 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Grant
Séjour de 1 nuit en décembre 2023
Réponse de Lisa H le 1 janv. 2024
Dear Grant,Thank you so much for taking the time to provide us with your review. I am glad to hear that overall your experience was positive, however, I am disappointed to hear that our receptionist was unwelcoming. This critical feedback will be used in training our staff. Thank you and we look forward to seeing you soon.Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Ian
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ian
Séjour de 5 nuits en décembre 2023
Réponse de Lisa H le 1 janv. 2024
Dear Ian,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
stephen
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
stephen
Séjour de 7 nuits en décembre 2023
Réponse de Lisa H le 1 janv. 2024
Dear Stephen,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Raymond
13 déc. 2023
Raymond
Séjour de 1 nuit en décembre 2023
Réponse de Lisa H le 1 janv. 2024
Dear Raymond,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
René
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
René
Séjour de 1 nuit en décembre 2023
Réponse de Lisa H le 1 janv. 2024
Dear René,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Yours Sincerely,Lisa HufkieFront Office Manager
8/10 Bien
Emma
6 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emma
Séjour de 1 nuit en décembre 2023
Réponse de Lisa H le 1 janv. 2024
Dear Emma,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Burt
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Burt
Séjour de 3 nuits en novembre 2023
Réponse de Lisa H le 26 nov. 2023
Dear Burt,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Teri
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teri
Séjour de 3 nuits en octobre 2023
Réponse de Lisa H le 4 nov. 2023
Dear Teri,Thank you so much for your feedback regarding your stay at our hotel. We are so glad that you had such a great experience and thank you also for the perfect rating. We look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Debra R, Salmon Arm
1 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Debra R
Séjour de 4 nuits en octobre 2023
Réponse de Lisa H le 4 nov. 2023
Dear Debra R,Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of the V&A Waterfront, Cape Town. We hope to welcoming you back to our hotel soon.Yours Sincerely,Lisa HufkieFront Office Manager
6/10 Satisfaisant
Voyageur vérifié
14 sept. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Just ok
Voyageur vérifié
Séjour de 3 nuits en septembre 2023
Réponse de Lisa H le 5 oct. 2023
Dear Guest,Thank you for your feedback, we appreciate your comments and please be assured that it will be shared with the team. We hope to welcome you back soon, so that we can share a more positive experience.Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Arlen
Voyage en famille
12 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arlen
Séjour de 5 nuits en septembre 2023
Réponse de Lisa H le 5 oct. 2023
Dear Arlen,Thank you for sharing your review and for choosing The Portswood Hotel as your host in Cape Town. We are so pleased that you found everything to your liking, and we look forward to welcoming you back to our hotel and beautiful city. Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Anna
Voyage en couple
5 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anna
Séjour de 3 nuits en septembre 2023
Réponse de Lisa H le 11 sept. 2023
Dear Anna,Thank you so much for choosing The Portswood Hotel and for taking the time to provide us with feedback regarding your stay. Please be assured that your "Shout Out" has been extended to Ricardo, we are all so pleased that you enjoyed your stay with us.We look forward to welcoming you back to our hotel to Cape Town.Yours Sincerely,Lisa Hufkie
8/10 Bien
Kenneth
Voyage d’affaires
3 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 6 nuits en août 2023
Réponse de Lisa H le 11 sept. 2023
Dear Kenneth,Thank you for choosing The Portswood Hotel and for taking the time to provide us with feedback regarding your stay. We are so pleased that you had a great experience and we look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa Hufkie
10/10 Excellent
Voyageur vérifié
13 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en août 2023
Réponse de Lisa H le 13 août 2023
Dear Happy Guest,Thank you so much for taking the time to provide us with your review, we are so happy that you enjoyed your stay as much as you did. Please accept our apologies for the missed breakfast, we are glad that you were able to be assisted in the dining room though. We look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager
8/10 Bien
Tania
Voyage en famille
4 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tania
Séjour de 6 nuits en juillet 2023
Réponse de Lisa H le 13 août 2023
Dear Tania,Thank you so much for rating us 8/10. We are so happy that you enjoyed your stay and we look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Laura
Voyage en couple
3 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 3 nuits en juillet 2023
Réponse de Lisa H le 13 août 2023
Dear Laura,Thank you for taking the time to provide us with your 5/5 rating. We are so happy that we exceeded your expectations on our service, food, amenities and location. We apologize for the water, unfortunately, we were doing maintenance on our boilers which resulted in that smell when opening the hot water taps. You will notice on your next visit that this smell is no longer there. We look forward welcoming you back to our hotel and beautiful city. Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Per
18 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Portswood hotell det självklara valet
Per
Séjour de 14 nuits en juillet 2023
Réponse de Lisa H le 31 juil. 2023
Dear Per,Thank you so much for this amazing review! We are so happy that you enjoyed your stay with us and we look forward to welcoming you back on your next visit to Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Hanna
8 juil. 2023
Hanna
Séjour de 5 nuits en juin 2023
Réponse de Lisa H le 17 juil. 2023
Dear Hanna,Thank you for choosing The Portswood Hotel and for taking the time to rate us. We are so pleased that you enjoyed your stay and we look forward to hosting you again.Yours SincerelyLisa HufkieFront Office Manager
