2 piscines extérieures, chaises longues
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Avis sur Cancun Bay All Inclusive Hotel

3.5 out of 5
Cancun Bay All Inclusive Hotel
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 423 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 259 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 150 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 92 avis sur 1000." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Christelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cet hôtel est parfait sur plusieurs points sauf au niveau restauration, nous avons trouvé la nourriture très moyenne.
Séjour de 8 nuits en janvier 2024
Réponse de Cancún Bay Management le 29 janv. 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments. It will be taken into account for better service.

10/10 Excellent

Michèle

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2023
Réponse de Management le 11 nov. 2023
Thank you very much for your rating Victor! We are pleased to know the rating provided by our visitors which helps us a lot to improve. Kind regards

6/10 Satisfaisant

Véronique

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Le personnel est accueillant et serviable avec un pourboire c'est mieux ! Les chambres sont très bien, le nettoyage impeccable, le frigo est ravitaillé tous les jours. Les piscines sont trop petites et pas assez de transats (les gens mettent leur serviette a 7h pour la journée), la plage est une pataugeoire, pas pratique pour nager. Par contre les hamacs au dessus de la mer, c'est super agréable. Parlons de la nourriture, aux vues des commentaires nous avons opté pour cet hôtel mais une fois sur place, cela ressemblait vraiment à une cantine, pas de choix et répétitif. Jamais de frites, pas de parmesan (le gruyère reste exceptionnel), pas de ketchup/mayo/moutarde, pas de Nutella avec les pancakes du matin. Heureusement qu'il y avait les sushis (excellent) le midi et le snack (hamburger et hot dog qui reste mangeable, pas de fromage dans le hamburger et le steak ne ressemble pas au notre). Petit hôtel simple et sympa mais la nourriture reste a revoir. Il serait bien de mettre des vélos a disposition pour se promener et des adaptateurs pour charger les téléphones (obligé d'en acheter pour une semaine). Prendre le bus pour aller à la ville. Hôtel pas du tout francophone, soit tu parles anglais ou espagnol sinon pas possible de communiquer.
Séjour de 7 nuits en janvier 2023
Réponse de Sales deparment le 31 janv. 2023
Dear guest, we appreciate the shared comments, Cancun Bay is located in the quiet sea area in the hotel zone as well as close to various that you can enjoy in case the sea of the property is not according to your needs, We always ask our guests to inform us during their stay in case they do not feel comfortable with the food options to validate with the area providing more attention, regarding bicycles or electronic adapters these must be rented or purchased by the client since these services are not part of their all-inclusive package corresponding to the propertywe appreciate your preference

10/10 Excellent

Norma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2021

10/10 Excellent

kathleen Marie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful. Vacation, but unfortunately my friend that I brought with me. Add drugs put in her drink by another person staying at the hotel. She is doing well and getting better each day. But that was very unfortunate, although it had nothing to do with the hotel of the staff. The hotel staff were absolutely wonderful. They were there to our aid and helped with everything that we need. They went above and beyond. The hotel is absolutely spotless. They upgraded us to a suite. It was wonderful and I would definitely go back.
Séjour de 4 nuits en mai 2024
Réponse de Juan Ramirez le 27 mai 2024
Hola Marie,We regret your experince with drigs in your drinks.We have check all videos and found nothing.and thank you for bringing these matters to our attention.Warm regards. Juan

4/10 Médiocre

Raelan

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Our room leaked on the floor causing our belongings to get wet, we had no phone in our room so we had to go to the front desk for room service, our door that leads outside was broken and our bathroom smelled horrible!!!!!!!
Séjour de 5 nuits en mai 2024
Réponse de Juan Ramirez le 26 mai 2024
Dear RaelanWe sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. Warm regards. Juan

8/10 Bien

Rebecca

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
The building needs more vents and air conditioning in bathrooms. Swimming pools close to early.
Séjour de 4 nuits en mai 2024
Réponse de Juan Ramirez le 26 mai 2024
Hola Rebecca,Your comments help us to improve.Thank you very much.

10/10 Excellent

Britney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
one of the best hotels I’ve been! Clean & friendly staff!
Séjour de 2 nuits en mai 2024
Réponse de Juan Ramirez le 26 mai 2024
Hola Britney,Thank you for your comments.

