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Avis sur Hotel Spiwak Chipichape Cali

4.5 out of 5
Hotel Spiwak Chipichape Cali
Avenida 6D # 36 N-18, Cali, Valle del Cauca

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 601 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 233 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 81 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 45 avis sur 1000." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Khaled

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super et propre Ça vaut la peine payer un peu plus chere mais avoir un hotel comme cela Merci
Séjour de 1 nuit en décembre 2023
Réponse de HOTEL SPIWAK le 13 déc. 2023
Cher Khaled,Nous apprécions grandement les commentaires que vous avez écrits sur notre hôtel, il est très précieux pour nous d'avoir votre avis.Nous apprécions le temps que vous avez pris pour nous écrire et nous espérons avoir votre présence dans un avenir proche pour vous offrir tout le confort et faire de votre séjour une expérience mémorable.

10/10 Excellent

Serge, st hubert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nous avons été à autres hôtels et ensuite à cette hôtel et nous ne voulons plus aller à autre endroit Il a HOTEL Spiway et après les autres Merci à cette Hôtel
Séjour de 3 nuits en mai 2023
Réponse de Laura España le 18 août 2023
Nous vous sommes très reconnaissants de l'excellent commentaire que vous avez fait sur notre hôtel ! Nous sommes heureux d'apprendre que vous vous êtes senti à l'aise et bien accueilli pendant votre séjour chez nous. Nous nous efforçons d'offrir des expériences mémorables et votre appréciation nous pousse à nous améliorer sans cesse. Nous sommes impatients de vous accueillir à nouveau dans un avenir proche pour un nouveau séjour exceptionnel.

6/10 Satisfaisant

Sonia

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en novembre 2022
Réponse de Central de reservas le 12 déc. 2022
Muy buen día, su opinión es muy importante para nosotros

8/10 Bien

alfredo

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en décembre 2021
Réponse de Central de reservas le 8 janv. 2022
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2019
Réponse de servicliente le 4 déc. 2019
Estimado Huésped: Le recordamos que tiene todos nuestros servicios a su disposición y esperamos tener la fortuna de recibirle en el Hotel en una próxima oportunidad. Siempre complacidos en atenderle, Diana Carolina Murillo Coordinadora de Servicio al Cliente

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sécuritaire et près de bon restaurants et magasinage
Séjour de 1 nuit en novembre 2019
Réponse de servicliente le 4 déc. 2019
Estimado Huésped: Le recordamos que tiene todos nuestros servicios a su disposición y esperamos tener la fortuna de recibirle en el Hotel en una próxima oportunidad. Siempre complacidos en atenderle, Diana Carolina Murillo Coordinadora de Servicio al Cliente

8/10 Bien

Samir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Améliorer carte room service 24/24
Séjour de 1 nuit en juillet 2019

8/10 Bien

Phillipe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Olga

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every single staff member made sure we had a lovely stay, from the front desk to the restaurant, they were kind and courteous, even sending my mom and birthday treat to the room. Perfect choice every time for a break in town, especially with access to shops and a variety of dining options.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

vanessa

Les points forts : Équipements et infrastructures et conditions de l’hébergement
The hotel is inside at mall very convenient for shopping and many options for restaurants, the cleaning services needs to improve. Breakfast buffet is ok but you can get more options outside.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Xavier

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room service. The main courses. They just send whatever they had left over. Side dishes were replace arbitrarily with white rice and a day old salad. The. Bread pudding desert is not bread pudding. It’s just a muffin Coffee for breakfast is terrible. Like water. Not hot. Terrible coffee being a Colombian hotel.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Yves

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved everything about my stay. The level of hospitality from the porters, cleaning staff, security officers, dining staff, and front office associates was awesome.
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

patricia, Brentwood

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Went here in 2019 before Covid. Going there years later. They have really let that place go. The pillows, towels, bedding , carpet , curtains were all super old
Séjour de 1 nuit en avril 2024

10/10 Excellent

carlos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are so good
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Jamal

Séjour de 3 nuits en avril 2024

8/10 Bien

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check in should be more faster and use more electronic data
Séjour de 3 nuits en mars 2024
Réponse de HOTEL SPIWAK le 2 avr. 2024
Dear Jose,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Excellent

Fernando

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Me gusto porque esta adentro del mall de chipichape excelente porque puedes hacer tus compras y mucho más.
Séjour de 2 nuits en mars 2024
Réponse de HOTEL SPIWAK le 1 avr. 2024
Estimado Fernando,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

