Avis
8,2
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
15 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2018
Réponse de Jack - Guest Service Agent le 16 déc. 2018
Good afternoon,
Thank you for choosing to stay with us at Peppers Gallery and to be willing to recommend us to others. It is great knowing that our staff were friendly and attentive as we do pride ourselves on our service.
We look forward to welcoming you back soon.
Kind regards,
8/10 Bien
Jerome
13 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jerome
Réponse de James le 17 janv. 2016
Thanks for the review Jerome,
See you next time!
10/10 Excellent
Jacques, Liège
4 déc. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jacques
Réponse de James le 9 déc. 2015
Thanks for the review Jacques,
Hopefully next time you have more time to spend at our hotel.
Look forward to seeing you in the near future.
8/10 Bien
Peta
Voyage en famille
3 mars 2024
Les points forts : Équipements
Peta
Séjour de 2 nuits en mars 2024
Réponse de Anand Unnikrishnan le 3 mars 2024
Thank you for posting a review from your recent stay. Glad to hear you had a comfortable stay. We look forward to welcoming you back soon.
4/10 Médiocre
kenji
13 févr. 2024
kenji
Séjour de 7 nuits en février 2024
Réponse de Anand Unnikrishnan le 25 mars 2024
Dear Kenji,Disappointed to hear that you did not have a plesant experience, we would really appreciate your feedback to address shortfalls and ensure expectations are met so we are always providing a memorable experience. Thank you
10/10 Excellent
Michaela
Voyage en couple
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michaela
Séjour de 2 nuits en février 2024
Réponse de Anand Unnikrishnan le 7 févr. 2024
Vielen Dank, dass Sie eine Bewertung zu Ihrem letzten Aufenthalt hinterlassen haben. Ich freue mich, dass Ihnen der Aufenthalt gefallen hat und hoffe, Sie bei Ihrem nächsten Aufenthalt in Canberra wieder begrüßen zu dürfen!
10/10 Excellent
Angela
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pepperific!
Angela
Séjour de 1 nuit en janvier 2024
Réponse de Anand Unnikrishnan le 7 févr. 2024
Thanks for a wonderful review! Looking forward to welcoming you for your next stay in Canberra!
6/10 Satisfaisant
Voyageur vérifié
28 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
over rated hotel given the price and star rating
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
8/10 Bien
Bruce, San Clemente
Voyage en couple
21 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Séjour de 2 nuits en novembre 2023
Réponse de Anand le 22 nov. 2023
Dear Bruce,Thank you for leaving us a review and glad to hear you had a good stay. We look forward to welcoming you back for your next stay at Peppers Gallery Canberra!
6/10 Satisfaisant
Dominic
Voyage en couple
20 nov. 2023
Les points forts : Propreté
Dominic
Séjour de 1 nuit en novembre 2023
Réponse de Anand le 20 nov. 2023
Thank you for leaving a review. We will put a note in your profile to allocate a room that has our garden view for your next visit.
