Dear Mélanie, Thank you for taking the time to write a review recognizing the quality and service of The Royal Sands. Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort. We look forward to welcoming you again in the near future. Best regards.

Dear Ismael,Thank you so much for your review of your recent stay at The Royal Sands!We sincerely appreciate you taking the time to share your feedback with us. While we regret to learn about the challenges you experienced during your stay, we genuinely value all comments from our guests as they provide us with valuable insights to improve our services.We're glad to hear that you chose to stay with us and hope that despite the challenges you encountered, there were some positive aspects of your experience. Your comfort and satisfaction are our top priorities, and we're committed to addressing the issues you raised to enhance the overall guest experience.Regarding your concerns about service quality and dining options, please know that we take these matters very seriously. From the savory delights of La Veranda's international cuisine to the fresh flavors of sushi and poke balls at Sand Dollar, there's something to satisfy every palate. Guests can also indulge in poolside snacks at Char Hut, bar snacks at Sidelines Sports Bar, and delectable wood-fired pizzas at Bartolo's Pizza. Our 24-hour room service ensures that you can enjoy breakfast, lunch, or supper at any time of day.Additionally, our themed dinner shows at Gran Salon Hacienda Sisal offer a unique dining experience, while Royal Express serves up mouthwatering roast and fried chicken, ribs, meatloaf, and salads. Club Bistro offers classic continental favorites, while Veranda del Mar tantalizes taste buds with Caribbean lobster, shrimp, and the catch of the day. And for those craving authentic Mexican cuisine, Hacienda Sisal is the perfect choice.Additionally, guests at The Royal Sands have the option to visit our sister resorts, The Royal Cancun and The Royal Haciendas, where they can explore a wider range of dining options and culinary experiences.We continuously strive to provide exceptional service and offer a diverse range of dining choices to cater to our guests' preferences.We apologize if we fell short of meeting your expectations during your stay and hope to have the opportunity to welcome you back in the future.Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Tyra,Thank you so much for your review of your recent stay at The Royal Sands!We're thrilled to hear that you had such a fantastic stay at The Royal Sands. Our goal is to provide a hassle-free and enjoyable experience for all our guests, and we're delighted to know that you found everything to be included, allowing you to simply show up and enjoy your time with us.It's fantastic to hear that you enjoyed your stay so much that you've already planned your next visit before leaving! We can't wait to welcome you back and provide you with another memorable experience.Thank you once again for your kind words, and we look forward to seeing you again soon!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Catherine,Thank you for sharing your wonderful review of your recent stay at The Royal Sands!We're delighted to hear that you had a fantastic experience with us. It's wonderful to know that you found our staff friendly, enjoyed the good food, and appreciated the beauty of our beach. Providing our guests with a memorable and enjoyable experience is always our priority, and we're thrilled that we could meet your expectations.Your kind words mean a lot to us, and we truly appreciate your positive feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Cynthia,Thank you for your fantastic review of your recent stay at The Royal Sands!We're thrilled to hear that you had such a wonderful experience during your time with us. It's delightful to know that you enjoyed our spa and gym facilities, found our staff incredible, and appreciated the great activities available at the resort. Providing our guests with exceptional service and a wide range of enjoyable activities is always our goal, and we're delighted that we could exceed your expectations.Your kind words mean a lot to us, and we truly appreciate you taking the time to share your positive experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Priscilla,Thank you for sharing your feedback on your recent stay at The Royal Sands!We're sorry to hear that you experiences during your stay did ot meet your expectations. We apologize for any confusion regarding the all-inclusive. We make sure that the information regarding what is included in your reservation is available on our website and on all our business partners' websites. This information can also be found on the confirmation letter received after booking.Regarding the property's age, we appreciate your feedback. While our property has a timeless charm, we understand that some guests may prefer more modern furnishings. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we have been achieving this goal for 49 years.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent