Appartement, 3 chambres | Surmatelas, minibar, coffres-forts dans les chambres, bureau

Avis sur Peppers Gallery Hotel

4.5 out of 5
Peppers Gallery Hotel
15 Edinburgh Avenue, Canberra, ACT

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 388 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 382 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 147 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 71 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 1001." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Odette, Guadeloupe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel un peu excentré mais tres confortable,avec un personnel accueillant et attentionné. Je recommande
Séjour de 2 nuits en décembre 2018
Réponse de Jack - Guest Service Agent le 16 déc. 2018
Good afternoon, Thank you for choosing to stay with us at Peppers Gallery and to be willing to recommend us to others. It is great knowing that our staff were friendly and attentive as we do pride ourselves on our service. We look forward to welcoming you back soon. Kind regards,

8/10 Bien

Jerome

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de James le 17 janv. 2016
Thanks for the review Jerome, See you next time!

10/10 Excellent

Jacques, Liège

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rien que 2 nuits. Trop court.
Réponse de James le 9 déc. 2015
Thanks for the review Jacques, Hopefully next time you have more time to spend at our hotel. Look forward to seeing you in the near future.

8/10 Bien

Peta

Voyage en famille
Les points forts : Équipements
Beautiful place to stay. One of my favourites in Canberra.
Séjour de 2 nuits en mars 2024
Réponse de Anand Unnikrishnan le 3 mars 2024
Thank you for posting a review from your recent stay. Glad to hear you had a comfortable stay. We look forward to welcoming you back soon.

4/10 Médiocre

kenji

Séjour de 7 nuits en février 2024
Réponse de Anand Unnikrishnan le 25 mars 2024
Dear Kenji,Disappointed to hear that you did not have a plesant experience, we would really appreciate your feedback to address shortfalls and ensure expectations are met so we are always providing a memorable experience. Thank you

10/10 Excellent

Michaela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr gut eingerichtetes Appartement, es fehlte fast an nichts. Das Parken im angrenzenden Parkhaus war inbegriffen. Mit der Wegbeschreibung konnte man das Appartement gut erreichen.
Séjour de 2 nuits en février 2024
Réponse de Anand Unnikrishnan le 7 févr. 2024
Vielen Dank, dass Sie eine Bewertung zu Ihrem letzten Aufenthalt hinterlassen haben. Ich freue mich, dass Ihnen der Aufenthalt gefallen hat und hoffe, Sie bei Ihrem nächsten Aufenthalt in Canberra wieder begrüßen zu dürfen!

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pepperific!
Great location, friendly and professional staff. Comfortable with all the facilities. Walk to the cinema and great choice for eating on site and close by. We will be back 😁
Séjour de 1 nuit en janvier 2024
Réponse de Anand Unnikrishnan le 7 févr. 2024
Thanks for a wonderful review! Looking forward to welcoming you for your next stay in Canberra!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
over rated hotel given the price and star rating
Average room and small in size for the cost and star rating of the hotel. Never the less very adequate for an overnight stay. Breakfast was below the standard you would expect from this priced and star rated hotel. Dingy breakfast room with stale bread and a small choice of 'breakfast bar' items. Purchased parking in building next door on description of lack of parking on hotel website only to find that all around the hotel is 2hr parking between 7am and 6 pm which meant there was effectively unlimited parking around the hotel between 4pm and 9am.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Bruce, San Clemente

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking and location
Séjour de 2 nuits en novembre 2023
Réponse de Anand le 22 nov. 2023
Dear Bruce,Thank you for leaving us a review and glad to hear you had a good stay. We look forward to welcoming you back for your next stay at Peppers Gallery Canberra!