10/10 Excellent
David
12 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Reception le 18 nov. 2023
Dear David,Thank you for leaving a fantastic review following your stay at Peppers Gallery Hotel. We are delighted you enjoyed staying with us. We look forward to welcoming you back in the near future!Kind Regards,Peppers Reception
10/10 Excellent
Ella
Voyage d’affaires
5 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ella
Séjour de 1 nuit en octobre 2023
Réponse de Peppers Reception le 9 nov. 2023
Dear Ella,Thank you for sharing a fantastic review after your stay at Peppers Gallery Hotel. We are delighted to hear that your stay was comfortable. We look forward to welcoming you back next time.Kind Regards,Peppers Gallery Hotel
10/10 Excellent
Jill, Glen Osmond
21 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jill
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Reception le 11 nov. 2023
Dear Jill,Thank you for your fantastic review following your stay at Peppers Gallery Hotel. We are glad to have your loyalty and it is always a pleasure to accommodate you. Thank you for your feedback regarding the cups in the room, which we will endeavour to improve for your next stay.See you next time!Peppers Gallery Hotel
10/10 Excellent
David
8 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Reception le 28 oct. 2023
Dear David,Thank you for leaving such a fantastic review following your stay at Peppers Gallery Hotel. I am glad to hear that your stay in Canberra was excellent.We look forward to welcoming you back in the near future!Kind Regards,Peppers Gallery Reception
10/10 Excellent
Stephen
Voyage en couple
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Reception le 28 oct. 2023
Dear Stephen,Thank you for leaving such a fantastic review following your stay at Peppers Gallery. I am delighted to hear that your experience was uplifted by our excellent staff and Library Bar. We look forward to welcoming you back in the near future!Kind Regards,Peppers Gallery Reception
8/10 Bien
Anne
7 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Reception le 28 oct. 2023
Dear Anne,Thank you for leaving a wonderful review following your stay at Peppers Gallery Hotel. I am delighted to hear that your stay was enjoyable, and we are looking forward to welcoming you back in the near future!Kind Regards,Peppers Reception
8/10 Bien
Robin
Voyage en couple
6 oct. 2023
Les points forts : Personnel et service et équipements
Robin
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Reception le 28 oct. 2023
Dear Robin,Thank you for leaving a review following your stay at Peppers Gallery Hotel. I am glad your stay was comfortable, and I will be sure that your feedback following the bathroom is passed on to our Maintenance team, so they may address the issue as soon as possible.We hope to welcome you back in the future for a more enjoyable experience!Kind RegardsPeppers Gallery Reception
8/10 Bien
Stephen
22 sept. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Floriade accommodation
Stephen
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Management le 30 sept. 2023
Dear Stephen,Thank you for leaving a wonderful review following your stay at Peppers Gallery Hotel. I am delighted to hear you enjoyed your stay and visit to Floriade. I have passed your feedback onto the relevant departments and we will be sure to investigate the issues you brought to our attention.We hope to see you again in the near future!Kind Regards,Peppers Gallery Reception
8/10 Bien
Clifford
Voyage d’affaires
15 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hidden Oasis in Canberra
Clifford
Séjour de 2 nuits en septembre 2023
Réponse de Anand le 18 sept. 2023
Dear Clifford,Thank you for posting a review from your recent stay at Peppers Gallery Canberra. Great to hear you had a wonderful stay and enjoyed the facilities at the hotel and our New Acton precinct. We look forward to welcoming you back soon for your next stay!
10/10 Excellent
David
Voyage d’affaires
15 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 3 nuits en septembre 2023
Réponse de Anand le 18 sept. 2023
Dear David,Glad to hear you had a wonderful stay and thank you for the 10/10 rating! Look forward to welcoming you back for your next stay!
4/10 Médiocre
Elizabeth
13 sept. 2023
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 3 nuits en septembre 2023
Réponse de James Pascoe le 13 sept. 2023
Dear Elizabeth,Thank you for taking the time to tell us about your experience at the Peppers Gallery Hotel Canberra.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please note I've checked your booking and noticed that your reservation is under our Stay and Save Rate, which doesn't include daily housekeeping. We give our customers a choice to opt out from housekeeping in order to make our hotel more budget friendly. However, if you wish to have a housekeeping during your stay; you can book our flexible rate or ask our friendly staff to send housekeeping to your room during your stay.In regard to your feedback about the Restaurant, this has been directly communicated to our Food & beverage Manager Nicholas, who you will receive a call from shortly.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,James Pascoe
10/10 Excellent
Bruce
Voyage en famille
2 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Séjour de 2 nuits en juillet 2023
Réponse de BSR le 12 août 2023
Dear Bruce,On the behalf of Peppers Gallery Hotel, we would like to thank you for your kind words. We are sorry to hear you did not have a great experience with your breakfast at our restaurant. For your information, we have recently started buffet breakfast at our restaurant which we trust will enhance your experience during your future stays with us.At Peppers, we try our best to bring in the best of experiences for our guests, so we appreciate having any feedback as such.We hope to see you here again.Kind regards,Peppers Reception
8/10 Bien
Bruce
Voyage en couple
28 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Séjour de 3 nuits en juillet 2023
Réponse de Hotel Reception le 8 août 2023
Dear Bruce,Thank you for leaving a review following your stay at Peppers Gallery Hotel. We are delighted to hear that you had an enjoyable stay, and that our staff improved your experience. Thank you as well for your feedback regarding our pre-paid breakfast options. We will take this on-board as we endeavour to provide a superior experience in the future.We hope to see you back sometime soon!Kind Regards,Peppers Gallery Reception
8/10 Bien
Carolina
20 juil. 2023
Carolina
Séjour de 2 nuits en juillet 2023
Réponse de BSR le 12 août 2023
Dear Carolina,Thank you for your rating. At Peppers, we thrive to make the best of the experiences for our guests.We really appreciate you having some time for your feedback and hope to see you here again.Kind regards,Peppers Reception
10/10 Excellent
Wendy
15 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wendy
Séjour de 2 nuits en juillet 2023
Réponse de Anand Unnikrishnan le 18 juil. 2023
Dear Wendy,Thank you for posting a review from your recent stay and glad to hear you are doing well. I am also delighted to hear of your experience at the hotel and so wonderful to hear that my team looked after you. I have passed on your feedback to my reception team who were delighted and grateful to hear your thoughts. We look forward to welcome you back for a leisurely visit soon!
6/10 Satisfaisant
Rebecca
12 juil. 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Rebecca
Séjour de 1 nuit en juillet 2023
Réponse de Anand Unnikrishnan le 18 juil. 2023
Dear Rebecca,Thank you for taking time to post a review. I am disappointed to hear of your thoughts about the room you stayed in. I will review the room that you stayed in with my maintenance team. With Car Park and gym, ours is a heritage hotel with over 95 years of history in Canberra. Unfortunately due to the structure of the building car parking and gym are facilities that we provide by using facilities from our neighbours so that our guests do not miss out on these facilities. I understand that when we have these not available in our building it can be confusing, please accept my apologies for the inconvenience this may have caused. Our staff also provide printed guides for car parking and gym to help direct guests. Thank you again for feedback.
8/10 Bien
Matthew
9 juil. 2023
Matthew
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Reception le 1 août 2023
Dear Matthew,Thank you for leaving a review following your stay at Peppers Gallery Hotel. It is great to hear that you had comfortable stay, and we look forward to welcoming you back in the future.Kind Regards,Peppers Gallery Reception
10/10 Excellent
Jason
5 juin 2023
Jason
Séjour de 1 nuit en juin 2023
Réponse de Anand Unnikrishnan le 7 juin 2023
Glad to hear you had a wonderful stay! Hope to welcome you for your next stay at Peppers Gallery Canberra
6/10 Satisfaisant
llachlan
Voyage en couple
26 mai 2023
Les points forts : Propreté et personnel et service
llachlan
Séjour de 2 nuits en mai 2023
Réponse de Peppers Gallery Reception le 1 juin 2023
Dear Lachlan, Thank you for your review and the feedback which will be passed on to our team for consideration. We appreciate your stay with us, and hope we will see you again in the future.Kind regards, Reception at Peppers Gallery Hotel
10/10 Excellent
Joanne
Voyage en groupe
5 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanne
Séjour de 1 nuit en avril 2023
Réponse de Hotel Reception le 5 mai 2023
Dear Joanne,We are delighted you enjoyed staying with us at Peppers Gallery Hotel. We always strive to give service above and beyond, and I am glad to hear that you enjoyed our services. We look forward to seeing you again in the future!Kind Regards,Peppers Gallery Reception
6/10 Satisfaisant
Channa
Voyage en famille
2 mai 2023
Les points forts : Propreté et personnel et service
Channa
Séjour de 4 nuits en avril 2023
Réponse de Anand Unnikrishnan le 2 mai 2023
Dear Channa,Thank you for posting a review from your recent stay and providing us with feedback. In regard to housekeeping, we provide daily housekeeping service however your booking was made with a weekly housekeeping discount hence the service being available only once during your stay. This discounted room rate is quiet popular with our guests but if daily service is required this can be added on check-in for a small daily fee. Thank you again for feedback and please let us know when you plan to visit us again so that we can look after you and make your stay memorable.