10/10 Excellent
Jurie
Voyage en famille
18 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jurie
Séjour de 1 nuit en juin 2023
Réponse de Lisa H le 21 juin 2023
Dear Jurie,Thank you so much for giving us a perfect rating. We are so glad that you enjoyed your stay as much as we enjoyed having you as our guest. We look forward to welcoming you back to us.Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Jesse
18 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Jesse
Séjour de 6 nuits en juin 2023
Réponse de Lisa H le 22 juin 2023
Dear Jesse,Thank you so much for choosing The Portswood Hotel as your host in Cape Town and for the perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.We look forward to welcoming you back to our hotel on your next visit to Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager
2/10 Horrible
SHUICHI, Marina del Rey
10 juin 2023
SHUICHI
Séjour de 3 nuits en juin 2023
Réponse de Lisa H le 17 juil. 2023
Dear Shuichi,Thank you for choosing The Portswood Hotel as your host in Cape Town and for providing us with your rating. It is with great disappointment that we see that you did not enjoy your stay with us. We would like to know more, please email us so that our Hotel Manager can discuss your issues personally.Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Jonine
Voyage en couple
9 juin 2023
Les points forts : Propreté et personnel et service
Jonine
Séjour de 1 nuit en juin 2023
Réponse de Lisa H le 22 juin 2023
Dear Jonine,Thank you for choosing The Portswood Hotel and for providing us with a perfect rating. Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! Please be assured that your comment regarding carpet cleaning has been escalated to the relevant manager.We look forward to welcoming you back to our hotel and beautiful city.Yours Sincerely,Lisa HufkieFront Office Manager
8/10 Bien
Lynn
Voyage en groupe
6 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lynn
Séjour de 3 nuits en mai 2023
Réponse de Lisa H le 22 juin 2023
Dear Lynn,Thank you for choosing The Portswood Hotel and for taking the time to provide us with feedback regarding your stay. Our location and our service is definitely one of the foremost things we are very proud of about our hotel and we are saddened to hear that you were disturbed early in the morning by noise. We look forward to welcoming you back to our hotel and beautiful city.Yours Sincerely,Lisa HufkieFront Office Manager
8/10 Bien
Agnieszka
Voyage en couple
4 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Agnieszka
Séjour de 2 nuits en juin 2023
Réponse de Lisa H le 17 juil. 2023
Dear Agnieszka,Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Please be assured that we have escalated all your concerns to the relevant department heads and we look forward to welcoming you back to our hotel and Cape Town.Yours Sincerely,Lisa HufkieFront Office Manager
6/10 Satisfaisant
Kathleen
22 mai 2023
Kathleen
Séjour de 5 nuits en mai 2023
Réponse de Lisa H le 22 juin 2023
Dear Kathleen,Thank you for choosing The Portswood Hotel and providing us with your rating. We are glad to hear that overall your experience was positive, however, we would like to know in what areas we did not meet your expectations. All feedback whether good or bad is critical as it either outlines what we are doing right and in what other areas we can train our staff. We look forward to seeing you again and please don't hesitate to contact us to share more information and we will try our utmost to rectify the situation.Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Jessica
Voyage en couple
22 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en mai 2023
Réponse de Lisa H le 22 juin 2023
Dear Jessica,Thank you for choosing The Portswood Hotel as your host in Cape Town and for providing us with a perfect rating. We are so happy that you enjoyed your stay with us, and we looking forward to having you again as a guest in our hotel. Regrettably, our spa does not have an online booking service at present, however, please do not hesitate to contact us prior to arrival for a spa menu and we can assist you in the booking process.Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Derick
15 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Derick
Séjour de 1 nuit en mai 2023
Réponse de Lisa H le 22 juin 2023
Dear Derick,Thank you for choosing The Portswood Hotel as your host in Cape Town and for giving us a perfect rating. We are glad to hear that you enjoyed your stay with us and that you would recommend us to other travelers. We hope to welcome you back to the hotel in the near future.Yours Sincerely,Lisa HufkieFront Office Manager
10/10 Excellent
Tony
Voyage en couple
29 avr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tony
Séjour de 4 nuits en avril 2023
Réponse de Lisa H le 8 mai 2023
Dear Tony,Thank you so much for the perfect rating, we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back to our hotel and Cape Town, hopefully in the not too distant future.Yours Sincerely,Lisa HufkieFront Office Manager
8/10 Bien
Lize
28 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lize Nelson' s review
Lize
Séjour de 1 nuit en avril 2023
Réponse de Lisa H le 8 mai 2023
Dear Lize,Thank you so much for providing us with your feedback regarding your stay. Regrettably parking was not inclusive with your room rate as a you booked and paid for a room only rate, however, it is inexcusable that the receptionist did not advise you of this on check-in which is hotel standard. Thank you so much for bringing the roof of the basement parking to our attention, please be assured that this has been escalated to V&A Waterfront for their attention. We are happy though that despite all this, you had a pleasant stay.Yours Sincerely,Lisa Hufkie
8/10 Bien
Mark
Voyage en couple
17 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 5 nuits en avril 2023
Réponse de Lisa le 19 avr. 2023
Dear Mark,Thank you for taking the time to provide us with feedback regarding your stay. Thank you so much for the 4star rating, we are so pleased that you enjoyed your stay with us and that our rooms and location met your expectations. We look forward to welcoming you back to our hotel and Cape Town.Kind Regards,Lisa Hufkie