6/10 Satisfaisant

Dominic

Voyage en couple
Les points forts : Propreté
Very small room, no view.
Séjour de 1 nuit en novembre 2023
Réponse de Anand le 20 nov. 2023
Thank you for leaving a review. We will put a note in your profile to allocate a room that has our garden view for your next visit.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant as always
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Reception le 18 nov. 2023
Dear David,Thank you for leaving a fantastic review following your stay at Peppers Gallery Hotel. We are delighted you enjoyed staying with us. We look forward to welcoming you back in the near future!Kind Regards,Peppers Reception

10/10 Excellent

Ella

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Peppers Reception le 9 nov. 2023
Dear Ella,Thank you for sharing a fantastic review after your stay at Peppers Gallery Hotel. We are delighted to hear that your stay was comfortable. We look forward to welcoming you back next time.Kind Regards,Peppers Gallery Hotel

10/10 Excellent

Jill, Glen Osmond

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What I dislike: the small Nespresso coffee cups. I would much rather have an underfilled mug than have to make two coffees or reuse a teabag to get my mug of hot drink in the room. Admittedly this is a first world problem, but it's one I've never encountered in a hotel room before. Thanks, Peppers Gallery, I love you and you've been my home away from home in Adelaide for twelve years now.
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Reception le 11 nov. 2023
Dear Jill,Thank you for your fantastic review following your stay at Peppers Gallery Hotel. We are glad to have your loyalty and it is always a pleasure to accommodate you. Thank you for your feedback regarding the cups in the room, which we will endeavour to improve for your next stay.See you next time!Peppers Gallery Hotel

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Reception le 28 oct. 2023
Dear David,Thank you for leaving such a fantastic review following your stay at Peppers Gallery Hotel. I am glad to hear that your stay in Canberra was excellent.We look forward to welcoming you back in the near future!Kind Regards,Peppers Gallery Reception

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Management was happy to talk to you and help with any questions you have, room was great, just remember your only there to sleep. Breakfast was well it was a continental one so dont expected much but was great, parking was well had to park on the street but ive been finding this no matter were ive stayed in Canberra which sucks. The bar was great beer awesome, so over all thank you to all the staff and managers for a great stay be coming back.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Reception le 28 oct. 2023
Dear Stephen,Thank you for leaving such a fantastic review following your stay at Peppers Gallery. I am delighted to hear that your experience was uplifted by our excellent staff and Library Bar. We look forward to welcoming you back in the near future!Kind Regards,Peppers Gallery Reception

8/10 Bien

Anne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Reception le 28 oct. 2023
Dear Anne,Thank you for leaving a wonderful review following your stay at Peppers Gallery Hotel. I am delighted to hear that your stay was enjoyable, and we are looking forward to welcoming you back in the near future!Kind Regards,Peppers Reception

8/10 Bien

Robin

Voyage en couple
Les points forts : Personnel et service et équipements
Bathroom needed at fan.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Reception le 28 oct. 2023
Dear Robin,Thank you for leaving a review following your stay at Peppers Gallery Hotel. I am glad your stay was comfortable, and I will be sure that your feedback following the bathroom is passed on to our Maintenance team, so they may address the issue as soon as possible.We hope to welcome you back in the future for a more enjoyable experience!Kind RegardsPeppers Gallery Reception

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, confort de la chambre
Floriade accommodation
Stayed 3 nights in room 135. Bed comfortable. Ensuite a bit tired and could do with refurbishment. Light over vanity not working. Breakfast and dinner in hotel restaurant very good. Short walk to many other eateries.
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Management le 30 sept. 2023
Dear Stephen,Thank you for leaving a wonderful review following your stay at Peppers Gallery Hotel. I am delighted to hear you enjoyed your stay and visit to Floriade. I have passed your feedback onto the relevant departments and we will be sure to investigate the issues you brought to our attention.We hope to see you again in the near future!Kind Regards,Peppers Gallery Reception

8/10 Bien

Clifford

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hidden Oasis in Canberra
Peppers is well-situated in a quiet mostly governmental office neighborhood. Surprisingly, within the block are a pastry shop, a wine bar, cineplex, other hotel with other restaurant and bar. A great restaurant, Rebel Rebel, is only half a block away. The hotel restaurant has good food for breakfast, lunch and dinner. Rooms are a bit on the small side, but definitely adequate. I enjoyed my stay and would definitely return to it or recommend it to others.
Séjour de 2 nuits en septembre 2023
Réponse de Anand le 18 sept. 2023
Dear Clifford,Thank you for posting a review from your recent stay at Peppers Gallery Canberra. Great to hear you had a wonderful stay and enjoyed the facilities at the hotel and our New Acton precinct. We look forward to welcoming you back soon for your next stay!