8/10 Bien
David
Voyage en couple
25 avr. 2023
Les points forts : Propreté et personnel et service
David
Séjour de 3 nuits en avril 2023
Réponse de Hotel Reception le 25 avr. 2023
Dear David,Thank you for leaving a fantastic review for Peppers Gallery Hotel. We loved having you stay here, and hope to see you next time!Kind Regards,Peppers Gallery Reception
8/10 Bien
Jo
Voyage en famille
17 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jo
Séjour de 1 nuit en avril 2023
Réponse de Peppers Gallery Hotel le 22 avr. 2023
Dear Jo,Thank you so much for your wonderful review! We are so delighted that you enjoyed our services and facilities. Looking forward to seeing you again in the future!Kind Regards,Peppers Gallery Reception
8/10 Bien
jarren
13 avr. 2023
jarren
Séjour de 1 nuit en avril 2023
Réponse de Hotel Reception le 5 mai 2023
Dear Jarren,Thank you for leaving a review for Peppers Gallery Hotel. We are glad that you enjoyed your stay. At Peppers, we strive to provide service that goes above and beyond. We hope to see you again in the future.Kind Regards,Peppers Gallery Hotel
10/10 Excellent
Lisa
11 avr. 2023
Lisa
Séjour de 2 nuits en mars 2023
Réponse de Anand Unnikrishnan le 2 mai 2023
Dear Lisa,Thank you for the 5 stars! Really appreciate your feedback and hope to welcome you back for your next stay.
10/10 Excellent
Heather
Voyage en couple
3 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en avril 2023
Réponse de Hotel Reception le 3 avr. 2023
Dear Heather,Thank you for your fantastic review! We are delighted that you enjoyed our hotel design- we are proud to have a historic background. We loved having you at Peppers Gallery Hotel, and hope to see you again in the future!Kind Regards,Peppers Gallery Hotel
4/10 Médiocre
tracy
Voyage d’affaires, Voyage en couple
27 mars 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
tracy
Séjour de 2 nuits en mars 2023
Réponse de Anand Unnikrishnan le 25 avr. 2023
Dear Tracy,Thank you for posting a review. Glad to hear that you enjoyed the service that our staff provide however I am disappointed to hear you were underwhelmed by the overall experience. I will follow up with my housekeeping department in regard to reviewing standards to ensure we pick up on any issues prior to guests checking in. We understand that Car Parking if not as straight forward due to the hotel being located in a 95 year old building. Our staff do provide a map and explain the process to assist guests with parking, I will discuss with my team to see if we can improve this communication further. Thank you again for your feedback in assisting us to further improve.
8/10 Bien
Monique
Voyage en couple
27 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monique
Séjour de 2 nuits en mars 2023
Réponse de Hotel Reception le 3 avr. 2023
Dear Monique,Thank you for sharing your thoughtful feedback of your stay. We are glad that you were able to have a nice stay, and I will pass on the feedback you have provided to the Restaurant Manager. We loved having you at Peppers Gallery, and hope we have the opportunity to provide you with a better experience next time.Kind Regards,Peppers Gallery Hotel
10/10 Excellent
Graeme
Voyage en famille
23 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Graeme
Séjour de 1 nuit en mars 2023
Réponse de Hotel Reception le 3 avr. 2023
Dear Graeme,Thank you for your amazing review! We loved having you at Peppers Gallery, and hope to accomodate you again in the near future.Kind Regards,Peppers Gallery Hotel
8/10 Bien
Peter
5 mars 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en mars 2023
Réponse de Hotel Reception le 3 avr. 2023
Dear Peter,Thank you for your fantastic review. We are glad you have a comfortable stay, and hope we can accomodate you again in the future.Kind Regards,Peppers Gallery Hotel
8/10 Bien
Øystein David
5 mars 2023
Les points forts : Infrastructures et conditions de l’hébergement
Øystein David
Séjour de 2 nuits en février 2023
Réponse de Hotel Reception le 3 avr. 2023
Dear Øystein David,Thank you for your review of Peppers Gallery. We hope to accommodate you again in the future. If you would like to extend any specific feedback, please reach out.Kind Regards,Peppers Gallery Hotel
4/10 Médiocre
Yvonne
4 mars 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Disappointing
Yvonne
Séjour de 3 nuits en février 2023
Réponse de Anand Unnikrishnan le 25 avr. 2023
Dear Yvonne,Thank you for posting a review. I am disappointed to hear of the issues you have encountered during your stay. I will follow up with my team to ensure these are resolved. Our team are always there to assist during our guests stay with any issues that our guests may encounter i.e. emptying the bins or to walk through to the car etc so that issues are resolved immediately. I hope you would chose us to stay when you are in the city next so that we can showcase our service better and ensure you have a memorable stay.
