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Avis sur Carlton Cannes, a Regent Hotel

5 out of 5
Carlton Cannes, a Regent Hotel
58 Boulevard la Croisette, CS 40052, Cannes, Alpes-Maritimes

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 48 avis sur 61." "
Note des voyageurs de 8 (Bien), d’après 7 avis sur 61." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 61." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 61." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 61." "

9,8/10

Propreté

9,4/10

Personnel et service

9,8/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Michel, Créteil

Séjour de 5 nuits en avril 2024
Réponse de Pierre-Louis Renou - General Manager le 14 mai 2024
Cher Monsieur Michel,Nous vous remercions d'avoir pris le temps de nous faire part de votre retour suite à votre récente visite.Nous sommes navrés d'apprendre que votre expérience n'était pas à la hauteur de vos attentes. Soyez assurés qu'elle n'est pas représentative de la qualité de service que nous souhaitons offrir à nos clients.Nous espérons avoir l'opportunité de vous recevoir à nouveau prochainement, dans de meilleures conditions. Cordialement,

8/10 Bien

Pablo, Pully

Séjour de 2 nuits en février 2024
Réponse de Tom Krooswijk, General Manager le 13 mars 2024
Dear M. Pablo,Thank you very much for your nice review score!Hoping to welcome you back soon,Kind regards,

10/10 Excellent

Nicola

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2024
Réponse de Tom Krooswijk General Manager le 13 mars 2024
Dear M.Nicola,Thank you very much for your fantastic review score!Hoping to welcome you back soon,Kind regards,Tom KrooswijkGeneral Manager

10/10 Excellent

gil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Tom Krooswijk General Manager le 13 mars 2024
Dear M.Gil,Thank you very much for your fantastic review score!Hoping to welcome you back soon,Kind regards,

8/10 Bien

Salomon

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Stefanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wir haben unseren Aufenthalt im Carlton Cannes sehr genossen. Es ist ein wunderbares Hotel, sehr sauber und modern. Die Nähe zum Strand ist optimal. Besonders der Beach Club hat uns sehr gut gefallen und hat keinen Wunsch offen gelassen. Einziger Kritikpunkt ist, dass es nur sehr wenige Liegen (ca. 20) am Pool gibt, die bei gutem Wetter sehr früh für den ganzen Tag belegt waren. Leider gab es sonst keine freien Sitzmöglichkeiten oder Alternativen im Pool-/Gartenbereich, sodass wir den Pool kaum nutzen konnten.
Séjour de 6 nuits en mai 2024
Réponse de Pierre-Louis Renou, General Manger le 23 mai 2024
Dear Madam Stephanie, Thank you very much for your precious recommendation on Expedia, and we are proud to read that your first experience at Carlton Cannes, a Regent Hotel, was a real success. It is also very rewarding to read how our staff’s attention to details and friendliness enhanced your stay, as it is the most precious recognition we can receive.Unfortunately, the configuration of the swimming pool does not allow us to receive more guests in the garden...We hope to see you again in a near future for another stay in Cannes §Best regards.Pierre-Louis Renou - General Manager

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good experience
Séjour de 1 nuit en avril 2024
Réponse de Pierre-Louis Renou - General Manager le 25 avr. 2024
Dear M. Frank,Thank you very much for your fantastic review score!Hoping to welcome you back soon,Kind regards,

8/10 Bien

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful Hotel, nice staff, perfect view, just the room-service was not as expected
Séjour de 2 nuits en mars 2024
Réponse de Pierre-Louis Renou - General Manager le 15 avr. 2024
Dear M. Daniel,First of all, allow me to thank you for choosing the Carlton Cannes, a Regent Hotel for your last stay on the Riviera.Your feedback has been taken seriously, and we sincerely apologize for the lapses in service that you endured.We hope to get the opportunity to welcome you back soon.Kind regards from Cannes,

