Dear Audrey,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

Dear Roberto,We really appreciate you taking the time to share your feedback with us.We are disheartened to read that your stay did not exceed expectations.In regards to our food offer, it is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.We would like to clarify that this is the regulation of our hotel, as most of other All-inclusive hotels. As you will surely understand, each guest is responsible for their wristband and the payment for losing it is not an arbitrary decision but the company’s policy.We are truly saddened to read that despite our efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our resort.Best Regards,Hotel Riu CaribeOnline Reputation Manager

Dear Angelito III,Thank you for taking the time to write such a great review of our hotel. It was our pleasure hosting you and we are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu CaribeOnline Reputation Manager

Apreciada Karla Melisa Martinez,Nos ha sido muy grato leer sus amables observaciones y saber, que ha valorado de forma tan positiva distintos aspectos del hotel que han contribuido a que su experiencia, haya sido realmente muy buena.Deseamos, que pronto, vuelva a visitarnos y poder ofrecerle una nueva e inolvidable experiencia entre nosotros.¡Le esperamos!Cordialmente, Hotel Riu CaribeOnline Reputation Manager

Dear emily,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu CaribeOnline Reputation Manager

Apreciado Juan,Muchas gracias por sus bonitas palabras y por su fantástica valoración.¡Estamos muy contentos de que haya pasado unas buenas vacaciones con nosotros!Esperamos volver a darle la bienvenida, muy pronto, en alguna de nuestras instalaciones.Con nuestros mejores deseos, quedamos a su entera disposición.Cordialmente, Hotel Riu CaribeOnline Reputation Manager

Dear jose,We appreciate your kind words. Your comments are very valuable to us and we are glad that you have enjoyed the services provided.We look forward to welcoming you again soon.Best regards,Hotel Riu CaribeOnline Reputation Manager

Dear Kambod,We are truly grateful for your stupendous feedback.It is very pleasing to learn you liked your experience and we look forward to welcoming you again soon.Thank you very much!Warmest wishes,Hotel Riu CaribeOnline Reputation Manager