10/10 Excellent

Perpetual Ukamaka

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed every bit of this vacation
Séjour de 4 nuits en mai 2024
Réponse de Juan Ramirez le 26 mai 2024
Hola Perpetual,We appreciatte your comments.

8/10 Bien

Alex

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en mai 2024
Réponse de Juan Ramirez le 26 mai 2024
Hola Alex,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

2/10 Horrible

Hector, Maricopa

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The food was terrible
Séjour de 5 nuits en mai 2024
Réponse de Juan Ramirez le 26 mai 2024
Hola Hector,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. Warm regards.Juan

10/10 Excellent

Chioma

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and had enough meal options. The drinks were always available. It was truly an all-inclusive experience. Our master suite ocean view rooms were always cleaned, towels replaced, fridge restocked. We never had to request these services. It was always done before we returned to our suite. We also enjoyed the fun activities in the hotel, it was wonderful. The karaoke, bingo game, live shows were outstanding Staff were friendly and also smiling, and willing to serve, we were amazed! We totally enjoyed our time there and we recommend Cancun Bay Resort!
Séjour de 4 nuits en mai 2024
Réponse de Juan Ramirez le 26 mai 2024
Hi Chioma,Thank you very much for all your comments.

6/10 Satisfaisant

Gourab

Voyage en couple
Les points forts : Propreté
stayed 2 days . I knew it was a 3 star hotel , so they are in aligned what they claim. 3 star.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Alejandro

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
The property is beautiful and they even gave us an upgrade . The main bar opens after 12:30 so that’s not good . The whole reservations for dinner thing is confusing and annoying , we went to the buffet and the person that greeted us said there were no tables and then walked off so we stood there, watching tables leave and nobody busing the tables so we stood there for about an hour, even though people were leaving right when we first got there food selection is minimal bland and there’s no salt shakers on the tables
Séjour de 1 nuit en mai 2024
Réponse de Juan Ramirez le 23 mai 2024
Dear Alejandro,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future.Your satisfaction is important to us.Once we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards.Juan

8/10 Bien

Jovelyn

When we arrived the room was not clean well. There were hair on the floor and dust in the corners. Other than that this hotel is excellent.
Séjour de 6 nuits en mai 2024
Réponse de Juan Ramirez le 22 mai 2024
Hola Jovelyn,Thank you for choosing Cancún Bay Resort, we appreciate your comments.They will help us to improve.Kind Regards

6/10 Satisfaisant

Preeti M

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mai 2024
Réponse de Juan Ramirez le 23 mai 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.

2/10 Horrible

John

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This hotel wan to rich, the people hu state ther, evrithing is too expensive.The food stay 2 days the buffet, the table no salt pepper, the food same for one week. And many more
Séjour de 9 nuits en mai 2024
Réponse de Juan Ramirez le 21 mai 2024
Dear John,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards.Juan

10/10 Excellent

Valeria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cancun Bay has a great beach area and pools to relax and swim in. It was very convenient location wise for us as we needed to stay close to family near another resort and it was perfectly nearby. The red bus is easy to access to get to the other places in the Hotel Zone and the staff was super nice and helpful. Some aspects of the hotel are a little outdated but it was no bother to us as we had a great time!
Séjour de 5 nuits en mai 2024
Réponse de Juan Ramirez le 21 mai 2024
Hi Valeria,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We will look forward to welcome you back soon.

10/10 Excellent

FERDINAND JOSHUA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Juan Ramirez le 22 mai 2024
Hi Joshua,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

4/10 Médiocre

Terry

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The biggest issue is the food. Lack of variety, and nothing was especially good. Lunch and Dinner buffets were pretty much the same things over and over all week. Fix the food, and Cancun Bay is pretty decent. The rooms were nice. Good beds, clean, large shower. "Swim Up Bar" was next to, but separate from, the main pool. So you either had to grab a waiter, or get out of the big pool to stand in a smaller pool to get a drink. The beach area was crowded by a couple large boat docks. Overall, if this is all you can afford, it's pretty OK. I think all six adults on the trip would have gladly paid more for better dining quality and options. I've been to two other Mexican all-inclusives, and Cancun Bay was by far the worst of the three.
Séjour de 5 nuits en mai 2024
Réponse de Juan Ramirez le 20 mai 2024
Hola Terry,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Juan

8/10 Bien

Francisco

Les points forts : Propreté
Séjour de 5 nuits en mai 2024
Réponse de Juan Ramirez le 21 mai 2024
Hola Francisco,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Bien

Lakhbir

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
#Thanks
Séjour de 7 nuits en mai 2024
Réponse de Juan Ramirez le 19 mai 2024
Hola Lakhbir,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Bien

Mitesh

Voyage en famille
Les points forts : Personnel et service et équipements
Good and safe
Séjour de 4 nuits en mai 2024
Réponse de Juan Ramirez le 21 mai 2024
Hola Mitesh,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 Excellent

Claudia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me encantó este hotel.
Séjour de 5 nuits en avril 2024
Réponse de Juan Ramirez le 20 mai 2024
Hola Claudia,Muchas gracias por tus comentarios.Saludos

10/10 Excellent

Rachel, Mohnton

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everybody was very nice and the property was absolutely gorgeous!
Séjour de 3 nuits en mai 2024
Réponse de Juan Ramirez le 19 mai 2024
Hola Rachel,Thank you for choosing Cancún Bay Resort, we appreciate your comments.We will look forward to welcome you back soon,

2/10 Horrible

Lee

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024
Réponse de Juan Ramirez le 16 mai 2024
Hola Lee,we sincerely apologize for any inconvenience you may have experienced.Your comments help us to improve in our service and quality.Kind Regards.

2/10 Horrible

Naoufal

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Juan Ramirez le 14 mai 2024
Hi Naoufal,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Kind Regards

8/10 Bien

Waldemar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a smaller hotel, without a big crowd of tourists. Nice atmosphere, good food and good service staff. This hotel has a small but very nice beach and two swimming pools. We have really good time there.
Séjour de 7 nuits en avril 2024
Réponse de Juan Ramirez le 13 mai 2024
Hola Waldemar,Thank you for all your comments!Aw hope to welcome you back soon!

8/10 Bien

Gustavo Ramiro

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Bastante aceptable; sin embargo su concepto es más para un viaje rápido de negocios o trabajo. En cuanto termines actividades, disfrutar de un relax. No es un Hotel para vacaciones largas.
Séjour de 2 nuits en mai 2024
Réponse de Juan Ramirez le 14 mai 2024
Hola Gustavo,Gracias por tus comentarios.Saludos

8/10 Bien

Edwin

Les points forts : Personnel et service
Séjour de 5 nuits en mai 2024
Réponse de Juan Ramirez le 14 mai 2024
Hola Edwin.Gracias, por hospedarte en Cancun Bay.Saludos!

8/10 Bien

Jorge abrajan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bueno para descansar lo único malo es la playa está muy pequeña y descuidada
Séjour de 3 nuits en mai 2024
Réponse de Juan Ramirez le 12 mai 2024
Hola Jorge,Muchas gracias por tus comentarios.Saludos

2/10 Horrible

Kimberly

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
There was nothing close by, the hotel was like a motel, out beach was a loading dock for the boats. There is 4 places to eat & only 2 were open and one was just burgers and hot dogs. The food at the buffet was nasty only thing we ate was the breakfast. Spend so much money on an all inclusive and didn’t even drink there or get food there waist of money do not recommend to anyone!
Séjour de 5 nuits en mai 2024
Réponse de Juan Ramirez le 12 mai 2024
Hola Kimberly,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at our hotel. Providing exceptional service and ensuring our guests' comfort is our top priority, and it's disheartening to hear that we fell short of your expectations.Please know that we take your feedback seriously and will address the issues you encountered to prevent similar situations in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Juan

10/10 Excellent

Mayra Antonia Espinal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mai 2024
Réponse de Juan Ramirez le 13 mai 2024
Hola Mayra,Gracias por tus comentarios, esperamos recibirte pronto de vuelta!