10/10 Excellent

Mario

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Impossible trovare aspetti negativi Hotel straordinario con atmosfera d’altri tempi Lusso e bellezza si accompagnano ad un servizio impeccabile Tutto è di livello elevatissimo dalla cucina alle parti comuni e alle stanze Uno dei migliori hotel in cui ho soggiornato
Séjour de 2 nuits en février 2024
Réponse de Tom Krooswijk, General Manager le 13 mars 2024
Dear M. Mario, We would like to thank you for choosing the Carlton Cannes for your last getaway on the French Riviera. We are happy to read that you enjoyed the experience and the legendary charm of the hotel. We hope to welcome you again soon. Kind Regards,

6/10 Satisfaisant

Muhammed ömür

Voyage en groupe
Les points forts : Propreté et confort de la chambre
😏
There wasn't a cigar lounge, so we sat in the garden without heating on a winter day. Then, when we wanted to order drinks, they said they did not serve the garden. After talking to two waiters and one manager, they agreed to serve us in the garden. Our drink orders were taken but brought incorrectly. They said they would correct the mistake, but they didn't come back for an hour! We waited for an hour and then went to our room. It was a bad experience. I think they cannot provide proper service because it is winter. Additionally, the table was dirty when we arrived, and they didn't clean it. We were forced to sit at a dirty table.
Séjour de 1 nuit en février 2024
Réponse de Tom Krooswijk General Manager le 13 mars 2024
Dear M. Muhammed Omur,First of all, allow me to thank you for choosing the Carlton Cannes for your last getaway on the French Riviera. We deeply regret the distressing experience you encountered with the Bar. Your feedback has been taken seriously, and we sincerely apologize for the lapses in service that you endured. We truly value your feedback and hope for an opportunity to regain your trust.Best regards,

10/10 Excellent

Edilma Maribel Angel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo está perfecto
Séjour de 7 nuits en février 2024
Réponse de Tom Krooswijk, General Manager le 13 mars 2024
Dear Mrs. Edilma Maribel,Thank you very much for your fantastic review score!Hoping to welcome you back soon,Kind regards,

10/10 Excellent

ken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This is an absolutely amazing hotel - the newly reopened Carlton is back to its iconic best. The staff and service are outstanding from arrival to departure, the hotel oozes decadence and luxury. There’s a new garden courtyard with an amazing pool. This is a 5 star luxury hotel at its finest. A stay is a must when visiting Cannes!!!
Séjour de 3 nuits en février 2024
Réponse de Tom Krooswijk, General Manager le 13 mars 2024
Dear M. Ken, We would like to thank you for choosing the Carlton for your last getaway on the French Riviera. We're delighted to read that your experience at the Carlton Cannes was a memorable one! What a pleasure to see that you enjoyed the metamorphosis of our Grande Dame.Hoping to welcome you back soon,Kind regards,

10/10 Excellent

Massimiliano

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tutto perfetto lo consiglio a tutti
Séjour de 2 nuits en février 2024
Réponse de Tom Krooswijk, General Manager le 13 mars 2024
Dear M. Massimiliano,Thank you very much for your fantastic review score!Hoping to welcome you back soon,Kind regards,

10/10 Excellent

Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A legendary Icon in the city of Cannes, The Carlton remains a jewel after its comprehensive refurbishment a couple of years past. With every detail taken into account, the Carlton Cannes is brought back to life, hence I foresee its successful continuation for many years to come. One minor recommendation: If you are in a world recognized venue, charging for the parking is a bit out touch, likewise, knowing that certain guests arrive in exotic vehicles, a spot at the entrance or. Lose to it is highly recommended. Long live The Carlton Cannes!
Séjour de 1 nuit en février 2024
Réponse de Tom Krooswijk General Manager le 13 mars 2024
Dear M. Francisco,I would like to thank you for choosing the Carlton Cannes for your last getaway on the French Riviera. .It is a pleasure to read guests satisfaction. Your advise about the parking has been shared with the concerned department. Looking forward to have the pleasure to welcoming you soon.Yours sincerely,

10/10 Excellent

Dennis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I had stopped staying at the Carlton, but it has been updated and WOW. The glamour is back! The icon of the French riviera.
Séjour de 3 nuits en janvier 2024
Réponse de Tom Krooswijk General Manager le 13 mars 2024
Dear M. Dennis, We would like to thank you for returning to the Carlton Cannes. We are happy to read that you enjoyed the legendary charm of the Carlton.We hope to see you again soon.Kind Regards,

10/10 Excellent

Alexander

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic - 5 Stars at its best
The famous Carlton, post refurbishment does not disappoint! It still is as classy and sophisticated as ever. Every detail is thought considered and nothing is too much trouble. I will be back!
Séjour de 4 nuits en décembre 2023

10/10 Excellent

Malgorzata

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Luis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Rachael, NY

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had the most wonderful experience at the Hotel Carlton. The entire staff was so thoughtful and tentative. From Alessio welcoming us to the Riviera restaurant each morning for breakfast and Yanick giving us superb recommendations at Bar 58. We were so sad to leave today - but look forward to returning very soon!!!
Séjour de 3 nuits en novembre 2023
Réponse de Tom Krooswijk General Manager le 13 nov. 2023
Dear Mr. Yumo,Thank you so much for your stunning review!What a pleasure to read that you were enchanted by your stay with us - from the location to the service.Looking forward to your next visit,Kind regards,Tom KrooswijkGeneral Manager

10/10 Excellent

Dzasokhov

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love Carlton Cannes
Séjour de 5 nuits en novembre 2023
Réponse de Tom Krooswijk General Manager le 13 nov. 2023
Dear M. Dzasokhov,Thank you so much for your wonderful review!Looking forward to welcoming you back soon,Kind regards,Tom KrooswijkGeneral Manager

10/10 Excellent

Dmitrijs

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Hotel, highly recommend!!!
Séjour de 2 nuits en octobre 2023
Réponse de Tom Krooswijk General Manager le 13 nov. 2023
Dear Dmitrijs,Thank you so much for your wonderful review!Looking forward to welcoming you back soon,Kind regards,Tom KrooswijkGeneral Manager

10/10 Excellent

Lis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en octobre 2023
Réponse de Tom Krooswijk General Manager le 13 nov. 2023
Dear Lis,Thank you so much for your wonderful rating!Looking forward to welcoming you back soon,Kind regards,Tom KrooswijkGeneral Manager

10/10 Excellent

Laura

Séjour de 1 nuit en octobre 2023
Réponse de Tom Krooswijk General Manager le 10 oct. 2023
Dear Laura,Thank you very much for your fantastic review score !Hoping to welcome you back soon,Kind regards,

10/10 Excellent

Jack

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en septembre 2023
Réponse de Tom Krooswijk General Manager le 10 oct. 2023
Dear M.Cornelius,Thank you very much for your fantastic review score!Hoping to welcome you back soon,Kind regards,

8/10 Bien

Claus Kræmmer

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Tom Krooswijk General Manager le 13 nov. 2023
Dear Mr.Claus Kraemmer,Thank you so much for your wonderful rating!Looking forward to welcoming you back soon,Kind regards,Tom KrooswijkGeneral Manager

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An amazing hotel with extraordinary service. Top notch!!!
Séjour de 3 nuits en septembre 2023
Réponse de Tom Krooswijk General Manager le 10 oct. 2023
Dear Mrs Matthews,Thank you very much for your fantastic review !Hoping to welcome you back soon,Kind regards,

10/10 Excellent

Marcio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel incrível. Serviço impecável!
Séjour de 7 nuits en septembre 2023
Réponse de Tom Krooswijk General Manager le 13 nov. 2023
Dear Marcio,Thank you so much for your wonderful review!Looking forward to welcoming you back soon,Kind regards,Tom KrooswijkGeneral Manager

8/10 Bien

roderick

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en septembre 2023
Réponse de Tom Krooswijk General Manager le 13 nov. 2023
Dear Roderick,Thank you so much for your wonderful rating!Looking forward to welcoming you back soon,Kind regards,Tom KrooswijkGeneral Manager

10/10 Excellent

HERNAN, huixquilucan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en septembre 2023
Réponse de Tom Krooswijk General Manager le 13 nov. 2023
Dear Mr. Hernan,Thank you so much for your wonderful rating!Looking forward to welcoming you back soon,Kind regards,Tom KrooswijkGeneral Manager

