Intérieur
Vérifier la disponibilité

Avis sur Pavilion on Northbourne

4.5 out of 5
Pavilion on Northbourne
242 Northbourne Avenue, Dickson, ACT

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 557 avis sur 1228." "
Note des voyageurs de 8 (Bien), d’après 455 avis sur 1228." "
Note des voyageurs de 6 (Satisfaisant), d’après 127 avis sur 1228." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 1228." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1228." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

maria

Voyage en famille
Les points forts : Personnel et service
Liked: quiet, friendly reception staff. easy access to room. Reception staff quick to respond to request for help. Light rail stop almost in front of property so could travel easily. Did not like: ignored at restaurant- area when I went to ask a question. Room cleanliness so so- food marks on light switch there before we arrived and still there 2 days later. floor in bathroom had visible marks (sticky blobs) there from before we arrived. Would have been nice to have a biscuit or two waiting for when we checked in to have with our coffee as those without cars could not go immediately shopping. broken glass near front entrance in the shrub not noticed or removed. Maybe someone doing a check of the surrounds twice daily? only takes a few minutes.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Ophelia

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I can hear my next room tv show while sleeping, and even worse I can hear the water pipe noise when my upstairs using water...
Séjour de 1 nuit en avril 2024

10/10 Excellent

Georgina

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay, comfy beds though small bathroom, lovely downstairs seating with the plants, we’ll be back
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Brian

Les points forts : Propreté et personnel et service
A bit tired but did the job.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Charles

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
A tired-looking hotel in need of a rejuvenation
Séjour de 1 nuit en avril 2024

8/10 Bien

Raymond, Sydney

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Very good location to stay. Whilst dated the rooms were clean good sized . The staff were helpful the check in / out was easy . Parking was close .
Séjour de 2 nuits en avril 2024

10/10 Excellent

robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quick and easy check in
Séjour de 2 nuits en mars 2024

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really liked the ambience of Pavilion on Northbourne. You walk in and are greeted by a lovely atrium bar and cafe, surrounded by lush greenery and plants. It's a great place to have your morning breakfast, a drink with a friend. The pool is also conveniently located if you feel like a refreshing dip on a cold Canberra morning! Logistics-wise, its also just a few minutes walk from the Light Rail which takes you into Canberra City with ease.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Naoto

Les points forts : Propreté, personnel et service, équipements
Overall it was a great experience. Only thing that I don't really like is the amenities. There was no teeth brushing, facial soap, slippers.
Séjour de 2 nuits en mars 2024

8/10 Bien

Andy

Voyage d’affaires
Les points forts : Propreté et personnel et service
Property is a bit dated but staff are (mostly) nice. Coffee is awful.
Séjour de 2 nuits en mars 2024

8/10 Bien

Rochelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well located property. Walking distance to shops. Well presented and good dining options.
Séjour de 1 nuit en mars 2024

8/10 Bien

LaVerne

Séjour de 2 nuits en mars 2024

4/10 Médiocre

George

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Asking a couple questions at the check in I was told there was a list in my room that would answer all my questions. Really? So personal interaction is not part of the hotel experience any more? Well, I hadn’t seen rude until I arrived at breakfast. They make you prebook the night before to save $5 off the $29 price tag. What they don’t tell you is that coffee is not included. There is some brown coffee-like liquid included and when I told the staff it needed refilling they took me back to it and kept pressing it violently, to show me that there were still three drops left. They did refill it eventually. They didn’t need to be rude about it. Breakfast had all the usuals but it didn’t taste good. The “gym” is a small windowless room with maybe five machines. I specifically looked for a hotel with a gym and this is not acceptable. The pool was fine. The balcony attached to my room was filthy. The room itself is well-sized and nice. So is the shower. What I didn’t like is that the aircon was either freezing or heating. It couldn’t be turned off and was a little too noisy for my liking. All in all, I can find a decent room for that price at any hotel and this one doesn’t deliver on service, food or extras. Do not recommend.
Réponse de Dan Brophy le 14 mars 2024
Hi George. Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you’re willing to give us another shot when you’re back in town, please reach out directly as I would love to personally oversee your stay. I know we can do better and I want to prove it. Thank you.

10/10 Excellent

Jane

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent customer service. Good location. Room facilities are bit outdated and the bathroom is small. Love the courtyard which is the best for relaxing after a long busy day out.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Terry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in process and clean room. Was close to light rail stop and had a happy hour at the bar on weekdays 4-6pm.
Séjour de 1 nuit en mars 2024

8/10 Bien

Francis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient as can take light rail into city centre. Rooms are clean and comfortable. The Wifi in the room on ground floor not good. Reported this to staff on check out.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Peter

Voyage en couple
Service was very good
Séjour de 1 nuit en février 2024

10/10 Excellent

Alex

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here many times. Convenience
Séjour de 1 nuit en février 2024

4/10 Médiocre

Michael

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I did not like being told at 1.45pm that room is not yet ready (which it was) and I had to wait till 2pm to check-in. It was a silly and anti-service attitude, when I could have easily been checked in straight away. I was told to come back in 15 minutes and when I did, other people were checking in, meaning a further wait. While not a big deal it was unnecessarily poor attitude of the staff, all other places I have ever been to are more than happy to check in early, if room is available (which it was). Totally understand if it isn't...also it wasn't as if the check in clerk was doing anything else, he just stood there till 2pm when he started to let people check in...my first but definitely last time I am staying at the Pavilion
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Gayle