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Anand le 18 sept. 2023
Dear David,Glad to hear you had a wonderful stay and thank you for the 10/10 rating! Look forward to welcoming you back for your next stay!

4/10 Médiocre

Elizabeth

Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The staff were amazing, except the housekeeping I did expect my bed to be made whilst I was there, not like the place was cheap. The the old building was beautiful but needed more work especially in the restaurant, (Walls needed painting). The restaurant was raved about I had 2 meals there at different times, lunch and dinner. Dinner started exceptionally well main course I left but to be fair I didn't pat for the main course just anything else. My lunch was just a salad, was better than my dinner but later was violently ill. Left the next day as arranged not easy carrying my luggage down to checkout by myself probably my fault it doesn't really matter I won't be returning
Séjour de 3 nuits en septembre 2023
Réponse de James Pascoe le 13 sept. 2023
Dear Elizabeth,Thank you for taking the time to tell us about your experience at the Peppers Gallery Hotel Canberra.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please note I've checked your booking and noticed that your reservation is under our Stay and Save Rate, which doesn't include daily housekeeping. We give our customers a choice to opt out from housekeeping in order to make our hotel more budget friendly. However, if you wish to have a housekeeping during your stay; you can book our flexible rate or ask our friendly staff to send housekeeping to your room during your stay.In regard to your feedback about the Restaurant, this has been directly communicated to our Food & beverage Manager Nicholas, who you will receive a call from shortly.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,James Pascoe

10/10 Excellent

Bruce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The ambience and the design of both the Hotel and the Precinct were interesting. The breakfast was disappointing with fruit salad being considered a main and not a precursor to a traditional main meal - a bowl of cereal was similarly defined. While the staff in the restaurant were very pleasant these menu limitations made this the worst breakfast I can recall in any hotel I have stayed in.
Séjour de 2 nuits en juillet 2023
Réponse de BSR le 12 août 2023
Dear Bruce,On the behalf of Peppers Gallery Hotel, we would like to thank you for your kind words. We are sorry to hear you did not have a great experience with your breakfast at our restaurant. For your information, we have recently started buffet breakfast at our restaurant which we trust will enhance your experience during your future stays with us.At Peppers, we try our best to bring in the best of experiences for our guests, so we appreciate having any feedback as such.We hope to see you here again.Kind regards,Peppers Reception

8/10 Bien

Bruce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed the comforts of Peppers Gallery Hotel in Canberra and the service provided by the helpful staff but thought the breakfast provided was limited and defining a bowl of fruit as a Main which obviated other choices in the prepaid breakfast was a joke.
Séjour de 3 nuits en juillet 2023
Réponse de Hotel Reception le 8 août 2023
Dear Bruce,Thank you for leaving a review following your stay at Peppers Gallery Hotel. We are delighted to hear that you had an enjoyable stay, and that our staff improved your experience. Thank you as well for your feedback regarding our pre-paid breakfast options. We will take this on-board as we endeavour to provide a superior experience in the future.We hope to see you back sometime soon!Kind Regards,Peppers Gallery Reception

8/10 Bien

Carolina

Séjour de 2 nuits en juillet 2023
Réponse de BSR le 12 août 2023
Dear Carolina,Thank you for your rating. At Peppers, we thrive to make the best of the experiences for our guests.We really appreciate you having some time for your feedback and hope to see you here again.Kind regards,Peppers Reception

10/10 Excellent

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic location, great room and on site dining with nearby bars, cafes etc. However the stand out was the staff. Friendly and helpful from check in to check out. Additionally, I was travelling alone and became unwell and had to be admitted to hospital. Staff offered to keep my room as I was expecting to return later in the day. When kept in overnight, they packed all my gear beautifully and personally delivered it to my hospital room so I could proceed directly to the airport when discharged. I am so grateful.
Séjour de 2 nuits en juillet 2023
Réponse de Anand Unnikrishnan le 18 juil. 2023
Dear Wendy,Thank you for posting a review from your recent stay and glad to hear you are doing well. I am also delighted to hear of your experience at the hotel and so wonderful to hear that my team looked after you. I have passed on your feedback to my reception team who were delighted and grateful to hear your thoughts. We look forward to welcome you back for a leisurely visit soon!

