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Avis sur GR Solaris Cancun & Spa - All Inclusive

4 out of 5
GR Solaris Cancun & Spa - All Inclusive
Blvd. Kukulkan Km. 19.5, Lt 59-2, Sección A, 2 da etapa Zona Hotelera, Cancun, QROO

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 1526 avis sur 3363." "
Note des voyageurs de 8 (Bien), d’après 895 avis sur 3363." "
Note des voyageurs de 6 (Satisfaisant), d’après 482 avis sur 3363." "
Note des voyageurs de 4 (Médiocre), d’après 242 avis sur 3363." "
Note des voyageurs de 2 (Horrible), d’après 218 avis sur 3363." "

9,0/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Lazaro Duglas Reyna, Montreal

Voyage en groupe
Les points forts : Propreté et personnel et service
the food was good, but the room had constantly problems with the air conditioning. Pillows were small and the bed was not very much comfortable.
Séjour de 10 nuits en avril 2024
Réponse de Hoteles solaris de Mexico le 3 mai 2024
Thank you for taking the time to share your experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Bien

Jeff Marc Hendy

Séjour de 3 nuits en avril 2024
Réponse de Hoteles solaris de Mexico le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Samuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love it
Séjour de 5 nuits en avril 2024
Réponse de Hoteles solaris de Mexico le 28 avr. 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Gerencia General, Hoteles Solaris de Mexico le 29 mars 2024
Thank you for taking your time to share your feedback with us. We are very grateful that you have chosen us to enjoy your most recent vacation.We hope you can return to GR Solaris soon to pamper you once more.Warms Regards.

6/10 Satisfaisant

REMI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotal but many restrictions on availability of food and drinks which end up being annoying
Séjour de 7 nuits en février 2024
Réponse de Gerencia General, Hoteles Solaris de Mexico le 13 févr. 2024
All of us at GR Solaris Resort & Spa thank you for taking the time to share your experience at our resort.We regret the impression you have had of our services.I can assure you that this is not the usual service we strive to provide, our timed programs are designed precisely to be able to provide variety and better service at any time of the day.Again, we thank you for this very kind review of our hotel and we look forward to receiving you again in this beautiful destination.Kind regards,

8/10 Bien

Manuel Alejandro

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bien
Séjour de 3 nuits en février 2024
Réponse de Gerencia General, Hoteles Solaris de Mexico le 12 févr. 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Tatiana

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
i liked the hotel, the staff was super friendly and at the top of their service. The variety of cocktails, the magic show and the choice of activities were great! The only point I did not like - the food quality, not always tasty, and the room service was not available at my last stay to order the food before my departure to the airport. I would highly recommend the hotel for my friends.
Séjour de 5 nuits en janvier 2024
Réponse de Gerencia General, Hoteles Solaris de Mexico le 30 janv. 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 Horrible

Line

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un très mauvais accueil (parking comptoir pour check in), aucun upgrade. J'ai jamais reçue la bouteille de vin annoncée lors de ma réservation. La chambre reçue avait une vue sur les machines de l'hotel, je ne pensais même pas ça possible. Bruit infernal de rénovation. La propreté des lieux étaient très mauvaise de même que la sécurité, il y avait des flaques d'eau partout, personne ne ramassait, excessivement glissant. La nourriture était de très mauvaise qualité, cet hotel est un 2 étoiles pas un 5. J'ai payé beaucoup trop cher pour cet endroit. Le service à la clientèle est désastreux...
Séjour de 1 nuit en novembre 2023
Réponse de Hoteles Solaris le 14 nov. 2023
Nos entristece mucho leer la situación que has vivido; Le aseguramos que ese no es el servicio de primer nivel que tenemos para todos nuestros huéspedes. escuchamos y nos preocupamos por la experiencia de nuestro huésped.Sus observaciones son muy valoradas y han sido transmitidas de primera mano a los responsables para la implementación de medidas correctoras en caso necesario. Una vez más le ofrecemos nuestras disculpas por no haber hecho que su estancia sea memorable.

10/10 Excellent

Franck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2023
Réponse de Hoteles Solaris le 6 sept. 2023
thank you for your feedback!

