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Avis sur Emerald Hotel & Suites

2.5 out of 5
Emerald Hotel & Suites
Sunridge Blvd North East, 2750, Calgary, AB

Avis

5,2
Note des voyageurs de 10 (Excellent), d’après 31 avis sur 192." "
Note des voyageurs de 8 (Bien), d’après 19 avis sur 192." "
Note des voyageurs de 6 (Satisfaisant), d’après 43 avis sur 192." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 192." "
Note des voyageurs de 2 (Horrible), d’après 61 avis sur 192." "

5,4/10

Propreté

5,8/10

Personnel et service

4,8/10

Équipements

4,6/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

10/10 Excellent

jose

Les points forts : Propreté, personnel et service, équipements
Ok.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 4 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,

4/10 Médiocre

Audra

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Robin le 28 mars 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

6/10 Satisfaisant

Genevieve

Voyage en groupe
Les points forts : Personnel et service
Stay for a night, we new it wasn’t fancy or anything and we were totally fine with it. The beds were comfortable, but we found hairs in our bedsheets. The walls are super thin and we could hear everything in the hallway and the rooms next to ours. An okay hotel for an arrival or departure night, but wouldn’t stay for more than that.
Séjour de 1 nuit en mars 2024
Réponse de Robin le 12 mars 2024
Thank you for taking the time to share about your feedback. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We are grateful for the feedback that helps us improve going forward. Thank you once more for choosing our hotel, and we hope you will allow us another opportunity to welcome you to the perfect stay you deserve.

2/10 Horrible

Raphaëlle

Voyage d’affaires
Les points faibles : Propreté
Other clients were unbelievable. Yelling at night, arguing, to the point that it was scary. Dogs barking. Elevators not functioning for a whole week.
Séjour de 13 nuits en janvier 2024
Réponse de Jaspiar (Front Desk) le 19 févr. 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Satisfaisant

Karen

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Équipements
Great value for the money, basic but sufficient. We stayed before a flight, so good location for that. The hotel is older, but clean enough. They are under renovations, so should be really great once they modernize a bit. Don’t go here if you want luxury or are super picky/stuck up. This is a basic hotel for a basic price- you get what you pay for. We slept great, it was nice and quiet, and pet friendly too.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Hazem

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not clean at all
Séjour de 1 nuit en mai 2024

10/10 Excellent

Simran

Les points forts : Infrastructures et conditions de l’hébergement
morning staff was nice specially jasss
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Joy

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 13 mai 2024
Hello Thank you very much for the review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Satisfaisant

Barb

Decent hotel for the price
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 11 mai 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.Kind regards,Managers name General Manager

6/10 Satisfaisant

Barb

Decent hotel for the price
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 11 mai 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.Kind regards,Managers name General Manager

10/10 Excellent

Balpreet kaur

Les points forts : Propreté
Séjour de 3 nuits en mars 2024
Réponse de General Manager le 13 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excellent

Isaac o

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 9 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excellent

Mikiele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 9 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Horrible

Ebad

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would like to get a refund. They gave us first room and it wasn’t even ready. Than they moved us to secound room and that was dirty as well and missing everything. Complained and no response from management. Horrible experience and will not come back.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.

2/10 Horrible

Ahmad

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was okay there couple issues we tried to open the window it fall away from the frame we asked for a pillow the staff they have no extra pillows to give us the shampoo in bathroom was less than accurate over all i would give the hotel less than average
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Satisfaisant

Armando

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Need to improve the service to costumers more
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 6 mai 2024
Hello,Thank you very much for your review and feedback. We are sorry you feel this way about our customer service. We believe we have a great team that takes pride in ensuring our guests are always satisfied.Once again I apologize for any misunderstanding and inconvenience this might have caused. If you would like to further discuss this specific situation, please contact me and I will be glad to do so.

6/10 Satisfaisant

Christine

Les points faibles : Infrastructures et conditions de l’hébergement
Don't judge a book by its cover. Was surprised with the bed, linen, curtains and clean furniture for what appears to be on the verge of becoming a dive. Had a great sleep. Could use new hardware and finishing, brighter hallway carpet. The only downside was being charged $300 for a refundable deposit with a Visa Debit. The rate of the room was $52.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 5 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excellent

Grace

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 3 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Horrible

Logan

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stay away!
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 2 mai 2024
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.General Manager.

10/10 Excellent

Victor

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Value for money
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 2 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,

2/10 Horrible

Coen

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Please don’t go here unless you absolutely can’t afford anything else. The pictures are deceiving. The lobby is nice but thats where it ends. The elevator’s carpet is stained, and the second we stepped out the hallway smelled like cigarettes and urine. The room smelled different, but not better. Maybe like wet paint, despite the paint peeling. The bed was collapsed in the middle, making it a more effective skate park than sleeping arrangement. Not to mention that the second we stepped foot into there, we instinctually felt very unsafe and anxious. We did not stay the rest of the night. Truly, if you have any other options financially, please look somewhere else.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 2 mai 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 Horrible

Divyansh Kumar

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.General Manager.