10/10 Excellent

Mauricio Isaí Rodríguez

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy buena
Séjour de 4 nuits en mai 2024
Réponse de Juan Ramirez le 12 mai 2024
Hola Mauricio,Muchas gracias por sus comentarios.Saludos

6/10 Satisfaisant

William

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Starbucks across the street. Was a bit older, shows. Staff was cleaning quite often. Pool cleaning floors everyday. Is on the less expensive side of things. Beach was limited, has docks blocks ocean.
Séjour de 2 nuits en mai 2024
Réponse de Juan Ramirez le 11 mai 2024
Hola William,Thank you very much for your comments!Kind Regards

10/10 Excellent

Fernanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El personal muy buen servicio Mesero Christian La comida muy rica y los restaurantes de especialidad muy buena Solo como recomendación las cortinas de baño deberían cambiarlas por canceles
Séjour de 5 nuits en avril 2024
Réponse de Juan Ramirez le 11 mai 2024
Hola Fernanda,Muchas gracias por tus comenatrios.Esperamos verles pronto de refgreso.

4/10 Médiocre

Sutka

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Employees are not so bad especially Jordan is the best. Food is terrible. That cook needs to be replaced immediately. Some noises was going through my room and of course no one cares. Drink was excellent, Some days we will get towels but others not, balcony was not clean for all 5 days we stayed, A lot of negative things, especially food was bad taste, poor quality, bread very cheap, only one salami and one cheese every day same. Poor, poor, poor
Séjour de 5 nuits en mai 2024
Réponse de Juan Ramirez le 11 mai 2024
Hello Sutka,We hope this message finds you well.First and foremost, we sincerely apologize for any inconvenience you may have experienced in our propertyYour feedback is invaluable to us and help us to improve our service and quality.Kind Regards

10/10 Excellent

Alena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Juan Ramirez le 10 mai 2024
Hola AlenaThank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Bien

CLAUDIA CRISTINA CHAVIRA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente servicio, mi único comentario sería que podrían mejorar el buffet, pero servicio, instalación y todo lo demás, 5 estrellas
Séjour de 4 nuits en mai 2024
Réponse de Juan Ramirez le 11 mai 2024
Hola Claudia,Gracias por tus comentarios.Saludos

10/10 Excellent

Simra

Séjour de 1 nuit en mai 2024
Réponse de Juan Ramirez le 27 mai 2024
Hola Simra,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Bien

Raeghene Spence

Voyage en famille
Very nice little hotel. Staff is friendly and make you feel special and important
Séjour de 3 nuits en mai 2024
Réponse de Juan Ramirez le 6 mai 2024
Hola Spence,Thank you very much for your comments!

10/10 Excellent

Christopher Gordon, Ted

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had an amazing time 😊 Everyone is so nice and accommodating. Buffet and restaurants are awesome. Beach ⛱️ was the cleanest out of all the resorts around. Mini fridge was stocked daily with water, juice, pop etc. Great entertainment and activities daily. Love the hammocks in water. Beach was quite no construction happening. The pool table is not for serious players 😒. The resort itself is gorgeous with palm trees 🌳 growing everywhere birds 🐦 🐦‍⬛ singing, fruits growing absolutely breathe taking. Thank you for allowing us to experience your beautiful resort.
Séjour de 4 nuits en avril 2024
Réponse de Juan Ramirez le 6 mai 2024
Hola Christopher,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

10/10 Excellent

Paulina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Viaje con mi familia para unas merecidas vacaciones, nos recibieron muy bien por parte de recepción y botones. Las instalaciones están muy bonitas y cómodas, nos gustó la cercanía que tuvimos con algunos puntos de interés. El área de albercas fue bastante agradable, las personas de animación siempre se encargaron de darle diversión al día, los meseros que nos atendieron también muy amables y al pendiente de nosotros. En cuanto a la comida todo muy rico. La playa espectacular! Y de las más limpias de la zona, quizás un poco pequeña y la única desventaja es el musgo que crece ahí pero bastante tranquila y súper recomendable para pasar un día en calma. Creo que como sugerencia quizás sería poner algún reloj grande en el área de alberca porque luego uno pierde la noción del tiempo, como nos pasó a nosotros y casi no alcanzamos a cenar; otro es que pongan algún letrero de no tocar las boyas en la playa ya que a mi madre le picó un coral de fuego cuando se acercó mucho y tuvo mucho dolor toda la tarde y por último poner teléfonos de las habitaciones, desconozco si solamente fue en la de nosotros pero si ocupábamos algo, como agua o alguna toalla extra, debíamos ir hasta recepción para solicitarla. Fuera de eso, disfrutamos mucho nuestra estancia. Felicidades equipo!
Séjour de 4 nuits en avril 2024
Réponse de Juan Ramirez le 6 mai 2024
Hola Paulina,Muchas gracias por tus comentarios, esperamos verte pronto de vuelta.Saludos