Les points forts : Propreté et personnel et service
Bed & pillow were very comfortable. Room was very very stuffy. Not good for sleeping. Bathroom was antique & small.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Ross

Voyage en groupe
If there is a wedding or a function then parking is near impossible in there car park as I had to park on the street behind the building
Séjour de 1 nuit en février 2024

4/10 Médiocre

Lea

The noise outside my room was ongoing and annoying. The food was appalling but the front of house staff were accommodating.
Séjour de 1 nuit en février 2024

10/10 Excellent

Glenn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff are always helpful...easy check in.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Kim

Voyage en couple
Les points forts : Propreté et personnel et service
Have stayed here many times before but this time was a negative experience. There was a fire alarm which turned about to be a false alarm. There were no fire wardens giving guests instructions or even checking to see if there were any guests who may need assistance. The people in the room above were extremely noisy all hours of the day & night.
Séjour de 2 nuits en février 2024

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Whilst convenient location and overall good amenities, our stay was let down by a serious safety breach. On our first night, the fire alarm went off early evening and a strong burning smell was detected. My wife and I quickly vacated using the stairs. YET NOT one single staff member/designated Fire Warden (who should have been attired with labelled fluro vest and helmet) appeared or to give directions to an evacuation area. A muffled voice of non-English background announcement was heard once but no one could understand it. And guests in out building did not evacuate because there was no directions. We gave advice to them but confusion reigned. It was a shambles and breached all current fire regulations of national safety. Upon finding staff in the main foyer and the alarm still ringing, we were advised to return to our rooms as they had to wait for the fire authorities to arrive. We remained in the car park assuming it was the muster station. This procedure by your accommodation and staff was a serious and major concern with a major investigation warranted!
Séjour de 2 nuits en février 2024

8/10 Bien

Ayah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The stay was great, I felt very comfortable in my room. It was clean and had basically all I needed. It smelled very clean as well. Very good value for the price I paid. The pool was wonderful, and it is right next to the tram line a few minutes out of the centre city. It had 24-hours room service, and I felt safe leaving my bags there on my last day after checking out. It was a safe area. The hotel can get noisy in the afternoon but was absolutely peaceful in the evening. The coffee from the cafe could have been stronger. I would book again!
Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Prasad

Séjour de 1 nuit en février 2024

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

8/10 Bien

Noel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well located. Attentive staff. Would benefit from sprucing up - some faciliities are a bit tired.
Séjour de 2 nuits en janvier 2024

8/10 Bien

Lyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient for our needs
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Lucan

Les points forts : Propreté
Very clean but could do with furniture renew and update bathrooms.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Faye

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Azalea suite was roomy, bright and well appointed, without being showy. The bathroom had an amazing shower and was large. The rocking chair was a pleasant touch in the lounge room which was spacious and quite comfortable.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Dannielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay easy access to town
Séjour de 1 nuit en janvier 2024

8/10 Bien

David

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good accommodation out of Civic.
Pavillion has been around for years and it is in a great condition. The location is good and you can't hear traffic noise from Northbourne Ave in your room. Reception staff were excellent and and the breakfast tasty. The price was perfect.
Séjour de 1 nuit en janvier 2024

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

8/10 Bien

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Kelei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place for vacation
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Maedeh

Voyage d’affaires
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Laurence

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

David

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Room was a bit cramped. Was overcharged but it got sorted ok. - lucky I checked my bill.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Mads

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en janvier 2024

8/10 Bien

Kerrie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff that we had the pleasure of being served by were excellent. We stayed two nights and had beautiful meal's both night's and the buffet breakfast's were amazing, everything you could want and more. Signs outside each building entrance of room numbers would of been good and also some nice seating outside. Overall this is a beautiful place to stay and would highly recommend it to anyone that needs accommodation in Canberra.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Tina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy Check in, Lots of parking, Room as pictured on website, pool area nice, happy hour 4-6 was good to start the evening, easy 25min walk to lots of great restaurants
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Lisa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

8/10 Bien

Darran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quite a nice property and value for money. Everywhere in Canberra charges for parking and it is hard to find a place that includes parking but this property does. Extremely comfortable beds and great water pressure in the shower.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Wayne John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well worth the stay,close to tram station and cbd.
Séjour de 2 nuits en janvier 2024

8/10 Bien

Betrina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall good. Will come and stay again oneday
Séjour de 1 nuit en janvier 2024

8/10 Bien

Scott

Voyage en couple
Les points forts : Personnel et service et équipements
We booked a spa suite. It was a big disappointment. The room was all brown .. brown carpet brown walls brown curtains .. not beige but brown. It was hot and when we made enquiries about the air conditioning we were told that is how it is and given a fan. Clearly the issue with air con is known so if you want to be cool do not go to this hotel. It’s a shame really because the staff / breakfast and bar are all lovely.
Séjour de 1 nuit en janvier 2024