4/10 Médiocre

Jonathan

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was dirty and stunk like cigarette smoke. I checked in at 5 and there were people (staff) in my room, with the door and windows opened. I had an event to get to and did not have time to switch rooms or I would have. Breakfast was not good. An apple, donut, old toast, and a juice box that was pre wrapped and I picked it up at the front desk. I would not stay here again, lots of better options I the same price range or cheaper.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and maintenance staff. Thank you for letting me know. Again I am sorry.

2/10 Horrible

Michelle

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were given a room that is really dirty, the bed is wiggling, no floor mat, no hand towels and staff that is not very accommodating and doesn’t answer calls. I hope Expedia does not include this hotel in their list of partners. Super disappointed
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping. Thank you for letting me know. Again I am sorry.

2/10 Horrible

ardalan

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We did not feel safe and there was a horrible smell in the hallways and it was dirty as well around the property but not much dirt inside of the room. I don't recommend it.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 Horrible

Jessica

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I checked in and immediately left after seeing the room. On the way to the room the elevator sounded like it was going to break down. There was a wet mop on the carpet. The hotel had a weird smell to it, moldy and musty. We asked for a refund due to the condition and was denied. We booked into another hotel in the parking lot leaving
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Satisfaisant

Pankaj

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overall avg experience but need to focus on cleanliness
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping staff. Thank you for letting me know. Again I am sorry.

4/10 Médiocre

Jessica

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It feels like they’re running a homeless camp or halfway house out of this place. I never felt safe in the elevator or at night. People noisy in the halls at all hours of the night. I had to clean the furniture and doors because they were so disgusting. The bed was so uncomfortable and the pillows were folded in half to seem bigger. The space was good with a decent layout but it’s a shame the rest was so hard to get over. I will not be going back and I don’t recommend it for anyone with a family.
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Satisfaisant

Jason, Edmonton

Voyage en groupe
Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Satisfaisant

Karim

Voyage en famille
Property was alright but good for the price. Breakfast was takeaway in a package with Juice, bread and jam also a muffin or donut (not bad) and apple). I would stay again for the price.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.I apologize for breakfast. We are working on improvements. Again I apologize.We look forward to welcoming you back soon.

10/10 Excellent

Gurpreet

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Satisfaisant

Marites

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 Bien

Leslie, Edmonton

Les points forts : Propreté et personnel et service
For price it is ok , but was noisy and allot of people just hanging around the outside
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Hello Guest name ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.

10/10 Excellent

Manmeet singh

Séjour de 1 nuit en avril 2024

10/10 Excellent

Bethel

Voyage en couple
Les points forts : Propreté
It’s good for the price
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.

2/10 Horrible

Paul

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Need clean hallways they Stinks, only have 1 big Towel for be use 2 people 2 small hand Towels & 1 face cloth. Bed qas broken, Blankets on the bed didn't even fit.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

4/10 Médiocre

Carl Ericson, Banff

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The property was quite convenient as it was close to the airport but I think that’s it. We’re grateful for the upgrade but the room didn’t seem fully ready, no cutleries or anything despite having a kitchenette; limited pillows for a king bed, and just the overall property not being utilized to it’s best potential. There was also a random stranger seemingly “homeless”, that kept knocking on the door and that didn’t make us feel safe even after reporting it to the front desk many a times, we even saw him outside just walking about and returning again the day after; they just didn’t seem to prioritize safety that way.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 Satisfaisant

Li

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 Médiocre

Khaleel

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Horrible

Mahyar

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
smell smoke in all hallways, the bed moves during the night and not convenient, electricity outlet in the washroom and behind TV didn't work.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and maintenance staff. Thank you for letting me know. Again I am sorry.

6/10 Satisfaisant

Gaurang

Les points faibles : Équipements
Not proper service
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

10/10 Excellent

FABIO

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excellent

Danika

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are nice but as someone staying alone, it can be nerve wracking and loud
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Horrible

Mir

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 Bien

harry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
cheap prices. still no ice machines
Séjour de 6 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

10/10 Excellent

EliasOmer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 Bien

Roderick van

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was very friendly, the room was big and clean. It was a bit noisy, but i don't know if that was the hotel of the neighbours. A nice airport hotel.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excellent

Bhupinder

Voyage d’affaires
Les points forts : Équipements
good
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Horrible

Nancy, Sherwood Park

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Too many homeless around the hotel & front entrance. Facility is limited to certain ethnicity even the lobby music at loud volume is set at Indian songs which other nationalities wouldnt understand or appreciate. Carpet too dirty & elevator as well. Breakfast was so disappointing. Was given only in a prepack that we couldnt even eat as there was no orher option. Toast was even stale. Worse experience ever
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 Horrible

Alexis

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very strong smell of ammonia in hallway and room, it gave me a headache. The latch on my door was broken and I got stuck in my room for an hour. There was a lot of homeless people. There was no actual free breakfast, they gave us stale cold toast and a donut and it was really bad I just threw it out. Mattress horribly uncomfortable. The room looked really dirty. The bar downstairs was blasting loud music at 11 pm and I asked the front desk to get them to turn it down and they said there wasn’t anything they could do. Walls are also paper thin.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one