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Pas de parasol pour une destination plage :(
Super déçu de cet hôtel en front de mer ne proposant aucune activités sur place. Aller à Cancun pour profiter de la plage et voir qu’aucun parasol n’est disponible sur la plage, je trouve ca très grave… Nous n’avons pas pu profiter de la plage en journée car trop de soleil et pas de parasol… très petit hôtel, ce n’est pas grand du tout malgré les photos du site, la nourriture est bof, les piscines aussi… le service laisse a désirer . Les spectacles de 30 mn sont sympa Je déconseille cet hôtel
Séjour de 7 nuits en août 2023
Réponse de Hoteles Solaris le 5 sept. 2023
Nous sommes sincèrement désolés pour les désagréments que vous avez rencontrés lors de votre séjour. Merci d'avoir partagé votre expérience Solaris. Cela nous aide à connaître nos domaines d'opportunité afin que nous puissions fournir de meilleurs services à tous nos clients.

10/10 Excellent

Guylaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff très accueillant , chambre très propre , buffet correct assez de choix , au delli bon gâteau au fromage et excellent café, plage très près , piscine propre …. Bon rapport qualité prix … rien de négatif à dire
Séjour de 4 nuits en décembre 2022
Réponse de Hoteles Solaris le 24 déc. 2022
Dear GuylaineWe are so happy to read that you had an amazing time at GR Solaris as well as we appreciate the opportunity of having been your host in Cancun and your time for sharing your experience through this means.We hope that you can comeback in a near future.Warms Regards.Hoteles Solaris de México.

10/10 Excellent

Pierre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de Hoteles solaris de Mexico le 30 janv. 2022
Thank you for allowing us to be part of this lovely experience that you had at GR Solaris

10/10 Excellent

Patrick John

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
everything is perfect. thank you gr solaris
Séjour de 5 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Irvin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay here. Food was good, staff was friendly, pool was fun, and rooms were nice.
Séjour de 5 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Jayson

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The restaurant options could be a little better in comparison to another resort I stayed at awhile back, but other than that, the access to the other hotels, the buffet, the staff, and so much more were excellent all around!
Séjour de 5 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Beckey louise

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely love this place. Food and staff was excellent. Walked to El Rey ruins. Walked on the beach every day. Has a massage wich was so awesome. Will be going back
Séjour de 6 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Bien

Alejandro, San luis potosí

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente equipo de trabajo, sin duda lo bueno de este hotel es su personal que te atienden muy bien, el lugar es tranquilo y la estadia fue muy agradable, sin duda es un buen lugar. El unico inconveniente fue en la disponiblidad de las camas, yo pedi 2 individuales y me dieron una king size. Si recomiendo el lugar para disfrutar sus vacaciones.
Séjour de 5 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Médiocre

Jessica

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Food options were repetitive at the breakfast buffet and dining room as well as the snack bar and cafe. Housekeeping showed up towards the end of the day which was extremely inconvenient to have them attempt to clean when you are trying to get ready for dinner. The doors to enter and exit a majority of the areas were extremely heavy, they should upgrade to automatic doors for safety. Family friendly but not much to do, would not stay here again or recommend to others.
Séjour de 4 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

kimberly

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very beautiful and staff was great
Séjour de 4 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Bien

Sofia Daniela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

8/10 Bien

Johanny Caba

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Katelyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are amazing
Séjour de 5 nuits en février 2024
Réponse de Hoteles solaris de Mexico le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

AnnMarie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was clean, beds were comfortable and friendly staff. I enjoyed the nightly entertainment & music. Buffet style, food was not hot enough, great omelettes and Pizza bar. Overall it was good for the price. Members got special treatment than non members- beware!
Séjour de 6 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Satisfaisant

yelena

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It was windy and the umbrellas on the beach were not installed. Administration stated that it was done for our safety, for umbrellas can fall over. At the same time all other hotels to the right and to the left had the umbrellas on the beach. Many of us were cramped by the pool, like sardines, very uncomfortable and hot.
Séjour de 8 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 20 mai 2024
We regret that this situation was not to your liking, however, one of our missions is to ensure the safety of all our guests. Likewise, by protocol we do not allow the use of an umbrella if we have bad weather since it can be a projectile and can cause any accident, we apologize for not having met your expectations on this occasion, we hope that you will give us the opportunity to visit us again to improve it.