10/10 Excellent

Lizandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024

8/10 Bien

Felix, Carolina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location since you are in the heart of the Chipichape mall.
Séjour de 2 nuits en mars 2024
Réponse de HOTEL SPIWAK le 1 avr. 2024
Dear Felix,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

4/10 Médiocre

Edwar, Sarasota

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The front desk was horrible when I checked in. They demanded my credit card and wrote down the information in a piece of paper where anybody can take a look. they wanted me to sign a blank paper with the credit card information. they demanded an immigration document I did not have and it is not required by local authorities. They photocopy my passport and they got upset when I asked what will you do with the copy once I am gone. They told me that if I don't give up my credit card information in a piece of paper then I cannot staty there. I was forced to stay because it was 11 pm at night. Check out was easy and simple but they kept my credit card information written in a piece of paper. Bad experience overall.
Séjour de 2 nuits en mars 2024
Réponse de HOTEL SPIWAK le 1 avr. 2024
Dear Edward,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 Bien

Rudolph, Denver

Voyage en couple
Les points forts : Propreté et personnel et service
The mall and use of the rooftop pool Rooms need to be updated and maintained better. better mattresses please.
Séjour de 1 nuit en mars 2024
Réponse de HOTEL SPIWAK le 1 avr. 2024
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

2/10 Horrible

Rick

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was nearly combative. This property is set up to extort as much money as humanly possible from you, kind of feels like you’re like you’re in Vegas. $50 hamburgers at room service. The staff felt like they were troubled to answer a question. Maybe the worst thing this is supposedly one of the nicest hotels in Cali, no hot water, and you had to call the service technician to turn down your air conditioner from your blazingly hot room at arrival Would not be possible to sleep No courtesy for for nothing, I had two tiny bottles of water out of the mini fridge $17 American, at checkout I was shocked, and I asked them since I had no hot water and no I did not bring it to their attention because I enjoy my privacy and I was in and out in 30 secondslol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn. You’ll enjoy it much much more. Oh and their swimming pool. It’s maybe like a kitties pool. lol I asked him to waive the water fee for the inconvenience of course not they would not do that they would not get a manager. It is a really uncomfortable property to stay at. They have a sister property across the street, I’m guessing it’s the same go to Holiday Inn you’ll enjoy it much much more. Oh and they’re swimming pool. It’s maybe like a kitty pool
Séjour de 4 nuits en mars 2024
Réponse de HOTEL SPIWAK le 1 avr. 2024
Dear Rick,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Excellent

Samir

Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

DANIEL, Port St Lucie

Voyage en couple
Les points forts : Propreté et personnel et service
Issues with key cards, toilet leaked each time we flushed, issues with air conditioning
Séjour de 7 nuits en mars 2024
Réponse de HOTEL SPIWAK le 26 mars 2024
Dear Daniel,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Excellent

Rudolph, Denver

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice!
Séjour de 2 nuits en mars 2024
Réponse de HOTEL SPIWAK le 18 mars 2024
Dear Rudolph,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Excellent

Dumy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is well kept and maintained the service is wonderful.... the only dislike i didn't get my VIP treatment
Séjour de 3 nuits en mars 2024
Réponse de HOTEL SPIWAK le 18 mars 2024
Dear Dumy,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Excellent

Valentina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

cordell

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, friendly staff especially security, clean and convenient to everything necessary. If you are staying in Cali it's probably going to be your most comfortable choice.
Séjour de 3 nuits en mars 2024
Réponse de HOTEL SPIRITO le 13 mars 2024
Dear Cordell,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Excellent

Juan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The door key keeps discharging and I had to go downstairs several times to recharge. It was a pain!
Séjour de 1 nuit en mars 2024
Réponse de HOTEL SPIRITO le 13 mars 2024
Dear Sandra,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 Médiocre

FABIAN

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté, personnel et service, équipements
House keeping should not depend on the length of my stay. I expect my room to be made everyday regardless.
Séjour de 1 nuit en mars 2024
Réponse de HOTEL SPIRITO le 13 mars 2024
Dear Fabian,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

4/10 Médiocre

JORGE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The A/C doesnt work to good
Séjour de 3 nuits en février 2024
Réponse de HOTEL SPIRITO le 13 mars 2024
Dear Jorge,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

8/10 Bien

Astrid Rocío

Séjour de 4 nuits en février 2024

8/10 Bien

Shawn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When you called the front desk they sent someone quickly
Séjour de 3 nuits en février 2024
Réponse de HOTEL SPIRITO le 13 mars 2024
Dear Shawn,We greatly appreciate the comments you have written about our hotel, it is very valuable for us to have your opinion.We appreciate the time you took to write to us, and we hope to have your presence in the near future to provide you with all the comforts, making your stay a memorable experience.