10/10 Excellent

Juana Maria Bedoya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente servicio rica comida
Séjour de 5 nuits en avril 2024
Réponse de Juan Ramirez le 6 mai 2024
Hola Juana Maria,Gracias por tus comentarios, nos ayudan mucho en nuestro servicio y calidad.Saludos

10/10 Excellent

Andrea

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, staff was very friendly, and food was great
Séjour de 5 nuits en avril 2024
Réponse de Cancun Bay Resort. le 4 mai 2024
Thanks for your commentaries Andrea.We hope you had enjoyed a good stay with our staff in the Cancun Bay Resort.We will continue improving our services to provide to the guest the best experiences.Best regards.

10/10 Excellent

Joaquin

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice resort with lots of delicious food options
Séjour de 7 nuits en avril 2024
Réponse de Juan Ramirez le 6 mai 2024
Hola Joaquin,Thank you for choosing Cancún Bay Resort, we appreciate your comments.

4/10 Médiocre

Susan

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Location is great, I didn’t like the hotel room , shower was broken, toilet sink is clogged, toilet clogged, room smells nasty.all 4 of us have diarrhea, two of us have to stay in the room the second and third cuz we are very sick to go out
Séjour de 4 nuits en avril 2024
Réponse de Juan Ramirez le 6 mai 2024
Hola Susan We hope this message finds you well during your stay at Cancun Bay. First and foremost, we sincerely apologize for any inconvenience you may have experienced while your stay.Your feedback is invaluable to us, and we are committed to resolving any issues you may have!Kind Regards.

8/10 Bien

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great time. Just wish we had more beach area.
Séjour de 5 nuits en février 2024
Réponse de Cancún Bay Management le 4 mai 2024
Thank you for choosing Cancún Bay Resort, we appreciate your comments.

8/10 Bien

Stefany

Voyage en groupe
Les points forts : Personnel et service
Está bien si solo vas a descansar, no tiene buenas fiestas, o eventos. La playa es súper pequeña y no tan apta para nadar, debido a que es un muelle. De resto, la comida estuvo rica.
Réponse de Cancún Bay Management le 4 mai 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros. Sus comentarios son increíblemente valiosos para nosotros, ya que nos ayudan a mejorar y optimizar continuamente la experiencia que brindamos a nuestros huéspedes.

6/10 Satisfaisant

Cindy

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property was very clean, and that's all that really stood out to me. In general, the food, entertainment, property were pretty average. This is my 2nd time to Cancun for all-inclusive so I only have 1 other experience to compare to but I prefer the other resort. A few staff really stood out while the rest were kinda meh. A few days we did not want/need our room cleaned and even though we told the front desk, it was not transpired (there were no signs in the room to put on the door knob). Nowhere on the room phone or pamphlet given was the number to call the front desk (and I did try numbers). I only found this out on Sunday (or was it Monday?) morning when there was no internet; turns out they change the internet password the night before weekly. The front desk staff was also unable to cancel reservations for us at the other restaurant. We had to walk there ourselves to cancel. Which I know sounds minor, but I feel like they could have just called for us. We mainly had the buffet for our entire stay, the other 2 restaurants were not appealing. We also made the mistake of not checking out where the resort was in terms of where along the coast it was because it was tucked away in a marine. No waves (we wanted to play in the waves), a small area to swim in, and many shells/rocks in the sand as well (bring water shoes). But if you don't care for the ocean then it's pretty quiet on the ocean front. Overall it's a smaller, decent resort if you don't have a lot of expectations.
Séjour de 5 nuits en avril 2024
Réponse de Cancún Bay Management le 4 mai 2024
We would like to extend our sincere thanks for choosing to stay with us. Your feedback is incredibly valuable to us as it helps us continuously improve and enhance the experience we provide to our guests.