6/10 Satisfaisant

Rebecca

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Room in poor condition and looking tired. Terrible heating. Parking and gym facilities in other buildings in the area makes that all quite complicated.
Séjour de 1 nuit en juillet 2023
Réponse de Anand Unnikrishnan le 18 juil. 2023
Dear Rebecca,Thank you for taking time to post a review. I am disappointed to hear of your thoughts about the room you stayed in. I will review the room that you stayed in with my maintenance team. With Car Park and gym, ours is a heritage hotel with over 95 years of history in Canberra. Unfortunately due to the structure of the building car parking and gym are facilities that we provide by using facilities from our neighbours so that our guests do not miss out on these facilities. I understand that when we have these not available in our building it can be confusing, please accept my apologies for the inconvenience this may have caused. Our staff also provide printed guides for car parking and gym to help direct guests. Thank you again for feedback.

8/10 Bien

Matthew

Séjour de 1 nuit en juillet 2023
Réponse de Hotel Reception le 1 août 2023
Dear Matthew,Thank you for leaving a review following your stay at Peppers Gallery Hotel. It is great to hear that you had comfortable stay, and we look forward to welcoming you back in the future.Kind Regards,Peppers Gallery Reception

10/10 Excellent

Jason

Séjour de 1 nuit en juin 2023
Réponse de Anand Unnikrishnan le 7 juin 2023
Glad to hear you had a wonderful stay! Hope to welcome you for your next stay at Peppers Gallery Canberra

6/10 Satisfaisant

llachlan

Voyage en couple
Les points forts : Propreté et personnel et service
Lots of light in the room at night from the bathroom windows. Shower recess poorly designed and caused water to pool all over bathroom after 2x showers.
Séjour de 2 nuits en mai 2023
Réponse de Peppers Gallery Reception le 1 juin 2023
Dear Lachlan, Thank you for your review and the feedback which will be passed on to our team for consideration. We appreciate your stay with us, and hope we will see you again in the future.Kind regards, Reception at Peppers Gallery Hotel

10/10 Excellent

Joanne

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very friendly & helpful
Séjour de 1 nuit en avril 2023
Réponse de Hotel Reception le 5 mai 2023
Dear Joanne,We are delighted you enjoyed staying with us at Peppers Gallery Hotel. We always strive to give service above and beyond, and I am glad to hear that you enjoyed our services. We look forward to seeing you again in the future!Kind Regards,Peppers Gallery Reception

6/10 Satisfaisant

Channa

Voyage en famille
Les points forts : Propreté et personnel et service
We chose this hotel because it was right across from the Australian Academy of Science where we attended the meeting. Hotel staff were really nice and professional. We were surprised that the hotel would clean our room only once in seven days! There are many minor other irritants like the sofa is designed for a midget, one has close the commode to flush....
Séjour de 4 nuits en avril 2023
Réponse de Anand Unnikrishnan le 2 mai 2023
Dear Channa,Thank you for posting a review from your recent stay and providing us with feedback. In regard to housekeeping, we provide daily housekeeping service however your booking was made with a weekly housekeeping discount hence the service being available only once during your stay. This discounted room rate is quiet popular with our guests but if daily service is required this can be added on check-in for a small daily fee. Thank you again for feedback and please let us know when you plan to visit us again so that we can look after you and make your stay memorable.

8/10 Bien

David

Voyage en couple
Les points forts : Propreté et personnel et service
Liked the shower
Séjour de 3 nuits en avril 2023
Réponse de Hotel Reception le 25 avr. 2023
Dear David,Thank you for leaving a fantastic review for Peppers Gallery Hotel. We loved having you stay here, and hope to see you next time!Kind Regards,Peppers Gallery Reception

8/10 Bien

Jo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicely appointed room and very quiet What more could one ask for?
Séjour de 1 nuit en avril 2023
Réponse de Peppers Gallery Hotel le 22 avr. 2023
Dear Jo,Thank you so much for your wonderful review! We are so delighted that you enjoyed our services and facilities. Looking forward to seeing you again in the future!Kind Regards,Peppers Gallery Reception

8/10 Bien

jarren

Séjour de 1 nuit en avril 2023
Réponse de Hotel Reception le 5 mai 2023
Dear Jarren,Thank you for leaving a review for Peppers Gallery Hotel. We are glad that you enjoyed your stay. At Peppers, we strive to provide service that goes above and beyond. We hope to see you again in the future.Kind Regards,Peppers Gallery Hotel

10/10 Excellent

Lisa

Séjour de 2 nuits en mars 2023
Réponse de Anand Unnikrishnan le 2 mai 2023
Dear Lisa,Thank you for the 5 stars! Really appreciate your feedback and hope to welcome you back for your next stay.