2/10 Horrible

Miroslava

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Customer service was terrible. Our AC did not work entire vacation! When they tried to fix it it still did not work or was extremely cold without able to adjust it. Front desk staff lied that there is no manager on site to help and they are only ones in charge. They pretended to dont hear when we called from the room. When I came downstairs there was a manager on site... The person who said will coke back after looking in the room for AC never came back even we were waiting. It was terrible!!! Never gonna stay in this hotel again. We plan to come to Cancun in November again with my frienda but definitely not into this hotel. Food was also low quality - had to problem to choose anything. Very dissapointing. We travel to Mexico every year and this was our first stay in this hotel.
Séjour de 4 nuits en mars 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Doron Knox

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tg
Séjour de 3 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

BRIJESH

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved this trip
Séjour de 4 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Médiocre

Natalya A, damascus

Voyage en famille avec de jeunes enfants
Food was terrible. Very limited options
Séjour de 9 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 4 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Keisha Michell

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly and nice the property was very clean. Food was good the pools were clean. Overall we had a great time I would recommend to my friends and family to stay there.
Séjour de 4 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

julie ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was exceptional! Beautiful hotel and kept very clean! Th here were many dining options and many dining options. The food was excellent!! The only bad thing was both mine and my daughter’s debit cards were compromised by the shuttle drivers, they refused cash and wanted our cards. So just beware of using your cards!! Tell them all you have is cash!! Otherwise it was a great vacation at a beautiful place!!
Séjour de 4 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Ana Del Carmen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great experience
Séjour de 3 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Satisfaisant

Ruth

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Happened to see a couple people fall while walking back from the pool to where they are sitting and slip. You need some type of tape on the ground to protect the people from slipping. Skid plates or not exactly sure what they are called
Séjour de 5 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 20 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

6/10 Satisfaisant

Maya

Voyage en groupe
What I love this place is the Ocean that it’s so close to the Hotel pool, I cant be in the heat that long due to my health issue. But I had a chance to go to the ocean and back to the shed quick when I needed. Foods is OK, you get what you pay. Not enough employee that’s why there’s a lot of open table in a dining in restaurants that hard to get a reservation as it’s said it’s fully booked, but when we try to go in, they did take us and there w realized not enough staff . . We stay here with my girlfriend to celebrate our 60th birthday but nothing special .
Séjour de 3 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
We appreciate that you share both positive aspects and areas for improvement observed during your stay with us. Allow us to let you know that our goal is to make your holidays a unique and unforgettable experience, being very attentive to your needs.We hope that in the future you can choose us again and can enjoy and live the experience of the Solaris service.Regards!

8/10 Bien

Ornis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my second stay at this location and i enjoyed it as much as the first time. The staff was very friendly and the food very good.
Séjour de 3 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 20 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 Horrible

Ke monte Jeovonne Devon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

4/10 Médiocre

Steven Alfred

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Beds pillows were hard ,room towels to old rough , lobby needs longer party time , to much old music for older crowds, bar needs an upgrade on types of liquor, restaurant food was 2- out of 10 the only thing I really enjoyed was the brick oven pizza cafe buffet in the morning , buffet dinner was to American same food almost every night , I can go on and on but that’s all I wanted to say
Séjour de 5 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Martin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife and I stay at the GR Solaris for the first time ever. So the saying is you get what you pay for, not here. You pay a lower then other resorts, but you get high quality service, the satff is extremely friendly and helpful. Everyone in the entire resort is very attentive to yoour needs. Great food selections, great nightly shows.very clean pools. The whole facility is very clean. Special gratitude to the entire kitchen staff, Alan , and Rene, weee very friendly and professional towards all guests, and specially to my wife and me, they prepared us a special dinner the night before our departure, it was homemade ceviche, the best we wver had. Now the bartenders they know how to make special drinks, Enrique and Carlos were very knowledgeable about different preparations of drinks. Waitress Lizeth always mede sure we were never witout drinks in our hands. The whole housekeeping crew kept our room very clean and freshly looking everyday. I would recommend GRAolaris to anyone who has never been to Cancun or even if you been to Cancun and never stay there try it. Youbwont be disappointed. We are already looking ahead to make a return trip to GR Solaris again this year. Every employee at GRAolaris keeo up keep up the good work. Many thanks for an unforgettable stay.
Séjour de 4 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