8/10 Bien
James
3 mars 2023
James
Séjour de 4 nuits en février 2023
Réponse de Hotel Reception le 4 avr. 2023
Dear James,Thank you for your wonderful review! We loved having you at Peppers Gallery, and hope to see you again in the future.Kind Regards,Peppers Gallery Hotel
6/10 Satisfaisant
James
3 mars 2023
James
Séjour de 1 nuit en mars 2023
Réponse de Hotel Reception le 4 avr. 2023
Dear James,Thank you for your great review of Peppers Gallery. We strive to provide great service, and if anything throughout your stay did not meet your expectations I encourage you to reach out. Hope to see you again in the future!Kind RegardsmPeppers Gallery Hotel
10/10 Excellent
Sarvesh
20 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarvesh
Séjour de 2 nuits en février 2023
Réponse de Peppers Gallery Reception le 21 févr. 2023
Dear Sarvesh,Thank you so much for your lovely review. We are so glad you enjoyed our restaurant- I will pass your compliments to the team. We look forward to welcoming you back in the future!Kind Regards,Peppers Team
8/10 Bien
James
17 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxed Stay
James
Séjour de 7 nuits en février 2023
Réponse de Hotel Management le 18 févr. 2023
Dear James,Thank you for your fantastic review! We are glad to hear that you loved our service and convenient location. We loved accommodating you at Peppers Gallery, and hope o see you back again soon.Kind Regards,Peppers Team
10/10 Excellent
Celena
Voyage en famille
14 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just right
Celena
Séjour de 3 nuits en février 2023
Réponse de The Peppers Team le 16 févr. 2023
Dear Celena, The Peppers Team would like to express the biggest gratitude towards your appreciation of our hospitality. At Peppers, we always do our best to make our guests feel like home and we are delighted that our staff added to your experience. We are glad that you enjoyed your stay with us and the benefits our convenient location brought to you. We hope to see you staying here again soon. Kind Regards, The Peppers Team
10/10 Excellent
Norma
30 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Norma
Séjour de 3 nuits en janvier 2023
Réponse de The Peppers Team le 30 janv. 2023
Dear Norma, The Peppers Team would like to express the biggest gratitude towards your appreciation of our hospitality. At Peppers, we always do our best to make our guests feel like home and we are delighted that our staff added to your experience and were able to assist you throughout your stay. We are glad you enjoyed your stay with us and hope to see you staying here again soon. Kind Regards, The Peppers Team
10/10 Excellent
Graham
Voyage en couple
30 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Graham
Séjour de 4 nuits en janvier 2023
Réponse de The Peppers Team le 30 janv. 2023
Dear Graham, The Peppers Team would like to express the biggest gratitude towards your appreciation of our hospitality. At Peppers, we always do our best to make our guests feel like home and we are delighted had a positive overall experience and enjoyed the benefits of our beautiful location. We are glad you enjoyed your stay with us and hope to see you staying here again soon. Kind Regards, The Peppers Team
10/10 Excellent
Elizabeth
Voyage en couple
29 janv. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en janvier 2023
Réponse de Peppers Team le 30 janv. 2023
Dear Elizabeth, The Peppers Team would like to express the biggest gratitude towards your appreciation of our hospitality. At Peppers, we always do our best to make our guests feel like home and we are delighted that you also enjoyed your dining experience at our bar and restaurant Bicicletta. We are glad you enjoyed your stay with us and hope to see you staying here again soon. Kind Regards, The Peppers Team