10/10 Excellent

Heather

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is an historical building. Modern elements have been thoughtfully integrated. Great facilities, super close to great restaurants and a cinema. Staff were very friendly and helpful.
Séjour de 1 nuit en avril 2023
Réponse de Hotel Reception le 3 avr. 2023
Dear Heather,Thank you for your fantastic review! We are delighted that you enjoyed our hotel design- we are proud to have a historic background. We loved having you at Peppers Gallery Hotel, and hope to see you again in the future!Kind Regards,Peppers Gallery Hotel

4/10 Médiocre

tracy

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Unfortunately we were underwhelmed . The staff were lovely, but the room was dark, dingy, depressing and not clean. Parking was inconvenient
Séjour de 2 nuits en mars 2023
Réponse de Anand Unnikrishnan le 25 avr. 2023
Dear Tracy,Thank you for posting a review. Glad to hear that you enjoyed the service that our staff provide however I am disappointed to hear you were underwhelmed by the overall experience. I will follow up with my housekeeping department in regard to reviewing standards to ensure we pick up on any issues prior to guests checking in. We understand that Car Parking if not as straight forward due to the hotel being located in a 95 year old building. Our staff do provide a map and explain the process to assist guests with parking, I will discuss with my team to see if we can improve this communication further. Thank you again for your feedback in assisting us to further improve.

8/10 Bien

Monique

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice little boutique style hotel which was convenient for what we needed. Restaurant could improve a bit. Asked for table water and was told they were just refilling some and it will be out soon. It never arrived. Next morning had to ask a few times for butter for toast. That’s something that should come with a meal with toast. Also noticed a lot of dirty glasses and empty wine bottles on bar. I’m sure they were busy but it just didn’t look appealing. Maybe need a different spot to put dirty things.
Séjour de 2 nuits en mars 2023
Réponse de Hotel Reception le 3 avr. 2023
Dear Monique,Thank you for sharing your thoughtful feedback of your stay. We are glad that you were able to have a nice stay, and I will pass on the feedback you have provided to the Restaurant Manager. We loved having you at Peppers Gallery, and hope we have the opportunity to provide you with a better experience next time.Kind Regards,Peppers Gallery Hotel

10/10 Excellent

Graeme

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Hotel Reception le 3 avr. 2023
Dear Graeme,Thank you for your amazing review! We loved having you at Peppers Gallery, and hope to accomodate you again in the near future.Kind Regards,Peppers Gallery Hotel

8/10 Bien

Peter

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de Hotel Reception le 3 avr. 2023
Dear Peter,Thank you for your fantastic review. We are glad you have a comfortable stay, and hope we can accomodate you again in the future.Kind Regards,Peppers Gallery Hotel

8/10 Bien

Øystein David

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2023
Réponse de Hotel Reception le 3 avr. 2023
Dear Øystein David,Thank you for your review of Peppers Gallery. We hope to accommodate you again in the future. If you would like to extend any specific feedback, please reach out.Kind Regards,Peppers Gallery Hotel

4/10 Médiocre

Yvonne

Les points forts : Personnel et service
Les points faibles : Propreté
Disappointing
Cleanliness was disappointing. Bathroom basin was dirty. No daily service which meant bins were not emptied and no info on where to empty them ourselves. Parking was off site and a bit confusing. You had to go through the actual garage door to get in on the weekend. Access to the building where the carpark is was not available via the lift.
Séjour de 3 nuits en février 2023
Réponse de Anand Unnikrishnan le 25 avr. 2023
Dear Yvonne,Thank you for posting a review. I am disappointed to hear of the issues you have encountered during your stay. I will follow up with my team to ensure these are resolved. Our team are always there to assist during our guests stay with any issues that our guests may encounter i.e. emptying the bins or to walk through to the car etc so that issues are resolved immediately. I hope you would chose us to stay when you are in the city next so that we can showcase our service better and ensure you have a memorable stay.