10/10 Excellent

Carlos andres

Séjour de 1 nuit en février 2024

10/10 Excellent

Evelyn, cali

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El hotel es muy lindo, la comida no estaba muy buena.. pero todo genial
Séjour de 3 nuits en janvier 2024
Réponse de HOTEL SPIWAK le 13 févr. 2024
Estimada Evelyn,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

4/10 Médiocre

Mauricio Alberto

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The concept is great but the Maintenance is horrible. This hotel never in life is 5 start. Breakfast was cold. Staff need training. There are hotels cheaper with better staff and well maintained facilities
Séjour de 4 nuits en janvier 2024
Réponse de HOTEL SPIWAK le 7 févr. 2024
Dear Mauricio,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 Satisfaisant

Gustavo, Coral Sprins

Voyage en famille
Les points forts : Équipements
Hotel need to provide more towels. Most of the time you need to ask for towels. This is a recurrent problem.
Séjour de 1 nuit en février 2024
Réponse de HOTEL SPIWAK le 6 févr. 2024
Dear Gustavo,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

6/10 Satisfaisant

Adriana

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024

8/10 Bien

Angeline, Miami Beach

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Located right inside a mall , very convenient and safe . The rooms were also large , though my hair dryer didn’t work and my shower sprayed in a million directions … time for them to clean the shower head of hard water deposits !!
Séjour de 2 nuits en janvier 2024
Réponse de HOTEL SPIWAK le 5 févr. 2024
Dear Angeline,Thank you for taking the time to share your experience at our hotel. We are sincerely sorry that your stay did not meet your expectations and we would like to apologize for any inconvenience you experienced. At Spiwak Hotels, we strive to provide exceptional service to our guests and we are saddened to know that we were unable to deliver on this during your visit. We take all feedback and constructive criticism we receive seriously as it gives us the opportunity to improve our services and provide a better experience for future guests.

10/10 Excellent

claudia juliana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lo mejor la atención con la mascota !!
Séjour de 3 nuits en janvier 2024
Réponse de HOTEL SPIWAK le 5 févr. 2024
Dear Claudia,We greatly appreciate the comments he has written about our hotel, it is very valuable for us to have his opinion.We appreciate the time he took to write to us, and we hope to have him present in the near future to provide him with all the comforts, making his stay a memorable experience.

4/10 Médiocre

Juan

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

PABLO S

Las meseras del restaurante uno se levanta a buscar cafe oh comida y le sacan la mesa para darselo a otra persona que parecen americananas y que le dan buena propinas
Séjour de 3 nuits en janvier 2024
Réponse de HOTEL SPIWAK le 29 janv. 2024
Estimado/a Pablo,Gracias por tomarse el tiempo para compartir su experiencia en nuestro hotel. Lamentamos sinceramente que su estancia no haya cumplido con sus expectativas y nos gustaría disculparnos por cualquier inconveniente que haya experimentado. En Hoteles Spiwak, nos esforzamos por brindar un servicio excepcional a nuestros huéspedes y nos apena saber que no logramos cumplir con esto durante su visita. Tomamos en serio todos los comentarios y críticas constructivas que recibimos, ya que nos brindan la oportunidad de mejorar nuestros servicios y proporcionar una mejor experiencia a futuros huéspedes.

8/10 Bien

Larry

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Bien
Séjour de 1 nuit en janvier 2024
Réponse de HOTEL SPIWAK le 29 janv. 2024
Estimado/a Larry,Apreciamos de gran manera los comentarios que ha escrito sobre nuestro hotel, es muy valioso para nosotros contar con su opinión.Agradecemos el tiempo que tomo para escribirnos, y esperamos contar con su presencia en un futuro cercano para brindarle todas las comodidades, haciendo de su estadía una experiencia memorable.

10/10 Excellent

Gustavo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Julian E

Séjour de 10 nuits en janvier 2024

10/10 Excellent

Hans Günter

Séjour de 1 nuit en janvier 2024

10/10 Excellent

luis

Séjour de 1 nuit en janvier 2024

10/10 Excellent

norby A

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Saeed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024