4/10 Médiocre

Tausif

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Had requested late checkout when I checked in due to 2 year old baby but receptionist didn't care Plus staff speaks very less English
Séjour de 4 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

6/10 Satisfaisant

Gregory, Plymouth

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ok, so like all resorts they’d like to upsell once you arrive, I get it, but with two kids melting down it was a little infuriating to try to sell us some extra packages once we checked in, we thought we were getting our bags delivered to our room but we’re ushered to a desk and told we could get a feee something but only if we signed up right now, hey nothing is free and was at least twenty minutes of back and forth to just say no thank you and then be told where we could request our bag delivery. So that’s the hello. The app the app the app, ok I’m no techno phobe but I came here to get away from my phone as well, but if you want a reservation or to know anything it’s all in the web..scan the qr and all your questions will be answered..wrong. The tv channel listing just says TV, there is no paper map in your room or a book on amenities, and all reservations go live at 7:00 and are all gone by 7:00, just stare at your screen to learn anything you want to know about GR, which does not stand for great. The food was mediocre on its best day. There is zero variety, and the burgers and dogs by the pool you wouldn’t serve to your enemy. And guess what else they don’t have as part of your unlimited food and beverage selections. No sparkling wine or champagne, that’s for preferred members only. Even on Mother’s Day my wife couldn’t get a mimosa, so she complained and finally after a half hour a manager said she would send up a bottle of champagne. But they never did. Out of letters
Séjour de 6 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 23 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

10/10 Excellent

Alexander Ray

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you for everything second time staying here! Lupita Salvador all star reason why I came back to this property! Rafael and Armando rock stars
Séjour de 4 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 17 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

2/10 Horrible

Astrid

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Room had many damages
Séjour de 4 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 17 mai 2024
Thank you for your feedback and for taking the time to post your vacation experience.I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,

8/10 Bien

alvin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Necesita un poco mas de distribución para el turista una discos y mejorar la música en el area de picina
Séjour de 4 nuits en avril 2024
Réponse de Hoteles solaris de Mexico le 17 mai 2024
Agradecemos que comparta tanto los aspectos positivos como los aspectos a mejorar observados durante su estancia con nosotros. ¡Permítanos hacerle saber que nuestro objetivo es hacer de sus vacaciones una experiencia única e inolvidable, estando muy atentos a sus necesidades.Esperamos que en el futuro pueda volver a elegirnos y pueda disfrutar y vivir la experiencia del servicio Solaris.Saludos!

10/10 Excellent

ALEJANDRO

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente servicio por parte de su personal en todas las áreas
Séjour de 3 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 17 mai 2024
Gracias por tomarse el tiempo para compartir su experiencia positiva en GR Solaris Cancún, la comodidad y la satisfacción de nuestros huéspedes son nuestra prioridad número uno. Esperamos tener el placer de darle la bienvenida de nuevo para otra estancia memorable en el futuro.saludos cordiales

8/10 Bien

Terna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 17 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

Yvonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Apto para niños
Séjour de 5 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 17 mai 2024
Gracias por tomarse el tiempo para compartir su experiencia positiva en GR Solaris Cancún, la comodidad y la satisfacción de nuestros huéspedes son nuestra prioridad número uno. Esperamos tener el placer de darle la bienvenida de nuevo para otra estancia memorable en el futuro.saludos cordiales

8/10 Bien

Destini

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved how close and beautiful the beach was, the staff was amazing and so helpful.
Séjour de 5 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 17 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

10/10 Excellent

christina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good atmosphere and staff
Séjour de 7 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 17 mai 2024
Thank you for taking the time to share your positive experience at GR Solaris Cancun, Our guests’ comfort and satisfaction are our number one priority. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards

6/10 Satisfaisant

Ines B

Les points forts : Personnel et service
Séjour de 7 nuits en mai 2024
Réponse de Hoteles solaris de Mexico le 17 mai 2024
Thank you for your feedback .I can assure you that this is not the usual service we aim to provide. At the same time, I thank you for bringing your detailed comments to my attention, which will allow me to address these details individually with each department.I offer you an apology for not having met your expectations.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,