8/10 Bien

James

Séjour de 4 nuits en février 2023
Réponse de Hotel Reception le 4 avr. 2023
Dear James,Thank you for your wonderful review! We loved having you at Peppers Gallery, and hope to see you again in the future.Kind Regards,Peppers Gallery Hotel

6/10 Satisfaisant

James

Séjour de 1 nuit en mars 2023
Réponse de Hotel Reception le 4 avr. 2023
Dear James,Thank you for your great review of Peppers Gallery. We strive to provide great service, and if anything throughout your stay did not meet your expectations I encourage you to reach out. Hope to see you again in the future!Kind RegardsmPeppers Gallery Hotel

10/10 Excellent

Sarvesh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food and service were excellent
Séjour de 2 nuits en février 2023
Réponse de Peppers Gallery Reception le 21 févr. 2023
Dear Sarvesh,Thank you so much for your lovely review. We are so glad you enjoyed our restaurant- I will pass your compliments to the team. We look forward to welcoming you back in the future!Kind Regards,Peppers Team

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxed Stay
Well located.Well deigned giving it a relaxed feeling.Helpful and friendly staff.
Séjour de 7 nuits en février 2023
Réponse de Hotel Management le 18 févr. 2023
Dear James,Thank you for your fantastic review! We are glad to hear that you loved our service and convenient location. We loved accommodating you at Peppers Gallery, and hope o see you back again soon.Kind Regards,Peppers Team

10/10 Excellent

Celena

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just right
The hotel front desk staff were very helpful. I can not find any faults. Just the perfect place for us to stay, close to ANU, the lake and city.
Séjour de 3 nuits en février 2023
Réponse de The Peppers Team le 16 févr. 2023
Dear Celena, The Peppers Team would like to express the biggest gratitude towards your appreciation of our hospitality. At Peppers, we always do our best to make our guests feel like home and we are delighted that our staff added to your experience. We are glad that you enjoyed your stay with us and the benefits our convenient location brought to you. We hope to see you staying here again soon. Kind Regards, The Peppers Team

10/10 Excellent

Norma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were friendly and helpful the room was comfortable and clean. The only slight problem was the showe was a bit too powerful and the water ran out into the bathroom the first night. This was easily overcome by not having the shower on fully on subsequent days. The staff happily replaced my bathmat and gave me a spare.
Séjour de 3 nuits en janvier 2023
Réponse de The Peppers Team le 30 janv. 2023
Dear Norma, The Peppers Team would like to express the biggest gratitude towards your appreciation of our hospitality. At Peppers, we always do our best to make our guests feel like home and we are delighted that our staff added to your experience and were able to assist you throughout your stay. We are glad you enjoyed your stay with us and hope to see you staying here again soon. Kind Regards, The Peppers Team

10/10 Excellent

Graham

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet, beautiful surroundings, great room though the bed was very soft, I prefer a firmer mattress but still ok.
Séjour de 4 nuits en janvier 2023
Réponse de The Peppers Team le 30 janv. 2023
Dear Graham, The Peppers Team would like to express the biggest gratitude towards your appreciation of our hospitality. At Peppers, we always do our best to make our guests feel like home and we are delighted had a positive overall experience and enjoyed the benefits of our beautiful location. We are glad you enjoyed your stay with us and hope to see you staying here again soon. Kind Regards, The Peppers Team

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The location is excellent, the appointments are great, the service at check-in, bar and dining perfect. Lovely bright and breezy manager for breakfast. It’s a stroll to ANU, to restaurants, coffee bars etc. The room has everything. All in all we had a great stay.
Séjour de 1 nuit en janvier 2023
Réponse de Peppers Team le 30 janv. 2023
Dear Elizabeth, The Peppers Team would like to express the biggest gratitude towards your appreciation of our hospitality. At Peppers, we always do our best to make our guests feel like home and we are delighted that you also enjoyed your dining experience at our bar and restaurant Bicicletta. We are glad you enjoyed your stay with us and hope to see you staying here again soon. Kind Regards, The Peppers Team