10/10 Excellent

Slobodan

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Tom Krooswijk General Manager le 13 nov. 2023
Dear Mr. Slobodan,Thank you so much for your wonderful rating!Looking forward to welcoming you back soon,Kind regards,Tom KrooswijkGeneral Manager

6/10 Satisfaisant

Parviz

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The service did not meet our expectation. We felt the whole experince was over priced for the service provided . It was not consistent. For instance, We had to call for our mini bar to be refilled. No one checked on us on the beach to ask if we need anything except for the last day. Some training and adjustment to the service will make it way better !
Séjour de 5 nuits en septembre 2023
Réponse de Tom Krooswijk General Manager le 13 nov. 2023
Dear M. Roshanzamir, First of all, thank you for taking the time to review your visit in september.We are sincerely sorry to read that your experience did not meet your expectations. Please be assured that it absolutely does not reflect the level of service that we strive to provide to our guests. We hope to welcome you back to get the opportunity to prove you the quality of our service.Kind regards,Tom KrooswijkGeneral Manager

10/10 Excellent

Jake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience
Séjour de 5 nuits en septembre 2023

10/10 Excellent

JACQUI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing. Spectacular renovation. Wonderful staff
Séjour de 3 nuits en septembre 2023

10/10 Excellent

Patricia, Lincolnwood

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Carlton has again become one of the finest hotels in the world. The service was outstanding from breakfast till bar closing. Everyone who works there seems so happy! We enjoyed every minute of the week we spent there. We can’t wait to return.
Séjour de 6 nuits en septembre 2023

10/10 Excellent

Gabrielle

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Maria

Séjour de 2 nuits en août 2023
Réponse de Tom Krooswijk General Manager le 13 nov. 2023
Dear Maria,Thank you so much for your wonderful rating!Looking forward to welcoming you back soon,Kind regards,Tom KrooswijkGeneral Manager

10/10 Excellent

Constantine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Retro yet up to date
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Marco

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Ella

Séjour de 3 nuits en août 2023
Réponse de Tom Krooswijk General Manager le 13 nov. 2023
Dear Ella,Thank you so much for your wonderful rating!Looking forward to welcoming you back soon,Kind regards,Tom KrooswijkGeneral Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Reconstruction well done. Kept old spirit.
Séjour de 2 nuits en août 2023

10/10 Excellent

Burak

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mükemmel bir otel,konum şahane verdiğiniz paranin sonuna kadar hakkını veriyorlar.
Séjour de 3 nuits en août 2023

2/10 Horrible

R

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I had a very bad experience with the hotel it wasn’t up to standard expected and also we had one day staff strike which we left without room service and cleaning the rooms it was horrible not what we were hopping for very disappointed
Séjour de 4 nuits en août 2023

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and spacious rooms. Staff amazing
Séjour de 2 nuits en août 2023

10/10 Excellent

Mark

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Carlton Cannes
Fantastic
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Johannes

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic stay with high quality rooms and service. We'll come back!
Séjour de 3 nuits en juin 2023

10/10 Excellent

Michael

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
This hotel was incredible and was our favorite that we stayed at while in the French Riviera. The rooms were extremely clean, the bed was very comfortable and the location couldn’t be beat. Furthermore, the staff was absolutely beyond superb and made everything about our stay even better. From the second we arrived they were welcoming and helpful. Sylvain was particularly incredible helping on a number of different requests. He was professional, easy to communicate with and truly made our trip one that we will always talk about with scheduling dinners, his recommendations, and things to do. He was extremely enjoyable to deal with and can’t speak highly enough about him. On our travels over the years, we have been fortunate enough to stay at some wonderful hotels and the experience from this hotel matched all of them. The location to town was unbeatable and the new renovations were beautiful! We would easily stay here again on our travels back. We can’t rave about the hotel, and experience from Sylvain and other staff members enough.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en juin 2023

10/10 Excellent

Selim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2023

8/10 Bien

Stephen

Séjour de 1 nuit en mai 2023

10/10 Excellent

Hanseul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
호텔 너무 예쁘고 조용하고 친절하고 좋아요. 다만 룸서비스 관련된 비용들이 타 호텔에 비해 꽤나 비싼편이니 꼭 문의하고 사용하세요..
Séjour de 5 nuits en avril 2023